WebEx/Jabber Installation

Recently WebEx became Jabber. Two of our users (out of 12) get the message "Cannot connect to server" when they try to open jabber. All other users have no issues.

If this is the same as here:
https://supportforums.cisco.com/discussion/12468376/webexjabber-installation
Someone already pointed out you're using the WebEx hosted service for IM, you need to call them for support.

Similar Messages

Customerise Jabber installer with phone account populated

Hi,
I got a question in customerising the installer.
Is there a way we can populating phone account credentials (File > Options > Phone Accounts) using the same as the login ones? We are using one set credentials for CUP and CUCM.
Regards,
Leon

Hi Leon,
You can do the following in the jabber-config file.
<?xml version="1.0" encoding="utf-8"?>
presence
See the docs here:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0100.html
Thanks,
- Colin

Jabber 9.2.3 Group Chat Will Not Start

We're having an issue where about half of our Jabber installs cannot start a group chat. When you right-click and select "Start a group chat", you receive the message that you are about ready to start a chat with x number of people and to select continue. Once you select continue, nothing further happens, whereas on the installations that function, the group chat window then launches. Error message from logs below...
2014-11-10 14:34:37,252 ERROR [0x0000cf50] [sets\adapters\imp\components\Log.cpp(35)] [JabberWerx] [IMPStackCap::Log::log] - [XmppSDK.dll]: #0, CXmppMUCRoom::GetGroupChatServer , no MUC_SERVICE is available, please check the configure of server, bPersistent:0
Searched online and only found a few solutions that talk about enabling multi user chat on Presence... which of course it alreay is since half our client workstations can start group chats successfully. Tried uninstalling/reinstalling and removing the user/groups and readding with no success.
Thoughts?
Cordially,
Ray Finnegan

If you use ZoneAlarm Extreme Security then try to disable Virtualization.
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
See:
*[[/questions/880050]]

Question re WebEx & WebEx Productivity Tools

Hi,
Hopefully this is a simple enough question to answer, but I can't get a clear picture from the last three release notes:
Our WebEx site is finally moving from 28.11 to 28.12.
We do not deploy the WebEx Client msi (to cut down on work when versions change), we rely on the java/active X 'temporary' version delivered via the Web Browser. We do deploy Productivity Tools - this is because our security policies do not allow users to download or install programs themselves and Productivity Tools wouldn't integrate via any kind of temporary setup. Therefore we have to sequence apps of that nature for delivery via SCOM/SCCM.
However without the full webex client, the Webex Doc Loader does not install, even though it is required in order to use the 'share this document' button which Productivity Tools adds to programs like Word & Excel. Therefore what we've done to date is extract just the docloader from the WebEx msi installer, and deployed that along with Productivity Tools to our users. So now when productivity tools are installed, users can actually make use of all the utility allegedly offered (ok, so Share This Document doesn't work from Powerpoint 2003 which is a bit pointless, but still).
So what I would like to find out is inbetween 28.11 and 28.12, did anything change about the document loader specifically. I.e., do we need to extract a fresh copy of the doc loader from a 28.12 webex client, or will the 28.11 one work fine?
I hope that's clear! If not, happy to clarify.
Thanks in advance

Hi William,
I suggest you call into WebEx Support. This community is for Cisco WebEx Meetings Server product (on premise solution) that doesn't support PT for Mac, so can't verify what such error might represent.
I hope this will help.
Dejan

What changed from Movi 4.2 to Jabber 4.4 on port connections?

We rolled out Movi 4.2 telepresence Callway clients back in February and had very little trouble with firewalls.
We are now trying to roll out Jabber 4.4 telepresence Webex and users are having trouble activating and if they get activated their audio and video don't work.
Did something change with the new Webex/Jabber 4.4 registration and stream ports?

There is no way to convert the files.
The best you can do is go back to your 4.2 version on your other partition and export the data out and then import into the 6.2 version.
You would go to calendar file export export the data, then contacts export data and so on and so forth than import the files into 6.2
I can't give any recommendations on using 4.2 on Windows 7 all testing I have done is with Palm desktop 6.2 which was designed to work with Vista and since Windows 7 is basically Vista 2.0 it only makes since to continue with that version.

