Webcam no longer working in Skype

Hi All
I have a Dell laptop with an integrated webcam and for some reason last Thursday the webcam no longer work in skype. It was working the day before. It still works in yahoo. When I try to make a video call or test it under options - video settings I get a black screen with that moving circle indicating that the video is loading but it never loads. The internet connection is very fast. Has anyone else seen this issue or know how to resolve it?
Thank you in advance.
Alan

There are two main reasons why their are video incompatibilities in the newer releases.
1. The way video support was redesigned in 6.2 and above left some cameras incapable of supporting the new video mode in older style hardware. For this reason the Skype special version (6.1.x) was made available. This also resolves video incompatibility issues between very old releases (i.e. Skype for MAC OSX 2.8 and Skype Special Version for Windows allows video communication to occur between contacts vs. just audio)
https://support.skype.com/en/faq/FA12252/why-can-t-i-make-video-calls-on-the-latest-version-of-skype...
2. Bugs/incompatibilities are sometimes introduced in the newer releases like the recently reported issues with Dell XPS model cameras. In that instance, you would have to downgrade to 6.3 or below which does not have that flaw.
Skype 6.3 (the previous release)
http://download.skype.com/msi/SkypeSetup_6.3.0.105.msi
So while it may be highly inconvenient, if you are aware of the above you should be able resolve any video-related issue. I for one have been fortunate as none of my laptop webcams including the one on my Dell has failed to work in any Skype for Windows release.

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odizzle7,
Welcome to the HP Forum.
Skype does run on Windows 8.1, although you may need to update Skype to at least version 6.16.0.105
If you have more issues, please do consider opening a New Post of your own.
This Thread is from last year and is not monitored by our Experts team.
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Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
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Why my webcam doesn't work to skype or yahoo messenger

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Hi
You have a couple of options as I see it please try the web link given below might help you to resolve your issue.
Fixing Webcam Problems in Windows
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
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Let us know how it goes!
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Thinkpad SL500 webcam no longer working

Hello,
I have a Lenovo ThinkPad SL500. I've used the built in video camera for years - but in the last few weeks, it disappeared. Unfortunately, it had been a little bit since I'd tried it, and I'm not sure when exactly it happened. Skype doesn't see a webcam, either.
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Webcam no longer working

I have an ENVY m4-1015dx Notebook
I just used my webcam last week to skype, but I went to skype last night and the video option didn't work. Thinking it might have just been skype, I tried to open the camera app. It prompts me to connect a camera. I've been directed to go to imaging devices in the device manager, but the "imaging devices" option isn't there.
How do I get my webcam back?

Hello @HelpDana ,
Welcome to the HP Forums!
I understand you're having issues with the webcam on your ENVY m4 notebook.
If the imaging devices section is not available in Device Manager you might need to show the hidden devices. You can do this by clicking View at the top of Device Manager and selecting Show hidden devices in the list.
If the webcam is not listed in Imaging devices, you may also find it under Other devices, listed as an Unknown device or Imaging device.
If you have any Unknown devices, right click on them and select Properties. In the Properties window select the Details tab at the top. Change the drop down menu to Hardware Ids and post the first ID in the list in a reply.
If the webcam is listed as an imaging device or as a webcam in Imaging devices after showing hidden devices, right click on it and select Update driver software. Allow Windows to search automatically and see if the driver installs and resolves the problem.
The drivers for webcams are built in to the Windows operating system and I cannot provide you with a simple download. If the device is not listed you're looking at a hardware issue or registry error. I would suggest performing a system restore to before the issue started. You can see how to do this here: Using Microsoft System Restore (Windows 8) or Using Microsoft System Restore (Windows 7).
I look forward to your reply!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Webcam no longer working in Skype

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