Week 5 - how much longer will it take?

I'm now in my 5th week without a landline and BT seem incapable of getting themselves organized to get it fixed. I've been given date after date for when it will be fixed, dates pass and nothing happens and despite extensive calls and conversations and broken promises (I think lies is a more accurate description perhaps) and buck-passing, the latest date of Fri 7th passed and surprise surprise despite being told on Friday someone would be in touch with me today, nothing!! I emailed AGAIN today and you've got it - nothing again!

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Hello
Welcome to the EE Community! If your SIM card hasn't arrived and it's been longer than three working days since you placed your order, you can send EE an email to [email protected] with your name, address and date of order. Hope this helps!Titanium Was my post helpful? Please take 2 seconds to hit the 'Kudos' button below

Week 5 - how much longer will it take?

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