Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
welll, where to start,
About 1 week ago we started having issues with slow too no internet.
Let it go for a day or so before I called Verizon.
The automated lady does a line test. They see a problem. I end up talking with a person, run through all the normal stuff.
They send out a tech.
When the tech comes he deduces quickly that I have line issues.
So he orders a new run to my house made. I guess.
Next day around 3:00 pm the internet dies completely. Dead. Blinking DSL light no internet light.
So I call back up, they can't send someone that day so the next day they can.
So I stay home yet again.
They came on Thursday and after about 15~20 he figures out how they wired up out side does not match up what i have in the house. So we go downstairs rewire that one port.
It works... yeaaa.. and it is SCREAMING...
After about 2~3 hours of surfing/game playing.. the internet dies, intermittently, again.. back too step one.. great...
Soo i am furious at this time.. I call again.. after about 2hours on the phone and 4-5 different people.. i have someone coming the next day... that is day #3 for no work.. thank gawd i have tons of days to lose. The one advanced tech i talked to said well lets send you a different modem and a different model. I was happy happy .. great let's get rid of the 7500.
So I stay home. The usual, stay here to from 8am~5pm for the tech.. At 3pm i start to worry that they forgot about me. Well i called and after 15~20 mins i find out they did .. Oh and my new modem showed up, wow that was fast. And its an 7500 *sigh*.
Well found out the modem he wanted to give me is no longer aloud to be shipped so they shipped me the same model.
Well after I found out that there was no one coming i just installed the modem myself.
I plugged it in. It works. So i am ok at this point in time.
Well later on that night i have NO internet again. At this point time i set fire to the house. Just kidding but that is how I felt.
sooo here some data ..
from right now this is what my ping to my modem looks like....
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
This is what my ping to the outside world looks like... to google actually.
Reply from 64.233.169.103: bytes=32 time=51ms TTL=237
Request timed out.
Reply from 64.233.169.103: bytes=32 time=68ms TTL=237
Request timed out.
Reply from 64.233.169.103: bytes=32 time=53ms TTL=237
Request timed out.
Reply from 64.233.169.103: bytes=32 time=259ms TTL=237
Reply from 64.233.169.103: bytes=32 time=50ms TTL=237
Reply from 64.233.169.103: bytes=32 time=48ms TTL=237
Reply from 64.233.169.103: bytes=32 time=51ms TTL=237
Request timed out.
Reply from 64.233.169.103: bytes=32 time=49ms TTL=237
Reply from 64.233.169.103: bytes=32 time=46ms TTL=237
Request timed out.
Reply from 64.233.169.103: bytes=32 time=47ms TTL=237
Request timed out.
Reply from 64.233.169.103: bytes=32 time=45ms TTL=237
Request timed out.
Reply from 64.233.169.103: bytes=32 time=44ms TTL=237
Reply from 64.233.169.103: bytes=32 time=45ms TTL=237
Request timed out.
Reply from 64.233.169.103: bytes=32 time=52ms TTL=237
Request timed out.
Reply from 64.233.169.103: bytes=32 time=51ms TTL=237
Mind you this is "new lines" and "new modem".
Any ideas?
HELP PLEASEEEE
All righty .. got another tech in here... he is actually very good and is just as confused as i am... did i mention i am windows system admin for a college... well anyways... unfortunately networking is not my field..
I do not have good news as, i am still having problems.. about 1.5 hours after he left i got a time out again.. solid dsl no internet...
Mind you this is a brand new 7500 modem...
I have been reading about a possible issue with the modem "over heating" because of the wireless.. and that if you turn it off this issue will go away.. the timeouts that is... I refuse to even try this as this is not a solution .. so i tried dropping my wireless down to B and no wep, just MAC address filtering... I also lengthened the amount of time that the ssid broadcast goes out... figured less is more.. less work it has to do the less heat it will produce...
well this is to no avail..
As for you people with slowness issues... cause mine really isn't slowness at this time.. They replaced the run to my telco box and that seem to help... i am getting great speeds... i just can't stay on...
hope any of this helps...
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