Weirdest Problem I have ever had

Ok, so this is really weird and I can't figure it out. I have a WRT54GS wireless router. I have one computer directly connected to the router with ethernet cable, an Xbox 360 connected with ethernet cable, and then one computer that connects wirelessly. I also use my iPod Touch to connect wirelessly and I myself use it most frequently for internet when I am at home, while the other people in my house use the computer that's directly connected.
As far as security goes, I live in a rural area and the next closest house to me is about 300 yards, so I'm pretty laid back on it. I have been using MAC address filtering to only allow specified MAC addresses to connect to the network, these being my personal computer and my iPod. About two days ago, my iPod was unable to connect to the internet. It was still able to join the network no problem, but was not able to access anything that required an internet connection. All the other computers in the house had no problem connecting and worked fine.
Then yesterday, the computer that is directly connected to the router stopped connecting to the internet. I am able to connect to that computer with mine, and vice versa, but the other one has no internet connection whatsoever. I can still login in from that computer to change router settings if I like, so I know it's still connected to the router. I have not tried connecting at all with the 360, but I'm assuming it will not connect either. The only thing I am able to connect to the internet with is my personal computer, which connects wirelessly (it is strange to me that I can still connect with it, but not the other computer that is directly connected into the router).
My personal computer is the only computer on the network that uses a Static IP address, so I'm guessing since it can connect and nothing else can that my router is not renewing IP leases on any other devices in my house.
So my question is, what do I do? I have already tried resetting the router and updating firmware for it. I have tried renewing IP lease on the other devices, nothing seems to be working. I have even disabled all security on the router to make sure something wasn't going on there, but none of that has helped. If anyone has any ideas as to what's going on, or what's wrong, please let me know. I'm not a genius, but I'm pretty familiar with how the router works and have tried everything I can think of.
Oh yeah, I don't know who my ISP is. Like I said, I live in a rural area, so I actually have some form of satellite internet that gets transmitted from a radio tower via FM to a box on my roof. I have tried calling the company before only to find out they only installed the equipment. They gave me the number of the provider which I called. They told me they were just the provider for the area, but not actually providers and could not actually troubleshoot any problems I might be having. Long story short, the last time I called them was about 2 years ago, and I'm still not sure who I'm dealing with.
So please, if anyone can help, I would greatly appreciate it.

Try disabling MAC Address filtering and see if your X-Box and IPod can connect both at the same time...Also check if you can ping 4.2.2.2 on your wired desktop...Access your router set-up and go to status tab and look for Internet IP Address...You should have an Internet IP Address...
If you can ping 4.2.2.2 on your wired desktop try to ping yahoo.com and see if you get replies...If yes, you probably have internet access and you should disable all firewalls and adjust the browser settings(delete cookies, files, history, forms, passwords) etc...
If nothing works you should hard reset your router...
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...See if you can connect...

Similar Messages

Ok, this is possibly the strangest problem I have ever had...

My ipod will not turn off. I have tried holding the play/pause button, and tried restarting it by holding play/pause and the center button, and nothing has worked. When I leave it idle it does not turn off. It still works just fine, still accepting a charge and all, so I have been able to use it, but it must stay on the charger overnight or the battery will be nearly dead by the time I wake up the next morning. Does anybody have a solution for me that does not involve restoring my ipod? The computer I have all of my music on is acting up right now so all I have is my laptop so transferring all my music will be a major pain as I have very little hdd space on this. Btw it has already been updated to the latest software before this problem arose, so an update is also not possible

It sounds like you tried to do a Reset, but you held down the wrong buttons. Try this:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.

