Webhelp parent TOC problem

In Robohelp 10.
When I have more than 25 child TOCs published into my Parent projects TOC:
When I display the parent TOC all looks ok till I select a child TOC. At this point the child project is then displayed in a separate IE session.
If I amend the parent to have say only 20 child TOC entries, on then displaying the parent TOC in IE, the child TOCs then open correctly within the same IE session.
Any thoughs on the cause of this problem?
Best Regards,
Paul Ashton.

Thanks very much for your help with this one.
I've isolated a child project that was causing the problem and I now get all of the child contents appearing correctly within the parent TOC. I've managed to get 54 child projects (originating in Robohelp 8) upgraded to R10 and attached.

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Hello,
I use RoboHTML to create help projects.
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the TOC of the subproject is not incorporated in the main
TOC, instead the name of the subproject is shown. when clicking
this, the subproject is opened in a new tab (tested on Firefix3 and
Opera9.5), virtualy as a separate project.
The same project was previously published with RH5, with the
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Also, I reveive the attached java error (again not existing
with RH5) when opening the start page. if I substitute the newly
generated WebHelp.jar with the old one (generated by RH5) the error
ceases but the TOC problem persists.
Any ideas?
Thanks a lot,
Norbert

I recently tested the 9.0.1 upgrade and the hotfix for 9.0.1, but the problem still exists. However, "ColdFusion Jedi" Raymond Camden came up with a workaround. You can read about it here:
http://www.coldfusionjedi.com/index.cfm/2010/9/16/Followup-to-CFGRID-MultiRow-Post
The problem occurred when the Adobe team that released the 9.0.1 upgrade added "multi-row select" functionality to the HTML/AJAX version of CFGRID, but they failed to include the same ID-passing functionality of the previous "single-row select" implementation.
I created a more generic version of Raymond's javascript function which finds the selected row(s). This javascript must reside on every page which contains an HTML cfgrid:
<script type="text/javascript">
function getSelected(gridName,idName) {
    obj = ColdFusion.Grid.getSelectedRows(gridName);
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    for(var i=0; i<obj.length; i++) {
      if(selected == "") selected = obj[i][idName];
      else selected += "," + obj[i][idName];
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</script>
To force the selected row's ID (or other) field to be passed to to the subsequent page, you must include the following in your CFFORM tag (the field name MUST BE in ALL CAPS):
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Example: <cfform name="itemGridForm" action="editItems.cfm" method="post" onSubmit="return getSelected('itemGrid','ITEMID')"...>
You must also include the following hidden field in your cfform which contains the cfgrid:
    
     <cfinput type="hidden" name="selectedRowIDs" id="selectedRowIDs">
On the called page, FORM.selectedRowIDs will contain a list of the selected rows' ID fields (or whichever field you choose when calling the Javascript function).
Message was edited by: el-cott

External link to webhelp, view TOC

Hi,
is it possible to automatically view the toc pane when linking from an external html file? On our intranet, a lot of pages are not compiled with robohelp, they are Word--> html pages, but we do link from those pages to the robohelp webhelp.
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Inez

Hi Peter,
thank you for the info. I've tried to edit the Word links, according to the suggested method:
X:/startpage.htm#path/targetpage.htm
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- I opened the html page in Word, and edited the hyperlink. However the field in which you put the hyperlink is too short to combine both absolute paths, so I started with http://address/startpage.htm, followed by #, followed by ../../targetpage.htm but word only reaches the start page. Is a combination of absolute/relative paths an option?
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Rgds, Inez

X5 WebHelp Pro TOC Disappeared

My WebHelp Pro project has stopped showing the table of
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This is an older project, created in RoboHelp X5.0.2, that I
have been maintaining for about the last year. During this time I
have been adding, editing, and deleting topics and republishing the
results. A couple days ago, after republishing, the table of
contents "disappeared."
Has anyone every encountered a similar problem? Does anyone
have any ideas about what might be causing this problem or how to
fix it?

Hi,
We have this problem also. I tried downloading the fix from the knowledgebase and am getting the following error:
The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.
An invalid character was found inside an entity reference. Error processing resource 'http://kb2.adobe.com/cps/904/cpsid_90...
<ul class="clsTOCHidden">&#32<xsl:for-each select="ETN"><xsl:call-template name="fnBuildToc"/><...
Can you help, please?
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TOC problem; lost Search and Keyword boxes

I inherited a Robohelp X5 project that was originally started
by a person very familiar with these types of programs, then
ultimately messed up by someone who knew nothing about them or the
content. I spent most of my time re-writing and updating the
content using X5, then upgraded to 7 this morning. I have learned
quite a bit about the program, not obviously not enough. I'm sure
these are things I've messed up, because they worked before; but I
don't know what I did or how to fix it...
First, the TOC is built, with books and pages are in the
order I want. The books are linked to a page - presumably, so that
when a user clicks on the book, it defaults a particular page, and
from there they can move to other pages in the section. However,
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on the individual page to get the page to open.
Next, I have 'lost' the Search boxes for the Index and
Keyword searches. When I look at the skin, they appear there, but
when I view the project, they aren't - the index and keyword lists
appear instead of the boxes.
If anyone can give me some direction on what I need to do,
I'd really appreciate it.

