Webi documents get corrupted

Hi all,
I'll try to explain the situation and hope anyone can help on it.
I am at a customer with verson 3.1. Thery are using liveoffice and xcelsius and they call webi documents from xcelsius. The strange thing is that after a while the webi document get corrupted, the universe assigned to the document seems to be missing and all the documents give up working. If you copy the universe and reassing the universe to the document it works again.
The errors we are getting are WIS 30270 processDPcommands and also with the API getblob. I have been looking but did not find any solution.
Has anyone faced something like this?
Thanks a lot

Hi Jaun,
Following information might help you to resolve the issue.
1.Business Objects Enterprise provides thresholds to protect the Web Intelligence report server and the Web Application servers from processing large chunks of binary and character data and avoid crashing.
Maximum Binary File Size: Maximum size of a binary file (for example: PDF, XLSu2026) that can be generated by the Report Server. If a binary file generated from a Web Intelligence document is greater than this limit, the generation is stopped to protect the server and an error is returned. Increase this limit if the server has to generate large binary files (for example, if Info View users view large documents in *.PDF format).
Maximum Character File Size: Maximum size of a text stream (for example: HTML, XML) that will be transferred to the application server. If a text stream sent to the application server is greater than this limit, the generation is stopped to protect the server and an error is returned.
In CMC, under Servers>Web Intelligence Report server, you can possibly set both the above values to 50MB, but you have to ensure that the application server can handle the increased load multiplied by the number of simultaneous connections. If not, it can crash and block all access to applications.
2. Ensure that the Web Application servers have enough memory available to process incoming requests. Usually the -Xmx value for java process is set at 256Mb, which is recommended to be at least 1024Mb or more depending on your Export requirements and application server limitations.
Regards,
Sarbhjeet Kaur

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My apologies for the poor formatting. This didn't copy and paste over to the forums very well. I've cleaned up as much as I could.
<%@ page import="com.crystaldecisions.sdk.framework.*" %>
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Hi Ann,
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I have a question.
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Thank you Kuldeep for your response.
But i guess this is not exactly what i am looking for.
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Now after this report is saved, there can be 2 options, either just save it to repository(which would save the structure and the last refreshed report output). Or save it to the computer as a local copy(xls or pdf).
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Edited by: Bhaswar Ghosh on Oct 22, 2008 8:00 PM

Hi
Did you receive any error message when you try to open the documents?
We recommend you start your Internet Explorer in compatibality mode, and follow the advice in the article below:
http://blogs.technet.com/b/asiasupp/archive/2011/06/13/error-message-quot-your-client-does-not-support-opening-this-list-with-windows-explorer-quot-when-you-try-to-quot-open-with-explorer-quot-on-a-sharepoint-document-library-in-office-365-site.aspx
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Tylor Wang
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Not able to open a webi document in java

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I am trying to open a document and the code iam using is given above. I am using BO XIR3 and i get
Exception in thread "main" java.lang.NoClassDefFoundError: com/crystaldecisions/celib/trace/h
 at com.businessobjects.sdk.plugin.desktop.webi.internal.d.<clinit>(Unknown Source)
 at com.businessobjects.sdk.plugin.desktop.webi.internal.WebiFactory.makePlugin(Unknown Source)
 at com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr.getPluginInterface(PluginMgr.java:291)
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 at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.startUnpack(InfoObjects.java:361)
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Thanks
Shruti

You have a "NoClassDefFoundError", so a code snippet won't help.
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Saving webi document from BOXI 3.0 in excel with special character

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Issue :Saving webi document from BOXI 3.0 in excel with special character as report name then file name in excel is not correct.
This happens only with Mozilla, get correct file name in IE.
Steps to Reproduce:
1)Create a simple XI3.0 webi report through mozilla browser
2)Save the webi report with special character name for e.g øäåýþ.
3)Open the webi report and save it as excel or pdf file.
4)Report name øäåýþ saved, displays with other junk characters instead of actual reporta name( øäåýþ)
5)When saving the save report through IE browser in excel or PDF display correct report name øäåýþ in excel and PDf file.
Even after making changes in character encoding to UTF in the Firefox options (Content tab-> font & colors : advanced button -> Character encoding does not make any difference.
Has anyone came across such type of issue?
Whether this is limitation of Firefox or bug.
Regards,
Ketki Fadnavis

Webi documents get corrupted

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