Weirdest problem I've ever had

Here's a mystery for you. It's beyond me on what is going on with my computer.
When I start my computer up in my office it does something weird. Everything loads up normally except for a couple of items on the rightside in the menu bar (wireless network and language icons). If I roll my mouse over any of the items that have loaded in the top right part of the menubar, for example the volume icon, I get a spinning beach ball which goes away if I move the mouse away. It appears as if the system is still thinking or working on loading up the menu bar items. The Apple and other menu options on the left work okay.
During this time, if I open anything to do with system preferences the whole computer freezes and leaves me with spinning beach ball. This includes trying to use the items on the right side of the menu bar.
If I don't go into system prefs I can open applications and use them normally with the exception of anything needing an internet connection. Safari and Mail simply act as if they are not connected to the internet (btw I connect via built-in Airport Card).
If I wait about a half hour. The spinning ball goes away and the final menu tools load up including the Airport one which opens with Airport turned on. However, the airport card isn't connected to any networks and there are no networks available in the drop down list when there should be at least four or five (I'm in a neighborhood where just about all my neighbors have wireless hubs).
Now here is the rub. This only happens if I boot up my computer or wake it up from sleep in my office. So right now I have to go to the dining room (20 or 30 feet away) turn on my computer. Wait till it fully boots up than walk it to my office. Then everything works normally.
I thought it would go away if I did a clean install of the system software, but it still does it. It's as if my office is at a nexus where all the wireless hub signals confuse it. Well okay, that's a stretch since all the signals are available in the dining room too.
I'm just dumbfounded. Anyone have an idea? Possible microwave or electromagnetic waves causing it? Aliens? Ghosts?
Thanks ahead of time.
Jason

Jason,
Can't help you, but let me know if you get an answer.
My e-mac is freezing up in a similar manner.
Sometimes the windows freeze in the middle of a zoom.
Sometimes i get the spinning beachball and sometimes the beachball freezes.
[email protected]
Thanks.
P.S. I haven't have the patience to wait and see if the beachball stops spinning.

Hello this is the first time I have ever had a problem. I am trying to down load a movie and it keeps giving me error -50. I have signed out and back in and deleated the download and tryed again and still will not download.

Hello this is the first time I have ever had a problem. I am trying to down load a movie and it keeps giving me error -50. I have signed out and back in and deleated the download and tryed again and still will not download.

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store.

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store. I have already had to have a technician to look at it and really couldn't figure out what the deal was. I was told that the APP store software should give me no problems but the truth is that it locks up on the software. This machine is only 4 weeks old and I am using 37 g on a 1 T hard drive. There is no reason for it to be locking up. Also, when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that. I successfully used the help program on my pc lots of times. I did not need a $2000. plus machine to just get email. I just wanted to unload on somebody that might understand my pain and after checking out this site...I think there is a few of you out there.

I was told that the APP store software should give me no problems but the truth is that it locks up on the software.
The apps downloaded from the Mac App Store are written by third party developers, not Apple. If you have problems with those apps you need to visit the support area for their websites. Launch the App Store, locate the app name. You should see a support link.
when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that
Go to ~/Library/Preferences. Move the com.apple.helpviewer.plist file from the Preferences folder to the Trash. Restart your Mac, try the Help menu.
If you need help finding that file, hold down the Finder icon in the Dock then click: New Finder Window. From the menu bar top of your screen click: Go > Go to Folder. Type this in exactly as you see it here: ~/Library/Preferences/com.apple.helpviewer.plist That will take you right to that file.
(.plist) files stores information about a particular app or in this case, the Help viewer. Often times deleting the .plist file resolves the issue.
It's fine to "unload"... we understand that you expect your iMac to be stable but there are times when things go awry. That's why we have these forums so that you can you get help.
You may want to read up on how to repair the disk if necessary or reintsall Lion > OS X Lion: About Lion Recovery
Apple - Find Out How - Mac Basics
How to "switch" from PC to Mac > Apple - Support - Switch 101
I'm sorry you feel, "ripped off", but you are using the world's most advanced operating system and it may take some time to adjust to a new OS. http://developer.apple.com/technologies/mac/

Beta user: The only problem I've ever had is still there. Scanning a page suddenly develops a mind of its own.