Jabber can't auth with Win 2003 AD Server

I've been running OS X Server since Lion on this particular Mini. During the past year+ that we've had the server up, it's been running the iChat/Messages/Jabber server without issue.
I upgraded to Server 2.2.2 this weekend, and now no one can connect to Jabber. All other services (Wiki, web, File, Calendar, Contacts, Profile Manager, and more) work just fine.
We are in a mixed environment, with Windows Server 2003 Active Directory hosting all the user accounts. The Mini is properly bound to the AD domain. I went through about 3 hours of troubleshooting with Apple this morning to get it running, and after all that, the support guy threw up his hands and said there wasn't anything else he could do. He was able to verify that accounts logged in on the server itself with either Local or OpenDirectory accounts worked just fine. It's only the AD users that can't connect to the Jabber server. Obviously, a Windows problem...
What we see in the log is the following repeated whenever someone tries to login to the server:
Oct 21 16:38:48 groupware.hplnet.org jabberd/c2s[13235]: [10] [::ffff:10.1.2.66, port=56473] connect
Oct 21 16:38:48 groupware.hplnet.org jabberd/c2s[13235]: [10] [::ffff:10.1.2.66, port=56473] disconnect jid=unbound, packets: 0
These 2 events happen simultaneously to the human eye. On my Mac, using Messages on ML, I get a warning that I'm disconnected from the server and it prompts me for a new password. Windows users are seeing similar behavior.
I recall that back in the past using Lion, I had to remove the use of cram-md5 and rely solely upon plaintext credentials for authentication to the Windows Server. Even though the c2s.xml file has now changed location (now at /Library/Server/Messages/Config/jabberd/), I tried using the info on this old KB article (option 2) to get the system to communicate with the AD, to no avail.
Again, the server starts and runs just fine, and I see NO errors in startup; . I can connect with local and OD accounts. AD accounts work with all other services. Only the Jabber + AD combination is broken.
Any ideas on what I can try next?

Another detail, just discovered:
I have found the following error via the Console logs, right at the end of jabberd startup:
10/23/13 12:39:14.512 PM jabberd/sm[63801]: session started: jid=[email protected]/groupware
10/23/13 12:39:14.600 PM jabberd/s2s[63804]: dns lookup for ourdomain.org returned 1 result (ttl 3600)
10/23/13 12:39:14.600 PM jabberd/s2s[63804]: [8] [10.1.2.50, port=5269] outgoing connection for 'ourdomain.org'
10/23/13 12:39:14.601 PM jabberd/s2s[63804]: [8] [10.1.2.50, port=5269] write error: Broken pipe (32)
10/23/13 12:39:14.601 PM jabberd/s2s[63804]: [8] [10.1.2.50, port=5269] disconnect, packets: 0
10/23/13 12:39:14.602 PM jabberd/s2s[63804]: [8] [10.1.2.50, port=5269] outgoing connection for 'ourdomain.org'
10/23/13 12:39:14.602 PM jabberd/s2s[63804]: [8] [10.1.2.50, port=5269] write error: Broken pipe (32)
10/23/13 12:39:14.603 PM jabberd/s2s[63804]: [8] [10.1.2.50, port=5269] disconnect, packets: 0
10/23/13 12:39:14.603 PM jabberd/s2s[63804]: [8] [10.1.2.50, port=5269] outgoing connection for 'ourdomain.org'
10/23/13 12:39:14.603 PM jabberd/s2s[63804]: [8] [10.1.2.50, port=5269] write error: Broken pipe (32)
10/23/13 12:39:14.603 PM jabberd/s2s[63804]: [8] [10.1.2.50, port=5269] disconnect, packets: 0
The number of Broken pipes varies each time I start jabber.
I'm still struggling to get this going. I was tempted to bypass the <module>apple_od</module> and use LDAP instead, but the sheer amount of manual configuration when I am no LDAP expert and have no guidance is mind numbing. And that really doesn't resolve the problem, just establishes a workaround.
I still wish I could find out why this 2.2.2 update borked jabber's authentication to my AD server, but nothing else... (and yes, I did try turning off my OS X and Windows firewalls).
If I can't find out what went wrong, what's folks opinions of restoring just my jabber installation from my Time Machine backup from last week, before I did the update?

