Webcenter ribbon disappears in Office applications

Hi,
I am wondering if you guys have experienced that the Webcenter ribbon in Office applications are being disabled during startup of eg. MS Word and if you have a good solution on how to prevent this? We are using DIS 11.1.6.97 and sometimes the Webcenter ribbon in Office applications are disappearing too frequent. Users that have other multiple add-ins experience that DIS is the only add-in that is being disabled.
I have read the documentation "WebCenter Content" Ribbon Missing From MS Office Applications Like Word [ID 1400189.1]" and "WebCenter Content" Ribbon is Missing in Microsoft Office 2010 (Doc ID 1444345.1). But those documents are only describing how to enable the ribbon and not answering the questions why it is being disabled and if there is a solution to prevent it from being disabled. Is there any configuration that can be done in the Registry? Are we doing anything wrong during installation (enterprise rollout and not individually installations)?
I've been searching a lot on the Internet and found articles that describes the same behaviour but with other add-ins. The best explanation I have found is that when Office applications encounter any problems during startup the application itself can disable add-ins.
Please tell me if you have experienced the same issue and how you have solved it.
We are using DIS 11.1.6.97 and Webcenter Content PS5
Cheers,
Ibbe

Hi Ibbe ,
One thing which can be tried out to see if this is a client specific DIS issue would be to upgrade WCC server and use the new / latest DIS client .
I have not seen this issue happening with DIS client version > 97
My suggestion would be to download latest PS5 patch : https://support.oracle.com/epmos/faces/PatchDetail?patchId=16163273
Password for this is : dQS1MXkV
Thanks,
Srinath

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