Webservice call on UCCX Script

Hi,
Anybody has idea how to call web service on UCCX script editor.
I read i have to built custom java code and import it into UCCX. Can anybody support how to use it.

Hi,
that's one way but there are several other options as well:
- using embedded Java code in your script (no custom file),
- creating the necessary Java classes with wsimport and referencing them in the script.
Please note you need at least IP IVR or UCCX Premium to make this work.
You should probably read the configuration guide about administering custom classes.
G.

Similar Messages

UCCX script and abandoned calls

Hi Guys
I got question about that UCCX script and abandoned calls , so currently we had 4 different script for support the call follow .
So the Main script is just AA let the people select menu 1 , 2 ,3 then go to different queue , after select 1 (for example) then call-direct to second script trigger number and coming into the queue .
Unfortunately , the system counter the action to be an Abandoned call , I already open the case about this issue and the TAC did not found any configure issue on UCCX , from the log we can seem all the REDIRECT,lrd=5000 is abandoned call .
23811205: Apr 28 13:01:44.257 GMT+800 %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=37148,implId=151183/1,state=STATE_RECEIVED_IDX,inbound=true,App name=APP0,task=null,session=null,seq num=-1,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=null
23811420: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(5030) JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23811424: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23818414: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(239) JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
23818421: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
Please give some advice about that and I am look forward to heard from you guys soon .
Thanks

Hi Jon
I was tested "Set Call Contact Info step to mark the call as handled" last night , but not working .
so in the get call contact info properties , I was used last Redirect number to nest trigger number .
but not working .
so have got any idea about that ?
thanks

UCCX script call a HTTP request

Dear Member,
I m a new engineer to deploy a UCCX, I would like to know the the step how to use script to call or send a http request to external server?
For example, softphone user when trigger a call and the script will send a http request to notice a thrid party server.
I try to search on cisco and document, I only find some hint on "Create URL Doc " and "HTTP forward"
Any member can explain to me about the step and how to configure?
Regards

One question you will need to know the answer to is: Does your third party web server accept HTTP GET or HTTP POST?
Have a look at this long conversation I had with another member, and see if this sheds some light on things.
https://supportforums.cisco.com/message/3044245
You could certainly use the Create URL Document step to have it help you generate the correct syntax, but you would not be using the HTTP Forward step.

UCCX Script Replacement with Queued Calls

UCCX script question:
If there are calls queued, and the script is replaced with an edited script, will the original script maintain the queued calls, or what happens with them?

Existing calls are still following the script they arrived to, all new calls will follow the updated script.

UCCX Script CUCM XML Directory lookup for Calling name

Hi there!
I'm trying to fetch "calling name" by the below uccx script params but get "no protocol" java exception according to the attached screenshoot.
It seems to happen when i reach the line: xml = Create XML Document(URL[dir_url + calling_number])
My version of the UCCX is 8.02 and CUCM 7.1.5
These are the params:
Variables:
This is part of the code:
Script:
calling_number = Get Call Contact Info(--Triggering Contact--, Calling Number)
if (calling_number != null && calling_number.trim() != "")
     True        xml = Create XML Document(URL[dir_url + calling_number])
          calling_name = Get XML Document Data (xml, "//Name")
          if (calling_name != null && calling_name.trim() != "")
               True
                    Set Enterprise Call Info (--Triggering Contact--)
               False
                    /* Name Not Found */
     False
          /* ANI Not Found */
String dir_url = "http://ip_address_cucm:8080/ccmcip/xmldirectorylist.jsp?n="
String calling_number = ""
String calling_name = ""
Document xml = null
rgds, Mikael

Hi-
Did you configure the 'Call Variable Layout' or did you only configure the steps in the script?
Take a look at the 'Manage Call Variables Layout' section in the CCX Administration guide.
Cisco Unified CCX Administration Guide, Release 10.0(1)
Cisco Unified CCX Administration Guide, Release 10.5
Cisco Unified CCX Administration Guide, Release 10.6
I have not worked much with Finesse, so I cannot provide an example.
Thanks,
DJ

Oracle 10gR2 WebService Call-In & Call-Out via PL/SQL (Step-by-Step Guide)