Beta user and only problem I've ever had is still there in 3.6.7. Scanning a page develops a mind of its own. Suddenly shoots to top or bottom. Never happens in Explorer.
== This happened ==
Every time Firefox opened
== Beta

You may have switched on [http://kb.mozillazine.org/accessibility.browsewithcaret caret browsing]: press F7 to toggle
See http://kb.mozillazine.org/Scrolling_with_arrow_keys_no_longer_works
Tools > Options > Advanced : General: Accessibility: [[ ] "Always use the cursor keys to navigate within pages"
In Firefox 3.6 and later versions you can disable the F7 shortcut that toggles caret browsing by setting the pref accessibility.browsewithcaret_shortcut.enabled to false.

HT201303 I have rented 2 movies the past 9 days and they won't transfer to my iPad - error message says that they cannot be played on my iPad. I haven't watched either movie and this is the first time I have ever had this happen.

I have rented 2 movies the past 9 days and they won't transfer to my iPad (first generation). Get the same error message that says they cannot be played on my iPad. I haven't watched either movie and this is the first time I have ever had this happen after several successful movie rentals and transfers.

When you have a query please post the feed URL rather than its contents. For the record, yours is at
http://www.honywoodschool.com/podcast/44986
I don't have an iPad to test this, so I can only refer you to Apple's Podcast Tech Specs page:
http://www.apple.com/itunes/podcasts/specs.html#formattingvideo
This says that the maximum video size for an iPad is 1024x768 - your latest episode is 1280x720.
Slightly confusingly, it also says
'iPad & Apple TV can play the following video formats:
H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format'
which suggests that mp4 files are even more limited.
Incidentally your feed gives this URL for the media file:
http://www.honywoodschool.com/user/59/133934.mp4
However when downloaded this produces a file called 'howtosetupappeid.mp4' so soe sort of redirect appears to be in place, and these can sometimes cause trouble. It's better to link directly to the file - it's possible that the iPad doesn't handle the redirect.
That's all I can suggest: if it still doesn't cover the problem I can only refer you to the iPad forum where someone may be able to actually try your podcast and offer a comment.

I can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a

i can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a company.

Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
Please refer to the following KB doc. Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
The above link will help you to install a special version that does not require activation.
In case you further need any help, please let us know. We will be more than happy to help you.
Regards,
Aadesh

How do I delete files on my iPod second gen? This is a NEW problem I have only had with the latest version of iTunes. I have not changed libraries.

How do I delete files on my iPod second gen? This is a NEW problem I have only had with the latest version of iTunes. I have not changed libraries. All files are grayed out. I have already read related posts in the iTunes community.

Thanks but I had already read this, and it was no help at all. Under the Summary tab, "Options", there is no check-box to manually manage my stuff. I suspect this is because it is a 2nd gen iPod, with ONLY manual management. The only way to delete my stuff seems to be to reset the entire device.
I like to listen to podcasts. What is particularly frustrating is that the 4th gen shuffle CANNOT play podcasts, but ONLY music, which I discovered after a lot of research and multiple visits to an Apple store. So I have to resort to an older version of the shuffle to play podcasts And now with the latest version of iTunes there seems to be no way to delete any podcasts on the older version. Apple just makes it harder and harder for us podcast-lovers, driving us away from Apple -- driving me away from the entire brand and from ALL Apple devices, not just iPod.

Don't EVER BUY HP again the worst customer service experience I have ever had.

$39 dollar to answer a question regarding a product you sell! Mathew employee [text removed for privacy] not only rude and not helpful but actually gave me the wrong number to call for his supervisor. An hour and a half of wasted time at work trying to get a simple question answered. I have never had a problem with Dell customer service or products. Now my employer knows and will never buy HP again as well. Hopefully by writing this it will save someone the time, energy, and headache. Keep doing business like that HP and you won’t have one.

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message
Wendy M - HP Support Forums Moderator
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The most awful pvr box I have ever had the misfort...

