Weird 4k playback issue with Open CL

So I am in premiere CC 2014 and just installed an AMD r9 280 3 gb card. When I hit play on my 4k timline 1/4 res my CPU goes to 100% with terrible playback like 3 fps. The GPU at this point is idle doing nothing at all. Then If I let it play for about 5- 10 seconds suddenly the gpu kicks out of idle to about 50 percent usage and my cpu usage drops to around 50 percent usage. When that happens I get perfect playback. So it looks to me that at the begging of play back the GPU is not helping but then kicking in later. I should also note that if I turn off open CL and just use the CPU I can playback 1/4 res perfectly smooth. Also the footage is on a raid so I am not trying to run this off a single drive. Any ideas what is going on? I was on a 550 ti earlier and did not have this issue with cuda. I just found this 280 open box for 179 so I figured I would give open CL a go and upgrade my gpu.
System specs
AMD FX 8350 4.0 ghz
32 Gb Ram
R9 280 3gb
win 7 64 bit
Premiere CC 2014
8.0.0
Edit: I also would like to add I am gonna test it in premier CC now to see if the issue is a 2014 bug.
Edit: Only happens in 2014. Interestingly enough CPU usage still goes to 100 percent in CC and the GPU does some work but playback is flawless.

Hi Jim,
Thnaks for your feedback.
Here is a link to download some footage : WeTransfer
But you know, I done some test this morning. If I put my footage on my SSD system or on my NAS with RAID 5, no trouble with playback.
But if I let my footage on my  Raid 1 Media volume  (mirroring), the problem still be here... I think it could be the disk speed... What do u think about that ?

Similar Messages

  • Mac Pro 6,1 STILL having issues with Open CL (4K scaling and SpeedGrade direct link grades)

    I've seen the staff responses to the issues of the new Mac Pro GPU saying that 10.9.4 fixes everything. For me, it has fixed my export issues, so I'm glad. I'm no longer getting lines and artifacts on my renders.
    That's great.
    However, I'm still having several issues, and they seem to be linked to Adobe and Open CL.
    Here's a video that shows what's going on:
    mac pro issues july 7 - YouTube
    Issue #1
    Like most of you probably, I'm doing 1080p exports of most things I'm working on. The first project shows a 1080p timeline with a mix of 4k, 5k, and 720p footage. Because zooming in so much on a 720p file in a 4k timeline looks so crappy, I'm doing 1080p timelines and scaling everything to the size it needs to be. I started in a 4k timeline then switched to 1080p because the 720p footage looked so terrible. However, in the 4k timeline, I didn't have any of the issues I'm showing in this first part of the video.
    When I switched to the 1080p timeline, I discovered a weird quirk: When I resize the 4k (or 5k) footage to the size it needs to be (which varies based on the frame I want), it goes back to the 100% view when I'm scrubbing through it. When I pause, the size of the video goes back to the way I set it. I show this in the video. Then I show what was my working solution for the time being: "scale to frame size", which brings all the videos to the size of the sequence frame size and works fine. Later, I turn off OpenCL in premiere and when I scrub through the video, it doesn't zoom back in or only stay at the size I set when stopped. For some reason all of these issues only happen at 50% scale or smaller. It doesn't happen at, say, 60%.
    I've tested this with raw R3D files and other 4K (or 5K) clips (even clips exported from After Effects) and the same thing happens. It doesn't seem to happen with 2.5k footage or 1080p footage.
    Issue #2
    This is the second project you'll see in the video.
    After grading in speedgrade (through direct link) I open my project back up in premiere and start playing it back. The video plays back with delays and frame drops. Now normally, this would be expected. But this is 1080p pro res footage, and this is just an effect added, and the yellow bar appears indicating that open CL should be accelerating the playback and it should do so smoothly.
    Maybe I was just wrong in assuming that a simple grade from speedgrade would be able to playback smoothly. I turn off the grade, and it plays normally.
    But then, when I turn off open cl and leave the grade on, the video plays back without ANY issues.
    So to me, it seems I'm still having issues with Open CL and adobe. I've found fixes that make it work temporarily, I don't need that kind of answer. However, I would like this to work. Is there something I'm doing wrong? Something I need to do to get this to work?
    Here are my specs:
    Mac Pro 6,1 (Late 2013)
    3 GHz 8-Core Intel Xeon E5
    64 GB 1867 MHz DDR3 ECC
    AMD FirePro D700 6144 MB (x2)
    OSX 10.9.4
    Firmware: 2.20f18
    What you're seeing is latest version of Premiere (CC 2014, v8.0.0 [169] Build)
    Everything here is ProRes 422, running from a Promise Pegasus2 R4 RAID (drives: 4x Seagate Desktop HDD 4 TB SATA 6Gb/s NCQ 64MB Cache 3.5-Inch Internal Bare Drive ST4000DM000) (that's thunderbolt 2).
    I've done everything: I've restarted my computer hundreds of times, I've reset NVRAM and PRAM and done power cycles.
    This isn't just some issue that started with 10.9.3 of OSX, the 4k issues happened when I first switched to a 1080p sequence back in February (2014) or so, which means it was an issue even with 10.9.2 and the previous firmware release.
    I've reported this issue to adobe.