Hi Everyone,
This guide is for those of you who tried to Call-In and Call-Out WebService via Oracle 10gR2 using PL/SQL but failed a couple of times, re-installed a couple of times and retry, got it to work but don't know what made it work scenarios.
Hope this helps ;-)
Thanks,
Henry Wu
Instructions on how to use Oracle10gR2 Webservice Call-Out feature (Oracle JAX-RPC DII - Dynamic Invocation (DII) APIs)
PREREQUISITE
=================================================================
1. Download Oracle Database 10g Release 2 (10.2.0.1.0) (ZIP, ~655MB)
http://www.oracle.com/technology/software/products/database/oracle10g/htdocs/10201winsoft.html
http://download.oracle.com/otn/nt/oracle10g/10201/10201_database_win32.zip
1.1 Choose Enterprise Edition
2. Download 10.1.3.1 Callout Utility for 10g (R1 +R2) RDBMS (ZIP, ~13MB)
http://download.oracle.com/technology/sample_code/tech/java/jsp/dbws-callout-utility-10131.zip
2.1 Extract to C:\oracle\product\10.2.0\db_1\dbws_callout_utility_10131
3. Download OC4J Standalone - Oracle Containers for J2EE (OC4J) 10g Release 3 (10.1.3.3) (ZIP, ~93MB; Pure Java—runs on all certified platforms)
http://www.oracle.com/technology/software/products/ias/index.html (Download Site)
http://download.oracle.com/otn/java/oc4j/101330/oc4j_extended_101330.zip
3.1 Extract to C:\oracle\product\10.2.0\db_1\oc4j_extended_101330
STEP-BY-STEP PROCEDURES
=================================================================
1. Prepare the database
1.1 Connect to SYS account (or any account that can connect as SYSDBA)
1.2 alter system set shared_pool_size=96M scope=both
1.3 alter system set java_pool_size=80M scope=both
1.4 ALTER USER SCOTT ACCOUNT UNLOCK;
1.5 ALTER USER SCOTT IDENTIFIED BY "tiger";
1.6 ALTER USER SCOTT QUOTA UNLIMITED ON USERS;
1.7 GRANT PUBLIC TO SCOTT;
1.8 GRANT Create Public Synonym TO SCOTT;
2. Load Oracle SOAP client to SCOTT (for Oracle 10g Release 2 Database)
2.1 Commands
2.1.1 Open command prompt (cmd.exe)
2.1.2 loadjava -u scott/tiger -r -v -f -genmissing -s -grant public C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\webservices\lib\soap.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\lib\dms.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\jlib\javax-ssl-1_1.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\servlet.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\mail.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\activation.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\http_client.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\ejb.jar
2.1.3 It will take around 3 minutes and you will see "something" like the following when it completes (count may not be exact) :
Classes Loaded: 909
Resources Loaded: 75
Sources Loaded: 0
Published Interfaces: 0
Classes generated: 0
Classes skipped: 0
Synonyms Created: 984
Errors: 0
2.1.3 Close this command prompt
3. Load Oracle JAX-RPC client to SYS (for Oracle 10g Release 2 Database)
3.1 Commands
3.1.1 Open command prompt (cmd.exe)
3.1.2 loadjava -u sys/oracle -r -v -f -genmissing -s -grant public C:\oracle\product\10.2.0\db_1\dbws_callout_utility_10131\sqlj\lib\dbwsclientws.jar C:\oracle\product\10.2.0\db_1\dbws_callout_utility_10131\sqlj\lib\dbwsclientdb102.jar
3.1.2.1 It will take around 15 minutes and you will see "something" like following when it completes (count may not be exact) :
Classes Loaded: 4027
Resources Loaded: 81
Sources Loaded: 0
Published Interfaces: 0
Classes generated: 61
Classes skipped: 0
Synonyms Created: 4108
Errors: 0
3.1.3 Close this command prompt
4. Execute UTL_DBWS packages to SYS (for Oracle 10g Release 2 Database)
4.1 Commands
4.1.1 Connect to SYS account only
4.1.2 Execute the following (in TOAD you should execute them as Script, press the "thunder" button)
4.2.1 @"C:\oracle\product\10.2.0\db_1\dbws_callout_utility_10131\sqlj\lib\utl_dbws_decl.sql"
4.2.2 @"C:\oracle\product\10.2.0\db_1\dbws_callout_utility_10131\sqlj\lib\utl_dbws_body.sql"
4.2.3 CREATE PUBLIC SYNONYM utl_dbws FOR sys.utl_dbws;
5. Call-out a free Web Service using SCOTT
5.1 Commands
5.1.1 Connect to user SCOTT with password of TIGER
5.1.2 Copy and Paste the following "Anonymous Block" (sample #1) and execute it :
5.1.2.1 It sould return "PL/SQL DII client return ===> Redwood City"
declare
service_ utl_dbws.SERVICE;
call_ utl_dbws.CALL;
service_qname utl_dbws.QNAME;
port_qname utl_dbws.QNAME;
operation_qname utl_dbws.QNAME;
string_type_qname utl_dbws.QNAME;
retx ANYDATA;
retx_string VARCHAR2(1000);
retx_double number;
retx_len number;
params utl_dbws.ANYDATA_LIST;
l_input_params utl_dbws.anydata_list;
l_result ANYDATA;
l_namespace VARCHAR2(1000);
begin
-- open internet explorer and navigate to http://webservices.imacination.com/distance/Distance.jws?wsdl
-- search for 'targetNamespace' in the wsdl
l_namespace := 'http://webservices.imacination.com/distance/Distance.jws';
-- search for 'service name' in the wsdl
service_qname := utl_dbws.to_qname(l_namespace, 'DistanceService');
-- this is just the actual wsdl url
service_ := utl_dbws.create_service(HTTPURITYPE('http://webservices.imacination.com/distance/Distance.jws?wsdl'), service_qname);
-- search for 'portType name' in the wsdl
port_qname := utl_dbws.to_qname(l_namespace, 'Distance');
-- search for 'operation name' in the wsdl
-- there will be a lot, we will choose 'getCity'
