Webclaim not being processed.

I seem to be having a problem with my web claim.
My claim number is A4N0HN1084
Reccomended by my local retailer I submitted it on 23rd and nothing has happened since.
Also the webclaim states my serialnumber is a Camileo H30, but it is a Camileo X100.
Here are some videos of the problem im having:
http://www.youtube.com/watch?v=nBB_5G5w-Ac
http://www.youtube.com/watch?v=ORCuRpic4Sg
Please help!

HI Sokonomi,
Have you already contacted the authorized service provider about this problem?
Here its only an user to user forum and that means nobody can help you with your claim number. That means you have to contact the ASP directly.
If you have the phone number, give them a call or send a mail. They can explain the situation for you. :)

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    Now I want the system to calculate the shipment cost on Rate / Carton Wise i.e. How will I be able to calculate the shipment cost of 100 cartons if the rate is Rs. 100/ Carton.
    How to configure this ? Please help in this regard.

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