Western DIgital My Book Premium 320GB Firewire Problem

I have a WD My Book Premium 320GB hard drive and I have used it before with the firewire port working fine. Now I tried it today and it wont connect. The USB port works, but the firewire does nothing. I have been searching for a solution for this but I havent found a clear answer. Thanks ahead of time. -Angryshoe

Angryshoe wrote:
It does not show up in system profiler.
OK then. I'd say set up an appointment at your nearest Apple store and have them look at it (typically for free I believe). At the very least, they should be able to diagnose whether or not the problem is with the drive, MacBook, or cable.

Similar Messages

Western Digital My Book Premium Edition - Firewire not Working

Hey there everyone, I thought I would write about my Western Digital My Book experience for two reasons:
1. To see if anyone had any success getting the firewire option to work properly on their Intel based iMac.
2. To deter anyone else from buying this drive if you plan on using firewire.
When I bought the 320GB My Book Premium Edition from Best Buy I thought I had a great product.... why? Because the backup software included was easy to use and manage. I scheduled my first backup in a matter of minutes. As time went on I realized that this thing was just not going to play nice.
After failing to get the Firewire connection to work I decided to contact WD's customer support department to see what they could do.
My first call the Customer Support rep. ended with him saying that there was a known issue with the firewire cables that shipped with the product.
"We'll get one out to you in about 3 - 5 business days."
Well, 10 business days later the cable finally showed up. Plugged it in and I got the same result:
My iMac will simply not recognize the drive when using the firewire option. USB works fine EVERY time but for some weird reason it just will not mount with the firewire.
So, I called WD and they stated that the bad cable that was shipped with my drive more than likely ruined the firewire connections on the drive. So they take down my credit card information and ship me a new drive with RMA instructions.
A week later I get the new drive. Plug it in and guess what, same issue, different drive.
So I called WD support again and they say that the drive they sent me must be defective. Ok, I've almost had enough at this point. I tell the guy on the phone that this new drive they are sending me had better work or all three of these drives will be going back to where they came from.
So here is my suggestion - do not use the 320GB My Book Premium Edition if you plan on using firewire. I'm not sure exactly what the problem is here so I cannot say that this will happen on other systems that do not mirror mine. But be leary.
My brother came over the other day grabbed my so-called bad firewire and plugged in his external drive and it worked flawlessly. Bummer for me.
*A side note:* There is a firmware upgrade on the WD site (Version 1.08a) that is supposed to resolve issues with the firewire unique indentifier. I tried it on both drives and that didn't work either.

You and me both, unfortunately. I'm on my third WD My Book (although I have the 500GB version) and something like my sixth firewire cable. I called their support line last time and the support guy seemed extremely confident that a new firewire cable "will definitely fix my problem", but I'm highly skeptical of it.
Same story though- USB works without a hitch, but both Firewire 400 and Firewire 800 don't work. Drives don't show up in Disk Utility or Terminal with any Firewire connection. I've gone through 5-10 hours of Apple phone support to no avail.
The weird thing is that the drive doesn't work on my Rev A. MacBook either. Also, I can't use target disk mode over Firewire between my new 20" iMac and my MacBook (which was previously not a problem with my G5 iMac). At this point I'm getting worried that the original cable fried one or both of my Firewire ports on my iMac and/or my MacBook, although I haven't had the time or devices to test that theory yet. I'm not sure what the prospects of getting a refund for my My Book will be (since it's 6-8 months old since it was working on my G5 iMac for awhile), but it might have to come down to that eventually.

Booting from Western Digital My Book Premium Edition External Hard Drive

I have heard that it is not possible to boot up a Mac from a Western Digital My Book Premium Edition (II) external hard drive. Does anyone know if the same goes for a WD My Book Premium Edition drive (I guess it's the one previous to the (II))? I've already tried calling WD, but the support there was useless (the guy had no idea, and just said they don't support such applications).
Thanks,
Steve

I don't know if I was reading about Edition I or II, but a member here said it is not Mac bootable. There's lot's of fairly reasonable drives on the market. OWC's FireWire drives are Mac Bootable. USB drives are not.
You can also buy a regular drive and install it in an OWC enclosure. They have the Mac friendly Oxford chipset.
 Cheers! DALE

Configuration problem with external Western Digital My Book 2 TB drive

How do I fix a configuration problem with my external Western Digital My Book 2 TB drive which used to both read and write. Something has happened so that the drive is now read only? There is 600 GB of data on the drive that I cannot lose, thus am very concerned about messing around with formatting the drive which is raid 1 and filled with data.

may not like to hear, but I'd skip on MyBook cases, nice looking as they are.
Get a 2nd drive case to recover to.
http://www.macsales.com/firewire
may need to play with the demo Data Rescue 3 from Prosoft
Backup/recover before repair is usually in order
never have one backup set. THREE sets of your data, minimum.
3rd party disk maintenance and repair should be a must and given rather than rely solely on Apple Disk Utility.
Data and system maintenance and recovery plan - should be like practice for sports, arts, military with practice and making sure you will know how and the tools you need - ahead of time
Resetting USB/FW ports, try another if one won't work. When 10.6 came out there was a lot of grinding teeth with external drives not working or mounting.

