Weird online banking problem.

I have been using online banking for years. Recently, when I click on the Bill payment tab it will not open that page. It simply stays on the home page.
I have filed a request with the online service, but they have not given me any useful suggestions.
I have cleared cache.
I do not have any third party tool bars running.
I have enabled "allow popups".
I do not have any antivirus, or anti-malware software running.
Any suggestions would be appreciated.

Hi...
From your Safari menu bar click Safari > Reset Safari
Select the top 6 boxes, click Reset.
Quit then relaunch Safari to test.
If that didn't help, open the Finder.
From your Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.Safari
Click Go
Move the Cache.db or ApplicationCache.db file from the com.apple.Safari folder to the Trash
Quit then relaunch Safari to test.

Similar Messages

I'Work 07 "Numbers" causing online banking problem

With Numbers 07 installed in the Applicaton Folder, BofA online banking "Web Connect" opens the Numbers application in lieu of Quicken when attempting to download transactions. Has anyone found a way to resolve this problem without discarding Numbers?

Welcome to Apple Discussions
First, there is no iWork '07, the new version is iWork '08. The BofA site offers downloads in several formats but it doesn't open Numbers. I just downloaded my data from the BofA site as both .qfx & .csv. Get Info on both files reveals that Numbers is the program set by OS X to open them. I have set Numbers to open .csv but I've not done so with .qfx (I've never had a .qfx document on my Mac before).
From my post in another thread entitled "Numbers & Quicken" a little lower on this page as I write this.
This is easy to fix. Highlight a .qfx document in the Finder, highlight it & choose Get Info from the File menu. In the Get Info box, click the triangle next to "Open With." Click on this drop-down menu & choose Quicken. If Quicken is not a choice, choose "Other" & navigate to the Quicken application. Now click the "Change" button under the text that asks if you want to open all documents like this with Quicken. Then, for good measure, use Disk Utility to repair permissions.

Since a recent Firefox upgrade, I have a section of one of my online banking sites that will no longer open....says it is being blocked by Firewall. Wasn't a problem before I upgraded a few days ago.

One of my online banking sites runs contests to win cash from time to time to encourage use of the site. Prior to a recent upgrade of Firefox, I had no problem opening the necessary pages. I am now being told that those particular sites are being blocked by my Firewall. The area in question is basically a "flag" you click on to guess which of three "umbrellas" you want to open for a chance to win money. These flags are located in various parts of the online banking site; i.e., make a payment, transfers, summary, etc.

I can only guess because I've never seen such a message...
Does it help if you completely turn off Firefox's pop-up window blocker?
orange Firefox button ''or'' Tools menu > Options > Content > ''uncheck'' Block pop-up windows
You might want to check with the bank's tech support in case they've run into this before.

Problem logging on to Lloyds TSB Online Banking since recent upgrade to their sytem.

Tried for the last three days to get on to Lloyds online banking website. Just get "connecting" progress within tab, with "waiting for secure2.lloydstsb.co.uk" message at base. Lloyds assure me as there is no error message displayed that the problem is with Firefox (this has only happened since lloyds updated their software a few days ago). Have checked I have the most up-to-date version; and updated all plug ins. Still no luck!

Installing the latest version of Java seems to have improved this for me although some pages still need to be reloaded to get them to display correctly once I am logged in.

HT1222 So with OSX 10.5.8 does this online banking security problem affect me?

So with OSX 10.5.8 does this online banking security problem affect me?

@ stedman1 and Apple computer Inc.
Believe is religion.
Is that a private opinion about current security issues or an official statement of the company?

Macbook Pro on 10.5.8 online banking issues, + failed verify... help!

Macbook Pro (late 2008) 10.5.8
I could not sign in to my online banking (it would sign me back out immediately), and I was told by the bank IT that it is malicious software of some type on my machine.
I ran the Sophos scan (Sophos still supports 10.5.8 until April 2014) and it found nothing.
In disk utilities, I ran "verify" and it came up with:
-Invalid volume file count.
-Invalid volume directory count
-Error:Filesystem verify or repair failed.
I have read through The Safe Mac, very helpful... I also disabled Java in both Firefox and Safari. This could be a source for the issues.
I do back up using time machine quite religiously... I am very worried about wiping and re-installing, I have a ton of inter-dependent software working beautifully, and cannot update any of the programs because nothing will work if even one of these programs is updated. So I really am married to 10.5.8, and this particular computer.
I realize it is time to bring my Mac completely offline permanently.
Any help or suggestions as to how to best proceed to keep it happy and keep what I currently have would be great.
Thanks guys/gals!

