Weird Error with Creative Cloud

I have the Adobe updater telling me that I have updates, but when I click on the icon in the System Tray and select "Open Updater" it brings up what you can see in this screenshot:
As you can see the CC application is locked/frozen and you can see the desktop wallpaper through it. This happens right after the CC app logs me in. The little window with the CC icon in it has focus and cannot be closed. I have to use the Task Manager to close this application to remove it from my desktop, there's no other way.
I'm on Windows 8.1. Any help would be appreciated.

Have you tried canceling and trying again? If the problem still continues please try downloading the trial from http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop&loc=en_us.

Similar Messages

Download/Install Error with Creative Cloud App

I have Windows 7... I have been a Creative Cloud member since the beginning... I know what I am doing. Anyways... suddenly, the Creative Cloud app that keeps track of your apps and updating them, etc. is jacked up. As far as I can tell, nothing changed on my end... perhaps Creative Cloud updated itself and caught a bug? When you go to the Apps tab, it says, "Download error, the Creative Cloud installation is no longer functioning, please uninstall and download again..." which I did twice now... rebootted and all that good stuff... the other tabs work - ie. Home, Assets and Community... and yes, I am signed in properly and have an active account. This isn't the first time this app has been a problem... Adobe has seemed to have issues with this app for awhile now - off and on... and from what I can see in the various forums, it's not just me with these issues.

WebWorxTech which error are you currently experiencing? Is it only a download error or are you still prompted to uninstall? If you are prompted to uninstall then please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.
If you are continuing to receive download errors then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Error with creative cloud

There is an error when I try to install PhotoShop CS6 with Adobe Application Manager: "download seems to be damaged". What can I do?

Have you tried canceling and trying again? If the problem still continues please try downloading the trial from http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop&loc=en_us.

I have design standard with creative cloud, I have installed this on 2 computers, my office and home which I was told was allowed, I have just tried to open an indesign file from the office at home and and error message said that this was created with a n

I have design standard with creative cloud, I have installed this on 2 computers, my office and home which I was told was allowed, I have just tried to open an indesign file from the office at home and and error message said that this was created with a newer version? they are the same versions and both are up to date, I was asked this morning to put in my adobe id email and password to connect to CC which I have never been asked to do before, can anyone help?

what's your home version (click help>about) and was that just a warning so you were able to open the file?

I'm getting error 205 when trying to install ID with Creative Cloud on Windows 7. Help please.

I'm getting error 205 when trying to install ID with Creative Cloud on Windows 7. Help please.

Creative Cloud Help / Error downloading Creative Cloud applications
http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

Syncing Issues with Creative Cloud - No Solution - Please Reply

I have spent over two hours with your live chat team in which they took over my computer, deleted files from the CMD prompt and I am still receiving syncing errors using Creative Cloud.
They had me, delete files, restart my computer, sign-in and out of Creative Cloud, pause syncing, change file directories and nothing work. My issue was then escalated to upper management in which I had to repeat the entire issue.
I was passed around from multiple individuals in live chat and at the end, no solution was found. I have been an Adobe client for over 15 years now and I am not pleased that a resolution still has not been found.
I wasted over 2 hours on live chat and then received an email stating that my case was closed because the support team found a resolution! This was completely untrue.
I am asking someone from Adobe upper management to please contact me directly. I will not spend more time with your live chat team and send more log files that do no good. As a long-time client, please contact me.

It may not be possible to manually update your payment details. Could you please place a new order and get back to us if you have further issues.
Thanks
Bev

Is anyone else having trouble with Creative Cloud Tonight? ALLLLL Applications are down. None are working.

I have verified with at least 5 other people that all their applications are down and no one can sign in to the creative cloud on their desktop. I am experiencing the exact same thing. It started with Lightroom and then just stopped. I was able to just log into photoshop, but i can confirm lightroom is def not working any longer after the upgrade 2015 the other day. its horrible.

I can still launch applications, but for some reason the CreativeCloud app is hung on a network request.
I was able to force quit the Creative Cloud app, then relaunch it, and it is working.
Lightroom and Photoshop launch, but LR is hanging for about 20 seconds in the splash screen (when it normally does not).
So yes, there appears to be some sort of network/server issue with Creative Cloud right now.
But I can't find any errors listed in their status pages, so it may only be a slowdown due to a network issue outside the servers.

Receiving error updating creative cloud after firewall changes to our network.

