WebOS Doctor broke my phone!!

I was having some issues with my Palm Pre (Sprint) so a Sprint tech support rep told me to go download the webosdoctor from the Palm website. I entered my serial number and downloaded the doctor. The doctor ran for about 30 minutes then stoped and said there was an error. Now my phone shows the "Your phone is experiencing an error that cannot be resolved....." I tried to restart the phone using every Palm trick there is, and still get this screen. Now the sprint tech people tell me to try downloading the doctor again and trying again. But I can't even run the doctor now. It won't let me click next. I have tried holding the Volume UP button, but I don't get the USB symbol.
So what now? I don't even know why they would suggest I even run the doctor program again, when it's what broke my phone to begin with.
Help please somebody!
Post relates to: Pre p100eww (Sprint)

Charmon1605,
If you are using Windows, try removing the novacom drivers in the add/remove programs. Before you run the webOS doctor again, make sure that your phone is fully charged. Once you've done follow the directions on how to run webOS doctor from here - http://www.webos-internals.org/wiki/How_To_Recover
Hope this helps!

Similar Messages

Bug: pre cannot activate after webos doctor

My phone goofed during the update and I had to use the webos doctor to get it back. It worked perfectly but when my phone came back and attempted to log into my palm profile I kept getting
Verify that you are connected to your wireless service provider's network
and had no data connection (even though I had perfect signal) i did some googling and convinced the sprint represenative to re provision my entire account (not just the phone) whch was the only thing which wound up working. She said the only way she could imagine that a software change could affect account settings is if the reflash changed or reset the provisioning password?
I do not pretend to understand the inner workings of wireless devices or account services, but there have been many people with this same issue.
Post relates to: Pre p100eww (Sprint)

CONFIMED!!!!
Flashed my palm pre which was using webOS 1.1 with the newest webOS Doctor available from palm (assuming webOS 1.04).
Everything flashed fine. when I booted the phone on for the first time. confirmed language and tried to sign into my palm profile.
Got an error message that I need to make sure that I am in my providers data service range. (Which I know I was)
Called sprint tech to help. Tryed asking them to provision my account. NOTHING WORKED. 2 hours of phone support later I was told I needed a new phone.
Sprint Tech Guy gave me a hard time, after telling him that tech support noted on my account I needed a new phone, I received one, phone worked first boot.
If RyanFX can confirm that he flashed from webOS 1.1, I would say the issue lies with palm and that the webOS Doctor is actually downgrading the phone causnig it to freak out the network!!!!
NOTE: That the webOS 1.1 also updates the sprint profile from 1.6 to 1.7
This probably causes a network confusion of some sort.

WebOS Doctor 1.3.1 Bricked my Pre

I was attempting to run webOS Doctor 1.3.1 to try and fix some flakiness my email was having with sending email (receiving email was fine). My battery was 90+% and I moved some of my photos off of my phone in case I lost them. I went through all the webOS Doc prompts to the point where it said it was in progress and then I went to lie down for a bit since I knew it would be a while before it was done. I looked up from my bed at one point and noticed that there was a big ! in a yellow triangle. It said my phone was disconnected. I tried to get the screen to come on by tapping the power button and nothing happened. I held the power button down forever and still nothing.
Is there any way to get my phone back on or am I screwed and have to go get a new phone?
Thanks
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I have also tried holding the power button down while holding down the up volume button on the side and still nothing. All my attempts to turn my phone back on have been done with the USB cable plugged in. I have also reseated the USB cable on both ends.

WebOS Doctor questions

Is this a bad idea or should it work?
After I completely back up my Pre, is the following possible?
If I download this version of the webOS Doctor
//palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
can I simply remove the unwanted IPKs in ...\webosdoctorp100ewwsprint\resources\sprint.tar, then run the webOS Doctor and the Pre will be reloaded without them?
Thanks in advance for any input.
Post relates to: Pre p100eww (Sprint)

ryanfx wrote:
Chung, care to clarify what steps need to be taken to reset the phone?
I ran into this isssue and had to have Sprint reset my entire account
After running WebOS Doctor I tried to activate my phone as usual...no luck.
if you look at the signal meter on the upper right, if it doesn't show any data, you'll probably have the same problem.
to fix this you need to go to the emergency dialer (it won't auto dial).
Delete the 911 from the dialer and put in the ##RTN# code
When you try to reset the RTN it will ask you for your MSL which you need to get from sprint.
Once thats taken care of and you reboot, you'll notice that the signal meter will show EVDO or whatever data you have and it should be able to connect to the network and allow you to restore the phone.
Unfortunately i've heard that most stores don't have people that know this, they'll often just tell you that your phone is dead and needs to be replaced.

