Webview Agent 24 Report Question

From business Unit
I was running agent report 24 last week to look at calls held and hold time. I noticed several agents where the report does not seem to record the hold time properly. Looking at the Queue summary.
For example, the February report shows Agent 1 had 76 calls on hold for an average of :36 seconds. However, when I look at the total hold time it says Agent 1 only had 2:21 (2 minutes 21 seconds). Am I not looking at this correctly?
My Thoughts
I can not figure out why there is a discrepancy. For three different agents, I found that their average hold time should mean that their total agent state hold time should be nearly twice what WebView reports. If anything, I would expect that the total hold time would be much larger as that number would include out-calls on the xxxx extension (busy other) that were put on hold.
Do you have any thoughts why the average hold time is over-reporting or the total hold time is under-reporting? What are we missing?
Thanks,

Hello Ahmed,
So you meant to say that for the whole day the Call Type Report is starting only from 15:30 ? And you are not able to find 10:30 Interval ?
Have you checked for any other Call Types ? Was there any failure happened in any of the components ? The RouterCallKey's doesn't look normal.
Regards,
Senthil

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