operation_qname := utl_dbws.to_qname(l_namespace, 'getCity');
-- bind things together
call_ := utl_dbws.create_call(service_, port_qname, operation_qname);
-- default is 'FALSE', so we make it 'TRUE'
utl_dbws.set_property(call_, 'SOAPACTION_USE', 'TRUE');
-- search for 'operation soapAction' under <wsdl:operation name="getCity">
-- it is blank, so we make it ''
utl_dbws.set_property(call_, 'SOAPACTION_URI', '');
-- search for 'encodingstyle' under <wsdl:operation name="getCity">
utl_dbws.set_property(call_, 'ENCODINGSTYLE_URI', 'http://schemas.xmlsoap.org/soap/encoding/');
-- search for 'binding style'
utl_dbws.set_property(call_, 'OPERATION_STYLE', 'rpc');
-- search for 'xmlns:xs' to know the value of the first parameter
-- under <wsdl:message name="getCityResponse"> you will see the line <wsdl:part name="getCityReturn" type="xsd:string" />
-- thus the return type is 'string", removing 'xsd:'
string_type_qname := utl_dbws.to_qname('http://www.w3.org/2001/XMLSchema', 'string');
-- in the line <wsdl:operation name="getCity" parameterOrder="zip">
-- the parameterOrder is 'zip', thus we put in 'zip'
-- the 'ParameterMode.IN' is used to specify that we will be passing an "In Parameter" to the web service
-- the 'ParameterMode.IN' is a constant variable in the sys.utl_dbws package
utl_dbws.add_parameter(call_, 'zip', string_type_qname, 'ParameterMode.IN');
utl_dbws.set_return_type(call_, string_type_qname);
-- supply the In Parameter for the web service
params(0) := ANYDATA.convertvarchar('94065');
-- invoke the web service
retx := utl_dbws.invoke(call_, params);
-- access the returned value and output it to the screen
retx_string := retx.accessvarchar2;
dbms_output.put_line('PL/SQL DII client return ===> ' || retx_string);
-- release the web service call
utl_dbws.release_service(service_);
end;
5.1.3 Copy and Paste the following "Anonymous Block" (sample #2) and execute it :
5.1.3.1 It should return "PL/SQL DII client return ===> twelve thousand three hundred and forty five"
declare
service_ utl_dbws.SERVICE;
call_ utl_dbws.CALL;
service_qname utl_dbws.QNAME;
port_qname utl_dbws.QNAME;
operation_qname utl_dbws.QNAME;
string_type_qname utl_dbws.QNAME;
retx ANYDATA;
retx_string VARCHAR2(1000);
retx_double number;
retx_len number;
params utl_dbws.ANYDATA_LIST;
l_input_params utl_dbws.anydata_list;
l_result ANYDATA;
l_namespace VARCHAR2(1000);
begin
-- open internet explorer and navigate to http://www.dataaccess.com/webservicesserver/numberconversion.wso?WSDL
-- search for 'targetNamespace' in the wsdl
l_namespace := 'http://www.dataaccess.com/webservicesserver/';
-- search for 'service name' in the wsdl
service_qname := utl_dbws.to_qname(l_namespace, 'NumberConversion');
-- this is just the actual wsdl url
service_ := utl_dbws.create_service(HTTPURITYPE('http://www.dataaccess.com/webservicesserver/numberconversion.wso?WSDL'), service_qname);
-- search for 'portType name' in the wsdl
port_qname := utl_dbws.to_qname(l_namespace, 'NumberConversionSoap');
-- search for 'operation name' in the wsdl
-- there will be a lot, we will choose 'NumberToWords'
operation_qname := utl_dbws.to_qname(l_namespace, 'NumberToWords');
-- bind things together
call_ := utl_dbws.create_call(service_, port_qname, operation_qname);
-- default is 'FALSE', so we make it 'TRUE'
utl_dbws.set_property(call_, 'SOAPACTION_USE', 'TRUE');
-- search for 'operation soapAction' under <operation name="NumberToWords">
-- it is blank, so we make it ''
utl_dbws.set_property(call_, 'SOAPACTION_URI', '');
-- search for 'encodingstyle'
-- cannot find xml tag 'encodingstyle', so we just use the following as the generic encoding style
utl_dbws.set_property(call_, 'ENCODINGSTYLE_URI', 'http://schemas.xmlsoap.org/soap/encoding/');
-- search for 'binding style'
-- although 'document' was used, it produced an error, thus we will use 'rpc'
-- this value is generally only 'document' or 'rpc'
utl_dbws.set_property(call_, 'OPERATION_STYLE', 'rpc');
-- search for 'xmlns:xs' to know the value of the first parameter
-- under <xs:element name="NumberToWords"> you will see the line <xs:element name="ubiNum" type="xs:unsignedLong" />
-- thus the return type is 'unsignedlong', removing 'xs:'
-- however, upon testing, using 'unsignedlong' produced an error, while 'string' did not, so we will use 'string'
string_type_qname := utl_dbws.to_qname('http://www.w3.org/2001/XMLSchema', 'string');
-- under <xs:element name="NumberToWords"> you will see the line <xs:element name="ubiNum" type="xs:unsignedLong" />
-- the element name is 'ubiNum', thus we put in 'ubiNum'
-- the 'ParameterMode.IN' is used to specify that we will be passing an "In Parameter" to the web service
-- the 'ParameterMode.IN' is a constant variable in the utl_dbws package
utl_dbws.add_parameter(call_, 'ubiNum', string_type_qname, 'ParameterMode.IN');
utl_dbws.set_return_type(call_, string_type_qname);
-- supply the In Parameter for the web service
params(0) := ANYDATA.convertvarchar('12345');
-- invoke the web service
retx := utl_dbws.invoke(call_, params);
-- access the returned value and output it to the screen
retx_string := retx.accessvarchar2;
dbms_output.put_line('PL/SQL DII client return ===> ' || retx_string);
-- release the web service call
utl_dbws.release_service(service_);
end;
NOTES AND REFERENCES
