Webex Presence in OCS 2007 R2

We are currently using OCS in a pilot group. We want to deploy but OCS is displaying "In a WebEx meeting" when users are not in a Webex meeting. We have uninstalled the Webex productivity tools and configured them to not use IM per Cisco.
We are still getting this presence. Any help would be great.

Hi, removing following files and registries could prevent MOC from caching old status, the profile are stored at C:\Users\test\AppData\Local\Microsoft\Communicator, and registries from here: HCU\Software\Microsoft\Communicator\[email protected]
If still no luck, would you please try that sip user account on other computers?
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CUMC 7.1.x Presence with OCS 2007 Federation

Hi - We have a customer who is looking to use CUCIMOC (CUCM 7.1.3) on the desktop, but utilise CUMC / CUMA 7.1.x on their Blackberry devices.
Is it possible to extend the MOC Presence / IM features out to the BB CUMC 7.1.x client (and vice-versa) through an OCS > CUPS federation with CUMA?
Any thoughts appreciated.
thks
Brian

Hi
Last time I looked at this (I know Michael will be typing a more accurate response as I do this one) it had just become possible (in v7 of CUMA and CUPS) to share presence info between CUMA and CUPS (effectively CUMA lost it's presence engine and used the CUPS one), and between CUPS and OCS via federation... but the docs suggested it wasn't possible to get the presence info from OCS>CUPS>CUMA.
The other thing to consider is that federation isn't the same as having two different clients from the same vendor on your phone and desktop - for example, if it did work you would have your OCS contacts list on your desktop, and a separately managed list of federated contacts on your CUMC client. Most users would find that sort of thing clunky I suspect...
Regards
Aaron
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Lync 2013 User Presence Unknown in OCS 2007 R2 Client

Lync 2013 User Presence Unknown in OCS 2007 R2 Client
OCS users had reported that they can’t view the presence status of some Lync 2013 users in OCS client, presence unknown. I found one of FE01 server that registration for those Lync 2013 users have that effect on OCS client. I shut down FE01 server to force
Lync 2013 users to register to another FE02 server. After Lync 2013 users signed in again (Connected Lync Server has been changed to: FE02), OCS client can view their presence. However I still don't found the root cause, when I run Test-CsRegistration in both
FE server. The FE02 passed, but FE01 show the following error. I checked the same certificate was imported to FE01/FE02.
Target Fqdn   : ###########.com
Result        : Failure
Latency       : 00:00:00
Error Message : Unable to perform authentication of credentials.
                Inner Exception:NegotiateSecurityAssociation failed, error: -2146893053
Diagnosis     :
VERBOSE: Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STRegisterWorkflow' started.
Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STRegisterWorkflow' completed in '6.26E-05' seconds.
An exception 'Unable to perform authentication of credentials.' occurred during Workflow Microsoft.Rtc.SyntheticTransactions.Workflows.STRegisterWorkflow execution.
Exception Call Stack:    at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
   at Microsoft.Rtc.Collaboration.LocalEndpoint.EndEstablish(IAsyncResult result)
   at Microsoft.Rtc.SyntheticTransactions.Activities.RegisterActivity.InternalExecute(ActivityExecutionContext executionContext)
   at Microsoft.Rtc.SyntheticTransactions.Activities.SyntheticTransactionsActivity.Execute(ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity, ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
   at System.Workflow.Runtime.Scheduler.Run()
   at Microsoft.Rtc.Internal.Sip.SipAuthenticationHelper.NegotiateSecurityAssociation(SecurityAssociationBase sa, String inputString, ContextFlags inContextAttributes, String& outputString)
   at Microsoft.Rtc.Internal.Sip.ProtocolAuth.DoProtocolOutgoingNegotiation(SecurityAssociation sa, SipMessage message, ChallengeData challengeData)
   at Microsoft.Rtc.Internal.Sip.AuthenticationControlModule.NegotiateSecurityAssociation(SecurityAssociation sa, SipMessage message, NegotiateArgs negotiateArguments)
'RegisterActivity2' sequence activity started.
'RegisterActivity2' sequence activity completed in '6.01E-05' seconds.
'Register' activity started.
Sending Registration request:
Target Fqdn      = #######.com
User Sip Address = sip:#####@####.com
Registrar Port = 0.
Authentication Type 'IWA' is selected.
'UnRegister' activity started.
'UnRegister' activity completed in '0.0004703' seconds.
VERBOSE: Workflow Instance ID '4fb4f7ee-de24-432b-b758-c4abd2010794' completed.
VERBOSE: Workflow run-time (sec): 0.2430276.
Does anyone know what does the error code 2146893053 means? Many Thanks.

