Well here we go again another month same problem

Question

Im really annoyed about this now it is every month since march the same problem.
Had the issue at begin of sept got engineer to come out 16th sept to fix the issue he tested everything in the house and there was no problems. He went to the exchange and reset stuff there telling me to give it to the 3rd October to settle down.  So it settled at max achievable speed 2000kbps and my ip profile was 2000 kbps but my ip profile went down to 1750 on the 28th of sept.
Well today yip you guessed it my max speed is 500kbps and my ip profile is now 500kbps. 
Im so fed up now as i will again have to wait for them to sort it out and then it will be ok for a couple of weeks with the max speed and ip profile going down till im back at 500kbps on each.
There has got to be something causing this, the quiet line test is clear, my hub is wired direct to the wall socket that has an inbuilt filter in it.
the noise level has gone to 13.3
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:52:15
Downstream:
1.906 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 18.0 dB
Line attenuation (Down/Up):
57.2 dB / 31.5 dB
Output power (Down/Up):
17.2 dBm / 11.9 dBm
FEC Events (Down/Up):
40957 / 11
CRC Events (Down/Up):
719 / 15
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
4752 / 3
Error Seconds (Local/Remote):
97 / 5
FAQ
Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
442 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 442 Kbps
 For your connection, the acceptable range of speeds is 50-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :1952 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.

Answer 1

Hi adam_ant16
I am sorry you are having trouble with your broadband, would you be willing to give the Mod team a chance to fix this first?  I'll be happy to get involved and make sure we get everything sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig 
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.