=================================================================
This detailed step-by-step guide was produced with the following guide http://www.oracle.com/technology/sample_code/tech/java/jsp/callout_users_guide.htm
I could still not load Oracle JAX-RPC client to SCOTT (step 4) as it produces an error. See the following for more details :
http://forums.oracle.com/forums/thread.jspa?threadID=633219&tstart=0
Also, I could not consume some of the other free Web Services out there for reasons I don't know, hope someone can help clarify. See the following for more details :
http://forums.oracle.com/forums/thread.jspa?threadID=630733&tstart=0
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Instructions on how to use Oracle10gR2 Webservice Call-In feature
PREREQUISITE
=================================================================
1. Download Oracle Database 10g Release 2 (10.2.0.1.0) (ZIP, ~655MB)
http://www.oracle.com/technology/software/products/database/oracle10g/htdocs/10201winsoft.html
http://download.oracle.com/otn/nt/oracle10g/10201/10201_database_win32.zip
1.1 Choose Enterprise Edition
2. Download OC4J Standalone - Oracle Containers for J2EE (OC4J) 10g Release 3 (10.1.3.3) (ZIP, ~93MB; Pure Java—runs on all certified platforms)
http://www.oracle.com/technology/software/products/ias/index.html (Download Site)
http://download.oracle.com/otn/java/oc4j/101330/oc4j_extended_101330.zip
2.1 Extract to C:\oracle\product\10.2.0\db_1\oc4j_extended_101330
STEP-BY-STEP PROCEDURES
=================================================================
1. Connect to SYS account and create user STORE
CREATE USER store IDENTIFIED BY store;
GRANT connect, resource TO store;
2. Connect to Oracle using the user STORE and password STORE
CONNECT store/store;
3. Execute the following objects for this excercise
CREATE SEQUENCE order_sq;
CREATE TABLE product_types (
product_type_id INTEGER
CONSTRAINT product_types_pk PRIMARY KEY,
name VARCHAR2(10) NOT NULL
CREATE TABLE products (
product_id INTEGER
CONSTRAINT products_pk PRIMARY KEY,
product_type_id INTEGER
CONSTRAINT products_fk_product_types
REFERENCES product_types(product_type_id),
name VARCHAR2(30) NOT NULL,
description VARCHAR2(50),
price NUMBER(5, 2)
CREATE TABLE customers (
customer_id INTEGER
CONSTRAINT customers_pk PRIMARY KEY,
first_name VARCHAR2(10) NOT NULL,
last_name VARCHAR2(10) NOT NULL,
dob DATE,
phone VARCHAR2(12)
CREATE TABLE orders (
order_id INTEGER
CONSTRAINT orders_pk PRIMARY KEY,
product_id INTEGER
CONSTRAINT purchases_fk_products
REFERENCES products(product_id),
customer_id INTEGER
CONSTRAINT purchases_fk_customers
REFERENCES customers(customer_id),
quantity INTEGER NOT NULL
INSERT INTO customers (
customer_id, first_name, last_name, dob, phone
) VALUES (
1, 'John', 'Brown', '01-JAN-1965', '800-555-1211'
INSERT INTO product_types (
product_type_id, name
) VALUES (
1, 'Book'
INSERT INTO products (
product_id, product_type_id, name, description, price
) VALUES (
1, 1, 'Modern Science', 'A description of modern science', 19.95
COMMIT;
CREATE OR REPLACE PACKAGE dbfunc AS
FUNCTION place_order (
p_product_id INTEGER,
p_customer_id INTEGER,
p_quantity INTEGER
RETURN VARCHAR2;
END dbfunc;
CREATE OR REPLACE PACKAGE BODY dbfunc AS
FUNCTION place_order (
p_product_id INTEGER,
p_customer_id INTEGER,
p_quantity INTEGER
RETURN VARCHAR2 IS
v_customer_count INTEGER;
v_product_count INTEGER;
v_order_id INTEGER;
BEGIN
-- count the number of products with the
-- supplied p_product_id (should be 1 if the product exists)
SELECT COUNT(*)
INTO v_product_count
FROM products
WHERE product_id = p_product_id;
IF v_product_count = 0 THEN
RETURN 'No such product';
END IF;
-- count the number of customers with the
-- supplied p_customer_id (should be 1)
SELECT COUNT(*)
INTO v_customer_count
FROM customers
WHERE customer_id = p_customer_id;
IF v_customer_count = 0 THEN
RETURN 'No such customer';
END IF;
-- get the next value from orders_sq
SELECT order_sq.nextval
INTO v_order_id
FROM dual;
-- place the order
INSERT INTO orders (
order_id, product_id, customer_id, quantity
) VALUES (
v_order_id, p_product_id, p_customer_id, p_quantity
COMMIT;
RETURN 'Order placed with id of ' || v_order_id;
EXCEPTION
WHEN OTHERS THEN
ROLLBACK;
RETURN 'Order not placed';
END place_order;
END dbfunc;
4. Install and Configure OC4J
4.1 Change Directory
4.1.1 Open command prompt (cmd.exe)
4.1.2 CD C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\bin
4.2 Configure Environment variables (type in command prompt)
4.2.1 set JAVA_HOME=C:\oracle\product\10.2.0\db_1\jdk
4.2.2 set ORACLE_HOME=C:\oracle\product\10.2.0\db_1\oc4j_extended_101330
4.3 Starting OC4J for the first time
4.3.1 oc4j -start
4.3.2 If this is not your first time to "start" oc4j, go to step 4.3.4
4.3.3 Set oc4jadmin password (use the password "oracle" w/o the quotation marks)
08/03/21 17:13:54 Set OC4J administrator's password (password text will not be displayed as it is entered)
Enter password:
Confirm password:
Confirm password: The password for OC4J administrator "oc4jadmin" has been set.
08/03/21 17:14:01 The OC4J administrator "oc4jadmin" account is activated.
4.3.4 OC4J has started if you see the message :
08/03/21 17:14:16 Oracle Containers for J2EE 10g (10.1.3.3.0) initialized
4.3.5 Leave this command prompt open
4.4 Configure Data Source
4.4.1 Open a new command prompt via the cmd.exe command