Hi,
Please check if all services started on FE01.
It may cause by the issue of registrar authentication. Please also check if Registrar Setting click all authentication on FE01 Lync Server Control Panel.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Migration to Lync 2013 from OCS 2007 R2 - queries

We are currently running OCS 2007 R2 across Citrix Presentation server 4.5 and Desktops using just IM functionality. We are looking to upgrade to LYNC 2013 for IM and to start using Group Chat. We currently have a Physical OCS front end server,
a physical server running SQL for the DB's and then a physical server running the Archive OCS component.
How easy is this to do? Would we keep the same Pool name?
Can the OCS client be used to connect to Lync 2013?
Can we move the physical servers into VM's? Do we need 3 or can we have all on one VM now?
The SQL DB part can this now be hosted on a stand alone SQL cluster in its own instance if required?
LYNC IM and Group Chat client - is it supported to run on Citrix Presentation server 6.5?
Is a Schema Update required?
Are there any good walk throughs on the internet just covering IM and Group chat migrations etc as from what I have been seeing there are some out there but have voice in them as well.
Thanks.

In addition, the presence and IM features in Office Communicator 2007 R2 are compatible with Lync Server 2013, but conferencing features are not. During migration from Office Communications Server 2007 R2, Office
Communicator 2007 R2 is suitable for presence and IM interoperability, but users should use Lync Web App 2013 to join Lync Server 2013 meetings.
Q: Is it supported to run on Citrix Presentation server 6.5?
A: check the official document at http://support.citrix.com/article/CTX138408
Is a Schema Update required?
Yes, schema update is required. See
http://technet.microsoft.com/en-us/library/jj205265.aspx
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations
regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Lisa Zheng
TechNet Community Support

CUPS 6.0.6 OCS 2007 R2 RCC continuous self dialing

I have a strange issue with our COS/CUPS integration. RCC and Presence integration work fine. The problem is RCC enabled users on OCS receive missed calls from themselves every 30 minutes. If you are at the desk you will see the phone light up and a call from 'User A' to 'User A'. If you answer the call it hangs up immediatley. If you don't answer the call It goes to VM and hangs up when Unity answers. The same behavior occurs when 'User A' signs into Office Communicator.
The Real Time Trace Logs from RTMT and the OCS Trace logs don't show anything unusal but I can see the SIP Conversation taking place on sign in that sends the SIP INVITE incoming from CUPS.
Is there a 'Presence Timer' that is genereating this call? We have almost the exact same setup in the lab but can not duplicate the behavior.
Any suggestions are appreciated I am stumped.

First of all, CUPS 6.0.x does not support OCS 2007 R2. Which means:
1) This combination was not tested by Cisco. Thus unexpected behavior might be observed.
2) If you run into this problem, Cisco (TAC) won't be able to troubleshoot the problem for you (because it's not supported).
You should use CUPS 7.0.x with OCS 2007 R2.
With that said, here are something under the hood:
For MOC RCC, CUPS has to know which phone device to control. CUPS depends on the "device name" in the TEL URI to detemine which device to control.
Before the "phone selector" plug-in was introduced on CUPS 7.0.x, CUPS use a "call-back" method to detect the device. Which is: CUPS will make test calls to the devices that match the DN in the TEL URI. Whoever answered first would be the one choosen. This might be the cause of the "ghost calls".
Michael
http://htluo.blogspot.com

Backing Up and Restoring Lync Server 2013/OCS 2007 R2 Co-existence Environment

Hello
I am seeking tips on how to build a replica of a Lync 2013/OCS 2007 R2 production pilot Co-existence environment in a test lab.
Lync 2013 is a standard Edition Pool
OCS 2007 R2 is an Enterprise Pool
Here is what I think...Is this feasible ? appreciate any other idea
1. Get Active Directory to Test Environment
For OCS 2007 R2 Servers
2. Use LCScmd on OCS 2007 R2 Servers to backup Global\Pool\Computer specific settings
3. Backup OCS 2007 R2 on Backend SQL Database
4. Restore data from steps 2 and 3 to equivalent servers created and prepared in test environment
For Lync 2013 SE Servers
5. Use the Lync 2013 Backup and Restore Process to bring up Lync Server 2013 into the test environment
http://technet.microsoft.com/en-us/library/hh202192.aspx
David

