Weird User error - Items disappear from Workflow inbox when refreshed

Hi All,
One of our end users gets this error -
He logs into business workplace, and clicks on one of the items and exits without doing anything - on refresh the item vanishes from his workflow inbox - not visible in any sub folders or Outbox (Work items exceuted by me).
Same thing occurs when he clicks on the "Reserve" or "Replace" icons for an item and does a Refresh. The item disappears from Inbox.
Tried to swtich off the Preview pane and refresh - same occurence.
Tried to refresh / reserve from another computer and the same thing occurs.
Is this a problem with the GUI / user profile?
Any pointers highly appreciated.
Rgds,
Rahul Kochhar ([email protected])

Rahul,
Welcome to SDN Forums!!
Is the user in question a selected agent for the work item(s)? Does this happen only for a specific user? If so, it could be an authorization issue. Check for any failed authorizations (SU53) for the user. What is the status of the WI when it disappears from the inbox? If in error, check for error messages in the technical display of the WF log.
Cheers,
Ramki Maley.
Please reward points if the answer is helpful.
For info on awarding points click on this link: https://www.sdn.sap.com/sdn/index.sdn?page=crp_help.htm

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                    <scheme-name>default-scheme</scheme-name>
                    <service-name>DistributedCache</service-name>
                    <!--
                    <serializer>
                    <class-name>com.tangosol.io.pof.ConfigurablePofContext</class-name>
                    </serializer>
                    -->
                    <backing-map-scheme>
                            <local-scheme/>
                    </backing-map-scheme>
                    <autostart>true</autostart>
            </distributed-scheme>
    </caching-schemes>
    </cache-config>
    this is coherence-cache-config.xml from the coherence.jar.
    <?xml version="1.0"?>
    <!--
    Note: This XML document is an example Coherence Cache Configuration deployment
    descriptor that should be customized (or replaced) for your particular caching
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    strictly for demonstration purposes and are not required.
    For detailed information on each of the elements that can be used in this
    descriptor please see the Coherence Cache Configuration deployment descriptor
    guide included in the Coherence distribution or the "Cache Configuration
    Elements" page on the Coherence Wiki (http://wiki.tangosol.com).
    -->
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        <cache-mapping>
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        <cache-mapping>
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        <distributed-scheme>
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          <!--
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          </serializer>
          -->
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            </local-scheme>
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        <near-scheme>
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          <front-scheme>
            <local-scheme>
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              <high-units>100</high-units>
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          <service-name>OptimisticCache</service-name>
          <backing-map-scheme>
            <local-scheme>
              <scheme-ref>example-object-backing-map</scheme-ref>
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          <autostart>true</autostart>
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    <!--      <expiry-delay>{back-expiry 1h}</expiry-delay> -->
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        </local-scheme>
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        -->
        <local-scheme>
          <scheme-name>example-binary-backing-map</scheme-name>
          <eviction-policy>HYBRID</eviction-policy>
          <high-units>{back-size-limit 0}</high-units>
          <unit-calculator>BINARY</unit-calculator>
    <!--      <expiry-delay>{back-expiry 1h}</expiry-delay> -->
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          <cachestore-scheme></cachestore-scheme>
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      </caching-schemes>
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    Andrew

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