Website is down and I can´t log into Business Catalysator

I´m trying to get in touch with technical support for Business Catalysator, but I can´t get in touch, they just sent me the link to this forum. My collegue in charge is not availible today, and I really need some instant help.
The page is down with the only message: (This website is not available). The same message when we try to log into admin. I don´t know what to do...

Hi Helena,
Please provide us the site URL and we'll investigate the issue.
Regards,
Aish

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