I got BT Vision a few months ago and have, right from the start, been frustrated by the terrible box. I've been using pvrs for many years, my favourite manufacture is Humax, fwiw.
BT box good points:
The padding where it will pad programmes that start one after the other on the same channel - the box will pad either side of both programs.
BT box bad points: - here goes:
Terrible remote reception - point the remote at anything other than the box and it might work - point it directly at the box, and it wont.
Doesn't work well with aftermarket/replacment remotes - I have a Logitech Harmony One remote that has, up until now, worked with every single item I have programmed it to. Not with this box though.
Sluggish remote response - when fast-fowarding through adverts and pressing play to resume, a lottery ensues as to the replay point. It might be 12 seconds after the point when you press play, or 1 minute before you pressed play.
Bad reception? I constantly get messages about poor/low freeview signal via this box, however, the two other pvrs (both dual tuner) and dtv never have any problems with signal - they all report a signal strength and quality of 10/10.
Menu. Who designed the menu? Imagine a list of 10 things. On every other single item I have ever owned, if I'm at the top menu item and I want the bottom menu item, I simply press the 'up' button to scroll from the top directly to the bottom. It's not rocket science, surely? Not on this box. To get to the bottom you have to press 'down' several times - this is made all the more difficult due to the FACT that this box is terrible with remote reception. This is the worst thing about the menu system, but the rest is equally unintuitive. Getting into menu options is incredibly fustrating.
Constant hanging - I'm finding that this box needs more resets than most others I have owned - kind of interrupts your viewing, no?
Sound - the sound stage constantly distorts, calling for a rewind to reset the sound. The box is connected via S/PDIF to my DSPAX640SETII amp that works fine with all the other connected equipment.
Apart from that, it's great. Not.
Comments?

Terrible remote reception - You may have a problem with your remote. OR, there is other AV eqpt interfering with the signal (like a light auto sensor on your TV).
Not one of my other 9 items has this problem
Doesn't work well with aftermarket/replacment remotes - No, it doesn't.
No comment
Sluggish remote response - when fast-fowarding through adverts and pressing play to resume, a lottery ensues - you're pressing the FF button too many times. It has 2xFF, 3xFF, 4xFF and then an uncontrollable super 4xFF.
No I am not. I'm fully versed on how multi speed works thankyou very much. Even 4xFF (in your parlance) causes the lottery effect.
Menu. To get to the bottom you have to press 'down' several times - No you don't. Simply press the volume button down to get to the next bottom screen. Or up to go back.
On every single other item I have ever owned, to scroll to the bottom of a selected menu is acchieved by pressing the 'up' key. Every single one.
Let me demonstrate:
You press the menu button and the below appears, with 'play' highlighted:
Play
Settings
Picture
Audio
Info
On every single product I have ever owned or used, to get to 'Info' from 'Play' is done by simply pressing the up key once. On the BT Vision box, you'd have to press 'down' 4 (or in reality, 7or 8) times to get to 'Info' from 'Play'.
Constant hanging - You may have a problem or fault with your box/internet connection.
I have no problem with my internet connection.
Sound - I cannot comment on this. The Vision box only uses Dolby 5.1 surround Sound for On Demand films only. So I do not have my box connected to any external AV eqpt.
Well - it does.
Hope you get all the above resolved.
Me too
Rank - Mostly Harmless.

Honestly, Safari 3.1 = the worst web experience I have ever had.

Maybe it's just my opinion, but I loved Safari for all those times before this update. When I updated it my whole computer was extremely slow. All the applications took a very long time to run.
When I actually click on the Safari app, it took at least a good 4 minutes to fully load, no joke. And then to go form website to website that was jsut total torture. I have never had a slower web experience.
I finally decided to clear my Cache. Once I did that everything seemed to run a lot smoother. Then every few minutes it randomly quit on me. Last night I was using Safari [after I cleared my Cache] for about 15 minutes. It quit on my 7 times. What's up with that?
I have finally decided to stick to Firefox, I am sorry. But Safari isn't showing what a web browser can really be.

