Webclient Interaction record for R/3 sales order

Question

Hi,
we need to capture the interaction record for each and every call related to order. we don't want to use the webclient or pcui sales order becuase of their limitations... we want all the feature of R/3 sales order like extended material search, purchase order type.... kind of fields and search help on them.
so what is the best way to approach if we want the order to be created in R/3 and capture the interaction record? would a regular BOR call from webclient for R/3 Sales Order would do it?
thanks,

Answer 1

I would suggest we still use the Interaction Record Functionality in IC Web . So thi is what I am suggesting :
1.  Customer calls in for placing a Order
2. CSR receives the call ( CTI  ) and Confirms the Account . Once Clicked on Confirm , you can auto navigate to Interaction Record View
3. CSR can capture whatever details , INtereaction Record Specific ( Like IR Type -> Order etc )  ,  and Save to create the IR .
4. Once Saved , You can dynamically make available , Button or Navigational Link 'Create Order' ( Will Only appear if IR Type is 'Order' etc )  . 
Now Clickin on Create Order , you have different options
i) Launch into ECC ( VA01 ) using Transaction launcher to Create the Order
ii) If you are on CRM 5.0 , make use of the new CRM Sales Order Creation ( This Basically provides a very Intuitive BSP View , however the Orders are getting created in ECC Itself , No Replication required )
Hope this helps.