WebHelp RoboHelp version 9 --

Nav Bar "previous" and "next" buttons not appearing in Firefox or Internet browser. Oddly, they do appear in Chrome -- but then nothing else appears. Dynamic content appears in both Internet Explorer and Firefox -- aftering changing ContentList to contentlist.

Hello again
There are two components involved here. You first have to click Tools > Browse Sequence Editor... and actually define one or more sequences.
Then you ensure Browse Sequences have been enabled in your Single Source Layout recipe. For RoboHelp 9, click the Navigation section. There is a check box you will need to enable.
Cheers... Rick
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Similar Messages

Can you help with RoboHelp Version 11: WebHelp Index Keyword Sorting?

I'm new to RoboHelp 11, and I am finding it difficult to alphabetize topics listed under my Index Keywords. When I look at the keyword topics in my RoboHelp HTML editor, they are listed in alphabetical order (see the Tools topic in the first image), but when I generate WebHelp the Tools topics are not in the correct order (second image). I believe that the problem pertains to new entries made to a converted RoboHelp Version 6 WebHelp application. Basically, I have been adding content to several old version 6-generated html files in the new RoboHelp HTML editor.
Another issue that's perplexing is the fact that the Move Up and Move Down icons at the top of the Index editor pod, or whatever it's called, are grayed-out (not functioning). I remember with the Version 6 application, they worked fine.
Can anyone offer any suggestions on how to get the index alphabetized? I appreciate your help.

Hi, pweb248
Just an expansion of what Rick has suggested. Binary index is only used when Microsoft HTML Help "CHM" is your primary layout. So, because WebHelp is your primary layout, Binary should definitely be unchecked. Selecting the Index file (HHK) is fairly standard for WebHelp use and it is sorted numerically and alphabetically by default. The HHK file contains all the Index keywords and their topic associations all tucked into one file, whereas adding Index Keywords using the "Topic" radio button embeds the coded reference right in the topic html file itself.
This online help topic explains a little more about the Sorting options depending on the primary layouts and whether Binary is selected.
Adobe RoboHelp 11 * Edit index keywords
This is the key paragraph:
>>Note: The Sort command is unavailable with a binary index. The sort function is enabled only when the primary layout is HTML Help and the Index is set to Index File with no Binary Index. In all other layouts, the index remains sorted but for HTML output, the sorting of the index can be changed. Sorting enables the up and down keys on Index Pod.<<
As you have noticed, your Index Designer view is apparently working as documented. I share your puzzlement about the out-of-sort listing in the WebHelp output shown in your screenshot. I wonder if there is some left-over crud from the ancient RoboHelp 6 code that is not converted properly and gumming up the works? Also curious if you have more than one Index in your project and if you are selecting the right one in the WebHelp Settings > Content dialog. Maybe Rick, Peter or Willam can shed some light on this?
John

Can I get a copy of RoboHelp version 9?

Hard drive crash and need a copy of RoboHelp version 9. Can I get a copy?

I'm guessing that if you didn't keep the CD, you also did not register. The link Willam has given you is legit as you will need the serial number, as you will if you go to Adobe Customer Support. With Willam's link though, it will be quicker and you don't have to provide proof of purchase.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp Version 6

Getting ready to publish my project but on production site as
well as test site shows table of contents from skin that is on my
topic and SHOW in red capital letters on the left side of my
project. When I click the SHOW it brings me the correct skin of my
project but does not show the table of contents. I have two
projects combined and when I go into my project I do get the right
table of contents to show. MY QUESTION: How do I get the correct
skin to show without having to click this SHOW in red on the upper
left hand side of my home page? How do I get table of contents to
show also?