Receiving error updating creative cloud after firewall changes to our network.
We have an end user that is trying to update through the creative cloud application. We have tried track down what is being blocked but have hit a dead end.
When the Creative Cloud Software tries to call out we are seeing a connection attempt to https://ops:443/ims/token/v1
I have researched and the only reference to IMS for Adobe I was able to locate was the IMSService. This appears to be an authentication service. The issue is that "ops" is not a valid domain.
This issue only appears to affect the Creative Cloud Software as I was able to update a test machine with Creative Cloud through the Adobe Application Manager.
The user's system and our test system are running OS X Yosemite

Hi There,
Can you please confirm if below links with ports combination are white listed on your firewall. Adobe creative cloud desktop app uses these ports only.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

I Cant Install CC 2014 after uninstall with creative cloud cleaner tool

I Cant Install CC 2014 after uninstall with creative cloud cleaner tool,
when i try i saw this image !
im on mac book pro 17' i7 2.4ghz 16 gb ram ATi Radeon 1gb
i tryied to back my time machine .. but still this error .. ?! wtf will it be i have to format my mac to try to reinstall all again ?

EtreCheck version: 1.9.12 (48)
Report generated July 21, 2014 at 20:19:47 GMT-3
Hardware Information:
MacBook Pro (17-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,3
1 2.4 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1920 x 1200
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 3:29:48
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Mac OS X (disk0s2) / [Startup]: 749.81 GB (407 GB free)
MATSHITADVD-R   UJ-8A8
USB Information:
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Seagate Backup+ Desk 2 TB
EFI (disk1s1) <not mounted>: 209.7 MB
disk1s2 (disk1s2) <not mounted>: 2 TB
Boot OS X (disk1s3) <not mounted>: 134.2 MB
Generic External 1 TB
EFI (disk2s1) <not mounted>: 209.7 MB
disk2s2 (disk2s2) <not mounted>: 999.86 GB
Boot OS X (disk2s3) <not mounted>: 134.2 MB
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/sysctl.conf - Exists
/etc/hosts - Count: 30
Gatekeeper:
Anywhere
Kernel Extensions:
[loaded] at.obdev.nke.LittleSnitch (4050 - SDK 10.8) Support
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.SafeNet.driver.Sentinel (7.4.0) Support
[loaded] com.bresink.driver.BRESINKx86Monitoring (8.0) Support
[not loaded] com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4) Support
[not loaded] com.paceap.kext.pacesupport.master (5.8) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.8 - SDK 10.3) Support
[loaded] com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.roxio.TDIXController (2.0) Support
[not loaded] com.sample.iokit.SNTLClassicNotSeizeDriver (7.3.0) Support
Startup Items:
PACESupport: Path: /Library/StartupItems/PACESupport
ProTec6b: Path: /Library/StartupItems/ProTec6b
Launch Daemons:
[running] at.obdev.littlesnitchd.plist Support
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[failed] com.apple.qmaster.qmasterd.plist
[loaded] com.barebones.authd.plist Support
[running] com.bjango.istatmenusdaemon.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist Support
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.noiseindustries.FxFactory.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.paceap.eden.licensed.plist Support
[loaded] PACESupport.plist Support
Launch Agents:
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.bjango.istatmenusagent.plist Support
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.BlueStacks.AppPlayer.LogRotator.plist Support
[loaded] com.BlueStacks.AppPlayer.Service.plist Support
[loaded] com.BlueStacks.AppPlayer.UninstallAgent.plist Support
[loaded] com.BlueStacks.AppPlayer.UpdaterAgent.plist Support
[loaded] com.divx.agent.postinstall.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.prosofteng.DGMonitor.plist Support
User Login Items:
uHD-Agent
iTunesHelper
Canon IJ Network Scanner Selector EX
Android File Transfer Agent
RealPlayer Downloader Agent
Internet Plug-ins:
o1dbrowserplugin: Version: 5.4.2.18903 Support
OVSHelper: Version: 1.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
DivX Plus Web Player: Version: 2.3 - SDK 10.5 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobeExManCCDetect_x86_64: Version: AdobeExManCCDetect_x86_64 1.0.0.0 - SDK 10.7 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 65 Check version
Safari Extensions:
Buffer: Version: 2.6.0
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.172
AdBlock: Version: 2.7.7
Translate: Version: 1.1
YouTube Center: Version: 2.0.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
Fountain Music: Version: 2.3 Support
User Internet Plug-ins:
BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 Support
RealPlayer Plugin: Version: (null) Support
Google Earth Web Plug-in: Version: 7.1 Support
npsf_uni: Version: sf 3.3.2.1 Support
npsf_cef: Version: sf 3.3.2.1 Support
3rd Party Preference Panes:
Application Enhancer Support
Flash Player Support
Flip4Mac WMV Support
Growl Support
Java Support
Tuxera NTFS Support
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Mac OS X: Disk size: 698.32 GB Disk used: 319.27 GB
Destinations:
2 TB Seagate Backup Plus Drive [Local] (Last used)
Total size: 2
Total number of backups: 58
Oldest backup: 2014-03-29 12:50:27 +0000
Last backup: 2014-07-21 12:16:02 +0000
Size of backup disk: Adequate
Backup size 2 > (Disk used 319.27 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
      9% storeagent
      6% Contacts
      6% WindowServer
      2% iTunes
      2% mds
Top Processes by Memory:
655 MB com.apple.IconServicesAgent
360 MB mds_stores
180 MB ocspd
180 MB iTunes
164 MB Contacts
Virtual Memory Information:
10.05 GB Free RAM
3.57 GB Active RAM
586 MB Inactive RAM
1.80 GB Wired RAM
808 MB Page-ins
0 B Page-outs

