Website Owner having new issues with Clients and Windows 8

I own a website that has a home-programmed chat. We've been in business about 12 years without any issues with compatibility. The chat is programmed in C and runs in a standard browser.
Lately I've had a few users (3 or 4) that have upgraded their machines and can no longer run the chat.
Most users that use Windows 8, or 7, or Vista, or whatever, have no problems. They can use the latest versions of IE, Firefox, Chrome, whatever they choose.
However, these users with problems can use none of the above.
I've gone through standard programs that block a chat, like firewalls and other spyware preventions. Shutting these off doesn't resolve the problem. Conflicting programs doesn't seem to be an issue, either. They aren't touch screen so I don't believe it
is a problem with the video card.
So that brings me back to the OS. The common thread seems to be that they are HP computers, and they have a new install of Windows 8. I think that there might be a missing DLL or other C Library that HP's installation of Windows 8 might be lacking.
Any suggestions on if I'm on the right track, and more importantly, how do I fix this problem?

Hi，
Seems this is a web-based chatting program, I suggest you add the site to a compatibility view list, (launch IE, Tools\Compatibility View list) then check this issue again. Check the error message and infromation recorded in the event viewer to find out
the cause.
Make sure the computers have all the latest updates, especially for video and audio drivers.
Clear the cache\temporary internet files in IE, or test this issue in a no add-ons mode.
From your description, it also sounds like a "defect\bug" for the chatting-program on Windows 8 on HP computers, if so, it should be related with development. you may find more help in the developer forum
Internet Explorer Extension Development Forum
http://social.msdn.microsoft.com/Forums/ie/en-US/home?forum=ieextensiondevelopment
Yolanda Zhu
TechNet Community Support

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