Webcam problems using Messenger Live

I've just purchased a new S10-2 running Windows 7.  When I've come to use the webcam to talk to my son using Windows Live Messenger I find that messenger displays my webcam  video OK, however my son can't see or hear anything.  The volume on the mic is turned up to full.  His picture shows a pic of a webcam with a red cross through it, no video although I can hear him talking.   I know his webcam is working, if I boot up my desktop everything is OK we can both get sound and video.
Anyone any ideas how to get this up and running

I have similar problems on an intermittent basis,
which I have always attributed to poor or inconsistent internet
band-width. Is your desktop wired and S10 using wireless?
If so, try your S10 with wired internet.
Or perhaps try a different way.
I've had better experiences using Skype,
Your son will need to load it too, of course

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