Webex (cloud) integrated with Meeting Place 8.5 no audio record

Meeting Place 8.5 fully integrated with Webex. Webex scheduling is used. Meeting participants use Webex for the sharing of video and desktop. Meeting participants call into the Meeting Place Server for audio. Recording is turned on by the Host on Webex. Recording is saved. When recording is played back, cannot hear any audio from that I was assuming is recorded on the Meeting Place Server. I need guidance on how to get audio recording of meeting using Meeting Place as the audio conference bridge. Host user is setup on Webex to use Meeting Place server. As far as I can tell users are set up correctly. Any help will be greatly appreciated. Thanks.

Hi Thomas,
Is this a new deployment or a production environment?
What exact version for MeetingPlace 8.5 do you have?
Was recording working before and just stopped, or it never worked?
Can you attach the screen shot of "MeetingPlace Administration Center > Cisco WebEx Configuration > Cisco WebEx Site Configuration"?
Can you attach the screen shot of your "WebEx Site Administration > Manage Site > Site Settings > View Cisco Unified MeetingPlace Integration Settings page" page?
How recording works:
When you start a meeting in WebEx, and participants join audio on MeetingPlace, and you click Record button, WebEx dials in to MeetingPlace using the "NBR Dial-out Number" configured in "WebEx Site Administration > Manage Site > Site Settings > View Cisco Unified MeetingPlace Integration Settings page" and joins the meeting with recording user credentials automatically generated by the system and initiates recording of the audio portion of the meeting. Audio and web recording are afterwards mixed in the cloud and available for playback.
Issues seen with recording:
1. "NBR Dial-out Number" is wrong (wrong Access number is provided when Cisco WebEx Site Configuration was configured).
2. DTMF digits weren't passed properly to MeetingPlace when WebEx dialed in to MeetingPlace to join the meeting and start the recording. However, in those case you would probably hear MeetingPlace prompts in the recording and not silence.
3. Recording wasn't triggered properly in WebEx and needs investigation (investigation with WebEx support)
4. Recording couldn't be started on MeetingPlace and needs investigation (logs, TAC case, etc.)
I hope this information is helpful for the start.
-Dejan

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