I have an iphone and an ipad (which are connected by the same apple id) i broke the phone and sold it but i didnt get to factory reset it because it was broken, is there any way for me to wipe my iphone from my ipad?

i have an iphone and an ipad (which are connected by the same apple id) i broke the phone and sold it but i didnt get to factory reset it because it was broken, is there any way for me to wipe my iphone from my ipad?

Try this:
Open the "Find my iPhone" app on your iPad, fill in your AppleID and password at the start up screen, and you should see a list of all your devices and their current location, if connected to a Wi-Fi or mobile data network. Devices not connected will be shown as "offline". But you can still trap on the icon and hit "erase iPhone" in the right hand window.
If your iPhone is not listed, you did not activate this feature during the setup of the phone and it can't be erased remotely.
If the phone is listed, even as offline, tap on "erase" to send the erase command. The next time your device will be connected to any kind of network, the content will be erased.

Why Isn't the WEBos Doctor working??

I can't download it. It keeps saying I don't have a "JRE" configuration. What does this mean?
Post relates to: HP TouchPad (WiFi)

JRE stands for "Java Runtime Environment".
I'd head over to java.com and make sure you have the latest version of Java installed. If using a 64bit system, be sure to download both the 32bit version, and the 64bit versions.
Here's my "How to doctor a touchpad" file for extra help.
How to Doctor an HP TouchPad (reflash the ROM)
On your Touchpad be sure to have:
USB cable.
The battery is charged to at least 30%.
Computer:
Windows 7, Windows XP, Windows Vista
Available USB port (not a hub or secondary port).
Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java.
210MB of storage space.
Internet connection.
Miscellaneous Info:
The update process will take approximately 15 minutes.
During this process, your device will not be available for use.
Downloading webOS Doctor
Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm
If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions
Get your TouchPad ready to update
Hold the Power Button for several seconds until a menu appears.
Tap Shut Down to completely power down your device.
Running webOS Doctor
Double-click the file that was downloaded to run webOS Doctor.
Follow the on screen directions up until you are asked to connect your device.
Select the language you selected on your device, and click Next.
Confirm your language choice.
Click Accept to accept the terms of use.
Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete.
After webOS Doctor finishes checking your system, you will be asked to connect your device.
Connecting your device and finishing the webOS Doctor update
Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device.
Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2.
Windows will find your device and may offer to install two different drivers.
When asked to install drivers of OMAP, select No, not at this time.
When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor.
Click Next.
Do not disconnect your device from the computer during the update process.
When the Reset Complete screen appears, click Done.
Wait a few minutes for your device to reset.
You're done!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Java blocks webos doctor

I have an HP touchpad wi-fi only. I was trying to install the webos doctor as my device has been increasingly cranky and not opening some referred websites and mime files. I got the doctor partly installed and Java blocked the completion saying the certificate was out of date. When I checked the box to take the risk, Java still blocked the installation saying it was dangerous to install the program.
How do I "refresh" my tablet? As I am sure you know, HP no longer supports the tablet :-( Many thanks.
This question was solved.
View Solution.

Hello, and Welcome to the HP Support Community!
Here's my standard "How to Doctor a TouchPad" reply. See if it helps at all.
How to Doctor an HP TouchPad (reflash the ROM)
On your Touchpad be sure to have:
USB cable. The battery is charged to at least 30%.
Computer:
Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.
Miscellaneous Info:
The update process will take approximately 15 minutes. During this process, your device will not be available for use.
Downloading webOS Doctor
Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm
If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions
Get your TouchPad ready to update
Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.
Running webOS Doctor
Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.
Connecting your device and finishing the webOS Doctor update
Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

I can't install WebOS Doctor on my mac.

I have an iMac running 10.5.8 and I have tried to install WebOS doctor several times. When it is loading and the Box switches from saying "Downloading" to "Verifying" it suddenly stops running and then restarts the whole process again. Any help?
Post relates to: Centro (AT&T)

Same OS, Same issue... never followed up on it as it turns out my inability to upgrade to 2.1.0 was a two fold Rogers issue (Canada). First they had the 3G network down for several hours in my area, then the WebOS update would time out on their site. Let me know if you get it to work.

