Webdings characters appear in Font Book, not in docs

The title says it...I used Font Book to validate the font and it was labelled okay, but still I downloaded and reinstalled it. Problem persists. Nisus Writer Pro says it has to substitute Lucida Grande. Text Edit substitutes something else.
Has persisted through a few months, many restarts of course...
I think other fonts may show the same behavior but I have not taken the time to document this.
any ideas?
Thanks!

~Bee, (sorry for delay in replying)
I deleted the original copy of Webdings and installed the one I downloaded from MS. Is Webdings actually a "System" font in the same way that Helvetica, Monaco, and Lucida Grande are? If so, Webdings is no longer in that folder; I just checked using Font Explorer which makes it easy to see the "System" fonts (no way I could find to do that in Apple's Font Book).
Should I move the Webdings? Do you think I should not use the MS copy? If that is the case I don't suppose I can just re-install that one font from the system disks, easier to say goodbye to it. Mostly I just wanted one glyph from it that showed an open book. I can perhaps do a screenshot of that because the font is visible in font utilities, just won't appear in any applications.

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