Westell 9100em crashes periodically

I have had a Westell 9100em for about a year - (model no A90-9100EM15-10, firmware version 1.02.00.04),
Every so often, the router crashes and loses all configuration information. In addition, all log entries are wiped out except for a number of entries that read December 31, 2002. This usually happens when I am away and most dependent on having access to my network.
UPNP is disabled. I am using WPA/WPA2 security on the wireless. I have static mac addresses that are working fine when the router is up and my connection is coax.
More recently I have discovered that one thing that can cause it to crash is trying to access the wireless from a MAC laptop. Even if a machine is not authorized to access the wireless, I don't think it should be crashing the router,
Verizon replaced the router a couple months into this and it seemed to go away for awhile, but maybe I was just lucky and no MAC users were trying to access my wireless. It seems like a firmware issue and I see similar symptoms reported but only the one solution - turning off UPNP - which didn't help in my case. As near as I can tell, the firmware version I have is the latest. Any ideas anyone?
Thanks in advance!

This is a problem with verizons equipment i have the same issues. I recently was contacted by someone at verizon who is contacting the distributors of these routers. Hopefully they get the problems fixed.

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Westell 9100EM and Linsys WRT54G together

In my house, the Westell 9100EM router is in the Far Northeast corner of the home where my (rather old) home computer is located... Our bedrooms are located on the exact opposite corner of the home, in the SW area. Wireless service is quite poor in that area.
I have an existing Linksys WRT-54G router that worked very well when I had SBC DSL at an older house in another area. What I'm thinking is to put the WRT-54G in the middle of the house or in the back bedroom to provide wireless to that corner.
I see a lot of information on the boards and so forth about the Actiontec router and doing this but very little on the 9100EM router. Can anyone point me in a direction that gives more thorough directions for this? Has someone made this work?
Thanks in Advance for the help!
CJ
Lewisville, Texas

CJRadioman wrote:
In my house, the Westell 9100EM router is in the Far Northeast corner of the home where my (rather old) home computer is located... Our bedrooms are located on the exact opposite corner of the home, in the SW area. Wireless service is quite poor in that area.
I have an existing Linksys WRT-54G router that worked very well when I had SBC DSL at an older house in another area. What I'm thinking is to put the WRT-54G in the middle of the house or in the back bedroom to provide wireless to that corner.
I see a lot of information on the boards and so forth about the Actiontec router and doing this but very little on the 9100EM router. Can anyone point me in a direction that gives more thorough directions for this? Has someone made this work?
Thanks in Advance for the help!
CJ
Lewisville, Texas
Only if you have an ethernet port where you want to put it. If you do connect to it locally hard wired and change the subnet to 192.168.2 and set the wanport to a fixed address on the 192.168.1 subnet e.g. 192.168.1.254 Then connect the wan port of the linksys to a lan port of the 9100em via the in house wiring. the linksys by default cannot connect by wirelss to the 9100em.
If you have no inhouse wiring and are somewhat technically savvy and your wrt54g is a newer rev you can hack the firmware to change it to a wireless forwarder - see tomato. Google it on the net. Be warned that if you mess it up you have a very light boat anchor.

Wireless IP Camera Won't Connect To Westell 9100EM Router

I'm trying to connection an IP camera, on Fios, to my Verizon Westell 9100EM router.
Connecting the camera via a wired connection works fine. Port forwarding is automatically configured when turning the camera on, at TCP ANY 554, and the IP camera is viewable on the web. No worries.
However, when unplugging the cord, the router never recogizes the camera. Not after resetting, powering off/on, etc. Both the WEP and SSID are set correctly on the camera. All other wireless devices (laptops, Xbox 360, iPhone, etc.) work fine on the router.
Naturally, the camera people blame Verizon and Verizon blames the camera people.
Does anyone have any ideas?
Thanks!