I've restarted my computer several times - no difference. It's like ever since I did that software download/upgrade a few days ago my hot-key functions have been re-wired in gmail: the shift key works as an apple hot-key thing, so things jump around and such whenever I push it and it goes to different typing fields or navigates backwards/forwards through safari windows in connection with various letter keys...
This is kind of hilarious, I must admit, but I need that gmail account to work for my job & it is not working properly.... So that's rather less than ideal and just plain confusing. Anyone here have any idea what's going on and how to fix it? This isn't my idea of a helpful upgrade...
Thanks,
Leif

F.F. keeps telling me i need an ActiveX Plug-in but i can not find one for 3.5.11. This is the first time i have ever had a problem and totally lost here...please help. Jared

I was going to add some new ringtones to my cell and in trying to listen to the samples i keep getting the Firefox needs to an ActiveX Plug-in would i like to be directed to where it is but nothing there matches....
== This happened ==
Just once or twice
== Every time i have tried to go to site to review ring tones...

Firefox, and most other browsers except IE, does not use ActiveX. See [[ActiveX]]
You can try this add-on to see if it will allow you to listen to the ring tones by using IE's rendering engine in a Firefox tab:
https://addons.mozilla.org/en-US/firefox/addon/92382/
Note that the support for your version of Firefox is scheduled to end in August 2010 (see info at top of this page: https://www.mozilla.com/en-US/firefox/all-older.html . You may want to consider upgrading to the more current version: http://www.mozilla.com/en-US/firefox/all.html
Also see:
http://support.mozilla.com/en-US/kb/Upgrading+to+Firefox+3.6#What_s_new_in_Firefox_3_6_
http://support.mozilla.com/en-US/kb/Updating+Firefox
http://support.mozilla.com/en-US/kb/Installing+Firefox
https://support.mozilla.com/en-US/kb/Custom+installation+of+Firefox+on+Windows
'''''Other Issues''''': ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
'''Update Java''': your ver. 1.6.0.19; current ver. 1.6.0.20 (important security update 04-15-2010)
(Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed.
'''NOTE:''' Java version 1.6.0.21 has been released. It is mainly an update for developers of Java applications and most users do not need to be concerned about downloading version 1.6.0.21. '''''At this time''''', the update option in existing installations of Java 1.6.0.20 are not updating to version 1.6.0.21; '''''at this time''''', it must be manually downloaded and installed. According to the Java release notes:
''"'''Bug Fixes'''''
''Java SE 6 Update 21 does not contain any additional fixes for security vulnerabilities to its previous release, Java SE 6 Update 20. Users who have Java SE 6 Update 20 have the latest security fixes and do not need to upgrade to this release to be current on security fixes."'' Source: http://java.sun.com/javase/6/webnotes/6u21.html
'''Install/Update Adobe Flash Player for Firefox (aka Shockwave Flash)''': your ver. 10.~~red:0 r32~~; current ver. 10.1 r53 ('''important security update 2010-06-10'''; see: http://www.adobe.com/support/security/bulletins/apsb10-14.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash Updating Flash]'''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
-exit Firefox (File > Exit)
-''In Windows,'' check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-''In Windows,'' double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash
-when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Flash ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]
'''You '''~~red:'''MAY'''~~''' need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)''': your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
''You may be able to update from the Adobe Reader installed on your system'' instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (''in Windows, Start > Program Files, find and click Adobe Reader to open''), click Help, click Check for Updates. Allow the download/update to occur. If you use this method, no need to proceed with the instructions below, '''but''' do look at the two bulleted items at the bottom "'''NOTE for IE:'''" and "Also see:". Restart Firefox and check your new version here: http://www.mozilla.com/en-US/plugincheck/
''If you go to the Adobe site to download the current Adobe Reader:''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-In Windows: check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-In Windows: double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]

