WebReporting dll error on Crystal Reports

We have been using Crystal Reports 9 along with the Crystal Enterprise (Report Application Server)with ePortfolio Lite as the general user interface for the last 5 years. We have had no problems until a couple of days ago when the latest Microsoft critical update installed on the server where this program is located has corrupted the software, so that the Enterprise part no longer works. I have tried to repair it, but when opening the pre-written reports we get an error message as below:
webReporting.dll error '80004005'
Access denied. Please check directory setting for files you can access.
/rassamples/en/asp/rPortfolio/HTMLViewers/pageViewer.asp, line 24
Can anyone help?

Hi Thomas
First the info re.;
I have read elsewhere that in order to run a Crystal Report on WS 2012 that it needs to be created using Crystal Reports for Visual Studio.
is incorrect. CRVS will run all reports down to CR 9 without issues. And even reports created in older versions will, for the most part, work just fine.
The error is rather strange as it normally indicates that an incorrect runtime has been installed. However in your case as you are using CR 13.0.8.1216 and the 64bit_13_0_8.msi that does not look to be the case. I would like you to double check the CR references in the project. Say, crystaldecisions.crystalreports.engine. It should be version 13.0.2000.0.
If that is confirmed, then we may be at the permissions mentioned in the error. And I'd use Process Monitor for that. Filter ProcMon for the app exe and run the app. Look at the logs for "Access denied" messages. In the log, look for CrystalDecisions.CrystalReports.Engine, see what the exe is doing with it. Where is it trying to load it from? Etc., etc.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Vista/Adobe 9/sql image Error in Crystal Report:Failed to Export the Report

When I try to export my Crystal Report (v2008) from a Vista machine (using Crystal RDC export methods) as a PDF, I get the following error:
Error in Crystal Report: Failed to export the report.
This only happens when a particular subreport (that contains a sql image) prints (based on an input parameter). We have other subreports (within this same report) that print a sql image just fine. But, when this subreport prints, the above error appears.
I can run the same report on an XP machine without error.
Exportmodeller.dll and crtsv.dll are both installed and registered to the
C:\Program Files\Common Files\Business Objects\3.0\bin folder
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>
Don Williams wrote:
> RDC is no longer shipped in CR 2008. You are using the embedded designer used within the Visual Studio .NET IDE and is not licensed for distribution.
>
> Upgrade to the .NET components and post your question to the .NET forums.
>
> Also, those old dll's will not work in CR 2008. Last patches will give you the option to export to Excel in Legacy mode. We built it into our export dll.
Don,
Can you please clarify?
Our VB6 app that uses Crystal XI RDC runtime components. Our Crystal reports are edited in CR2008 SP1 developer edition (not through the VB.NET embedded report designer). We have deployed the CRXIRelease 2 runtime components (via the merge module) to our client machines in order to execute the RDC.
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We are only using the RDC (which we know is no longer supported) because of huge issues with the Crystal for .NET methods we are having with our customers (I have an active case for this issue). Therefore, we have to rollback our .NET product and revert to the RDC code.
Vista is failing to create a PDF for a report developed in the CR2008 SP1 developer edition when using the RDC.
When you say "Also, those old dll's will not work in CR 2008. Last patches will give you the option to export to Excel in Legacy mode. We built it into our export dll.", what do you mean by "will not work in CR2008"?
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Error deploying Crystal Report XI R2 to Enterprise - Failed to read parameter object.
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Temporary error "A Crystal Reports job failed because a free license ..."

Hi all,
We coded with VS 2003 a .NET 1.1 application which using the Crystal Report 9 Redistribution package .NET ready to display reports from measured data from our device. The data is stored in a SQL Server 2000 MSDE. Crystal Report has his own DB connection to the SQL server to read the data to display the report.
Our application runs well on approx. 100 distributed installations. But on six customers installation we get this error. Actual on two customers PCs using the same DB we get the error "A Crystal Reports job failed because a free license could not be obtained in the time allocated.". This error pop up every time, when the report is shown. Although the report get shown completely.
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Cheers
Ronny

Hi Ludek 
 
Thanks for your answer. I checked all the things you asked me to do on both system. 
 
Here are the results from my investigations: 
 
1) The keycode.dll was not on the not working PC. 
I copied it to the root of C: as on the working PC. I registered it with regsvr32.exe and tested the issue. 
=> The problem still exist. 
 