    That crash appears to be casued by the Facebook plug-in.
    Create a new account (systempreferences -> accounts or Users & Groups on 10.7 and 10.8), make a new Library in that account, import some shots  and see if the problem is repeated there. If it is, then a re-install of the app might be indicated. If it's not, then it's likely the app is okay and the problem is something in the main account.

  • [bug?] playback issues with QT browser plugin, any workarounds?

    I've noticed a playback issue with media files using the quicktime plugin (currently v7.1.3) with Firefox 1.5.0.x and now Firefox 2.0 on Windows XP (SP2):
    Description:
    When I open a media file in a separate tab or window, audio playback cuts out when I switch focus away from the tab or window (i.e. when it runs in the background). When I put the tab/window in the foreground again, playing resumes.
    Reproducible: Always
    Steps to Reproduce:
    1. Open an mp3 file with quicktime plugin in a new tab
    2. Switch focus to some other tab or firefox window
    Expected Results:
    Audio playback should continue in the background.
    Actual Results:
    Audio playback cuts out and resumes once you click on the tab containing the plugin or if you hover over it with the cursor. The cutting and resuming out doesn't happen right away but after a short delay, suggesting that it might have something to do with thread prioritization.
    The file is completely buffered by quicktime, this is not about connection speed or bandwidth issues.
    Opening the link to the same file with right-click->Open Link in External Application works well.
    Someone else has filed a bug report against Firefox about this issue here:
    https://bugzilla.mozilla.org/show_bug.cgi?id=339449
    I wouldn't be surprised if this turns out not to be an issue with Gecko but with QuickTime.
    Can other users confirm this on XP? Is this a known QuickTime bug? Are there fixes or workarounds?
    Windows XP

    Yeah I had that thought as well but no joy. It works for the player but it doesn't solve my plugin problem. It really seems to be something about prioritizing, the way the audio cuts in and out - notice how it takes a few fractions of a second before a process loses its CPU cycles when you click away from it? You can observe this with System Monitor on the Mac or Linux or process explorer on XP. That's how the audio is cutting out and back in. I still think it's probably a bug/'feature' either with Gecko, the Firefox browser engine, or with the QT plugin..

  • Issue with Opening a PDF file

    We have just completed an upgrade of one of our servers executing Reporting Services.   The upgrade was from 2005 to 2008.
    After we have rendered a report and have it saved in PDF format, we start having issues.
    If we try to open the PDF by double clicking on the file name in Windows Explorer, Adobe Reader starts, but sits unresponsive and consumes an excessive amount of CPU cycles.    It never completes the open and we have to kill the Adobe Reader process in Task Manager.
    If we start Adobe Reader, and then use the Menu to do FIle -> Open, the PDF file opens immediately.
    We have attempted both methods using several different versions of Adobe Reader.    The issue occurs on all versions prior to 9.3.
    Since we are a service organization, we are unable to force our clients to upgrade to a more current version of Adobe Reader without providing assurances that this will correct this issue.
    Has anyone else seen this type of issue with opening PDF files rendered by Reporting Services?   And if so, what is the cause and how did you correct it?
    Thanks
    Steve

    Hi there,
    Please find attached a word document which contains the error that comes up when I try to open the PDF file. This PDF was e-mailed to me from one of the Safety companies that I receive e-mails from on a regular basis. I believe I am running Windows XP and the version of Adobe is Adobe Reader X. I hope this is enough info for you.
    Janice Nadeau
    [signatue deleted by host]

  • Issue with opening .PDF files after recalling from Symantec Enterprise Vault

    Good Morning,
    I am having issues with opening PDF files that have been recalled from Symantec Enterprise Vault and some of the files are anywhere from 3-4 years old.  Some files open, while others return the error: Adobe Reader could not open filename.pdf because it is not a supported file type or might have been damaged.  It is inconsistent as to which files it occurs with.  I am not ready to believe that I have that many corrupt files out there.  I am opening them on a Windows 7 Enterprise SP1 x64 desktop. Adobe 10.1.7. I have already configured the registry setting for bValidateBytesBeforeHeader that I found in another article to no avail.
    The files are on a network share, but I also tried copying them to my local desktop and still received the error.
    I have seen other posts regarding this error, but do not see a definitive solution and am hoping that in recent days someone has come up with a solution.
    Thank You
    Brian Dougherty