Probook 430 G1 - The worst notebook I have ever had

Good Afternoon HP (or whoever may be reading this),
This email is written to address HP customer support.
I will try to keep this message as civilized as possible. I abhor people who abuse manufacturers/sellers just because they have a problem with a product. In this case however, I am beginning to reach the absolute edge of my patience, and so I beg for your forgiveness if I come across as being too blunt.
In August 2012, I purchased a Probook 430 G1, which was one of the newest batches installed with the Haswell chips back then. This was a student promotion offered by my school, Nanyang Technological University, in Singapore.
I don't really want to get into the specifics of the EXTRAORDINARY journey with this laptop, because it makes my blood boil. But the gist of the matter is this: I paid approximately SGD$1200 for this unit, a i7-4200, 4GB RAM model, hoping for a decent experience. What I got back in return was a horrendous laptop which had problems surface from the 2nd day I began to use it. That's right, 2nd day, not 2nd week or 2nd month.
I sent the laptop to HP service centre for a total of 3 times, as well as 1 time where they sent a technician over to try and resolve my problem by installing a new hard disk and then a new motherboard. Problems, not necessarily happening all at once were:
Ultra-incredibly slow performance. I would click on Settings, and it would take 5 minutes before the Power option came up, another 5 minutes before the Sleep, Shutdown, and Restart options came up, and another 5 minutes before the laptop actually shut down. Clicking on internet explorer would take 5 minutes before the browser started to open.
Screen brightness went crazy. I suppose there is a auto mechanism to change the screen brightness according to ambient light. Well, all I can say is that there were times for no reason the laptop would intermittently change brightness back and forth in a jerky manner which almost gave me an epileptic fit
Hard disc problem detected, please blah blah reset blah blah diagnostic blah blah. Every single freaking time I switched on or off my laptop, the same message would appear.
Two times when I sent the laptop for repair, and specifically on the second time, I was told that it was a hard disk problem (I don't need to know that because the computer already displayed that. Tell me something more which any 5 year old kid looking at the computer screen can read out) and that they would replace it for me. I insisted the second time that I was sure it couldn't be a hard disk problem because the first time I retreived my laptop from the service centre, the EXACT SAME PROBLEM had occured. I implored them to perform A THOROUGH CHECK ON THE LAPTOP rather than just replace the hard disk, and was told that they would. But hey when I went back to collect the laptop, guess what had been done this time? HARD DISK CHANGED AGAIN. Of course, I was delighted that they took my begging into consideration. And yes you guessed it, THE EXACT SAME PROBLEM... AGAIN happened. And so came the third repair request...
I was told that they would dispatch a technician down to my hostel (I stay on campus) to help be rectify the problem. In the first place, they did not send the technician during the time period which they promised, but I'm not too strung up over that. The technician stripped my laptop to the barebones, and said that everything looked fine, and by examination, from looking at the components, the only evidence of change over the last two repair sessions was a simple hard disk change, and that the other components had not been removed for checking or diagnostics (another indicator of A NICE, THOROUGH CHECK). So he said changing the motherboard might help, and of course I'd kill to make the laptop finally fully functional (this was already 1 year + after the original purchase. I had reverted back to using my DYING OLD LAPTOP WHICH WAS STILL BETTER THAN THE USELESS HP JUNK I HAD TO DEAL WITH)
So he replaced the motherboard and everything, but when rebooting and doing some technical stuff, he told me that a NEW ERROR HAD OCCURED, and that the diagnostics for the battery had failed. Yay. Pleased to say however, I never use my laptop unconnected to a power source so goodness, saving myself from even more horrors. Well I could make do with that right?...
And now the latest problem. Cache problems. I don't really know what that means but trying to surf the internet has been murder. 'Waiting/ trying to detect the cache' or some message like that always pops up at the bottom, SSL Connection errors, the script can't even load. Can't even connect sometimes. The screen resolution I don't even know how to describe e.t.c, e.t.c, x100. I don't want to say more, but it is UNFREAKING POSSIBLE TO USE THIS LAPTOP FOR ANY USEFUL PURPOSE.
Okay so my rant is nearly almost over. I just want to say this. I am sick and tired of travelling down from my busy schedule just to give my laptop for HP to change my hard disk so lamely like that. I am tired of trying to troubleshoot, call, find HP contacts (Probook 430 is not even recognized on the model detection page for goodness sake). For the record, I had a decent-ish experience with my previous laptop which was also HP, and generally during the 3 times I phoned in, the HP person attending to me was very accomodating, polite and sympathetic, and I cannot help but be impressed by it.
But honestly, I feel like demanding nothing less than a full refund for my $1200 because honestly, I have spent more time trying to repair my laptop than using it properly. For the record, I have never asked for a refund for anything in my entire life. This is the first time I really want to do that. I will never ever buy a HP laptop after this because this experience has been too traumatizing to describe.
HP, if you are reading this, please wake up and buck up your idea