A "live verify" (ie, a verify performed on the currently-running system drive) in Disk Utility is unreliable. It's likely that you have a problem, but not guaranteed. You'll need to repair the hard drive at a minimum. Instructions are here:
http://pondini.org/OSX/DU6.html
In my experience, repairs aren't always that reliable. In addition, I've been told that modern drives do not have these kinds of problems unless they are failing, but have no personal knowledge relating to that and don't know whether your five-year-old drive would be considered "modern." In any case, though, if it were me, I would probably erase the hard drive and restore from backups if I were you, rather than relying on a repair.
If the repair can't be completed, or if erasing the hard drive doesn't work, or if the problem comes back after erasing or repairing, then the drive is probably failing and will need to be replaced.
Regarding the bank issue, I believe this is either an error on the part of your bank or represents an attempt to hack your bank account remotely. If I were you, I would demand (politely, but firmly) an explanation of what the bank saw that they are identifying as malicious.
I honestly don't know how the bank could possibly identify malicious access, unless they noticed an attempted access from a weird IP address (for example, from an IP address in a different country or belonging to an identity-hiding service), which would indicate a hack not involving your computer. If malware on your computer was attempting access to your bank site, it wouldn't really look any different than a normal access attempt to the bank's site.

Fonts in online banking site.

Hi there, I'm experiencing a weird behavior: when checking my online banking website in Safari a few letters (accented, such as á, é, í, ó, ú lower- and uppercase) don't display properly.
Much to my regret I have to report that, whenever my online banking doesn't behave as expected, I have to log off in Safari and log back on in Chrome. It really bothers me to have to turn to Chrome.
Please be so kind to take a look at the screenshots posted — I do hope somebody to enlighten me as to why this is happening and what is it that I need to do to fix this bug. Thanks in advance.
Needless to say, the words in red are perfectly displayed in Chrome unlike Safari.
Please heeeeeeeelp!
Jorge...

Genius!!!
1) I changed the setting and now the letters display properly.
2) There was something I couldn't do within my bank's website (transfers to third parties) and now I can. It must have had to do with the same problem
3) My bank's been advertising that they'll be revamping their website to version 2.0. Hope none of this shows up when they do.
One additional question though, changing this setting... will it have any implication? Will I now see the majority of things wrongly displayed, just to see this one website display right?
Thanks again in advance.
Jorge...

When loading my online banking it says untrusted connection but when I try to add exception it says the site has a valid certificate and exception is not required, but still wont connect

When trying to connect to online banking this is what I get.
This Connection is Untrusted
You have asked Firefox to connect
securely to www.txn.banking.pcfinancial.ca, but we can't confirm that your connection is secure.
Normally, when you try to connect securely,
sites will present trusted identification to prove that you are
going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to
this site without problems, this error could mean that someone is
trying to impersonate the site, and you shouldn't continue.
Technical Details
I Understand the Risks
When I click on I understand the risks and try to add an exception I get this:
This site provides valid, verified identification. There is no need to add an exception.
yet I can't get passed this and connect to the site!

What are the Technical details showing as the cause?
Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
*https://support.mozilla.org/kb/Secure+Connection+Failed
Try to rename the file cert8.db to cert8.db.old in the Firefox Profile Folder to remove all intermediate certificates that Firefox has stored by visiting secure websites. 
If that helped to solve the problem then you can remove the renamed file cert8.db.old unless you have user certificates that you may want to export first and import them in the new file. 
Otherwise you can restore the certificates by renaming (copying) the file back to cert8.db 
Firefox will automatically store new intermediate certificates when you visit websites that send them. 
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder

When trying to log in to my online bank, I get error '80004005' default.asp.line48. What is this? I can login using another browser, but not on Firefox, which is my first choice. in English

I have used this online banking account for several years. Now it seems Firefox is not allowing me to see the login page. I used msn.com to try it and it worked. So it's Firefox that is the problem.

I just experienced this problem. The solution was to delete your cookies for tdbank (tools, options, show cookies)
I suspect there is something in the cookie that points to a database or some server that currently isn't active - it's 1AM now, so probably have a backup server up while they do maintenance or something like that.
Most likely the login page will have worked the next day for me.

I can no longer log into my online banking website and have tried all of the suggested Firefox fixes apart from resetting Firefox, any other suggestions?