4.4.2 type "hostname" and then press enter
4.4.3 Keep this command prompt open for later use
4.4.4 Open Windows Explorer and navigate to the folder C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\config
4.4.5 Open the file data-sources.xml
4.4.6 Modify and Save the file so that it will look something like the following :
4.4.6.1 Note that "hpv2710us" is my hostname found in step 4.4.2
4.4.6.2 Note that "ORCLDEV" is the name of my Oracle Instance. (Default installation uses ORCL only)
<connection-pool name="Example Connection Pool">
<connection-factory factory-class="oracle.jdbc.pool.OracleDataSource"
user="store"
password="store"
url="jdbc:oracle:thin:@//hpv2710us:1521/ORCLDEV">
</connection-factory>
</connection-pool>
4.4.7 Close the text editor
4.4.8 Close the Windows Explorer
4.4.9 Close this command prompt (type exit)
5. Publishing a PL/SQL Package as a Database Web Service
5.1 Create the config.xml file
5.1.1 Open Notepad.exe
5.1.2 Copy and Paste the following :
5.1.2.1 Note that "hpv2710us" is my hostname found in step 4.4.2
5.1.2.2 Note that "ORCLDEV" is the name of my Oracle Instance. (Default installation uses ORCL only)
<web-service>
<display-name>PLSQL Web Service</display-name>
<description>PLSQL Sample</description>
<destination-path>./dbfunc.ear</destination-path>
<temporary-directory>/tmp</temporary-directory>
<context>/plsqlsample</context>
<stateless-stored-procedure-java-service>
<jar-generation>
<schema>store/store</schema>
<db-url>jdbc:oracle:thin:@hpv2710us:1521:ORCLDEV</db-url>
<prefix>db.func.place.order</prefix>
<db-pkg-name>dbfunc</db-pkg-name>
</jar-generation>
<uri>/dbfunc</uri>
<database-JNDI-name>jdbc/OracleDS</database-JNDI-name>
</stateless-stored-procedure-java-service>
<wsdl-gen>
<wsdl-dir>wsdl</wsdl-dir>
<option name="force">true</option>
<option name="httpServerURL">http://localhost:8888</option>
</wsdl-gen>
<proxy-gen>
<proxy-dir>proxy</proxy-dir>
<option name="include-source">true</option>
</proxy-gen>
</web-service>
5.1.3 Save file as config.xml in the directory C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\config
5.1.3.1 Note it should be config.xml and not config.txt
5.1.4 Close the text editor
5.2 Publish dbfunc Oracle Package as a Web Service
5.2.1 Open a new command prompt via the cmd.exe command
5.2.2 CD C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home
5.2.3 mkdir ear
5.2.4 CD ear
5.2.5 set ORACLE_HOME=C:\oracle\product\10.2.0\db_1\oc4j_extended_101330
5.2.6 set CLASSPATH=.;%ORACLE_HOME%\webservices\lib\wsdl.jar;%ORACLE_HOME%\lib\xmlparserv2.jar;%ORACLE_HOME%\soap\lib\soap.jar
5.2.7 java -jar %ORACLE_HOME%\webservices\lib\WebServicesAssembler.jar -config C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\config\config.xml
Please wait ...
STORE.DBFUNC
5.2.8 java -jar %ORACLE_HOME%\j2ee\home\admin_client.jar deployer:oc4j:localhost:23791 oc4jadmin oracle -deploy -file C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\ear\dbfunc.ear -deploymentName dbfunc
08/03/21 17:46:23 Notification ==>Application Deployer for dbfunc COMPLETES. Operation time: 296 msecs
5.2.9 java -jar %ORACLE_HOME%\j2ee\home\admin_client.jar deployer:oc4j:localhost:23791 oc4jadmin oracle -bindWebApp -appname dbfunc -webModuleName dbfunc_web
5.2.10 java -jar %ORACLE_HOME%\j2ee\home\admin_client.jar deployer:oc4j:localhost:23791 oc4jadmin oracle -bindAllWebApps -appname dbfunc
5.2.11 Close this command prompt (type exit)
6. Test dbfunc Web Service
6.1 Restart OC4J
6.1.1 Open the command prompt you used to start OC4J in step 4.1.1/4.3.1
6.1.2 In the keyboard, hit Ctrl+C
6.1.2.1 Type "Y" and then hit Enter
08/03/21 18:02:51 Shutting down OC4J...
Terminate batch job (Y/N)? Y
6.1.2.2 Note that the command prompt should still be open
6.1.2.2.1 If you accidentally closed the command prompt just do the following
6.1.2.2.1.1 Do 4.1.1 to 4.2.2 and then proceed to 6.1.3
6.1.3 oc4j -start
Starting OC4J from C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home...
08/03/21 18:07:57 Oracle Containers for J2EE 10g (10.1.3.3.0) initialized
6.1.4 Leave this command prompt open
6.2 Use the Web Service to "Order an Item"
6.2.1 Connect to Oracle using the user STORE and password STORE
6.2.2 select * from orders
6.2.2.1 Zero row should return
6.2.3 Open Internet Explorer
6.2.4 Navigate to http://localhost:8888/plsqlsample/dbfunc
6.2.5 Input the following :
6.2.5.1 param0 value: 1
6.2.5.2 param1 value: 1
6.2.5.3 param2 value: 10
6.2.6 Click the Invoke button
6.2.7 A pop-up window will appear having the following contents :
<?xml version="1.0" encoding="UTF-8" ?>
- <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
- <SOAP-ENV:Body>
- <ns1:placeOrderResponse xmlns:ns1="http://db.func.place.order/dbfunc.wsdl" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<return xsi:type="xsd:string">Order placed with id of 1</return>
</ns1:placeOrderResponse>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
6.2.8 Go back to SQLPLUS or Toad and execute "select * from orders" again
6.2.8.1 There should be one row
ORDER_ID, PRODUCT_ID, CUSTOMER_ID, QUANTITY
1, 1, 1, 10
NOTES AND REFERENCES
=================================================================
This detailed step-by-step guide was produced with the following article by Jason Price http://www.oracle.com/technology/pub/articles/price_10gws.html