Hi again marvinwalker
Ahhhh yes. Thanks for the ping here! I deal with hundreds of
messages a day and I always stress to folks that go through my
classes that if you send me an E-Mail and I haven't responded in a
timely manner, by all means don't feel a bit bad about it and ping
me again! I was a bit confused by seeing "marvinwalker" here and it
arrived in my In-Box from a "bashaffer".
Okay, here is what I see, based on what you sent me.
Particularly, the second E-Mail with the screen captures is what
helped. From the attached screen shot, you are actually displaying
two different projects. You have one project using the default
skin. This project has a Table of Contents showing. This project is
somehow pointing to a second WebHelp system, but in a manner where
the entire WebHelp thinks it's inside another window. I suppose it
is, but it's inside the frame of the initial WebHelp.
I suppose the first order of business is to determine where
the default skin is coming from. I know that I have asked before
and you have said that you are using WebHelp Pro as your output. I
don't mean to thrash a deceased equine here, but are you certain
beyond any shadow of a doubt that you have a RoboEngine or the
RoboHelp Sserver component you are publishing to? I ask because I
see so many folks just gravitate right to the WebHelp Pro layout
type, thinking that it's just some fancy version of WebHelp. (If
WebHelp is good, the Pro has to be all that and a bag of chips,
no?) And they don't have the server component in place or ever care
to use or obtain it.
I think what you are seeing here is some general confusion
over where your WebHelp output lives and determining the correct
URL to open the project.
Cheers... Rick

RoboHelp version problem

I had RoboHelp 8.0 installed in my machine initially, which had crashed a few weeks back. Eventually the administrators got both RoboHelp 8.0 and 9.0 in the same machine. On my request the 9.0 version was removed, but as soon as a source file was opened I was getting a weird message " This project is from a newer version of the program.This project is no longer compatible with this version. Please make sure you have the newest version installed."
Can somebody provide me with a solution.

Hi Subarna,
Welcome to Adobe Forum.
If your getting this error message, please check the Adobe Robohelp HTML version, if it is Robohelp 8.0.0, then update it to Robohelp 8.0.2 then try and open your project. Also you need to make sure that you didn't open your project in Robohelp 9 because backward compatiblity is not possible, only way to open the project in Robohelp 8 by renaming or deleting the CPD. But first try these steps and see if that works.
Here is link to download the Updates.
http://www.adobe.com/support/robohelp/downloads.html
Hope this helps.
Thank you,
Priyank

Where can I download Robohelp Version 10?

I am a service tech for our company, and we have just given a computer to a user. I need to transfer his robohelp from one omputer to another, however i cannot find a link to download version 10. I have extracted the key from the old computer, now I need the software. Is there any way to get this software?

There are several 'tricks' to download the old, offical versions of
almost all of Adobe's software. You can download the official RH7-10
versions from Adobe.
The following link lists how to download the official old versions. You
will install a trial or will need to buy a licensce code for the correct
version. These versions are 100% legal.
Go to:
http://technolux.blogspot.co.nz/2011/02/adobe-direct-download-links-less-akamai.html
for download instructions. Make sure to follow the instructions to the
letter, otherwise your download won't work.
One note, the download link provided on the page above only lists RH8.
But just copy the download link, change the version number and you're
good to go.
(Also works for old versions of TCS/FrameMaker/Captivate/etc.)
Kind regards,
Willam

RoboHelp Version Compatibility

Hello everybody from Greece,
I want to ask about version compatibility. I've got RoboHelp
HTML 5.0.2 and my client has RoboHelp HTML 3.1. He asks if I can
compile his project, but I wnt to know if he will be able to work
with the project that I will work with in version 5.0.2.
Is there a way to save the project to an older version?
Is there a compatibility problem in general?
Is there going to be a problem if I compile the project in
the newer version? (Will he see any differences?)
Any help would be appreciated.
Thanks in advance.

