WebHelp ActiveX option not visible to users

Launching our WebHelp from the "Help" link in our browser-based application, users get the help in a new window but they do not get the message about enabling ActiveX that I see when I launch the help locally... which means that they do not get the Search field in the toolbar nor in the Search tab, and the Search tab is an embarrassing (and confusing) list of every possible item that might be searched. It also means they don't see the colors of the skin we created for the toolbar, because the ActiveX toolbar doesn't replace the default WebHelp toolbar.
This WebHelp was created with RoboHelp 7, running in IE 8.
Any ideas how to at least give our customers the option to allow ActiveX?

Hello again
In this particular case I do believe ActiveX is a bit of a misnomer. ActiveX normally refers to a specific control. An applet in the browser. It's specific to Microsoft Internet Explorer. You can read more about ActiveX at the link below.
Click here to view
What happens is that Microsoft Internet Explorer posts the YIB with a rather generic ActiveX warning because it is seeing the JavaScript. I dunno, maybe IE uses an ActiveX control to interpret the JavaScript. That's far beyond my capabilities to explain.
So to answer your question, yes your users will need a JavaScript enabled browser in order to see your WebHelp skin in all its glory.
Assuming your IT peeps have allowed you access to these settings, you might investigate changing some options for IE as described in the link below:
Click here to view
Cheers... Rick
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