That should do it, as you said you'll need Active Directory as well so these accounts line up with something.
It may be easiest to restore into your virtual environment using virtual snapshots or Windows backups and fixing any corruption that may have occurred by restoring what you've backed up.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

OCS 2007 R2 Response Group Configuration Tool Failure

Hello there.
We are bringing back to life an old OCS installation. Customer performed a clean AD reinstall and we are in the process of re-installing OCS 2007 R2. All seems to work fine, except the RGS. When accessing the web tool we get this error:
Response Group Configuration Tool Failure
An unknown error occurred. The operation cannot complete successfully. Please contact the administrator if this problem persists.
Click here to return Home.
the Event viewer for application on the FE shows:
Event code: 3005
Event message: Excepción no controlada.
Event time: 13/05/2014 12:13:01 p.m.
Event time (UTC): 13/05/2014 06:13:01 p.m.
Event ID: a74ea242095f4e8099bca266a7a5cc83
Event sequence: 8
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/Rgs-1-130444779241580315
Trust level: Full
Application Virtual Path: /Rgs
Application Path: C:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\Acd Files\
Machine name: OCSR2-FE02
Process information:
Process ID: 6504
Process name: w3wp.exe
Account name: domain\RTCComponentService
Exception information:
Exception type: COMException
Exception message:
Request information:
Request URL: https://ocspool.domain.com:443/Rgs/Deploy/Default.aspx
Request path: /Rgs/Deploy/Default.aspx
User host address: 172.16.6.32
User: domain\user
Is authenticated: True
Authentication Type: Negotiate
Thread account name: domain\RTCComponentService
Thread information:
Thread ID: 9
Thread account name: domain\RTCComponentService
Is impersonating: False
Stack trace: en System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
en System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
en System.Management.ManagementObjectCollection.get_Count()
en Microsoft.Rtc.Acd.Management.OcsApplicationContactSetting.Select(String condition)
en Microsoft.Rtc.Acd.Web.UI.WorkflowTemplate.GetContactObject()
en Microsoft.Rtc.Acd.Web.UI.WorkflowTemplate.AddedControl(Control control, Int32 index)
en ASP.deploy_default_aspx.__BuildControl__control15(Control __ctrl)
en Microsoft.Rtc.Acd.Web.UI.TemplateHelper.InstantiateWorkflowTemplate(AcdWorkflow workflow, ITemplate template, ControlCollection controlsToAddTo, String resourceClass, String templateResourcePrefix)
en Microsoft.Rtc.Acd.Web.UI.AcdWorkflowList.CreateChildControls()
en System.Web.UI.Control.EnsureChildControls()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Custom event details:
on the OCS logs I have:
Unhandled exception occurred in the Response Group Service Configuration Tool. The operation could not complete successfully.
Requested URL: /Rgs/Deploy/Default.aspx
User / Host making the Request: domain\user/ 172.16.6.32
Unhandled exception: System.Web.HttpUnhandledException - Se produjo una excepción de tipo 'System.Web.HttpUnhandledException'.
Inner Exception: System.Runtime.InteropServices.COMException
Cause: An unhandled exception occurred.
Resolution:
Check the exception.
Windows server is installed in spanish, if you wonder why the mix in languages.
We have been battling with this error for the last 2 weeks. Any help is greatly appreciated!
FR

Hi,
Please check the configuration of the Response Group Service with the help of the link below:
http://technet.microsoft.com/en-us/library/dd441277(v=office.13).aspx
Please check the OCS components that are required to implement the Response Group Service below:
Application Server and Response Group Service
Language pack
Administrative tools
Web Components Server
Internet Information Services
Microsoft Office Communicator 2007 R2
You can try to use the workflows that you crated to validate the deployment.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Upgrade from OCS 2007 to OCS 2007 R2 and Lync 2013

Hy friends!
Help me, please!
Scenario: Migration from OCS 2007 RTM to OCS 2007 R2
Target: Keep user contact list (I'm talking about only OCS contact list from internal organization users, I'm not refer about external addresses)
Question: I want to know if when I move a user from OCS 2007 RTM to OCS 2007 R2 the user contact list is also migrated?
If Yes, can you share the Microsoft documentation that describe it?
So, after I migrate the users to OCS 2007 R2, finally I can do a supported migration to Lync Server 2013.
Thanks in advance.

