Webscan problem with HP Officejet Pro 8600 printer and OS Mavericks

I have an iMac with OS 10.9 Mavericks installed and an HP Officejet Pro 8600 Plus N911g printer. I recently downloaded the "HP-Inkjet-SW-OSX-Mavericks_v12.34.37" software update from the HP website but, since installing it, the image preview feature on Webscan now only shows a black screen and I cannot download the scanned image. I have uninstalled the update and reinstalled the old software - "Officejet-Pro-8600_v12.23.0" but the problem persists.
I am not sure if this is an HP problem or a Mavericks bug. Any advice/help would be greatly appreciated

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
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Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

Hello everybody,
the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
ink waste (each printheads cleaning process consumes some ink);
too much time (2-3 minutes) to get the printer ready after power on.
I upgraded my printer with the last firmware available on the HP site (firmware ver. DLM1FN1006BR) but the bug is still present.
At this point I ask:
there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
Please don't tell me to leave the printer turned on all the time or that the printheads cleaning at every power on is a normal behavior! Where is then power and ink saving claimed for this printer model?
I hope to receive a solution for this problem. Thanks in advance to everybody will help me!
This question was solved.
View Solution.

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Problems with hp officejet pro 8610 printing labels

I have a new HP offficejet Pro 8610 less than 6 months old. I was printing address lables (Avery 8160) and everything seemed fine after the first group then when I started the second set they were out of alignment I readjusted the paper and tried again to print and I get a message that there is a problem with printer or the the paper is not the wrong size for the job and its the same paper so thats not it I tried shutting everything down and starting over and it allowed me to print one and it was perfect but when I tried to print another it went back to same message wrong paper size I am still using same size paper I am using Avery 8160 labels and that is the size on the avery website I am printing from. Any help is much appreciated thank you.

Hello ,
Welcome to the HP Support Forums!
I would have to agree that the issue is within Microsoft Windows 7 regarding the printing issue with the Officejet L7780. Since the printer will print fine when using Ubuntu, it would appear there is an issue with the drivers and or software on Windows 7.
Have you tried using the Print and Scan Dr? This will look into the drivers, software, etc on the computer and attempt to resolve on its own. Let me know what the results are when you run it.
You could try the steps in this HP guide: Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. The L7780 does not display in the document but it will work with the Deskjet 9800 driver.
I hope this helps,
JERENDS
I work on behalf of HP
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Problem with HP Officejet Pro 8500 printer: Ink is vanished without any prints due to cleanups.

Hello everybody,
The printer HP Officejet Pro all-in-one 8500A A910 cleans printheads every time I turn it on. printer was updated with the lastet driver but my yellow,cyan,magenta inks gets vansihed without taking any colour prints.I take only BLACK prints(less than 500) and do scans.
This is worse printer i have ever used. It is using inks while clean up at startup or in between.Frustating thing is that It is using ink even during SCANS. Now, i really doubt the intellegence of designers of hp to such a big BUG.
Please update the driver so that during startup it will ask for SCAN or Print OR Clean the printheads when first print is given and addition to optimise the cleanups.
Hoping to get some solution form HP.

Hi arr_8500,
I understand you have an Officejet 8500 A910 that is running the clean printhead function each time you turn it on. I will do my best to assist you with this.
The reason the printer keeps running the clean printhead function is self maintenance. The printer is detecting an issue, so it will continue to run the clean printhead function until it's not detecting an issue. I would suggest you follow through this Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems to help clean out any ink build up and things like that. I'd also recommend that you manually clean your printheads to remove any build up there as well.
Finally, it's best to have your printer plugged directly to a wall outlet. If it's not already in one, please move it.
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

Copy problem with HP Officejet Pro 8600-always copys on both sides of paper

When I want to make a copy of a document, i.e., insert the document on the glass surface under the printer cover, I touch the copy function on the printer and the printer always makes a copy of the document on both sides of the paper. I do not know how to change the printer setting(s) in order to have a one sided copy feature.

Hi,
From the printer front panel click on Copy.
Click the Two Sided button and select "1 sided original - 1 sided copy".
Next click the Settings button, select Set as New Defaults and confirm, now 1 sided copy will default for any copy job.
Shlomi
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Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

I own two of these printers and they both have been cleaning printheads every time it's turned on. My old HP officejet never had these problems.
The real problem is HP s credibility . They promoted that these printers used half the ink as any other printer. Even consumerreports showed 1/2 the cost per page.
As we all know that is pure BS notwithstanding the cleaning printheads issues.
Maybe I will let Costco know that I and all owners are unhappy and see if they will refund. They still sell them .
I will repost if I have any success.

If the printer is a year or couple yrs old, maybe the printheads need to be replaced? I once thought they would last forever, and that's really not the case with them, nor anything else really. Hope costco has some good news for you

Printing duplex with HP Officejet Pro 8600 causes windows 7 OS to shut down/restart

Why when printing duplex with my HP Officejet Pro 8600 printer it causes windows 7( 64-bit) to shut down/restart. Windows message is "Windows has recovered from an unexpected shutdown. I've ran HP Hardward Diag. Utility and Print and Scan Doctor which indicated everything is working properly with the printer. Ocassionaly I can print duplex without windows shutting down and restarting, but most of the time it creates issue with Windows causing it to stop and restart. Single sided printing seems to be fine. I've already oncehad windows to "Startup Repair" in which ccase I selected restore to a previous working point. Everything worked for awhile then a duplex printing session starting causing windows to shut down again. THanks for your assistance.

Yes, the updated USB 3.0 driver corrects the issue and should be installed.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Scan issues with HP Officejet Pro 8600 that worked fine!Now, I have a problem----is it Dropbox?