Creative cloud installed and run but doesn't display apps or anything for that matters , only a black bar at the top with creative cloud written and a drop down menu of (help pin on notification area and quit ), creative cloud installed and run but doesn'

creative cloud installed and run but doesn't display apps or anything for that matters , only a black bar at the top with creative cloud written and a drop down menu of (help pin on notification area and quit ), creative cloud installed and run but doesn't display apps or anything for that matters , only a black bar at the top with creative cloud written and a drop down menu of (help pin on notification area and quit )
don't know if it's relevant or not , I run Windows 8 64-bit

111994 please try utilizing the steps listed in App doesn’t open | Progress wheel spins continually to resolve the current error.

How do i use my own domain name with creative cloud?

how do i use my own domain name with creative cloud?
i don't want to post web pages from behance.net. i want to use the domain name i have for my material. is there a hosting service for this? if not, can someone give me some pointers so I can publish?
thanks!!
Lori

http://forums.adobe.com/community/behance is where you would ask about publishing to "something else" from that program
I use OLD Dreamweaver, and upload my HTML with an FTP program to my own web site... I will GUESS you can do that, if you can save HTML to your hard drive to then be able to upload to your web site

Linked Smart Object breaks a PSD after sync with Creative Cloud

After using a linked Smart Object inside a PSD and sync with Creative Cloud, the online version of file does not preview and does not work with any online feature, like Extract, Layers, or Anything else.
Any suggestion? Thanks in advance.

Thanks for the example Deryck,
The preview seemed broken on the comments tab but the image was appearing for me under the Extract one. When I downloaded the original it looked like the linking was preserved. The online version didn't seem to denote in any way that the Cecinas layer contained a Linked Smart Object, which might be helpful, but it did have the preview. Here are some screenshots of what I was seeing. Thanks for posting about it. I'll pass it on to our engineering department.

How many computers can i use with creative cloud?

how many computers can i use with creative cloud?

Two.
From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the section Purchasing and getting started:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

Any one else having trouble with Creative Cloud not opening?

Anyone else haveing trouble with Creative Cloud not opening? All I get is the splash screen and the :loading: symbol that keeps going around and around---forever.
This just started ---.
I am running Windows 8 on an i7 machine with 16 gigs of RAM. My internet connection is good---all other internet access opens just fine.
Thanks
gene

Have you downloaded and installed the following updated Mountain Lion compatible driver and software for your model?:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-107723- 1&cc=us&dlc=en&lc=en&os=219&product=4073738&sw_lang=
Hope this helps

Business Catalyst DOESN'T work as Advertised with Creative Cloud account

Question, I have a Creative Cloud, and I CAN'T publish web site that has a Business Catalyst features, why? As a designer I want to have a fully featured LIVE web site, that I could demonstrate to the clients, but instead I have limited useless webBasic.
I spent a lot of time developing that Business Catalyst featured web site, hopping that I could make it live with my Creative Cloud account, but I can't. Why you advertised that we could have up to 5 web site on business catalyst, if we can't?
I really don't wanna go to X-Cart or Magento Go, after I spent so much time learning BC features, at least give us a 1 fully featured BC website with Creative Cloud Account

http://forums.adobe.com/docs/DOC-2153
Everywhere I read it was always Webasic.
Where did you read it would be otherwise?

Weird Error with Creative Cloud

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