    Not supported file type can (but not always) mean the PDF was created with an old enough version of Acrobat, that it isn't comaptible with reader X or XI.
    Might have been damaged is pretty cut and dried in its meaning and interpretation.
    There's a known issue with Mac OS and Safari Browser "breaking" PDFs as they download, but it's not so common for Windows. Since these are files you already had, it would be even less applicable.
    You can try downloading an older version of Reader to check if it's a compatibility issue, but you'd have to uninstall the latest to do it and it'd be a lot of bother if they still don't open. It would also mean they are "broken" and cannot be repaired, that I know of.

  • Issue with Open Enrolment Link in ESS - Benefits

    Hi Experts,
    We are facing two issues with open Enrolment Link in ESS for benefits, Need your help in resolving this. Please find the details below :
    1.       Benefits cost is not appearing in open enrolment Screen
    Details : Monthly Contribution cost is not appearing against the Benefits Plan for which employees are already enrolled in Open Enrolment Screen, Because of this employees are not able see previous contribution before deciding on contribution amount for next Financial Year.
    2.       URL for Benefits plan Gets disappeared in Open enrolment Screen
    Details : When Contribution is removed for any Benefits Plan the corresponding URL link disappears, But this comes up when the page is refreshed.
    Could you please let us know if this is related to missing configuration or Java webdynpro code.
    Our Live system is ECC6.0 SP level A4 , Please let me know if you need more details.Looking forward for your response.
    Regards,
    Shilpa

    In regards to your first question, it could be a date issue for the infotype record.  If the records for open enrollment are set to be effective for a future date, and the current record is delimited, then you won't see it in the open enrollment screen. This is true for benefits like a flex account because they have to be re-elected every plan year.
    Let's say that any elections made in the current open enrollment period you are in take effect June 1, 2014.  If the current record has an end date before June 1, then in the enrollment screen the employee will not see the current record because SAP is looking at June 1.
    Take a look at the employee's record and at the benefit you want them to see and see what the end date is for the most recent record.

  • Bluetooth headphones playback issues with iOS 6

    Has anyone been experiencing some playback issues with the latest iOS 6 and Bluetooth headphones?
    A few weeks ago, I bought a pair of Sony's MDR-1RBT Bluetooth headphones and ever since I updated my iOS devices (4S & iPad 2), playback of tracks has been lagging for the first few seconds. Whenever I choose a song on my iPhone or iPad's player, I just can't hear its first 3~10 seconds. I've contacted Sony about this issue and they bluntly replied that it's Apple's issue, but when I contacted Apple, they referred me to their Bluetooth connectivity site. In other words, my problem still hasn't been solved.
    Could anyone help me solve this frustrating issue?
    Thanks.

    https://us.en.kb.sony.com/app/answers/detail/a_id/37416/c/65,66/p/40940,41713,70 251/

  • Zen - AAC: Playback issue with long songs (± 15 min.)

    Hi,
    I made some tests with AAC Itunes plus files, and I've experiencing playback issue with long songs (when it's about 5 minutes or longer, like the second movement of Beethoven's third).
    During?playback, there is random artifacts added, never at the same place.
    I cleaned up my Zen 6 Gb and even formated it, and the problem still occurs. The latest firmware is installed.
    Is this issue has already been reported?
    Thanks.

    The Zen does in fact support AAC playback, but it's tricky--I've been dealing with this issue for a while, and I think it's finally solved. First of all, when you say "skipping," do you mean that the track skips ahead further into the same track, or does it skip to the next song with an error message like "There was an error with the audio file"? My problem was with the latter. There are a few possible solutions:
    . Delete the erroneous track from your Zen, then re-transfer; in my experience, this corrects the problem, although sometimes it takes a couple of tries.
    2. Make sure your AAC file is in iTunes Plus format (you can choose it in the ripping options in iTunes).
    3. If you haven't already done so, upgrade to Windows 7. This means upgrading to WMP2, which recognizes AAC files and can transfer them to your Zen. It also means you can download a version of Creative Centrale (from the Creative Support site) specifically for the Zen, which replaces the Zen Media Explorer and Creative Mediasource, and which seems to handle AAC transfers much better (so far, I haven't noticed any of the playback errors, but you never know!). By the way, WMP2 and Creative Centrale will also transfer album art easily to the Zen.
    Hope this is helpful.

