Webcam no longer working

I have an ENVY m4-1015dx Notebook
I just used my webcam last week to skype, but I went to skype last night and the video option didn't work. Thinking it might have just been skype, I tried to open the camera app. It prompts me to connect a camera. I've been directed to go to imaging devices in the device manager, but the "imaging devices" option isn't there.
How do I get my webcam back?

Hello @HelpDana ,
Welcome to the HP Forums!
I understand you're having issues with the webcam on your ENVY m4 notebook.
If the imaging devices section is not available in Device Manager you might need to show the hidden devices. You can do this by clicking View at the top of Device Manager and selecting Show hidden devices in the list.
If the webcam is not listed in Imaging devices, you may also find it under Other devices, listed as an Unknown device or Imaging device.
If you have any Unknown devices, right click on them and select Properties. In the Properties window select the Details tab at the top. Change the drop down menu to Hardware Ids and post the first ID in the list in a reply.
If the webcam is listed as an imaging device or as a webcam in Imaging devices after showing hidden devices, right click on it and select Update driver software. Allow Windows to search automatically and see if the driver installs and resolves the problem.
The drivers for webcams are built in to the Windows operating system and I cannot provide you with a simple download. If the device is not listed you're looking at a hardware issue or registry error. I would suggest performing a system restore to before the issue started. You can see how to do this here: Using Microsoft System Restore (Windows 8) or Using Microsoft System Restore (Windows 7).
I look forward to your reply!
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Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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