MeetingPlace WebEx-scheduling and +country code

How is that possible in Meetingplace WebEx-scheduling installation add + to the country code in Access Information (Cisco WebEx Site Configuration)?
I tried to add + and \+ to dial-in nummber but I got "Phone number format is invalid" error.
Any ideas?
Ali.

Hi Ali,
On this page you don't add + , on this page use this format:
1-408-XXX-XXXX
but when you do a dialout via WebEx to PSTN phones that time call will come to CUCM as +Called Phone number so you need to have translation patter in CUCM to take off that leading '+' and send call without '+' to your PSTN provider.
HTH
Arun

Jabber 9.0.4 DLL

Trying to install 9.0.4. I currently have the Beta, 9.0.0 I get the following popup when trying to install
DLL being called encountered a problem.     Heres a piece from the install log
=== Logging stopped: 8/22/2012 14:09:45 ===
MSI (c) (28:EC) [14:09:45:792]: Note: 1: 1708
MSI (c) (28:EC) [14:09:45:792]: Product: Cisco Jabber -- Installation operation failed.
MSI (c) (28:EC) [14:09:45:792]: Windows Installer installed the product. Product Name: Cisco Jabber. Product Version: 9.0.4.10773. Product Language: 1033. Manufacturer: Cisco Systems, Inc. Installation success or error status: 1603.
Probably a windows error, but i figured id ask here.   anyone seen this before?

Did Jabber install after this message? If not you can try below steps.
     1) Click Start, type 'services.msc' and press Enter.
     2) From the window, locate the Windows Firewall service, right-click and click Start.
     3) Uninstall Beta version.
     4) Launch 9.0.4 installer.
This is a know issue in Pre-FCS builds.
Thanks,
Maqsood

Upgrade from CUCM 7.1.5 to 9.1 (No UCSS and ESW contract)

Hi,
we have CUCM 7.1.5 cluster (two servers) with no UCSS and ESW contract.
What would be the best and cheapest way to upgrade to CUCM 9.1.
We are planning to use our VMWare system and buy only CUCM 9.1 software (no servers).
Can the current DLU's be trensfered or do we have to buy everything from scratch.
Regards.

For using Jabber mobile if you go with UCL - you wil need enhanced/enhanced plus. Or you can use CUWL std or pro both. Choose the licensing type based on your needs keeping in mind the future path of your organization. If you go UCL you will need to buy add on licenses for voicemail, webex etc. If you choose CUWL Professional for every user you buy one license - which enables them to use phone, voicemail, webex, jabber etc. Choose according to your needs, now is the time you can upgrade the licensing as you will benefit from discounted prices.
Below tables show the details:
Refer:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/product_solution_overview0900aecd806cc7a4.pdf
Please rate all helpful posts and mark the thread as answered if this resolves your queries.
Terry

Cant set up voicemail on new phone

I am trying to set up voicemail on my new iphone 5 and I am not given a prompt or any way to set it up. I reset my settings and still no luck.

I'm seeing the same thing and I can't seem to find any information on this particular problem. All of my PC Jabber installs work fine.

Microphone in messages not working?

Hi everyone,
Okay I have an iphone 5c, running iOS8. When I go to the message app, the microphone is either there and grayed out, or not there at all.
I went and erased my iphone completely, and when the homescreen and everything came up afterwards, it showed up in the message app, and looked like it would work! (The circle came up after I pushed it). But I wanted to restore the apps and items from a previous backup onto my device. After doing so,..the microphone is again either gray or gone completely. Why is it doing this? Thank you for any help you can provide!

By now, the Problem gets bigger and bigger. More and more Users complain about it. The first call from a customer, they accept in the morning does not work in cause of they accidentally are in Softphone-Mode without having a Headset attached. Voices raise from Managers, that we should rollback the Jabber installations.
Are we really the only ones with this Problem?