  • Video playback issue with 3rd gen iPod Touch

    Hi all,
    I just recently discovered an issue with my iPod touch 3rd generation video playback. The issue just reared its head today and I have no idea what I could've done to cause it. It's a small issue but frustrating enough to cause a problem.
    If I watch a video normally (by opening up the Videos section and picking it), it'll play through to the end, then start over again, then stop. This only happens if I choose videos randomly, and doesn't happen if I play videos in a playlist.
    What could be the issue?

    I'll second that. I've been having the same problem since the last software update

  • Issue with opening PDF file link from Safari

    Hi Everyone,
    I got a problem with opening PDF file link from Safari 4.04. Instead of getting a normal pdf content, it shows some weird characters. Not sure it is something wrong with Adobe Reader Plugin or Safari?
    I have uploaded a screenshot of the issue in the adobe forum (http://forums.adobe.com/thread/531870). Please help!
    Many Thanks,
    John

    There's nothing wrong, except the fact that you have Adobe Reader installed. You don't need it, so get rid of it; it will only cause problems with Safari. What you're seeing is the contents of the PDF file, rather than having it displayed.
    If you want to download a PDF file, you can either Control-click on the link and choose "Download Linked File As…", or you can Option-click on the link for the file and it will be downloaded to your Download folder (usually your Desktop).
    If you want to view a PDF file in Safari, you don't need Adobe Reader; Safari is perfectly capable of doing this by itself and has been for years. Adobe Reader will only get in the way and slow everything down.

  • DVD Playback Issues with Dual Layer media

    I have been using DVDSP for years now, and have rarely had any issues with burning my final projects to DVD. Any playback issues have usually been issues with players and +or-R media.
    I have recently upgraded to a MacPro, and have been really stoked about being able to burn to Dual Layer media. My previous G5 didn't have a DL burner.
    I have a large project that fills most the disk, and everything seems great in the software, and when playing the media files on the computer. But when I burn to disk, I have huge issues with playback on different DVD players, computers, etc. I have stuttering with menu's, freezing, and stuttering with playback of video.
    I read that the issue could be because of the speed I'm burning at in DVDSP, so I saved as a disk image, and used disk utility to burn at a 4x speed. This seemed to help, but when I got to the end of the movie I had huge issues with stuttering/playback quality. So I burned another copy from the same disk image, and it wouldn't even play in my DVD player.
    When I open the Video_TS folder from the DVDSP Build, and play right off my hard drive in the DVD software player, I don't have any of these issues.
    So I'm guessing my problem is either my DVD media I'm using, or the burners on this new computer. I've burned DVD's on both burners (yes I have 2) and I still have the same problems.
    I am using Memorex DVD+R DL and they are 8x.
    Can anyone offer me some advice here. I really wish I could just hit burn and have a disk work. DL media isn't all that cheap and I don't know how many coasters I can make and keep my sanity.

    I used compressor and I used the DVD: Best Quality 90 Minutes setting. The bit rate is avg 6.2 and maximum 7.7. And yes I used ac3 audio.
    When you say lowest speeds possible... shouldn't a burner that says it burns at a speed work at that speed? I'm cool with burning at a lower speed to get this thing to work, but why have a burner that burns DVD DL at 8x speed, when it doesn't work? Shouldn't it work? Why is it that it won't work?
    If I get Verbatim DVD+R DL, can I burn at 8x speed with those?
    When I burn in disk utility I used the "varify burned data" and everything checks out ok. So why do I have this issue. Just curious.

  • Issue with opening and closing 13 inch MBP

    I recently received a 13 inch 8gb memory Macbook pro for educational purposes. Although I believe it is overall a great product, I have noticed an issue pertaining to opening and closing the device. Occasionally when I attempt to open the device, I notice that the black mechanism which attaches the display and keyboard together fails, or locks up in an unusual manner which prevents me from opening the device fully. This causes me to have to close the device, and open it once more. Although it doesn't appear to be a huge issue, I was wondering if this should be something of concern, or something that is common and is nothing to be worried about.

    Although this isn't something that I've personally seen before, I probably wouldn't be too concerned if it doesn't look like anything is actually broken - assuming that it didn't cause issues with using the device, that is.
    What might be a good idea, though, is if you have a few minutes and have an ARS nearby, is to make a Genius Bar appointment and let Apple take a quick look at it. It looks like some piece of mind is all you want, and given the scenario, having someone physically able to see/feel the issue is probably your best bet. The appointments are 15 minutes, and free of charge. You can make an appointment here.
    Regards,
    Gnomish8

  • Issue with opening the Outline in Edit mode

    Hello Gurus,
    I am opening a huge outline in the Edit mode on EAS Console & it's giving me an error "not enough memory to perform this operation", while I am able to open the other small outlines on EAS Console/Same server in the edit mode.
    Is this to do with freeing up Java memory. Will restart of EAS service work in this issue & free up Java memory?
    Thanks in advance.

