WERE ARE MY PHONE ITS BEEN A WEEK

I placed an order 6 days ago for two samsung galaxy s6 edge . at that time i had already given all my information and numbers to port from my current phone service (t mobile) to at&t . i then waited 3 days before checking online for my order status its still not shipped and said pending . so then i decided to contact at&t costumer service and a lady told me the phone numbers were ported and no need to worry my phone should be delivered shortly . its been 6 days now and i check my status online agin and it still says pending.... WHAT IS GOING ON ...why havent my phones been shipped i already accepted all terms and conditions and contacted a representative a few minutes ago and s till no fix they dont know what is going on.... ive never experienced such a hassle over new service ..my billing cycle for my tmobile bill will go through and i will have to pay two services ? WHATS up with that ,now im feeling the need to cancell my service order with at&t .

Hello @moy619
I do apologize for the wait on your new phones. Depending on the amount of internal storage on your new devices as well as inventory availability, this could be causing the delay in shipping.
However as soon as your phones ship out, you’ll be receiving an email alert along with the tracking information.
We appreciate you for choosing AT&T!
Thanks,
Charise

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