WebTools Creating multiple users for the same User

I had to make a few changes to a BP in SAP which will synch back into WebTools but now I am getting multiple users for the same contact. For example my user is cspehar_1 now in Webtools there are cspehar_1, cspehar_2, cspehar_3 and so on up to _8.
This is occuring for several users in webtools.
What causes this and how do I fix it?
Thanks,
Craig Spehar

Hi Craig,
There are two ways to cause this that I am aware of:
1. Change the "Business Partner Synch Contacts Field" setting after the initial synch.
2. Change the Web UserID on the BP contact in B1 (OCPR.U_PRX_SID).
After that, update the user in WT and synch. (might also happen if you update the BP in B1)
Since the synch is using the OCPR.U_PRX_SID to identify the contact, it will not be able to find it in B1 if the U_PRX_SID has changed. When it does not find it, it assumes it needs to be created. This results in a duplicate.
The solution is to reset the U_PRX_SID back to what it was or set the synch contact field back to what it was.
Then delete the last created duplicate contact from B1.
There may be further data corruption issues here. If orders/quotes/opportunities or other dependant data has synchronized referencing the duplicate user, these data will need to be correct as well.
FYI, whatever caused this was probably at the root of your order problem as well.

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