    Hi RishiI've had problems with opening up the outline in edit mode before. Haven't come across this error no, and I can't find anything on the knowledge base. Try this though...- Check at the Analytic server level for Locks and Locked Objects. If there are any get rid.- "Update Mode" in the Spreadsheet Add-In will cause similar problems by locking data blocks.- All else fails! Reboot serverIf it's something else drop me a line back. I'll be interested to hear whats causing the problem.TaMark

  • Playback Issues with multiple framerates and Blackmagic Decklink 4K Extreme

    I recently swapped by AJA Kona Card for a Blackmagic Decklink 4K Extreme in order to get external monitoring in DaVinci Resolve.
    I'm working in a 1080p 23.976 project that includes some 29.97 SD and HD footage. When loading this 29.97fps footage into my source footage, I periodically encounter frozen playback (The play triangle in my toolbar becomes a square symbol and remains that way). From there I am unable to playback any footage in any timeline, and requires a full system shutdown to return to normal! The problem is seemingly intermitent, with successful playback happening sometimes.
    The 29.97 footage was DVCPRO, I attempted to transcode to Prores to troubleshoot. No dice. I believe it to be an issue related to the Decklink's inability to handle multiple framerates on-the-fly but wanted to submit here, too. I've also experienced intermittent sync delays on my broadcast monitor.
    Decklink Driver 10.0
    Premiere CC 7.2.1
    Mac OSX 10.9.2 (same problem pre-mavericks)

    Hi Andy,
    You should not have any issues with Blackmagic handling multiple formats on the fly. However, I believe the frozen playback issues your describing is related to the Desktop Video 10 driver. I suggest rolling back to 9.3.3 for the time being. Blackmagic is looking into this issue now.
    Best,
    Peter Garaway
    Adobe
    Premiere Pro

  • Issue with opening pdf file from web browser

    I have Acrobat Pro ver 6 and Adobe Reader 9.1 on a computer.  when my user tries to open up a pdf from the web he is getting the following error message:
    "The Adobe Acrobat/Reader that is running can not be used to view PDF files in a WEb Browser.  Adbe Acrobat/Reader version 8 or 9 is required.  Please exit and try again."
    What also happens is that Acrobat Pro ver 6 opens up and nothing is there.
    I am not sure why he is getting that message since Reader 9.1 is installed.
    Can any one shed some light on this for me.
    This user needs to have Acrobat and Reader on his system.  I understand that there are issues with having both.
    Also he has it set up so that any PDF is opening using the Reader 9.1.
    Thanks,

    Your PC's default reader configuration for embedded PDFs has become confused, due to multiple Adobe PDF document solutions installed on one PC.
    Solution 1:
    Go to Start > Run
    Type regedit and click OK.
    Browse to the following key: HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
    Make sure that the correct Default data value is set for the path where Adobe Reader or Acrobat are installed.
    The default installation values are:
    "C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe"
    or
    "C:\Program Files\adobe\acrobat 6.0\acrobat\Acrobat.exe" (not sure about this path.  Check on your PC to be sure)
    depending on whether Adobe Reader or Adobe Acrobat is installed.
    Solution 2:
    Configure the browser to use Acrobat or Adobe Reader as a helper application.
    If you are using Firefox to browse the web, you can change this setting in Firefox by going to:
    Tools > Options
    Click on the "Applications" Tab.
    The first item in the list should be "Adobe Acrobat Document".  Under the Action list, click the drop down arrow and select the application you want to read PDFs within the web browser.  Click OK, and you should be done.
    If you're using Internet Explorer to view PDFs, try the below steps.
    After you configure Acrobat or Adobe Reader as a helper application, the browser starts the helper application in a separate window and displays PDF files within that window. Acrobat and Adobe Reader both include a preference that lets you specify Acrobat or Adobe Reader as the helper application.
    To configure Acrobat or Adobe Reader as a helper application:
    Start Acrobat or Adobe Reader.
    Choose Edit > Preferences.
    Select Internet on the left.
    Deselect Display PDF In Browser Using [Acrobat application], and then click OK.
    Quit Acrobat or Adobe Reader.
    The next time you select a link to a PDF file in the browser, a dialog box asks what you would like to do with the file. If you select Open It, the browser opens the PDF file in Acrobat or Adobe Reader (the helper application); if you select Save It To Disk, the browser saves the PDF file to your hard drive.

Maybe you are looking for