Website is AWFUL. Why can't I access support?  Why can't I do FaceTime on a iMac desktop?  Wish I never would have bought a Mac.

This is horriboe!  In order to ask a question - I had to re-enter my login info 5 times....  I get security, but come on!  And to top it off, you can't even speak with a Apple tech/Rep.  It is so hard to find answers to questions about my iMac desktop that I wish I never would have bought it.  We would like to use FaceTime on it, but cannot figure out how to install it/why it won't work on here. 
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This is unfortunate indeed.  We community members would like to help.
This is horriboe!  In order to ask a question - I had to re-enter my login info 5 times....
Don't know why that was.  This forum system has lots of bugs. It stalled out for ten minutes today for me.  No one has been able to convince apple to fix instead of the ocasional patches.
And to top it off, you can't even speak with a Apple tech/Rep.
This is free for new machines.  Paid for old machines.
AppleCare Support Phone Number: 1-800-275-2273
open 6am to 6pm Pacific Time
It is so hard to find answers to questions about my iMac desktop that I wish I never would have bought it.
Before we go much furthere, we need to know your os and exact machine.
We would like to use FaceTime on it, but cannot figure out how to install it/why it won't work on here.
Here is how to find out what version of Mac OS you are running:
Click on the blue apple in the upper left hand of the screen.
click on this icon
Click on the first line, "About This Mac"
Most of these are numbers & that's what we want.
What version & Processor do you have?

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