Webhelp TOC does not expand when I click on links

Question

I have developed a Webhelp system, and it has this weird
problem which I don't know how to fix. Imagine the following
scenario:
I have a topic called "page1.htm", and in that topic is a link
to "page2.htm". [/li]
I also have a topic called "page3.htm" and in that topic is a
link to "page4.htm"[/li]
If I click the link to "page2.htm", it will load "page2.htm"
properly, and expands the TOC and highlights the "page2.htm" item
in the TOC.[/li]
If I click the link to "page4.htm", it will load "page4.htm"
properly, but the TOC does not change at all and "page4.htm" is not
highlighted in the TOC.[/li]
It doesn't seem to matter if the TOC entry for "page2.htm" is a
book or a topic[/li]
It doesn't seem to matter if there are two TOC entries for
"page2.htm" - Robohelp will just expand to the first one.[/li]
Can anyone please help me? Thanks!
Gary

Answer 1

Hi Anne and Leon! Thanks for taking the time to help me sort
this out.
quote:
Originally posted by:
AuthorAnne
What browser are you using, and what version of it? Internet
Explorer Version 6
Does the same problem occur in other browsers? Unfortunately
I can't try it in other browsers because the computing environment
here is very rigid :-(
Do you have any books linked to specific topics? Nearly
every book in the TOC is linked to a topic. Some of them are
synchronised, and others aren't, but I can't figure out what the
difference between the topics is.
In the second page of your WebHelp properties, under Single
Source Layouts, do you have Synchronize TOC set to
"Automatically"? Yes.
quote:
Originally posted by:
MergeThis
Gary, I suspect that you might have multiple calls in the TOC
to the same topic, as alluded to when you say:
"It doesn't seem to matter if there are two TOC entries for
"page2.htm" - Robohelp will just expand to the first one.[/li]").
That's the default behavior for Webhelp.
Thanks for your advice on handling multiple
calls in the TOC to the same topic - I have some deliberately
duplicated topic links so this will be useful. However, I don't
think this is the cause of problem. I built the TOC myself and
there are only 5 duplicated TOC entries, but the problem I am
having is occurring with non-duplicated TOC entries.
Thanks again for your time and help!
Gary
PS, I live in Australia, which explains the time difference
:-)