Westell 7500 Makes My Head Want to Explode

I posted on here before about a problem I was having with my Westell 7500 modem/router always dropping its connection at night. This is the first time I have been able to get on here for a while (for one reason or another) so I thought I would re-do my post and see if I can fix this one way or another.
My problem is this:
At night -- starting at various times -- my internet connection will constantly drop. And by constant, I mean as often as every 10 seconds. Most of the time when my connection drops it will not come back on its own, requiring me to shut the modem off for 30 seconds then restart it.
I have had DSL for a couple years and have had this problem almost the whole time. The strange part is that for seven months my connection was flawless. It never dropped. Ever.
I have tried calling Verizon's customer support, but we all know how worthless they are. They had me do something to reset the gateway that they obviously got off of some flip chart checklist. It did nothing. It seems my only options are trying to see if one of you will be able to help me out, calling Verizon and upgrading to a different, more expensive, service (which is probably what they want you to do anyway), or dropping Verizon all together and moving on to something else. Cable, perhaps.
So, any help would be greatly appreciated.

If you login into your modem and go to Advanced/Advanced Status/System Logging when your connection is down and post it here then we can try to see if there is anything pointing toward your problem.

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How to use a Westell 7500 as a router-switch ?

I have an extra Verizon Westell 7500 DSL modem router (A90-750015-07). How do I turn it into a router-switch that will take an ethernet (not DSL) network feed (with internet access) and distribute it among a few devices and put those devices into some kind of sub-network so they see each other? I'm not using technical terms here - please teach me.
My wife is going to rent a small temporary office that provides internet access via a socket in the wall. Let's assume it's a typical RJ-45 ethernet socket. The internet speed might actually be pretty good - maybe 30Mbs down and very fast up. The total internet capacity is shared with other temporary offices in the facility, but let's assume we'll have enough for our needs.
If the only thing I bring is a single computer, I could use a J-45 ethernet cable to plug its network card directly into this socket and be done. But I'll be bringing at least two computers and a small printer/scanner. Both computers will need to share the internet access, and both computers and the printer/scanner will need to "see" each other. (Just like at home.)
So, if I plug the extra Westell 7500 into the network wall socket and then my PCs and printer into the Westell, I should get what I need here, yes? How do I do this exactly, step-by-step?
I have experimented at home and have maybe 10% success. At home, I don't have an ethernet socket in the wall, but I do have my current (not Westell) modem-router, and it has an unused LAN socket, which I am pretending is the office's ethernet socket. I connected a test computer to the Westell 7500 and logged onto the Westell 7500's embedded server (192.168.1.1), changed its VersaPort from "LAN ethernet port" to "WAN uplink port", connected the newer modem-router's unused LAN socket to the Westell 7500's E1/Uplink socket with a J45 cable, went to the Westell 7500's "Advanced" page and ran "Detect WAN Configuration". That changed the Westell 7500's "WAN uplink port Settings Protocal" from PPPoE to Routed IP. The Westell 7500 now also says its "Broadband Connection Type" is "Routed Bridge".
The test computer connected to the Westell 7500 shows it is connected to the Westell 7500, but it cannot connect all the way through to the internet. At the start, the newer modem-router shows the Westell is connected to it, and the newer modem-router has given the Westell a DHCP address of 192.168.1.5. But after a few minutes, the newer modem-router doesn't show the Westell any more. If I re-run Detect WAN Configuration on the Westell 7500, it says "Automatic Protocol Detecion is in progress" but then "DHCP server was found ... PPPoE server not found", and then the newer modem-router shows the Westell 7500 again as 192.168.1.5. But the test computer does not have internet access.
What exactly should I do with the additional settings in the Westell 7500 to make this work?
If there's a great web site to explain this to me, please point me there.
Thanks.

The answer is at
http://www.tomshardware.com/answers/id-1856344/convert-westell-7500-router-switch.html#11803251
and the links in that post.

To make PR header text as Mandatory

hi Gurus
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Please go thorugh below mentioned Badi's and user exits :
ME_REQ_HEADER_TEXT Copy Header Text: Enjoy Purchase Requisition(BADI)
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How can I extend the range of my WESTELL 7500? Please help.