If you do a side-by-side migration the contact lists (and other user data) should remain intact. If you tear down OCS2007 and then install OCS2007R2, then you will need to use dbimpexp.exe to export the contact list from OCS2007.
Here is an overview: http://blogs.technet.com/b/ucedsg/archive/2009/02/07/how-do-i-get-from-ocs-rtm-r1-to-ocs-r2.aspx
Also take a look at the deployment guide: https://www.microsoft.com/en-us/download/details.aspx?id=19984 specifically
the section called "Updating from Office Communications Server 2007" which lists some potential issues.
If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer"
Georg Thomas | MVP (Skype for Business)
Blog skype4bexpert.com | Twitter
@georgathomas
Lync/Skype for Business Edge Port Check (Beta)
This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Microsoft OCS 2007 and UCM 7.0(1)

Hi,
We are trying to integrate Microsoft OCS 2007 with UCM 7.0(1) using SIP trunk. OCS does not have any PSTN gateways and everything from OCS is sent to UCM (except PC calls from one OCS client to another). The goals are:
1. Single Number Reach between IP extension and OCS client (using Cisco Mobility features)
2. Call signaling/establishment between Cisco and Microsoft IPT worlds.
After establishing SIP trunk between UCM and OCS Mediation Server both (1) and (2) above work, however there are certain things I see which do not work as expected and the most bizarre one is:
I initiate call from OCS client to PSTN destination through MGCP gateway registered to Call Manager. I answer PSTN phone and then hang up the call on OCS client. What happens is that my IP Phone "wakes up" and goes into Hold, playing MoH for the PSTN phone. It stays like that for 10-12 seconds and then the call ends. These 10-12 seconds are very consistent and it happens everytime. OCS client number is configured in Remote Destination Profile in UCM, which is assocated with my IP Phone DN...all part of Cisco Mobility setup.
It looks like SIP signaling issue, that whatever OCS signals to UCM for ending the call, is perceived by UCM as putting the call on hold for 10-12 seconds....
It resembles a bit of what happens if you have shared lines in Call Manager. If you answer a call on one device and then put the call on hold, the other device with that line will "wake up" and the call will appear to be on hold there as well, so it can be picked up from the other device. In this case OCS Client and IP Phone are not really shared lines, though Cisco Mobility makes SNR, so in a sense you can think about them as shared... But I am not putting the call on hold, I am hanging it up....
Did anyone see anything like that?
Thanks!
David

Hi David,
this is a normal behaviour. To CUCM, OCS is a remote destination (just like your mobile phone). When your mobile phone hangs up, the system will put the call on hold for 10 sec.
This is there for the mobile user to go to his desk to pick up the call and continue the conversation (part of single number reach feature)
The best practise will be for the user to ensure that the other party hangs up the call first before he hang up.
Please grade if you think it's useful =)

OCS 2007 compatibility with Windows Server 2008 R2 x64

Hi, we have OCS 2007 installed on our Windows 2003 R2 Standard X64 Production Server and are moving to Windows 2008 R2 X64.
I've been looking at a few support articles out there (e.g. http://support2.microsoft.com/kb/982021) and noticed that they're saying it (is) compatible.
I would appreciate a definite answer from you experts out there on this so I'll know definitely if we can proceed with our upgrade or not.

To be clear, if this is OCS 2007 R2, then yes it will run fine on Server 2008 R2. If it's OCS 2007 (not R2), that would not be supported.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Re-routing Edge servers from OCS 2007 R2 to LYNC 2010

We have LYNC 2010 Enterprise pool with merged topology with OCS 2007 R2 Pool, using OCS 2007 R2 Edge servers. We would like to move onto LYNC 2013 and here i have some questions on Edge servers.
1. Once I migrate all users, can i keep OCS 2007 R2 Edge servers and decommission OCS 2007 R2 pool to setup LYNC 2013 Pool? ( we have 3 Front end servers and 3 CWA servers in OCS 2007 R2 pool).
Can i use OCS 2007 R2 edge servers for LYNC 2010 and LYNC 2013 Pools for federation and remote access?
Thanks for your help.
Tek-Nerd