Hi Tansou and υποδοχή,
You should be able to open up the X3.1 in X5.02 without a
problem. X5 will preserve all the feature used in X3.1. Are you
compiling HTML Help? My guess is that you won't see any difference
in the output when you compile.
However, the problem comes when you try and do this the other
way around. Robohelp is not backward compatible. So you won't be
able to pass a modified project back to your client. Rick the
robowizard has a few tricks to help with backward compatibility if
you don't mind going under the hood. However, not sure if this
works with X3.1 jumping to X3.1.
What type of output are you generating?
Hope that helps
Craig

Version Control in RoboHelp 9: Changing projects

I am using Robohelp version 9. We had originally set up the internal Version Control to point to a particular project in our Team Forge. Now we have a new project that we need to point to and we cannot figure out how to change the location of where we are checking files into. We can see the path in the Version Control properties dialog box, but no way to edit the path. Any suggestions on how to switch from one project in Team Forge to another?
Thanks!

I am a dope! I meant Version 8!!!

Must both authors have the same RoboHelp release version?

A department is our company that uses RoboHelp is designating an employee as the backup for the primary author. The backup will update files when the primary is not at work. The primary has RoboHelp version 9. The backup intended to use version 9 also, but it seems that version 10 is all that is available from Adobe. Our company has a licensing arrangement.
Will files created in RoboHelp version 9 be compatible with files used in RoboHelp version 10 and vice versa? Must both authors have the same version of RoboHelp? The authors will be using RoboSource Control to check files in and out.
Thanks,
Holly

Hi,
Yes both authors need the same RoboHelp version. Some resellers might still have copies of RH9 available though.
Greet,
Willam

Robohelp v9 crashes when generating Webhelp from linked FM book

Hello Robohelp mavens!
My environment: Win7, FM v10, Robohelp v9. (TCS v3)
I've linked an FM book (containing 90 files) to a blank Robohelp project. Whenever I try to generate Webhelp, Robohelp crashes at some point.
As part of debugging, I clean the FM book (removed unused Pgf/char formats, conditions, etc.). That did not help.
Any idea why Robohelp gives up in the middle?
Any input is highly appreciated!
My best regards,
Roman

Do you get any kind of error message in the output pod? Does it always crash on a specific file?
Does it work if you remove half of the files from the book? A quarter? Etc.?

Search not Working in Webhelp or Webhelp Pro

I am currently running Adobe Robohelp version 10. I have several different RH files that I manage (desk procedures) and in each of the ones that I manage, my latest publishings have broken search functions. What I mean by broke: it will search some words just fine, but others that I know are in my desk procedures show "no topics found".   Some of my files are published using webhelp and some webhelp pro, with the same problem.
I have done the following:
1) Gone back to a backed up file dated 05/01/2014 (that the search seems to be working just fine in) and done edits to it, published and it breaks the search.
2) I have gone back to the working 05/01/2014 file and done nothing to it except publish it and it breaks.
3) Checked the button to clear the cache
4) From Webhelp Settings Option I have:
·         Changed output folder that it publishes to (which is on a local drive before I transfer it to the network drive)
·         I have enabled substring search (which actually does allow it to render some results, but not all the results it should)
·         Tried to click “Republish All” setting
5) Created new (not duplicate) webhelp layout
6) Checked that language is set to English (US)
7) Ensured that the words that I know aren’t searching aren’t included in the ignore and stop list.
8) Tried switching from DHTML > Pure HTML to just Pure HTML
9) I noticed that the Output view generates the following message :
                Processing Full-text-search data...
Finished processing Full-Text-Search data in 0 sec(s)
10) Deleted the “webhelp” file from the !SSL! folder and then republished it
11) The biggest finds that I have are the following:
·         That publishing the file is what seems to break the search functionality
·         When the file is published a few of the files in the !SSL! folder are substantially smaller than they were in the working file:
o   WHXDATA
o   WHGDATA
Any help with this problem would be greatly appreciated.
Thanks, Shannon

Try
http://www.adobe.com/support/robohelp/downloads.html
and
http://www.wvanweelden.eu/articles/robohelp-patches-and-updates
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Can't create or open a project in Robohelp HTML 8