I installed a security camera outsite of my house and unfortunately the modem/router is on the opposite end. The camera would connect on and off as opposed to on all the time when it was mounted inside.
I am researching around and it looks like I can get an extender? Are there certain ones to look for in terms of compatibility issues?
Or can I upgrade the modem/router? The Westell 7500 was provided by Verizon at start of service.
Thanks in advance.

If you want a wireless extender, it must support 802.11b and 802.11g.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Westel 7500 DSL Router/Modem: Cannot connect to PPPOE server

Westel 7500 DSL Router/Modem: Cannot connect to PPPOE server
My DSL connection periodically slows down to a crawl [less than 56kbps actual transfer rate].
When I reset my DSL Modem it takes 30 MINUTES to 4 HOURS to reconnect.
The Main status screen shows DSL connected at 1700/448 kbps.
Advanced status WAN Status shows DSL connected but PPPOE not connected.
I cannot ping the ISP router or the DNS Server.

Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.
Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.
Hmm...
#1 Did you try connecting your modem directly to the NID?
Points to: http://www.dslreports.com/faq/1317
#2 If not, please do and retest those margins and Line Attenuation.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Westel 7500 / fortigate / multiple IP

Recently activated business dsl with verizon, purchased 5 ip addresses. Verizon provided westel 7500 modem. Replaced old Westel 2200 with new 7500. I have a fortigate router in place and configured to provide all protection, screening, routing that our company requires. Connection through the fortigate, through the old 2200, to internet worked flawlessly for past 4 years. Dsl circuit has always been through verizon, but through a second party ISP. Had ethic issues with old ISP and switched to Verizon as ISP, they offered multiple IP addresses, I accepted, hence the new 7500 was sent to replace my 2200. With westel tech support step by step help, set 7500 to bridge mode. With pc testing internet connectivity through fortigate, through 7500, could never connect to internet. Switched back to old 2200, no problem except could only handle 1 ip address. Tech support attempted on 5 occasions to resolve, no luck. Tech folks ranged from somewhat incompetent ( probably perfectly suited to help a residential customer with a standard tech issue) to seemingly knowledgeable .....but were ultimately unable to get the 7500 to function in front of fortigate. Last attempt tech said I should have a 6110, straight bridge modem, so I swapped out the 7500 for a 6110. She failed to mention that the 6110 could only handle 1 ip address. Yikes!!! I'm pulling my hair out, anybody have any input on this. I simply can't be the only business owner who wants to use multiple IP's on a single circuit from verizon and use my own firewall router. Help please if you have any ideas.

http://www.dslreports.com/faq/13600
Despite it's title, try thes directions at that URL.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Range extender compatable with Westell 7500

I want to extend my DSL wireless to my garage/shop, about 150 feet from the house where my Westell 7500 router is located. In doing a search I saw that a Verizon rep recommended the Linksys Range Expander, WRE54G. However, there was no mention of the wireless router being used. Is that expander compatable with the Westell 7500 or is there another alternative that will work so I can use my laptop in the shop?

Just spoke with Linksys tech support and they said 'no' to a G range extender with an N network. (I have WRT150N router and WUSB300 adapter.) Wanted to boost the signal, but they said the router already has a built-in range extender and the WRE54G wouldn't help.

Does Westell 7500 support WPA2 encryption?

I am using a Verizon-supplied Westell 7500 modem/router. Works fine in wired mode. I have been attempting to enable WPA2 encryption per Verizon Support online instructions http://www22.verizon.com/NROneRetail/NR/rdonlyres/BED1B513-E0CD-4FBE-8545-8EFDF1E34B67/0/ChangeV7500... and the 7500's user guide http://onlinehelp.verizon.net/consumer/bin/pdf/VersaLink7500UserGuide.pdf (p.61-62). Step #9 in the instructions directs me to "Select WPA2 Pre-Authentication". That checkbox is grayed out on my screen, however. I called Verizon Support and was told that the 7500 does not support WPA2 encryption. Huh?? Then what's the purpose of the online instructions and the section in the user guide? Furthermore, they sent me the 7500 after I requested a router that supports WPA2. (My old Westell 327W did not support it.) I thought that it might be possible that my 7500 isn't running the latest firmware http://westell.com/support/versalink/a90-750015-07, but I'm running v. 5.01.00.02, which appears to be the most recent update. Can anyone tell me why that Pre-Authentication checkbox is grayed out? If I want WPA2 encryption, is my alternative to buy another router?
Solved!
Go to Solution.