 
 
2) I compared the keycode on both system: 
HKLM\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\Keycodes\CR Ent 
 
non working PC: 
1 AAP50-GS00000-U7000RN 131203342 3979604006 
The code is different in comparison to the working PC, because I carried out the 'CrystalReportNET_keycodefix.zip'. Before this I made an export of the above registry key. Afterwards I wasn't able to merge this export (backup) again with the registry. I assume due to the included carriage returns in the keycode. 
 
working PC 
1 XXXXX 
 
 
 
3) I used the Process Monitor and got following error during the error sequence: 
 
I list only some key entries from the hundreds of error entries. Please inform me, how I can provide you the full logger files. 
 
non working PC: 
WriteFile C:\...\Administrator.QCNIR002\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKLM\Software\Policies\Microsoft\Windows NT\DnsClient NAME NOT FOUND 
 
But I observed beside the results: No more entries, Name not found, Fast IO Disallowed, Buffer overflow (RegQueryKey) and Range not locked (UnlockFileSingle of printer driver) no other errors. 
 
 
working PC 
Operation: Path: Result: 
WriteFile C:\...\Administrator\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
 
 
 
4) Service Packs 
We could only compare the file size of the Merge Module we used with the one you provided me in the above link. 
 
<table border=0 cellpadding=0 cellspacing=0>
<tr>
<td>file name</td>
<td>file size of used Merge Module</td>
<td>file size of SP1 Merge Module</td>
</tr>
<tr>
<td width=150>crnetruntime.msm</td>
<td width=100>4'764'672 Byte</td>
<td width=100>4'770'304 Byte</td>
</tr>
<tr>
<td>license.msm</td>
<td>578'048 Byte</td>
<td>578'048 Byte</td>
</tr>
<tr>
<td>reportengine.msm</td>
<td>10'701'824 Byte</td>
<td>10'905'088 Byte</td>
</tr>
</table>
 
But I tried to install SP7 on my PC and on customers PC, but I got following error after I accepted the license agreement in the setup.exe: titlebar of window 'Information', Msg: 'Failed to create Backup folder -110' and just a button 'OK'. I got into an infinit loop and I could only end the process: 'IKernel.exe'. 
Remark: I get the same error with SP5 and SP6. 
 
 
 
5) Modules - comparison of DLL's 
 
I cross checked all the DLL in Modules, which begin with CR and some other, because there were over 100 DLL's. 
 
<table x:str border=0 cellpadding=0 cellspacing=0 width=834 style='border-collapse:
collapse;table-layout:fixed;width:626pt'>
<col width=385 style='mso-width-source:userset;mso-width-alt:14080;width:289pt'>
<col width=179 style='mso-width-source:userset;mso-width-alt:6546;width:134pt'>
<col width=110 style='mso-width-source:userset;mso-width-alt:4022;width:83pt'>
<col width=80 span=2 style='width:60pt'>
<tr height=17 style='height:12.75pt'>
<td height=17 width=385 style='height:12.75pt;width:289pt'>CRHEAPALLOC.DLL</td>
<td width=179 style='width:134pt'>9.2.0.2</td>
<td width=110 style='width:83pt'>9.2.0.2</td>
<td width=80 style='width:60pt'></td>
<td width=80 style='width:60pt'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRPE32.DLL</td>
<td>9.2.3.1183</td>
<td>9.2.3.1183</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRQE.DLL</td>
<td>9.2.1.625</td>
<td>9.2.1.625</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRTOWORDS_EN.DLL</td>
<td>9.2.0.14</td>
<td>9.2.0.14</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.CRYSTALREPORTS.ENGINE.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTAPPSERVER.CLIENTDOC.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTSOURCE.DLL</td>
<td>9.3.9500.7</td>
<td>9.3.9500.7</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.SHARED.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.WINDOWS.FORMS.DLL</td>
<td>9.3.9500.12</td>
<td>9.3.9500.12</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALKEYCODELIB.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>keycode.dll</td>
<td>9.0.0.281</td>
<td>9.0.0.281</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCE.DLL</td>
<td>2.81.1135.0</td>
<td>2.81.1135.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCER.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADO15.DLL</td>
<td>2.81.1128.0</td>
<td>2.81.1128.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADRH15.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSCORLIB.DLL</td>
<td class=xl26>01/15/09 22:31:34</td>
<td class=xl26>7/7/08 13:39</td>
<td class=xl24></td>
<td class=xl25></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>sqlresld.dll</td>
<td>2000.80.382.0</td>
<td>2000.080.0382.00</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>crdb_ado.dll</td>
<td>9.2.1.542</td>
<td>9.2.1.542</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
</table>
 
Please specify the more detailed, if you mean the Crystal framework files or the .NET files. Could you give me please the location of the framework dlls and database client dlls like a folder name, so that I can check also all of them. 
 
I can provide you also the Module logger files, if you require them. 
 
