Went to Sync... now got a picture of Sync cord to iTunes and nothing?
I was trying to do a restore on my iPod Touch to start fresh from some clutter I have already accumulated on it. It was going fine and then I got an error message that it couldn't complete the restore. I unplugged the USB and then plugged it back in and nothing. All I got when I turn it on is a picture of the Sync Cable pointing up to a picture of the iTunes symbol on the screen. I did a soft reset and no matter what I do that is all that shows. When I soft reset it shows the Apple logo like it should, and then immediately goes to that picture. When I plug it into the USB it makes the connection noise like all PC's do when you plug in a USB device but nothing. It doesn't show in iTunes, and doesn't show in My Computer. When you power it on, no slider appears, just the same picture. I have unhooked it and rebooted my computer. Also, the other iPods, Nano's I have all connect fine when I plug them in. I have the latest version 7.4.3.1 in iTunes. What am I missing?
Hello there, uromr.
The following Knowledge Base article provides some great troubleshooting steps for the issue you're having:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If once the iPad is recognized, you still see the Connect to iTunes Screen, then this article provides some additional steps for updating your device:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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