What are the details on the camera (Make, model, etc) ?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Westell 9100EM - Port Forwarding

So, I'm a newbie when it comes to port forwading, and I have tried all the tricks I can find on the internet.
I need to open some ports on my Westell 9100EM and I can't seem to find out how to get a step by step guide. I don't want to mess anything up, so I want to be save about not just trying things out.
This is what I need:
- Allow port 6112 TCP out and allow established sessions in
- Allow port 6112 TCP in
- Allow port 6113-6119 TCP out and in
It seems somewhat straightforward, but perhaps i'm missing something. If anyone can get back to me with some step by step ideas, you'd be my hero forever!
Thanks again for helping another noob.

tsauter wrote:
viafax999 wrote:
For example it should show up like this
My New service TCP Any -> 6112-6119
I remember seeing somewhere that people had trouble forwarding groups of ports and had to make a rule for each port.
Something to keep in mind.
Works ok for my FTP server on non standard ports on a 9100EM, I just changed the port numbers on the example.

Trouble replacing Westell 9100EM router w/ Asus RT-AC68U

I got a new router (ASUS RT-A68U) and want to replace the Westell 9100EM that came installed w/ my FiOS package.
I have the new router connected, and it can get to the internet just fine. It's gui says it's connected to the internet, and I can use it's onboard diagnostics to ping google.com, do a tracert, etc. However, none of the devices I connect to the new router can get an IP address. My WIRED connection from the PC to the router is unable to get an IP, even after ipconfig /release and /renew (Windows 7, from command line). My mobile phone can connect wirelessly to the new router, but is also unable to get an IP address.
Are there some settings I need to manage in order to have it automatically assign IPs to connected devices? I've set the new router to use google's DNS servers (8.8.8.8 and 8.8.8.4). Do I need to use verizon's servers first? Is there a change to the subnet mask or anything else that I'm missing?
Thanks to anyone who can offer some advice
-Adam

ajhartman wrote:
I got a new router (ASUS RT-A68U) and want to replace the Westell 9100EM that came installed w/ my FiOS package.
I have the new router connected, and it can get to the internet just fine. It's gui says it's connected to the internet, and I can use it's onboard diagnostics to ping google.com, do a tracert, etc. However, none of the devices I connect to the new router can get an IP address. My WIRED connection from the PC to the router is unable to get an IP, even after ipconfig /release and /renew (Windows 7, from command line). My mobile phone can connect wirelessly to the new router, but is also unable to get an IP address.
Are there some settings I need to manage in order to have it automatically assign IPs to connected devices? I've set the new router to use google's DNS servers (8.8.8.8 and 8.8.8.4). Do I need to use verizon's servers first? Is there a change to the subnet mask or anything else that I'm missing?
Thanks to anyone who can offer some advice
-Adam
Reset the router to factory defaults by pressing the reset button,
By default the router is set up as 192.168.1.1 so enter that address in a browser and connect
The default login is uerid admin and password admin
you should be able to use Quick Internet Setup QIS
Your fios account will give you an automatic dhcp address and no userid and password is required for that
at this point your router should be connected to the internet.
Using the main manu select lan and make sure the dhcp server is turned on (it's the radio button toggle at the top), should be by default and it should be handing out addresses on the 192.168.1 subnet.
On your machine run cmd and type in ipconfig /all - certify that you have an ip address of 192.168.1.x
If you've set the router dns to the google dns servers after the router reset then ipconfig should also show you that your dns servers are what you entered on the router if so
All is OK an you should be up and running
You'll probably want to change the default wireless settings, how to do that is inb the user manual.
There is no need to reference the Verizon dns servers

Computer not being registered in DNS on Westell 9100EM

I have a Westell 9100EM in my office where some systems register in the DNS and some not. All the systems are in the connections page. All Three PCs are Windows XP, 2 have no problem, just one. I have tired ipconfig /release, ipconfig /renew and ipconfig /registerdns in that order, checking the Westell DNS each time, no change. The two printers register no problem, my D-Link NAS registers. I just need to get this last PC to register. I have compared TCPIP properties, all 3 XP systems are the same. Any ideas?

This came from another thread, but worked for me. Problem is with newest iTunes 4.62 and Windows 8.1. Unistall iTunes, as well as its helper programs (Apple Application Support, Apple Mobile Divice Support, and Apple Software Update). Reboot, and reinstall iTunes. It will reinstall all the other ones and you should be able to connect your nano. Good luck.