WebOS Doctor for the Touchpad

Hi All,
I'm wondering if there's someplace I can download WebOS Doctor for the Touchpad.
Thanks!
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Go to http://www.hpwebos.com/profile and log into your profile. Click on Device Options for your TouchPad and there will be a link there to get to the Doctor tool.
shacker2762 wrote:
Hi All,
I'm wondering if there's someplace I can download WebOS Doctor for the Touchpad.
Thanks!
Post relates to: Pre p100eww (Sprint)

WebOS Doctor encounters error updating touchpad/touchpanel firmware

I have encountered an issue with my TouchPad in that the panel no longer responds to touch. It may have something to do with preware, but I should think that the webOS doctor would reset everything on the unit so that i could start over. All attempts to run webOS Doctor encounter a firmware error leaving the unit unusable.
Here's the version of webOS doctor as best i can tell:
Sep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: com.palm.nova.installer.recoverytool.MainFlasher is loaded from: http://palm.cdnetworks.net/rom/touchpad/p302r0d08012011/wifip302rod/webosdoctorp302hstnhwifi.jarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: jarFile path is: \rom\touchpad\p302r0d08012011\wifip302rod\webosdoctorp302hstnhwifi.jarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: full path of the baseBuild file outside jar is: \rom\touchpad\p302r0d08012011\wifip302rod/webOS.tarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: full path of the customizationBuild file outside jar is: \rom\touchpad\p302r0d08012011\wifip302rod/hp.tarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: found resource in jarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: Base build file found inside jar and loaded sucessfully
And here is the error:
Sep 27, 2011 2:53:39 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Starting: Touch Panel Updater
Sep 27, 2011 2:53:39 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: Updating the touch panel firmware
Sep 27, 2011 2:53:39 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: 'hidd' is already in stopped state
Sep 27, 2011 2:53:40 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: i2c: error 110 during read/write
Sep 27, 2011 2:53:40 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: error reading present cy8ctma395 version, update must be forced to continue with 'PmTpUpdater -f'
Sep 27, 2011 2:53:40 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: Done updating the touch panel firmware
Sep 27, 2011 2:53:40 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Finished: Touch Panel Updater
It goes downhill when it says 'hidd' is in stopped state and gets an error 110 from the panel. It then appears to use a default firmware and when the doctor completes, the touch panel is unresponsive again.
I should think that a firmware update would wipe everything clean, meaning it can't fail, if you will. It's basically a reboot so why does it require anything from the unit (cy8ctma395 version)?
Any ideas? Thanx.
Post relates to: HP TouchPad (WiFi)

I have encountered an issue with my TouchPad in that the panel no longer responds to touch. It may have something to do with preware, but I should think that the webOS doctor would reset everything on the unit so that i could start over. All attempts to run webOS Doctor encounter a firmware error leaving the unit unusable.
Here's the version of webOS doctor as best i can tell:
Sep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: com.palm.nova.installer.recoverytool.MainFlasher is loaded from: http://palm.cdnetworks.net/rom/touchpad/p302r0d08012011/wifip302rod/webosdoctorp302hstnhwifi.jarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: jarFile path is: \rom\touchpad\p302r0d08012011\wifip302rod\webosdoctorp302hstnhwifi.jarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: full path of the baseBuild file outside jar is: \rom\touchpad\p302r0d08012011\wifip302rod/webOS.tarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: full path of the customizationBuild file outside jar is: \rom\touchpad\p302r0d08012011\wifip302rod/hp.tarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: found resource in jarSep 27, 2011 2:45:27 PM com.palm.nova.installer.recoverytool.MainFlasher configureFlasherThreadINFO: Base build file found inside jar and loaded sucessfully
And here is the error:
Sep 27, 2011 2:53:39 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Starting: Touch Panel Updater
Sep 27, 2011 2:53:39 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: Updating the touch panel firmware
Sep 27, 2011 2:53:39 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: 'hidd' is already in stopped state
Sep 27, 2011 2:53:40 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: i2c: error 110 during read/write
Sep 27, 2011 2:53:40 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: error reading present cy8ctma395 version, update must be forced to continue with 'PmTpUpdater -f'
Sep 27, 2011 2:53:40 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Touch Panel Updater: Done updating the touch panel firmware
Sep 27, 2011 2:53:40 PM com.palm.nova.installer.recoverytool.CardController logPrintINFO: Finished: Touch Panel Updater
It goes downhill when it says 'hidd' is in stopped state and gets an error 110 from the panel. It then appears to use a default firmware and when the doctor completes, the touch panel is unresponsive again.
I should think that a firmware update would wipe everything clean, meaning it can't fail, if you will. It's basically a reboot so why does it require anything from the unit (cy8ctma395 version)?
Any ideas? Thanx.
Post relates to: HP TouchPad (WiFi)