Window artifact

I searched around the forums with no real success in matching the symptoms that I observed, so I am posting to see if I can get something going. There are obviously any number of variables when comparing configurations on client machines, so I am not expecting a direct solution, just hoping that maybe someone else has seen this issue.
I have over 10 new Jabber installs on similarly built PC hardware and software, running Windows7. Two of the PC's have displayed an issue where upon launching Jabber, a blank white window (no Windows borders) appears in front of the Jabber login window, and cannot be moved. Jabber version for this install was 9.1.3. Task Manager reveals that there are 2 Jabber processes running. Kill one, and the main window goes away. Kill the remaining and the white box goes away.
Attempted the same install with 9.2.4 and got a slightly different result. Now the window appears to be of zero size, but due to the shading of the window edge, it still appears as a small "smudge" on the screen. Sometimes it stays in front of windows, sometimes it doesn't. All of this is completely repeatable on 2 PC's of the group.
Tried disabling Aero, completely removing and re-installing, different versions (besides 9.1.3 and 9.2.4), and can't seem to find a resolution to this. Has anyone else see something like this? Everything still works just fine, and for most users, the effect is negligible (except for the 9.1.3 install), but stuff like this is always cause for concern that it could cause confusion with our users. Thanks for any help. Screenshots are attached.

I haven't seen this in the Jabber 9 code; however, in the CUPC 8 code we saw this sort of mess with outdated video drivers, USB-attached video cards, or anything else wonky with DirectX. Not saying that is your problem but perhaps check to see if the driver versions are different between working and non-working machines.
Please remember to rate helpful responses and identify helpful or correct answers.

Jabber/WebEx Connect SSO Questions

I've got a few questions around exactly what needs to be done to get SAML working for our Connect accounts to successfully authenticate from Jabber for Windows, Mac, iPhone, and Android.
We have both a Meeting Center and Connect account under WebEx using Loose Coupled Integration. Just this past week I enabled SAML for our Meeting Center accounts which went off without a hitch with the exception of Meeting Center integration with Jabber, which is now broken with a message about SSO enabled Meeting Sites not being supported (I think this would maybe be fixed if we had Tight Coupled Integration with our two account?).
Anyway, my questions are...
For Windows, I understand all clients will need to be reinstalled with the MSI argument for the SSO_ORG_DOMAIN switch I've read about, is that correct? Are there any other switches needed for the reinstall?
How will this work with the Mac and mobile clients? There's obviously no command line options to specify for the installations here, will they just know to kick over to my IdP for authentication once they see an email address that falls under an org with SSO enabled? If so, why does the Windows client need to be completely reinstalled and not just know to find the IdP from the Cloud Connect service like Meeting Center does with the Productivity Tools?
We're just doing this for our Connect Web IM accounts, not attempting any sort of SSO with the phone accounts/UC integration yet.
Any ideas on getting the Meeting Center integration into Jabber working again?

I'd suggest posting your question over on the Jabber Pilot forum, as this forum is specific to Jabber Guest questions:
https://supportforums.cisco.com/community/4551/jabber-pilot-support
-jim

Jabber and webex integration

Hello everyone,
We're trying to integrate meeting place and webex with our presence service to allow Jabber and CUP users to use all of the available features we have.
We're having some issues to get webex up and running because we're getting a "The WebEx meeting account is invalid" message everytime we try to access from jabber.
If I go to meeting center I can successfully log in using the same credentials I'm using on jabber so I don't understand why it says the account is invalid.
This issue happens for all of the users. Have anyone seen this behaviour already?
Thanks!!

We use Meeting Center rather than Meeting Place but I think the authentication is similar. The problem I had was since we use Meeting Center (cloud WebEx) and do not use SSO the accounts are different. Once the Not Set "Source for Web Conferencing" was configured, I was able to goto the client (Mac Jabber 8.6.2 in this case) and enter my credentials in Preferences -> Accounts -> Meetings

Failed to sign on the WEBEX server on jabber for windows 9.2.6

hi,
just wanna intergrate Jabber for windows with Webex meeting feature, but failed
i hvae intergrate CUCM 8.6.2 CUPS 8.6.4 & CUC 8.6.2 now ,
and the jabber client （version 9.2.6）has the feature with IM, aduio & video call , voice mail .
but the client seems failed to got the certificate form the webex server.
less configrue guide or deployment guide about how to intergraed cwms 1.5 with cups 8.6 and cucm 8.6 can i found
anyone can help me ?
really thanks!!!!
消息编辑者为：Qiyu Bao

need help
Qiyu Bao 编写:need help！！！！need help！！！！

WebEx/Jabber Installation

Similar Messages

Maybe you are looking for