Weird sounds in files after upgrading?

After many years of Apple hatred, I finally convinced my brother to buy an iPod. Now he has 3. He uses WinXP and has used iTunes 4.9 for a year now and has raved about it...
until now.
Wow Apple, a MAJOR critical error with your Windoze users. My brother upgraded to iTunes 6 and now his whole music set up has been completely shagged. He's managed after 3 days to get CD's to burn in iTunes and for iTunes to recognize his music files and play them but half his songs play with really low sound quality, almost like they are playing on an old record player with no bass. I understand it could be the iTunes 6 or the Quicktime 7 that is causing this problem from reading the discussion forums but how do I help him?
Please note, we have tried many of the suggestions in this forum, including the posts about setting the Quicktime Audio properly in the control panel. Nothing we have tried helps. This new version of iTunes/Quicktime simply will not play his previous music files with anything like its previous audio quality?
It puts Apple users in a tough spot when we sell the superiority of Apple products to our Windows friends only for them to find that the product is actually substandard to their Windows audio software. At the risk of being lynched here (I use both Apple and Windows) the problem's source is probably the vast array of third party possiblities that can exist inside every PC's box, the possible conflicts must be endless, I mean how do you even plan for that many kinds of sound cards? Pretty easy for Apple to upgrade iTunes for their own OS when THEY make the sound card... But we should keep this as an Apple only product if we can't provide a superior experience for Windows users...
my brother is pretty annoyed right now. Can I help him or just tell him to suck it up until Apple releases a patch.
newfieboy
G4 Powerbook 15inch   Mac OS X (10.4.4)   Brothers who use WinXP and iPods

What do you mean it was the files not itunes? I'm having the same problem with importing.

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