Thanks so much for trying to help me - I apologize in advance
for being suce a novice, and I promise I'll try to learn more about
this program and not bother you guys so much in the future. Right
now I'm just in a bind with needing to get the file posted.
I right-clicked on each of the books, went to Properties, and
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to open with. However, when I view the project, that isn't what
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when I open the project in View, I click on Getting Started and it
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index words below. If I open the Skin that was used on the project
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I looked at the website that Peter directed me to, but I
don't really see anything there that addresses either of these
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me that after the conversion the topics cannot be opened by
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Hello there,
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Thanks,
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<head>
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<FORM>
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Parental control problem printing to a shared printer

Hello chaps,
Here's an annoying one.
Two Macs, both running OS X 10.6.3. They are both on a wireless LAN, once has a Canon Pixma 4200 printer directly connected via USB with Printer Sharing turned on - Everyone allowed to print.
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The job comes up in the print queue but with On hold (authentication required) next to it.
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I can find no place to Authenticate, to get the job to print, even via the CUPS Web interface (that I'm not an expert in).
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Anyone have anu clues
Message was edited by: Chris Noble

Hello chaps,
Here's an annoying one.
Two Macs, both running OS X 10.6.3. They are both on a wireless LAN, once has a Canon Pixma 4200 printer directly connected via USB with Printer Sharing turned on - Everyone allowed to print.
The problem: When my wife prints to the shared printer from her machine it works fine. When my kids try to print from their Parental Control-controlled account it doesn't.
The job comes up in the print queue but with On hold (authentication required) next to it.
The account has the box ticked to allow administration of Printers.
I can find no place to Authenticate, to get the job to print, even via the CUPS Web interface (that I'm not an expert in).
All clues gratefully received.
Anyone have anu clues
Message was edited by: Chris Noble

Webhelp RH8: TOC book not linking to topic

Hi (again),
I seem to have another little issue.
In generating our helpsystem, we would like to have books that display general information when clicked and also display the subsequent topics. That all works fine, I link a topic to the TOC book and it displays the contents of the selected page.
However, when I only have a book (no topics), linking a topic does not work. In the output it displays as a page. Is there a way I can have a book linked to a topic while there are no other topics in that book?

Thanks RoboColum(n) for your pointer. Due to time limitations I could only look at it briefly and give it one try. Redirecting didn't work in this instance. I have a few redirect pages which work fine but so far I haven't managed to get a book to display when there is only one page in that book. For now I have avoided the problem by having an empty page when the book is clicked. Not pretty and I will be looking at this again when there is more time.

Toc problems in a 25 chapter book

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what can be the reason for that problem?
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The first thing that jumps into my head is that it isn't finding anything tagged with the style names you included. Check to be sure that the names in use are exactly the same in all the documents -- stylenames are case-sensitive.
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My family has a mac os x 10.5.8 Leopard, and my parents have set parental controls to limit the time each user has every day. The problem is, when Parental Controls "log out" a user, it merely switches to the login screen. The user's applications are still running, which uses the cpu for basically nothing, the memory(RAM) is still in use... the computer is slower, especially if multiple users have been "logged out" in the same way. Is there a way to fix this problem without buying Snow Leopard?
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HI,
You can provide feedback here.
Carolyn

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I have a long document (73 pages) that has multiple figures, tables, headings and subheadings, etc. I can generate a TOC but the problem I’m having is per our “document guidelines” figure and table caption must be short. Some of my figure captions are 7 lines.
Any ideas. Thanks

Check out the InDesigner blog for some useful video podcasts regarding InDesign. Michael Murphy has a section on Long Documents that may help.
One suggestion is to duplicate the paragraph style that is used for the captions. Rename it slightly so that it is not picked up by the TOC script.
Example:
Caption Style
Caption NoTOC Style
Set the long captions in the NoTOC style.
Add a text frame to the page to hold a short caption.
Assign the Caption style to it.
Set the text fill swatch to None, or set the frame to non-printing.
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If the issue is that the entire caption is not picked up by the TOC, and that is what you desire, then I believe there is the option to paste the text into a text frame and place that into the caption text frame as an anchored object. I've not tested that myself, but I've seen it posted somewhere as an option.
HTH
-mt

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I'm using RH7. In IE, everything works fine. In FF3, the
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ideas?

Then I guess the earlier solution will have to apply!
You should post this as a bug at
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Thank you, Gary

Hello,
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Hello Jeurgen
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Webhelp parent TOC problem

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