Success!!!
I had to grant this permissions:
call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.lang.RuntimePermission', 'getClassLoader', '' );
call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.lang.RuntimePermission', 'accessClassInPackage.sun.util.calendar', '' );
call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.lang.RuntimePermission', 'setFactory', '' )
call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.util.PropertyPermission', 'HTTPClient.socket.idleTimeout', 'write' );
call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.net.SocketPermission', 'localhost', 'resolve' );
call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.net.SocketPermission', '127.0.0.1:8084', 'connect,resolve' );
As I wrote earlier, WS_TEST is my user into which I load JAX-RPC client. Note that, if you load JAX-RPC client into user another than SYS, you have NOT to use -s -grant public option (wassam wrote about this too). Another thing is that I (finally) didn't load OC4J. To consume WebService I use utl_dbws.invoke(call_Handle CALL, request SYS.XMLTYPE) function.
voytec001

UCCX Scripting - Open/Close time of day is different on some days

All,
I currently have a simple UCCX script with a DOW and TOD variable set, but need to make an adjustment to accommodate a new schedule for a call center queue. My DOW is Monday - Friday, and TOD is set to 8am-5pm. I need to make a change to where say Wednesday is set to not close the queue until 10pm. How do I make that happen?
This is the way it shows in the editor:
DOW: Monday-Friday
+open:
++8am-5pm:
+++Goto yadayada
++TheRest
+Closed
If I need Wednesday's queue to stay open between the hours of 8am and 10pm, what logic do I need to put in? I'm thinking I'll have to add an IF Statement, but not sure where to start. Any ideas?

I was able to figure this out. Below is what I did:
Created two new Day of Week options and selected the corresponding days. Under each, I moved the Time of Day statement and assigned the time ranges, then selected the goto statement and assigned it as needed per my script.
This should provide the logic I was needed.

How to update XML file through UCCX script ?

Hi,
I have an UCCX script with MENU step. One of the step is for technical support team. When caller chose this step, information about date and time of the call and calling number should be recorded on a XML file located on the web server.
This XML is uploaded into the web server , but I don't know how to update it through UCCX script.
Here is how the XML file looks like:
<?xml version="1.0" ?>
<rss version="2.0">
<channel>
<title>CALL LOG</title>
<link></link>
<description>Support Call log</description>
<ttl>1</ttl>
<item>
<title>2011-08-24 14:56:39 - 00044 123 123 123</title>
<link></link>
<description></description>
</item
</channel>
</rss>
Any idea?
Thanks,
O

Hi
The 'keyword transform' step uses the template XML file to generate the actual XML file you want to post... the template would be a plain text file uploaded to the repository, and would look like so:
<?xml version="1.0" ?>
CALL LOG
Support Call log
1
%%calldatetime%% - %%clinumber%%
Now - if you had that bit of XML, with correct time/number in it - have you verified know that you can definately just post that XML to a certain URL to get it on the server? Check with whoever manages that server exactly what you need to do to get it to appear - then worry about how you do that from UCCX. It may not be a matter of posting up that XML, you may need it in a different format or something..
Aaron