When I try to enter my customer number to log into my online banking website, an error message reads:
This form has been re-submitted. Re-enter your customer number and submit only once.
When I called the bank to find out if they could help they said it was a browser issue and suggested I should use IE or Chrome (No thanks!).
I have gone through all of the Firefox suggested troubleshooting fixes including deleting the cookie files. I have not yet tried resetting Firefox as I was hoping for a simpler solution before taking this step.
Thanks for any help you may be able to offer.

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I can no longer access my online banking account in firefox

I can no longer access my online bank account in firefox, although I can in IE. I can get through the login ID and security question, but when I type in my password and click on login, it consistently tells me I have the wrong password. I have no trouble logging in with IE. I have deleted my history completely, deleted the sqlite files from my profile, and done everything else I can find in the support area with no results. I have been able to access this website for years in firefox, and all of a sudden today I cannot. I called the bank and they even reset my password and tested firefox on their end and said they have no problems with it. I have not installed any new addons. I disabled firefox preloader. Any suggestions?

I see you are using LastPass. Could that add-on be interfering with your login?? You could try disabling it temporarily under Tools > Add-ons to test that theory.

Cannot get my "log in" button to work for online banking. Stopped working about a week ago. Checked Time Warner Cable and the Bank and they said it's on your end. Can you help?

I have been online banking with TD Bank for years now and have never had a problem getting into the log in. About a week ago when I would click on the log in button, nothing would happen however I can get into every other link on that site. I contacted TD Bank and they said that my account was fine and I was not locked out and there were no security issues. I then called Time Warner and they checked my service and said nothing was wrong with my service and that it sounded like it was from my server since I was going through Firefox, I should call you guys and see if it is the problem.

Let all cookies expire when you close Firefox.
* Tools > Options > Privacy > Cookies: "Keep until": "I close Firefox"
Make an Allow exception for the ones that you want to keep.
* Tools > Options > Privacy > Cookies: "Exceptions"
You can inspect and modify the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
Make sure that you do not use "Clear Recent History" to clear the "Cookies" and the "Site Preferences" (Site Preferences includes the cookie exceptions)
*https://support.mozilla.com/kb/Clear+Recent+History
Clearing cookies will remove all specified (selected) cookies including cookies that have an allow exception.
See also:
* https://support.mozilla.com/kb/Cookies
* https://support.mozilla.com/kb/Enabling+and+disabling+cookies

My online banking doesn't support 4.0b10. How do I go back to 3.6?

I would like to deinstall 4.0b10. Apparently this is a beta browser which is unsupported by my online banking account. I was doing fine with 3.6, so how do I get it back

On other platforms you can have multiple Firefox versions installed, having both the 3.6.x and 4 beta is no problem. I don't know if that is possible on Mac.
If you do not have the Firefox 3.6.x version anymore then download the full version of 3.6.13 from http://www.mozilla.com/firefox/all.html
Drag the 4.0 beta version to the trash and install the 3.6.13 version. 
If you have problems with your [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] then you will have to create a new profile (recommended anyway if you downgrade).
* http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
* http://kb.mozillazine.org/Testing_pre-release_versions

How come version 3.6.3 will not allow me to access my online banking while version 3.6.2 can when they are both exactly the same setup?

I have two computers. Both had Fire Fox 3.6.2. I then upgraded one to 3.6.3. I then tried to access my online banking and I was unable to with the Version 3.6.3. I then went to my other computer and I had no problems accessing it with the one that has 3.6.2. On the computer with 3.6.2 that was upgraded i did not change anything. It has the same add-on, settings, etc. This happens to some other sites as well. I have read and looked through all the help files and nothing helped. I've done everything except uninstall Fire Fox and reinstall 3.6.2 (if i can find it) to see if that will work. I really don't want to do that but if i must then i shall.
== This happened ==
Every time Firefox opened
== I upgraded my fire fox from version 3.6.2

Your plugins list shows outdated plugin(s) with known security and stability risks.
# Shockwave Flash 10.0 r32
# Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
Update the [[Java]] and [[Flash]] plugin to the latest version.
See
http://java.sun.com/javase/downloads/index.jsp#jdk (you need JRE)
http://www.adobe.com/software/flash/about/
"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

When I try to access my online bank account thru Firefox, the session times out. This is on a new Macbook Pro. On my old Macbook Pro I can access the site.

When I try to access my online bank account thru Firefox, the session times out. This is on a new Macbook Pro. On my old Macbook Pro I can access the site. I know it is probably something in settings but cannot figure it out.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Weird online banking problem.

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