Bridging a Westell 9100EM Router to a Netgear N600

Hello there,
I was wondering if there was a way to turn my Westell 9100EM Router into an access point/bridge, so I can setup my Netgear N600 Router to work as a client, so that the signal is evenly and more furtherer spread across my house. I am an intermediate when it comes to networking, so a step-by-step would be heavily appreciated. Thank you!

If you have FiOS TV service, then you shouldn't bridge it. Verizon interlaced so many TV features into the westell router that it would probably put a damper on your FiOS TV experience.
These features include
The Guide System and Updates
The Video On Demand
The Widgets
Caller ID on TV
Multi Room DVR
Remote DVR
So if you have FiOS TV, don't bridge. Instead you CAN piggy back the router, and get the same affect. Follow the instructions below.
Can I use my wireless or an extra router along with the Verizon provided router?
If you don't have FiOS TV service, then Check Which Wan LIGHT is lit on your router.
If you have just the ETHERNET WAN lit, then just simply release your ip address of your westell, disconnect it and plug in your router. Configure it for DHCP and you should be good to go.
If you have Coax WAN Lit, then you can make a choice.
You can hook up ethernet cable from the Verizon ONT directly to your router. Call Verizon and ask them to switch you to ethernet (online chat also might be able to help you do this)
You can try bridging the modem using one of the methods listed in this FAQ

Westell 9100EM Configuration

Is there a way to backup and / or restore the WesTell 9100EM configuration?

log into your router and go to the "Advanced" tab. Just below the tab that you just clicked on you will see a box with two optionsystem Settings and Configuration File. Click on Configuration file and you will then have the chance to save that file.

Westell 9100EM VPN Issue

I have a work laptop that utilizes a Cisco VPN in order to communicate to the work server. I connect wirelessly thru my home network via the Westell 9100EM. This has worked flawlessly for 3-4 years.
Less than a week ago, it stopped working. I could access server based drives via a hard IP address but not the normal way. Likewise, OUTLOOK no longer would access the email server.
Three observations:
1. I went to a Starbucks and attempted to use the VPN. This was successful (wireless).
2. At home, I then tried a wired connection to the Westell router and it also successfully connected via the VPN.
3. Normal wireless connectivity (no VPN) via the Westell functions correctly.
The VPN connection fails only at home and when using wireless connectivity - this failure only manifested itself about a week ago after 3-4 years of successful operation. I have also performed a hard reset of the router to no avail.
Any insight into this issue and resolution would be appreciated.

Well, I just got the replacement Westell router (a Rev. B - mine was a Rev. A) and set it up to try it out.
**bleep** if it didn't fail in the same way! I guess it's not a router issue after all. I am completely stumped as to why the VPN fails wirelessly only at my home. More ideas and comments are welcome.
BTW, I think I will keep my old router and return the new one. My old router is "burned in" and has more options than the new one in some areas. Also, Verizon gave me a contact number for Westell tech support - I'll be calling them next week.
Harvey

Slow connection with westell 9100Em router...

i decided to make my own thread and mayb a tech support will see it and solve my problems or anybody that know why this happens and can help me with this.
1. my first problem is my speed, i never get what i paid for which is 20/5 and i know u wont always get your max speed but atleast close to it. the only time i get close to that speed is when i reset or reboot my router which is a hassel to do everytime i get on internet or when i call tech support to reset my ONT which is also a hassel to do everytime i get on the internet.
they tried to resolve it by saying its the router but i just got a replacement router yesterday, which is also a westell 9100EM router and still the same problem. if its not consistent with the speed, i will call tech support again but so far its not, its down to 5/1 and even 2/0.8.
2.my ping is really high, 500ms average and the max today was around 900ms and that i know its really bad when i know its suppose to be less than 100ms or even less than 50ms. so with this high ping, i cant play online on my 360 b/c the connection to each player is really bad with that high ping. my bullets for call of duty 4 modern combat is really laggy, so bad it lags for about a second or two which makes u a dead duck when you are out in the open.
if anyone can help me with this problem, i will appreciate your efforts.

If you send me a private message with your account info, I will look into your service and get this resolved for you.
Brian K
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Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Westell 9100EM Router Firmware - latest version?