 
I would appreciate your further help very much. 
 
Cheers 
 
Ronny
Edited by: Ronny S. on Jul 6, 2009 4:57 PM
Edited by: Ronny S. on Jul 6, 2009 5:02 PM
Edited by: Ronny S. on Jul 6, 2009 5:17 PM
Edited by: Ronny S. on Jul 8, 2009 11:44 AM
Edited by: David Hilton on Jul 15, 2009 11:04 AM
Removed private keycode.

How to get actual error from Crystal Report

We are using Crystal report in web service.
We faced some problem due to crystal report unexpected error.
Refer the below error message.
Xception E NSF NSFZ1100 20100608 145511565 GPRAB0 : GPRZ10 GUEC0001 [1] AbstractService Showing a modal dialog box or form when the application is not running in UserInteractive mode is not a valid operation. Specify the ServiceNotification or DefaultDesktopOnly style to display a notification from a service application.
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at CrystalDecisions.Windows.Forms.CrystalReportViewer.HandleExceptionEvent(Object eventSource, Exception e, Boolean suppressMessage)
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at CrystalDecisions.Windows.Forms.ReportDocumentBase.GetLastPageNumber()
at CrystalDecisions.Windows.Forms.ReportDocumentBase.GetLastPage()
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at Biz.Nissan.Cats.CORE.REPORT.LibCrystalReport.TotalPageCount(ReportDocument Rpt)
at Biz.Nissan.Cats.CORE.REPORT.LibCrystalReport.Print(BaseReport RptDefinition)
at Biz.Nissan.Cats.CORE.REPORT.MCTLIST260Print.Print(IFData ifData)
at Biz.Nissan.W3.CATS.BC.Service.DistributeService.ExecuteMpp()
How we get the actual error from crystal report?
Thanks in Advance

Same as
crystal report unexpected error in Web service (IIS)
Closing this thread.
Ludek

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Hi,
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- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Error in Crystal Report: Error in File ??:Missing or out-of-date export DLL

Runtime user getting the following error when trying to create a PDF file from a Crystal Report.
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Dear Support Team
 
 
I am making the setup for our application using InstallShield 2010.
 
 
I recently updated the crystal reports 2008 runtime to version = 12.2.3.467.
 
 
Based on this article
 
 
 
 
Topic of the week (October 15, 2009)
 
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u2022 Microsoft_VC80_MFCLOC_x86.msm; version 8.0.50727.762
 
 
u2022 Microsoft_VC80_MFC_x86.msm; version 8.0.50727.762
 
 
u2022 Microsoft_VC80_OpenMP_x86.msm; version 8.0.50727.762
 
 
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Building a deployment project with Crystal Reports 2008 (12.1.0.892) SP1
 
Posted on Mar. 09, 2009 08:22 AM in Business Objects
 
The same sort of errors is coming but I am doing everything right as per that article.
 
 
To Inform you further before updating crystal reports 2008 runtime to version = 12.2.3.467.
 
 
Everything was working fine, only problem was that Date Time column was not displaying at runtime on the deployment
 
 
machine.
 
 
With Regards
 
Arshad
Edited by: arshhb on Dec 29, 2009 7:11 AM

Dear Mr. Williams
I dont think this is the issue related to MS Installer. Still based on your suggestion I downloaded the latest MS Installer from Microsoft Website and Installed on my setup machine and made the new setup with zero errors and warning.
The deployment machine is having full rights and so there is no security issues related to installation even though to clear the confusion I installed the setup on three other xp machines the result was same even after installing the latest MS installer on those machines as well.
I wanrt to remind it again since I was facing the DATE TIME column Issue problem in reports on deployment machines so I updated the Crystal Reports TO CRFP 2.3 EXE AND MSM as mentioned in your forums regarding this known bug that if datetime column is getting from dataset then that column was not getting displayed.
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Apart from that I downloaded Crystal Reports 2008 Fix Pack 2.3 - Redist Install (cr2008_fp23_redist.zip) from the download page but i can't open it I am gettinig the error message doesnt appear to be a valid archive.
Please help me and provide me some solution regardeing the issue I am stuck with.
With Regards
Arshad

Error in crystal report XI release 2 in Vista OS

Post Author: cormalado
CA Forum: General
Hi All,
I am a Newbie.......
I have written an application where it displays the report.
I have two test machines, "Machine 1" in which crystal reports XI release 2 is installed and "Machine 2" where it is not installed.
Now when I run the application in the machine where CR11 is installed,it runs perfectly fine.(It has XP Operating System)
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Any sugesstion would greatly be accepted.   Kindly help me.