Pre-Authentication is used for WPA2-Enterprise. Using WPA2 AES with Pre-Shared Key will work fine and is what you are trying to accomplish. So yes, Westell 7500 will do WPA2.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Using Westell 7500 DSL Modem as Secondary Router with Actiontec Router?

Hi, I had just recently switched to Verizon FiOS internet from Verizon DSL service, and I'm happy with the service so far. But I have found the range of the Actiontec router to fall short of what I need it to be. I was wondering whether anyone here has tried repurposing the Westell 7500 modem as a secondary router?
I spent the better part of two days looking up ways to do this and couldn't find anything regarding my specific situation. I know one can repurpose a DSL modem as a router to be used with a cable internet modem (have not done this myself), and I also stumbled upon this FAQ (http://www.dslreports.com/faq/12506) on how to connect a secondary router to the Actiontec router. However I couldn't find anything specifically regarding the Westell modem. I've tweaked many settings in the modem without success.
Is this even possible?
Thank you.
Solved!
Go to Solution.

#1 You logged into your primary router, found the DHCP range, and re-adjusted it as need be (From step 1 to step 5) of http://www.dslreports.com/faq/12506 ?
#2 If not, do that first.
#3 If so, great.
If the Westell is using the Red and Black Firmware - In the Westell..
a) Select the My Network icon, then select Network Connections from the left menu.
b) On the Broadband Connection screen, click the word LAN
c) On the next screen remove the checkmark from Private LAN DHCP Server enable.
d) Where it says Modem IP Address, make that IP Address outside of the primary router's DHCP Server Range.
For exampe if the Primary router's IP Address is 192.168.1.1, the Starting IP Address is 192.168.1.11, the Ending IP Address is 192.168.1.254 - then you could make the secondary router's LAN IP 192.168.1.2
e) Click Apply or Save Settings.
As addressed on http://www.dslreports.com/faq/13600
there is also the White and Blue firmware.
If your Westell looks more like the sample screens that you see at
http://myplace.frontier.com/~paradise.cowgirl/6100.htm
Then
a) In the Westell select Configuration and select Private LAN Connection.
b) Uncheck Private LAN DHCP Server Enable
c) Where it says Modem IP Address, make that IP Address outside of the primary router's DHCP Server Range.
For exampe if the Primary router's IP Address is 192.168.1.1, the Starting IP Address is 192.168.1.11, the Ending IP Address is 192.168.1.254 - then you could make the secondary router's LAN IP 192.168.1.2
d) Click Apply or Save Settings.
Please note this only how to convert a router (including a DSL modem) into acting as a Hub/Switch/Wap.
This is not how to use this device as your primary router with any broadband type of device that is not (or can not be) configured to handle the public IP.
For example, not how to have a Westell 6100 be in bridge mode (bridge-bridge, not bridge-routed bridge or not PPPoE) and have your Westell 7500 handle the public IP (bridge-routed bridge or PPPoE).
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Airport and Verizon Westell 7500

I run Windows Vista and have a verizon westell 7500. I can begin initial setup with airport express. During the setup I choose connect to current wireless network. Once I do this, I loose wireless connection and then have to delete connection with laptop and create a new one. Any thoughts?
A-

I'm trying the setup now, It says "are you sure you want to switch wireless networks? setting up this airport wireless device requires switching wireless networks, switching wireless networks may interrupt your connection to the internet"
When I did this yesterday, it seems the airport express changed my settings computer internet connection

Help! Westell 7500 bricked....

Westell 7500
I accidentally hit the power switch on my surge protector last night when unplugging my laptop. The modem is plugged into the same strip. I estimate that the power was off for not more than about two minutes before I realized it and turned it back on.
Now all I get is RED Power and AMBER DSL indicators. According to the manual, the RED Power indicates a device malfunction while the AMBER DSL indicates that the unit is in "safeboot" mode.
Any ideas on whether or not I can correct this myself? Or am I going to have to throw myself at the mercy of Verizon/FairPoint's already poorly-rated customer service?
Thanks!

That makes me very worried.
I suspect I know what happened.
They were upgrading your equipment remotely, while you turned it off - by accident?
Verizon Forums -> Residential Products and Services -> High Speed Internet (DSL) and Dial-Up -> Veri...
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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Zoom in & out of an active app makes my head ache

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Westell 7500 Makes My Head Want to Explode

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