Increase in Abandoned Calls in UCCX

Hello All,
We have an issue going on with a huge number of Abandoned calls. Pleas check one call log below and assist me in this.
Logs from Voice Gateway
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161621: 51886529: Feb 1 07:53:00.468: ISDN Se0/0/0:23 Q931: Received SETUP callref = 0x815D callID = 0x1B5A switch = primary-ni interface = User
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161622: 51886530: Feb 1 07:53:00.476: //-1/1FEFD3DA9ACB/CCAPI/cc_api_display_ie_subfields:
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161623:    cc_api_call_setup_ind_common:
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161624:    cisco-username=
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161625:    ----- ccCallInfo IE subfields -----
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161626:    cisco-ani=4142712700
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161627:    cisco-anitype=2
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161628:    cisco-aniplan=1
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161629:    cisco-anipi=0
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161630:    cisco-anisi=0
2011-02-01 02:53:07       Local7.Debug   10.10.60.1         139161631:    dest=9884
2011-02-01 02:53:08       Local7.Debug   10.10.60.1         139163070: 51886795: Feb 1 07:53:01.268: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x015D
2011-02-01 02:53:08       Local7.Debug   10.10.60.1         139163040: 51886782: Feb 1 07:53:01.256: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x815D
2011-02-01 02:53:08       Local7.Debug   10.10.60.1         139163082: 51886804: Feb 1 07:53:01.284: //3035952/1FEFD3DA9ACB/CCAPI/cc_api_call_disconnect_done:
2011-02-01 02:53:08       Local7.Debug   10.10.60.1         139163083:    Disposition=0, Interface=0x4B9E2C28, Tag=0x0, Call Id=3035952,
2011-02-01 02:53:08       Local7.Debug   10.10.60.1         139163084:    Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
2011-02-01 02:53:08       Local7.Debug   10.10.60.1         139163085: 51886805: Feb 1 07:53:01.284: //3035952/1FEFD3DA9ACB/CCAPI/cc_api_call_disconnect_done:
2011-02-01 02:53:08       Local7.Debug   10.10.60.1         139163086:    Call Disconnect Event Sent
Logs from CUCM SDI
Line 713: 02/01/2011 02:53:00.530 CCM|LineControl(13050) - Get call instance=1 for CI=32077754|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,100,152,1.1><IP::10.10.60.1><DEV::><LVL::Detailed><MASK::0800>
02/01/2011 02:53:00.547 CCM|ConnectionManager - wait_AuDisconnectRequest ERROR:NO ENTRY FOUND IN TABLE,CI(32077754,0),dcType=1,IFCreated(0,0),PID(0-0,0-0),IFHandling(0,0),MCNode(0,0)|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Error><MASK::0800>
02/01/2011 02:53:00.547 CCM|LineCdpc(685973): -dispatchToAllDevices-, sigName=CcDisconnReq, device=Spoken_9884|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Detailed><MASK::0800>
02/01/2011 02:53:00.547 CCM|StationD(135409): StationCtiD - CcDisconnReq onBehalfOf=CCtiLine Cause=0 tmpAe.ci=32077754|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Detailed><MASK::0800>
02/01/2011 02:53:00.547 CCM|StationD(135409): StationCtiD - CcDisconnReq Cause=0|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Detailed><MASK::0800>
02/01/2011 02:53:00.548 CCM|StationCdpc(696849): StationCtiCdpc - CcDisconnReq CH=1|32077754 mSavedCcDisconnReq=0xb16f8ac0 ReasonForRedirection=18 OnBehalfOf=CCtiLine CauseVal=0|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Significant><MASK::0800>
02/01/2011 02:53:00.548 CCM|StationCdpc(696849): StationCtiCdpc - CcDisconnReq CH=1|32077754 mSavedCcDisconnReq=0xb16f8ac0 ReasonForRedirection=18 OnBehalfOf=CCtiLine CauseVal=0|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Detailed><MASK::0800>
02/01/2011 02:53:00.548 CCM|StationCdpc(696849): StationCtiCdpc - DStopInd CH=1|32077754 mSavedCcDisconnReq=0xb16f8ac0 CmSsFeature=7 ReasonForRedirection=18 OnBehalfOf=CCtiLine CallReason=6 CallState=1|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Significant><MASK::0800>
02/01/2011 02:53:00.548 CCM|StationCdpc(696849): StationCtiCdpc - DStopInd CH=1|32077754 mSavedCcDisconnReq=0xb16f8ac0 CmSsFeature=7 ReasonForRedirection=18 OnBehalfOf=CCtiLine CallReason=6 CallState=1|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Detailed><MASK::0800>
02/01/2011 02:53:00.548 CCM|StationCdpc(696849): StationCtiCdpc - GenerateCallStateEvent CH=1|32077754 CallState=1 CmSsFeature=7 CallReason=6 CallStateChangeCause=0 RIU=0 CallSelectStatus=0 AuxiliaryData=0 Privacy=0 Feature=137 LRP=8137 LRPName= callingPartyIPAddr=0x13c0a0a|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Significant><MASK::0800>
02/01/2011 02:53:00.548 CCM|StationCdpc(696849): StationCtiCdpc - GenerateCallStateEvent CH=1|32077754 CallState=1 CmSsFeature=7 CallReason=6 CallStateChangeCause=0 RIU=0 CallSelectStatus=0 AuxiliaryData=0 Privacy=0 Feature=137 LRP=8137 LRPName= callingPartyIPAddr=0x13c0a0a|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Detailed><MASK::0800>
|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Error><MASK::0020>
02/01/2011 02:53:00.549 CCM|deleteCi: Unable to find the device that owns the call with CI=|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Detailed><MASK::0800>
02/01/2011 02:53:00.549 CCM|LineControl(13050) - Release call instance=1 for CI=32077754|<CLID::StandAloneCluster><NID::10.10.60.250><CT::1,200,15,1.1687635><IP::10.10.60.2><DEV::Spoken_9884><LVL::Detailed><MASK::0800>

Hi
Are scripts configured to redirect calls outside UCCX ?
Then make sure these are set to consult transfers. Normally if they are not set that way reports show those calls as abandoned.
Hope This helps
Anuj

How to setup a whisper prompt in UCCX Script?

Guys
I need some help here.
We have a cisco UCCX setup which was designed and implemented by a vendor. They had the script written. I want to modify that to have a whisper prompt for the agents to hear something before they start their talk.
Is there something that anyone can guide me to tell me what actually has to be done on a script to input this whisper message. I have a prompt for that. But don't know where and what to start with.
Any help is much appreciated.

@Gergely : For your first question, the answer it yes. The agent should hear that recording before he does go the customer call.
But the second note what you sent, I don't think that is correct. Because UCCX script supports that. I have pasted a sample below which a whisper prompt works in one of our UCCX script. See below.
Correct me If I am wrong.