Post Author: synapsevampire
CA Forum: General
Try psoting technical information.
You wrote an application, but you won't bother to say what language/environment??? Your first application, or first time you've asked for technical support?
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The Developer edition is required for what you are asking, and you can check the help file within for the file dependencies.
Might be a compatability issue, I think SR2 is required.
-k

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RMECHL

Error exporting Crystal Report with VB Script

I am working with Crystal Reports and attempting to export a .RPT file to a .PDF file using a VBScript called from InSQL. I can get the script to work properly if I require a user entry for file destination and name (.export true) but get the error message "Missing or out-of-date export dll" when I attempt to export the .RPT silently (.export false). The report also exports correctly when I manually initiate the export from within Crystal Report. Do you have any examples or solutions for this procedure? Thank you in advance.
Here is my code for the VBScript export:
dim rptfile, exportfile
dim strDate
dim objCRRpt
dim objCRApp
strDate = "_" & right("0" & month(now()),2) & "_" & right("0" & day(now()),2) & "_" & year(now())
rptfile = UCase("C:\CompCriticalAlarmReport_Test\Report1.rpt")
exportfile = "C:\CompCriticalAlarmReport_Test\criticalalarmreport" & strDate & ".PDF"
Set objCRApp = CreateObject("CrystalRuntime.Application")
set objCRRpt = objCRApp.openreport(rptfile)
With objCRRpt
 With .exportoptions
 .formattype = CrEFTCrystalReport
 .diskfilename = exportfile
 .destinationtype = CrEDTDiskFile
 .usereportdateformat = true
 .usereportnumberformat = true
 End With
.export (false)
End With
Set objCRApp = Nothing
set objCRRpt = Nothing

Ludek, I downloaded the VBA Sample application using the Microsoft Access Database and it is coming up with the same error as my VBScript for the PDF export. The error message for this application is "Run-time error '-2147190908 (80047784)': Failed to export the report."
Private Sub Image47_Click() 'Exporting to PDF
'Defines report's format type
Me.crxReport.ExportOptions.FormatType = crEFTPortableDocFormat
'Defines report's destination type
Me.crxReport.ExportOptions.DestinationType = crEDTDiskFile
'Defines report's file name
Me.crxReport.ExportOptions.DiskFileName = "C:\MyPDFfile.pdf"
'exports without calling the exporting dialog window
Me.crxReport.Export False <----ERROR OCCURS ON THIS LINE
When I Run the application with Me.crxReport.Export True, the application executes without error and a popup appears prompting me to select the destination and format type. I need this to run automatically though without a user prompt.
I have seen numerous topics regarding the exportmodeller.dll, crtslv.dll, and atl.dll files improperly registering or the incorrect versions causing export problems. Could this be causing problems with my export functions? Again, the reports export fine when I manually export them, I am just having a problem when I try to export automatically in any format (excel, text, pdf, rpt, etc...)
atrain10

HTML View Error in Crystal Report 2008 Designer

Hi,
I am getting an Error when i am trying to see the HTML Preview on the Crystal Report Designer. but, It is working Properly From CMC.
I was getting the following Error.
"Failed to access the HTML Server Page
Contact your system administrator and make sure the BOE servers are running properly/
Also make sure that the default viewer URL is set Properly in the CMC of BOE
You can set the Default Viewer URL by following Steps
1) Log into the CMC
2) Clicl the APpplication Link.
3) On the applications page Select CMC, CLcik the Manage menu, A=and Select Processing Settings.
4) In the set default viewerURL, the URL Should be similarto the fllowing:
http://[hostname]:[portnumber]/OpenDocument/Opendoc/OpenDocument.jsp?sIDType=CUID&IDocID=O%SI_CUID%"
Kindly let me know how to resolve this issue. It was working properly. Thanks for your support in advance.
Regards
Shiva,

It is still an issue for me. I have a new install and am using WebElements to improve my reports. I am new to 2008 Server (OEM version) so it's probably something very basic. When I do a submit it shows a path of:
BOE/OpenDocument/Opendoc/OpenDocument.jsp?sIDType=CUID&IDocID=O%SI_CUID%
I don't even have a BOE folder. My setting as instructed on the page is correct. I have tried making changes but then the HTML preview doesn't even load the 1st page. That leads me to believe that the link is correct regardless of what debug says. Unlike other posts I have seen, my pages do not work in InfoView. After hitting submit I get:
http//servicedeskcrs:8080/OpenDocument/opendoc/openDocument.jsp?sType=rpt@sDocName=Resolution%20Report.rpt&lsSSelect1=1
Notice that there is no : after http. I have a feeling it is in a setting somewhere but I can't find it.

WebReporting dll error on Crystal Reports

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