Hi @gyx9 ,
I have sent you issue to be escalated and do check your private message when a HP employee reaches out to you.
Best,
Russ
I worked for HP.

Hp products are the best that I have ever had by far

I have just spent the past half hour reading about all the problems that some people have had with their HP product. I,
myself, have had real horror stories about many OTHER brands of computers, including the Acert laptop that literally blew
up only a week after I purchased it brand new! I went back to Best Buy, where I bought it, just, in my mind, to swap it for a new one, when I spotted a "Display Model HP Pavilion dv4 Notebook Laptop, that normally sells for over $900, on sale to get rid of it, as it had passed it's time as a display model. I asked the Manager of Best Buy, if I could pay the difference between the model that blew up, and the selling price of this machine, and because of the fact that the Acert only lasted 5 days before frying itself, she agreed! My lucky day! I already own an HP tower computer that has given me 2 years of 100% trouble free performance, and after a year of owning this HP laptop, I can now say that I have TWO HP computers, and TWO HP printers, that have been, without exception, the absolute best machines that money could buy! I would recommend HP products to anyone. I understand just how frustrating that it can be to talk to a technition in India, and HP is at fault in this department
as is every other computer manufacturor, I presume to control costs to be able to offer these machines for the very low prices that they can. I want EVERYONE reading this to just stop and think of this statement. FIRST- I am NOT employed by HP in any way, I'm a truck driver and Classic Motorcycle restorer. Second- if it were not for the incredible cost savings HP see's in having their call centers in countries like India, my laptop, that was over $900 new, WOULD have cost better than $1500! So, next time you feel like you got the run around, do what I have always done BEFORE i called into customer service for a hardware problem. Write down every problem, in plain english, that you are having, and have had in the past, with the machine that you are having the problem with. That way, when you get frustrated, you will not actually forget an important issue that in your frustration, you have failed to mention, as that problem, MAY just be the actual issue that needs to be fixed FIRST, then all the other problems will actually repair themselves. I speak from experiance! NO MACHINE can possibly be perfect every time one is made, because every computer is made by the most imperfect being on earth, HUMANS! Give this post some serious thought before you call customer service with hate on your mind. You are asking someone sitting many miles away to help you fix an issue without them even being able to look at your machine. Thaqt HAS to be a very hard thing to do! If you need it fixed ASAP, then take it to a LOCAL computer repair shop, pay the service fee, and within an hour or two, your machine will be good as new. That is what you would do with your car, for crying out loud!
Glenn Merideth
Glenn Merideth, President, ReCycle of Montana.
A classic Japanese motorcycle restoring co.

kRevErK,
It does sounds more of a hardware problem. Perhaps you can try updating the firmware and if that fails, it's best to contact support to arrange repair for you.
Jason

Weirdest Problem I have ever had

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