Webmail rejects login for all user accounts

My mail accounts hosted on Server work fine with client access, but not webmail. Our server is set for imap & pop but our apple clients are set for imap.
After getting the basic send/receive (imap) working via the client, I used Server Admin to:
* under Web setting, selected one of 2 virtual domains
* turned on WebMail (options tab)
* under firewall setting, turned ON the Web Performance cache (port 16080) service sicne I saw that port was being used for webmail too
Now we can use our browsers to go to xyz.com/webmail and see the login screen, BUT
I try to login with the username and password that works fine for my desktop machine's email client, but get "unknown user or password is incorrect"
Double-checked my caps lock key, tried 3 different accounts (all with working send/receive via clients), none of them can login to webmail.
- do I have to have a realm set for the domain for webmail to permit login? (I have mulitple realms for webdav, which is working fine)
- when the user logs in, do they login as "joe" or as "[email protected]" (tried both ways, but still can't find that documented)
What can I look at that might tell me why user login via webmail isn't working.
PS The server is os x server 10.3.9.

Looks like I had to change the IMAP and SMTP authentication in the conf.pl script to CRAM-MD5. Never saw it in the docs, but finally found a reference to it in the discussion group. Hopefully this post willhelpful the next person with the problem.

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