Website performance

I have been a GTE/Verizon customer for 16 years, and now I'm seriously considering changing to another carrier. The reason is the atricious performance of the Verizon Wireless website. As a developer of highly scalable web applications, I am appalled that Verizon continues to invest in the appearance nd window dressing of the site, but has shown no signs of addressing the fundamental poor performance.
Today, I tried twice to order something from the site. Both times, the "confirm order" page timed out after several minutes, and so my order was lost. Does Verizon not care about sales? Do they not understand the seriousness of the problem? If Verizon sales and technical competence are this bad, why should I trust them to provide quaiity service for my mobile devices?
Over the years, I have complained about this problem a couple of times, and I'm sure other have, as well. It seems that nobody is home, or paying attention. Building a commerce site of this complexity is not rocket science. If it is being done by an in-house development team, I suggest that Verizon fire the whole lot and start over. If it is being developed and maintained by some consulting firm, I suggest suing them for nonperformance and starting over. This is simply unacceptable.

We apologize for the problems you are having with the web site. We appreciate your business as long time Verizon Wireless customer. We are committed to providing every customer with the best My Verizon browser experience.  We value your feedback and would like to hear from you on your ideas for improving the website. Please copy and paste the link below to your web address browser to send your suggestions. 
http://www.verizonwireless.com/b2c/contact/index.jsp

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