I have a Westell 9100EM FIOS Router with firmware version 2.01.02.00 . As far as I know, it's never been updated since the install several years ago since my update setting has been set to "Automatic Update DIsabled" from the pull-down choices in the Advanced Upgrade Firmware section in the Router setup screen.
All is working ok, no problems, but I was curious if there was a more recent firmware version available for download & install.
I found a link here and downloaded the firmware file (haven't tried installing) but I wanted to see if this was the latest version as the version # appears to be an earlier version.
The downloaded version # is A90-9100EM15-10_1.02.00.04 which would seem, at a glance, to indicate an earlier version # than my existing Router version.
Has anyone updated the Westell 9100EM firmware recently with the above version?
Solved!
Go to Solution.

viafax999 wrote:
In the 5 plus years I've had a Westell there has never been a firmware update.
Thanks for the info.

Westell 9100em router forgets custom DNS Setting

Is anyone else trying to use custom DNS settings with their Westell 9100em routers? My problem is that when/if it loses its connection to Verizon (either system glitch or power on/off), the DNS settings revert to the system default (choose automatically). I use OpenDNS...and its great. This is very frustrating. I used to have an Actiontec that worked just fine before the router itself died.. This problem seems to be specific to Westell - it remembers everything else (SSID, security keys etc) but resets the DNS settings.
Tech support has been no help. They just send me a new Westell (arrrrrgh!) that does the same thing . Apparently the shipping people just pull "a router" off the shelves and ship them. Seems like a firmware bug to me. Today they sent me to the 'Billing group" who told me that I'd have to pay $150 if I wanted an Actiontec!!!!
All I want is for them to send me the latest Actiontec (since I never had this problem with them before).
Anyone else run into this? How'd you resolve it?
Thanks

The router rebooted itself...DNS lost.
Aug 16 18:55:54 2011System LogMessagedaemon.info WAN-en2210: link down, device will be down

Attaching external wireless router to Westell 9100EM

Does anyone know how to attach an external wireless router to the Westell 9100EM router? We have FIOS TV so I don't want to replace the Westell 9100EM - I would just like to be able to add a faster Wireless-N router to the setup so that our PCs could connect to it. I am fine with the 9100EM still doing all the talking to the set top boxes that control our FIOS TV, and I don't want to lose the TV guide functionality.
I have seen quite a few postings about adding a secondary router with the Actiontec modem, but not the Westell 9100EM.
Thanks!

Yes and no ... for some screwball reason, vendors frequently like to charge "extra" for a wireless access point. The little secret however is that most home routers nowadays will also run in "access point" mode (Belkin, Netgear, and Apple for certain) and those that don't can still be used like an "access point" using the instructions I provided.
If you happen to have a router which runs in "access point" mode, then turning that feature on automatically disables the DHCP server and bridges the WAN port to the LAN ports so you don't lose the functionality of the port.
For those unfamiliar with the difference between access point and router mode, just follow the guidance I provided and use the "LAN" side of the router for all connections and you'll accomplish the same thing on all devices.
I agree that replacing the ActionTec or going thru any other kind of exercise to alter the traffic and use a different router as the primary data egress is not a recommended course of action.

Flaky VOIP with Westell 9100em

After adding FiOS TV last week my voip started flaking out, working sometimes, then not. I've moved my voip box to the DMZ of the router without any change of behavior. I can receive calls, but as soon as I do I cannot dial out for a while.
After chatting with my voip provider they said the Westell 9100em is the problem and SPI is getting in the way. I tend to agree with that diagnosis but do not know how to fix it. I don't know a lot about SPI, but it's frustrating the the DMZ isn't really wide open to the world.
I tried some Advanced Filtering rules to disable SPI without luck.
Any suggestions greatly appreciated. I really like my voip provider but I'm unwilling to put their box in front of the Westell router.

You did setup a static IP that is outside of the DHCP range of the router:
portforward.com -> forum -› Knowledge Base -› How to choose a Static IP address
http://forum.portforward.com/YaBB.cgi?num=1116577357
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Westell 9100em crashes periodically

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