Hi,
I just installed RoboHelp HTML 8.0.0.203 trial on Windows XP (SP3). It's the first RoboHelp
version I've installed on this computer.
No error occured during installation the program starts normally.
1. When I try to create a new empty project the program only creates the folder with
following files and folders:
!SkinSubFolder!
Adobe AIR.ssl
default.css
FlashHelp Pro.ssl
FlashHelp.ssl
Microsoft HTML Help.ssl
testproject.cpd
testproject.glo
testproject.hpr
testproject.ppf
testproject.syn
WebHelp Pro.ssl
WebHelp.ssl
At the moment when the new project file should open nothing happens not even an error
message.
2. When I try to open the sample project file CCC.xpj an error prompt tells me that the
opening of the project was aborted or CCC.cpd couldn't be loaded.
3. When I try to import a PDF (File>New>Project>Import>PDF) an "unexpected error" occures
during conversion.
I already reinstalled RoboHelp and I have administrator rights, but still the same problem.
P.S. I had the same problem on another system with the Robohelp 7 trial some months ago.
But RoboHelp X5 works fine on a third system, I consider an upgrade if the problem can be solved.

Well I tested to install RoboHelp 8 on my machine at home where the RoboHelp 7 trial didn’t work. At first with Comodo Firewall Pro enabled and it blocked the two attempts of Windows Installer to access the internet. ->Creating a project still doesn’t work.
Then I uninstalled Robohelp 8 and disabled the firewall. Installed Robohelp 8 again and tried to create a project but it still doesn’t work.
Also I installed Robohelp 8 on different machines at home (XP, Vista Business, 7 Professional) all running with Zonalarm Firewall and it worked.
But installing a new OS is no option for the company especially when everything else works fine.
Before I opened this thread I googled some time for this problem but couldn’t find anything. This is weird because I’ve installed it on two systems which have noting in common besides both run XP.

Why is RoboHelp not displaying the required data content of .chm when linked as Help in my App ?

Gorgeous Hello All,
Has anyone encountered the below-said show- stopper. Another BIG TIME help required, will help me in tremendous fashion.
Am using Adobe RoboHelp, Version 10 and IE version being 10.
In my local machine :
1.)I have completed my technical writing courtesy Design editor
2.)Generating chm File : View -> Pods –> Single Source Layouts -> Right Click on Microsoft HTML Help -> Tagged Set as Primary Layout
3.)Generating Primary Layout : File -> Generate -> Primary Layout (Microsoft HTML Help)…
4.)Viewing Primary Layout : File -> View -> Primary Layout
Everything works FANTASTICALLY till here with the required output (as Hide, Back, Refresh, Home, Print, Options, Contents, Index, Search, Glossary and with the data contents)
Show Stopper, At my Application Server :
5.)I copy the entire robohelp project folder from my local machine to my application Server path
6.)My Application has been developed in ASP .NET, Version 4.0.
7.)Help link has been created in this application wherein here the file name of < >.chm has been linked in the code to be read from the Server’s RoboHelp project folder\!SSL!\ Microsoft_HTML_Help\
8.)I login into my above-said application -> click on the Help page -> Displays the required structure /buttons as Hide, Back, Refresh, Home, Print, Options, Contents, Index, Search, Glossary
a.)Clicking on any of the Books or Topics appearing beneath Contents : The System prompts out with error cautionary message called “ Navigation to the webpage was cancelled. What you can try: Retype the address ”
*** This is a huge SHOW-STOPPER. I spent plenty of hours on this, but unable to deciper with a solution at all) ***
( Note : Am able to directly open and read the required data contents by Clicking on any of the Books or Topics appearing beneath Contents from Server’s RoboHelp project folder\!SSL!\ Microsoft_HTML_Help\ < >.chm )
Why is the RoboHelp not displaying the required data contents of <>.chm when linked as Help in my Application ?
Cheese – Vipin Nambiar

If you looked at the error message and searched the forum, you should find the answer as this is a problem that started in 2005. You should not run CHM files from a server and cannot without editing the users registry. See the page below.
http://www.grainge.org/pages/authoring/chm_mspatch/896358.htm
All along your questions have been based on webhelp, why suddenly are we going go CHMs.
See Snippets on my site for the correct form of help to use in different scenarios.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

