Weird PPPoE problem with new Time Capsule

OK, so this is a long and tedious saga, but I don't know what details are important and what are irrelevant.
I had an old AirPort Extreme which was giving me problems. I could connect to the internet fine when I connected my MacBook directly to the DSL modem via the Ethernet cable, but when the same cable was plugged into my old AirPort it thought that there was no Ethernet cable connected to the WAN port. The AirPort was over five years old, so I figured that it was just past its time, and I kinda wanted a Time Capsule anyway for wireless backup, so I went to the Apple Store and bought one today.
I just tried to set it up, and AirPort Utility is telling me, "This Apple wireless device is set up to connect to the Internet using PPPoE but no PPPoE server can be found. Make sure your Internet service provider requires that you use PPPoE, and make sure that the modem is turned on and connected to this Apple wireless device's WAN port and try again. If you still can't connect to the server, contact your service provider."
Well, I did contact my ISP (AT&T Yahoo!), and they said that if I can connect directly via Ethernet, the problem has to be with the Time Capsule or its settings, so they can't help me. I've tried power cycling the DSL modem and Time Capsule, and I keep getting the same problem. Does anyone have a clue what might be going on? (I'll probably call AppleCare when they're open, but I thought someone here might be able to shed some light on the situation.)
Thanks!

I had a similar problem (to name one) and couldn't resolve it... I packed it back up and am returning it tomorrow.
All these people have all these solutions but none of them should have to do any of it! That is the biggest problem I have with the TC. They give you a small little guide to set everything up and it doesn't deal with any of this. With networks and computers as they are right now.... you should not have to do any of this at all. You should be able to plug it in, answer a few easy to answer questions like it does ask and then it should configure itself just as any other network device I have purchased in the last 2 years. Even my PS3 I bought last week did it by itself by only asking a few questions! (Same as my macbook... so you know they can do it)
Now.. say you do get it all set up and it works great... hope you don't have kids that like to play their XBox 360 online because guess what.... it isn't compatible with the TC wireless!!! If you want to use your PS3.... you have to buy more stuff.
No.... do yourself a favor... go buy the D-Link DIR-655 that has a USB storage link... hook it up and be in business in 10 minutes. You can also get a 1TB WD external hard drive for $209.00 and hook it up direct to your mac and use time machine and transfer files faster than a mule walking up hill.

Similar Messages

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    Hi there,
    got some problems with Time Capsule and 7.5 Firmware as well. Since it is my first device, I have no experience with older firmwares or models though.
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  • WiFi no longer working with new Time Capsule-can you help please?

    Hi all,
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    Irving Gonzales,
    If your computers are 802.11N capable, you might want to try an advanced setup that might help your Time Machine speeds some. I have not personally tested it, so it is just a personal theory at this point.
    First, in a mixed environment the 802.11N clients all get slowed down.
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  • Time machine not connecting with new time capsule

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               ▹ System Preferences... ▹ Network
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  • Setting up Air play with new time capsule and newer airport express?

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  • Wifi Working With New Time Capsule But Can't See It To Configure Settings?

    I had an airport extreme but recenlty purchased an airport time capsule. When I initially plugged it in, by airport utlity saw it and it asked me to set up a password. But then I noticed there was no internet signal getting to the time capsule. We wound up replacing the DSL Router and now the internet is up and running. But now when I open the airport icon, the time capsule doesn't even show up. When I open the airport utility through finder it shows the time capsule but blocks me from accessing anything. So I can't go into any set up configuration for changing passwords, setting up guest network or setting up the back up to the time capsule. I don't see any downloads for a new utility for the time capsule, so I'm assuming it's the same as for the airport extreme? What do I need to do in order to be able access the configuration areas?

    Reboot the TC.. it is hard for poor OSX to find it.
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