Never had a problem, but now when I scan, and it goes straight to My Documents, when I go to open it, it's been replaced by an old picture. Every one of my darn documents has that old picture and I can 't find any of my documents. Please help. I do not have it hardwired in. I have reset the printer and my laptop, but this started a few months ago and I think it has to do with Drop box. I don't know what else to do.

Hi @joann2164
Welcome to the HP Support Forums. From your post, I understand that you are trying to scan to DropBox using one of the apps found on the front panel of your Officejet Pro 8600 printer.
For this issue, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

HP Officejet Pro 8600 Printer - help for office environment/wireless network

I'm an HP person (i.e., laptob, printer, etc.). Our office had a Brothers (sorry) MFC 9840 and with it we had a desktop app that would allow us to scan, copy and fax from our personal computers. Needless to say that printer died and I bought the office an HP Officejet Pro 8600 printer. Because the aforementioned capabilities existed, the staff would like them for our new HP printer. I didn't see these capabillities on the support disk. Did I miss it? Can you help. Thanks (because I can not believe the HP would put out such great products without this capability).

Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using?
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Change sided printer back to default single sided printing on hp Officejet Pro 8600 printer

How to change 2-sided printer back to default single sided printing on hp Officejet Pro 8600 printer.

Hi @rdwill13
You can change the default back to single sided in the preferences. I can help you with this. What operating system and version do you have? Mac or Windows?
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

After installing latest OS update I can no longer print from my iPad to my HP Officejet Pro 8600 printer. Any suggestions?

After installing latest OS 5.1 update I can no longer print to my HP Officejet Pro 8600 printer?   Suggestions?

Installing the new os may have tricked one of the three devices involved. If it used to work, it will again.
Reboot the printer.   Reboot the router. On the pad, general, reset, reset network connections.
Make sure all the devices are on the same wifi network.   Talk nice to it.

HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca

1. HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca
2. Operating System
Windows 7 64-bit
3. Error messsage: Blue Screen and Crash. Can't PRINT Wirelessly or Wired + Blue Screen Of Death when printing a document with Microsoft Office. It then restarted the entire computer.
It might have said something about BIOS
4. Any changes made to your system before the issue occurred
No, all I did was install the software that came on the Officejet disc
I don't know what to do. I tried to create an adhoc network, and that didn't work. I tried to connect it via usb cable and the whole computer crashed. I tried to set up a router and then it would not connect to the internet.
Why is this design so flawed? Every wireless printer I have had does this and will not work easily or permanently. You should just be able to connect instantly to your computer and voila, you can print. But nothing seems to work. Mind you, the constant variable here is me, and I have little patience for spending days trying to get this to work. But I am a student, and this is holding back valuable study time.
What do I do???
Any advice appreciated...can someone tell me step by step how to do this? I followed the instructions in the books, but ended up well...you know, so that's why I'm here.

I had the same issue, officejet pro 8600 plus causing blue screen of death on my new computer. After several frustrating months trying everything, I fould that my new computer has 3.1 USB ports, this printer doesnt like them, they need a 2.1 USB port.
For whatever reason USB ports are not backwards compatible, so I plugged the USB cable into the 2.1 port and no more crashes.
3.1 ports are blue, 2.1 ports are black ( the plastic inside)
Hope this helps

Have a problem with my MacBook Pro.5,3 and monitor. Intermittently, the desk top screen becomes broken up into vertical sections, which appear in the wrong order, creating a haphazard picture. The Apple icon, usually at top left corner, appears in to

have a problem with my MacBook Pro.5,3 and monitor. Intermittently, the desk top screen becomes broken up into vertical sections, which appear in the wrong order, creating a haphazard picture.
The Apple icon, usually at top left corner, appears in top right corner in a strip including all that left hand. When the computer is restarted, the screen goes back to normal. But I have to move the mouse to the far left of the screen and then up until it reappears on the far right hand side of the screen so that I can hit shut down button.
It seems to happen randomly though always on desk top and sometimes when I move mouse and computer switches on from rest mode. My large flat screen is relatively new.
The video card on this computer, which is approximately two years old, is Nvidia FeForce 9400M.
Any help would be welcome as my usual source of assistance is not available and I am not well versed in workings of the Mac although I have used one for many years.

That sounds like a Hardware problem.
You may be able to confirm that with Apple Hardware Test, or make an appointmenst for a free Genius Bar evaluation.

OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hello: I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software. I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.
I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it. Any help is appreciated.
Thanks,
John

Hi,
It's an option during the installtion process. Please try the following Utility:
http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
Regards.
BH
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HP Officejet Pro 8600 - Printer is on Network but not Discoverable with Typical Discovery Method

Hi all.
I need help! I have fought with this printer (HP Officejet Pro 8600) for about an hour. The error message I get says that the printer is on my network but is not discoverable using the typical network discovery method. I can set it up using the IP address (and will), but we frequently reset the router, and I don't want to deal with the printer everytime I do this. I figured it was something with the Windows firewall. I temporarily disabled it and tried again - nothing different. I am also running AVG free edition, but it does not have a firewall. Any help is appreciated! Forgot to add... I'm running Windows 7.

Hi Kelly,
The printer should be able to reconnect to the router by itself after the router is reset. Why do you have to reset the router? It might be part of the issue with the printer.
There are multiple ways for the software to discover the printer. There could be a setting in the router or even software services in the computer that are causing the normal methods to not work.
After you reset the router, does the printer not reconnect? The blue wireless light would continually blink if the printer cannot reconnect to the router after the reset.
I was an HP employee.
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Webscan problem with HP Officejet Pro 8600 printer and OS Mavericks

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