TOC/Search window not displayed in WebHelp Pro output

Robohelp10, WebHelp Pro -
I've got what I have to think is pretty fundamental question: When I generate my WebHelp Pro project, everything works perfectly until I move the contents of the output folder to a network drive for viewing. When the default topic opens, rather than displaying the TOC/Search window on the left, I'm getting a link that says "Show". Click that link, and the TOC opens right up.
I would like to have the TOC displayed on that initial view, without requiring users to click the "Show" link.
Again, when I view the results of the output on my local drive, the TOC is displayed. The obvious problem is, the generated help needs to reside on a network drive to be accessed by our users...
PS: The project is on my local drive, only the contents of the output folder are being moved to the network drive. Also, everything other than the TOC display seems to be working fine.
Any ideas would be greatly appreciated.
-lcarey

Larry, Rick has solved your conditional build issue. However, do check to make sure you have all the updates installed for RoboHelp 10.
WebHelp issues in RoboHelp versions 10 and 11
I notice you are using IE. Does the Show link occur with Chrome or Firefox as well?
Meanwhile, I'm still suspect that you are not opening the correct "default" start page file to launch the WebHelp and that's why you're getting that "Show" link. This is "tell-tale" that you are opening the default topic file instead of the default Start Page. By chance have you somehow named your "default topic", index.html? If so, this is not correct.
john

Malformed topic error - RoboHelp 9

Hi,
After checking out every suggestion on dealing with this error with no luck (including Peter Grainge's print issues and every other posting on malformed topics), I am at a loss - any help/suggestions on a solution would be GREATLY appreciated.
I have three single source print layouts in my project - Administration Guide, Operations Guide, and Reference Guide. A few of the topics are common to several of these layouts. WebHelp compiles perfectly along with all three different TOCs.
The Administration Guide generates a printed document, which needs the usual formatting in Word, but all the topics generate. When I attempt to generate either the Operations or Reference Guide I get the malformed topic error message after about 10 topics - not always on the same topic. Here's the puzzling thing to me - the topics that hang are topics that generated just fine in the Administration Guide. Is this perhaps something to with my conditional build tags and the same topics being used for multiple layouts?
Print Wizard settings:
Generate Word doc only.
Location -different folder for each single sourced print Guide
Conditional Build Expression = None
I have tried using the Microsoft Word Template styles and the Stylesheet - default.css in turn with the same result.
I have been scouring the html code for weird leftovers from cutting and pasting topics from a previous Word doc (This project originated in Doc-To-Help, but as I had not created online Help previously, just a pdf output, I started a new project in RoboHelp and created each topic from scratch, but did cut and paste text from the Word doc. I thought perhaps there might be an issue with Word tables which are plentiful in this project, but the error starts with topics that have no tables in them.
Any suggestions, thoughts VERY WELCOME
Many thanks in advance,
Sally

I encountered a Malformed Topic error message that I eventually resolved after trying many of the suggested resolutions.
Here's what I tried that did not resolve the problem:
Cleaned-up the HTML generated by the MS Word document <Word 2007>
Ensured my topic/filenames weren't too long
Removed tables
Eliminated all Conditional Build Tags
Deleted the 'offending' document
Confirmed Memory requirements/capacity (on my machine)
This did resolve the problem:
Resolved by reducing the size of large file(s) - (by breaking-up one large document into many documents)
Also of interest, the large document did contain many tables, which probably aggravated the condition (malformed topic)
The environment
I use RoboHelp Version 9.0.2
On a network
Also have a Local copy
Use Visual Source Safe
Have 351 Topics
Printed doc approx. 850 pages
Source docs are MS Word 2007
Use RH Style Sheet and applicable Word settings
I hope this info will help you determine which resolution is right for your situation!
Cara
Tech. Writer
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WebHelp RoboHelp version 9 --

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