Weird Account Admin error

Hi there,
Im getting the following error when I try to add a new AdobeID as a user, "The email address you entered is already a Digital Publishing user. Please choose a different Adobe ID or create a new Adobe ID for the user."
However, the email doesnt actually appear in the list of current users.
Any advice?
thanks
dw

It means that the Adobe ID you are trying to add is already provisioned for DPS but it's not part of your owner-delegate hierarchy. EIther the user with that Adobe ID signed up as  DPS customer during pre-release or they were part of another contract. The path of least resistance is to create a new adobe ID for that user. The longer path is to contact gold support and have them try and modify the account to remove DPS from it so you can add it in again using the account admin portal.

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