Can't open exe file for spy master pro and I jail broke my phone and still having problems

If any one know how to open excuiable file (exe) file after I jail broke my phone cause I
Bought I soft ware that is call spy master pro. My 15yr son mother past away few months ago
And I want to watch him and make sure he stays on right path.

Already asked and answered ...
See https://discussions.apple.com/thread/4848876?tstart=0

All my contacts are gone after webos doctor

hi,
I synced my contact with facebook.
I linked my sim contact with the facebook profiles and added the facebook as a primary profile.
I used the Webos doctor and I synced again the facebook profile and all the contact from my simcard are gone.
I cant see them only if one of them calling me then I can see the him but the contact list are empty from those that I likned to the facebook.
I can see that the simcard have all the contact when I press for information of the simcard but I cant reach them
someone know what can I do?

I tries that and they didn't come back? : ( ANy other ideas? -thanks!

Factory Reset now will not boot, No WebOS doctor available in profile

I did a factory reset on my HP Touchpad to give to my son as a christmas gift. However, I boot the system up then select English, Then select the Country United States and the system hangs Its been doing this for a couple days. I then shut down the system turned it back on and does the same thing over and over. I go to my www.palm.com and log in and the WebOS doctor does not show up on my profile. Does anyone know how to install the software back on the TouchPad so I can get it back up and running?
This question was solved.
View Solution.

They are .jar files. These are executable java files. Some browsers have been known to change the extension to .zip by mistake. Try using a different browser to d/l the file.
Go to www.java.com and let the website check your installation for the latest version.
Be sure you have the latest install of java on your PC.
Did you get the large USB symbol before proceeding? You will need the novacom drivers.
If the process fails, rinse and repeat! Reboot everything (you have tried holding both power and center buttons depressed on the TP for >15 seconds, right?) and try again.
Good luck, and be patient - I've seen the doctor pause for 10 - 15 minutes before proceeding...
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

I brought in a galaxy note 3 in January. I signed up for a month to month contract. I was offered a free iphone5c with a 2yr contract. My daughter in law needed a new phone so I took the offer. Unfortunately she broke the phone and gave it back to me.

(removed)
I bought in a galaxy note 3 in January. I signed up for a month to month contract. I was offered a free iphone5c with a 2yr contract. My daughter in law needed a new phone so I took the offer. Unfortunately she broke the phone and gave it back to me. In the meantime I decided to upgrade my phone since I signed up for a 2yr contract I figured I might as well get a new phone. I got the lgg3 for free with a2yr contract and with that I was offered the LG tablet for free for 10$month with a 2 yr contract also. I am not happy with Verizon at all. The fees, service and even my lgg3 device. I wanted to know what would be the cheapest was to end this contract. I should have thought about the agreement before I signed I know. I just want out. Thank you for any help
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Early termination fees:
G3 $350
tablet $175
iphone 5c. $350
so $875 to get out. You keep all the devices.

My IPhone 5 broke, what phone will they replace it with?

My Phone 5 broke (screen, no fault of my own) anyway, I rung Apple and went through everything I had to and tried resetting it however it still kept going white, anyway, I'm going to visit the apple store Tuesday, where the man said they will replace my phone..
I have an Iphone 5 and I know they don't make them anymore only the 5S and 5C, so I'm just wondering if anyone knows what they will replace it with, wherever or not they will give me another iphone 5 or a 5S/ 5C (I hate the look of the 5C's)
thanks in advance :)

With another iPhone 5 exactly as yours .Apple will have service stocks to cover many years .
They have stopped iPhone 5 Retail only

WebOS Doctor broke my phone!!

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