Working with TimeZone variables in UCCx script

Hi Team
I'm wondering if you guys could help me to find out the best way to work with TZ variables in UCCx script.
Because of different countries customer has a branches, I need to setup different TimeZones for each country handled by the same centralized UCCx.
In this post they use Java to work with TZ, however, but I prefer another way to work with TZ variables:
https://supportforums.cisco.com/discussion/11851751/how-make-uccx-holiday-script-timezone-aware
My idea is to work with Time Zone variables in the script, so what I did was to create different TZ variables and each one of the them assigned the proper timezone based on the country, so depending of the Trigger involved (DNIS), I can find witch country this call came from and give the right timezone.
The problem I have is that at the time I want to add or subtract two variables of TZ, I got an error because of the syntax. I've been trying different options, but until now, no luck.
Would you mind you guys who had been working on this let me know what is the right syntax to add or subtract TimeZone variables un UCCx?
Thanking you in advance
Martin

Hi
I've been working on TZ's recently... see this post:
https://supportforums.cisco.com/discussion/12474756/how-check-daylight-saving-within-uccx-script
My approach in the scripts was that basically I allow the department to set their opening hours in the timezone of their choice.
They have a management web page served from CCX that accepts start/end times each day, and a timezone. That all gets stored in XML.
In the script, based on that information I get the current time in whatever timezone is set, and compare that to the XML open/close times.
Similarly for holidays, I get the current date/time in the holiday TZ and compare the holidays to that.
Aaron

Procedure of mapping new UCCX script

Hi Guys,
Can you please tell me the procedure of correctly creating a trigger for a UCCX script?
do I need to create a separate call control group all together or I can use existing one?

Hi Shyam,
Make sure before testing a script you have checked below:
1. Unified CTI telephony Subsystem is InService
2. The validation of Script is successful before uploading in script management.
Yes , You can do a reactive script to check if trigger is hitting the script.
Set the reactive script, once you make a call the script will reloaded and you will come to know that the script is triggered.
Step 1: in Script Editor , go to Debug-->Reactive script
Step 2: Select the Script you want to monitor from dropdown and set the timer timer
Step 3: Call the Route point (trigger), the script will reloaded with the red mark. So you can to know the script is triggered.
Step 4: You can debug the script by click step over button to check if any error is there in the script.

"Subroutines" in an UCCX script

My days as a former programmer are showing through. I always preferred structured code. So in that regard, does anyone have a mechanism for creating a pseudo subroutine inside a UCCX script? I realize that I can create a subscript and call it from my original script, but I really don't want to do that for the few lines of code I need to execute.
I have a few lines of code that I need to execute from various points in my script. I'm looking for a mechanism to allow me to "call" that from a point in my script and then return to that point.
I could set a string variable with a value that defines where I'm at within my script, and then use a switch statement based on that string variable with a bunch of goto statements that will return me to the proper point. What would be better is the capability to modify the destination of a goto statement based on the variable. Does anybody have any other suggestions?

Sadly you cannot reference a variable within the Goto step. The way you can do this within the same script is to set a variable, Goto the function, and then check the variable value at the end of the function to decide where to return to. You can use a Match step to evaluate that variable and have a different Goto step within each case.
You may also want to read up on Trigger Application method instead of using subflows. This was a great improvment introduced in CCX5+. My answer to another thread gave a crash-course explaination of why it's better:
http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cd3f333

UCCX script to pull XML data

Hello,
My goal is to create a UCCX script that will run on a Standard license server. Basically, when a user dials a four digit "speed dial", I want them to be translated to a UCCX route point, that will take the original called number, and the calling number, and use that to create a URL that it will then query and retrieve the actual number that will need to be dialed.
So my plan currently is to have a phone inside of a partition that has a translation pattern of XXXX. The called number gets translated to 1158, which is the trigger of the application on UCCX.
The url I want to query will be something like this:
http://localhost:35798/RestServiceImpl.svc/XML/1017/6314
"Localhost" will eventually become the IP address of the server hosting IIS application that will provide the XML output. 1017 is the "speed dial" or the original called number, 6314 is the calling number.
Going to that URL should return me this output:
<XMLDataResponse xmlns="http://tempuri.org/">
<XMLDataResult>
<CallingXML>
<Extension>6300</Extension>
<SpeedDial>1001</SpeedDial>
<PhoneNumber>918005551212</PhoneNumber>
</CallingXML>
</XMLDataResult>
</XMLDataResponse>
This is the script as I have written it out so far:
It does not seem to like what I have put together thus far when I try to validate it. I'm just wondering if I'm doing something that's obviously wrong.
The end goal will be to take the NewNumber and dial it, while hiding it from the phone.
Thanks,
Mark

Here's an update: I have the script retrieving the correct numbers and formulating the URL correctly. It also appears to be delivering the query from the XML.
Here's what the XML looks like when I hit it from my browser:
http://tempuri.org/
">
http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">63141017918003551111
When I do an Interactive Script Debug session and dial the number, I can see that there are two problems: 1) the NewNumber string is "null" by the time it gets to the step to do a Call Consult Transfer, and 2) the script just shows up a blank Exception.
This tells me I am not parsing the XML correctly.
Here is what I have currently:
NewNumber = Get XML Data (xml, "/descendant::XMLDataResponse/child::XMLDataResult/child::PhoneNumber")
Which based upon what I've read in Cisco's Volume 2 and elsewhere, should be correct.
Notice in the screenshot that the XML data that UCCX pulls in looks different from when I look at it from my browser. I've also attached the script.
Thanks,
Mark

Query AD from a UCCX script

Does anyone know how to query Active Directory from a UCCX script? Looking to pull the caller's email field from the ANI.

Hi
You can do this, but it's not so simple. Two options:
1) Create a custom java class to read LDAP and return the info you require
2) Implement a middleware web server that you can call from UCCX, that would take ANI as a parameter and return the email address.
I've done 1) before, or something very similar...
Aaron

Webservice call on UCCX Script

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