I've seen OCS 2007 R2 servers work for Lync 2013 internal users with some limitations. I'm not sure what would happen if you decommission the OCS front end. However, why not upgrade the edge as well?
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

OCS 2007 R2 Patching problem - Microsoft Office Communicator 2007 R2 Hotfix KB 2755391

Hi,
Unable to patch Hotfix KB 2755391 in Microsoft Office Communicator 2007 R2.
The following error occurred when started the installation of communicator.msp package file
"Windows Installer: The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. verify that the program to be upgraded
exists on your computer and that you have the correct upgrade patch"
Any one have idea? how to install this package successfully?
Please help
MD

Hi,
Which version did you OCS 2007 R2 install?
Which language the Hotfix KB did you want to update? Did it the same with the language before? If the language different from before, please download the correct language Hotfix KB and then test again.
Please also update Windows Installer to the latest version.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

OCS 2007 R2 and Exchange 2013

Cannot find any information about this. I cannot find anything on OCS2007 R2 with Exchange 2013.
We have OCS 2007 R2 with Exchange 2007. The plan is to migrate Exchange 2007 to Exchange 2013. We configured new Exchange server and migrated test user. Now caller cannot reach voicemail for the test user.
We are planning to migrate OCS to Lync 2013 in a couple of months, but we wanted to migrate Exchange first.
Any ideas what to do?
Thank you. Eric.

Is your OCS 2007 R2 environment updated to CU 10 or above? http://technet.microsoft.com/en-us/library/jj851069(v=exchg.150).aspx
If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer"
Georg Thomas | Lync MVP
Blog www.lynced.com.au | Twitter
@georgathomas
Lync Edge Port Check (Beta)
This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

OCS 2007 R2 Client synchronize errors

Hello I have been receiving the following error message when I log into my OCS 2007 R2. I am still able to see my users, but I am not able to search for new users who are added to AD.
Cannot synchronize with the corporate address book because the file could not be found.
I do however see users whom I have added previously:
I have performed the following steps:
Deleted my GALContacts.DB from C:\Users\user.company\AppData\Local\Microsoft\Communicator\[email protected], but I have waited couple days now and it is not downloading the newest DB.
I then navigated to HKCU\software\policies\Microsoft and did not find a 'communicator' folder so I created one manually and set the GalDownloadInitialDelay to 0. and waited hours, but did didn't help. I still don't have the galcontacts.db in my sip_user.company.com
folder.
On the server when I put in the
https://server.local\Abs\Ext\Handler then I get page not found.
When I open IIS and navigate to the abs folder it is set to application user pass-through.
I am confused and I don't know what else to do. I could really use some help!

Hi,
Did the issue happen only for you or for multiply users?
please try to login with your OCS account to another OCS client to have a try.
Please also enable Office Communications Server 2007 R2 Tool for further troubleshooting with the help of the link below:
http://blogs.technet.com/b/nexthop/archive/2011/04/11/office-communications-server-2007-r2-tool-lcserror.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

OCS 2007 R2 to Lync 2013 migration – The new environment will be in a completely different forest with Lync 2013.

Hi All,
Need help - we are planning to migrate around 14000 ~ 16000 users from OCS 2007 R2 to Lync 2013 environment -
issues are - the new Lync 2013 environment will be in a new forest and sip address will not change.
Considering the same - I understand we don't have any option other than going for a cut-over.
please help me to understand how can I move the user's contact and other configurations from OCS 2007 R2 to Lync 2013.
Thanking you
Maz

Hi,
It is indeed a clean cut over. BIG BANG.
You export all users from your OCS environment. All scheduled live meetings will need to be rescheduled because Lync Server 2013 doesn't support Live Meetings anymore.
I would export, convert and import all users like this:
Dbimpexp.exe /hrxmlfile:"C:\Logs\Lync2010data.xml" /sqlserver:Sql.contoso.com\rtc
Convert-CsUserData -InputFile "C:\Logs\Lync2010data.xml" -OutputFile "C:\Logs\Lync2013Data.Zip" -TargetVersion Current
Import-CsUserData -PoolFqdn "atl-cs-001.litwareinc.com" -FileName "C:\Logs\Lync2013Data.Zip"
Don't use Import-CsUserData twice, but use Update-CsUserData the second time if needed.
Have fun!

Webex Presence in OCS 2007 R2

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