I upgraded to Maverick and now Time Machine will not connect to the external hard drive to back up files. The external hard drive is a Western Digital "My Book Live" 2 TB. How do I solve problem?

I upgraded to Maverick and now Time Machine will not connect to the external hard drive to back up files. The external hard drive is a Western Digital "My Book Live" 2 TB. How do I solve problem?

I also had problem accessing my WD MyBookLive after upgrading to Maverick.
To resolve the problem, I used Connect To Server (Cmd K) to specify the IP address.
Then I enter a user id and password I created in the MyBookLive.
You can also verify that you have admin access to the MyBookLive using Safari or Chrome.
Just enter the MyBookLive IP address as the URL.

Western digital my book problem

Hi,
I am using a Macbook pro mid 2010 with 10.8.5 for the past year I have had a 1 tb western digital my book work as my time machine and storage drive. I partitioned the external hard drive. However, about two weeks ago the time machines stopped working. it failed the back up and all my back ups till then were deleted. i reformatted that partition and tried to create a new Time Machine but its giving the "an error ocurred while creating the backup folder." On the Time machine partition their is a folder called "Backups.backupdb" inside it is a folder with the mac books name on it. Insde that folder is a file called "2013-07-29-234258.InProgress" I can't delete that folder nor any of the files. i also can't reformat the partition because of it can't unmount error.
The second issue with the harddrive (might not be related to the time machine) is in my storage partition. I can copy and save files on it, however i can't delete stuff from it. When I try to delete a folder, it goes to the trash, however i can't empty the trash becasue of either a -8072 or a -50 error. I also can not eject the hard drive because files are in use. I am assuming that the files are those in the trash which cannot be emptied. I cannot move the files from the trash back to the partition because of a error code 50. However, I can copy them to my macbooks hard drive.
At this point is there any solution? or any way to force the hard drive to be deleted. i have already backed up all important files so I feel safe in wiping out my hard driving and starting anew.
Thank you

http://www.thexlab.com/faqs/trash.html

Anyone have a WESTERN DIGITAL My Book HD??`

Hey guys,
Western Digital My Book 500GB Pro Edition External Hard Drive
I havent heard much about it, but i want to get it cos:
1) its cheaper than most
2) its looks bloody cool
3) it has firewire 800, 400 and USB
4) it comes with all the cables
Anyone got one, or used to have one who can tell me if its worth the buy??
Cheers,
23rd Child

Yep I have the very same.
So far my only minor complaint/niggle is that despite the fact that it is fanless it is significantly louder than my 320Gb WD internal drive. I paid £169 for mine from Amazon Marketplace. Please don't tell me you found it cheaper 'cos it's only ten days old.
I've not tried out the USB2 connectivity yet (nor the FW800 as I don't have a suitable Mac...yet..).
regards
mrtotes
Grrr...In the words of Victor Meldrew: I don't believe it. 10 days on and it's only dropped to £140.

Western Digital My Book Live iTunes files missing

I have a Western Digital My Book Live in which I keep my iTunes Library on. Last night we watched a movie on Apple TV streeming from iTunes. When I got up this morning to connect to itunes on the computer it said "iTunes Library cannot be found" So I went to the Western Digital My Book Live drive to select the Library. To my surprize there was nothing in the iTunes folder. The drive says that 1.2TB are used and my iTunes Library is about 800GB so the files should be there as no one has deleated them.
If anyone has any idea of what caused this of how the fix it please help. This is a lot of info to loose.

Pudiste resolver el problema del Apple TV con el WD Book Live

Western Digital My Book

I have a Western Digital My Book Essential Edition 250g that worked fine with my IMAC until
last week. Now, though, neither my IMAC or my Macbook reads the external drive at all. I do have
downloaded the new Drive Manager, but that didn't do anything. Any ideas out there?

No specific idea since your drive worked previously with the same system.
FWIW, though, I use two WD320GB MyBooks with no problems, even waking for a 1am backup. When setting up my new system (this is my first iMac), I did have some problems waking those drives. I replaced my cheapo $6 USB hub with a $30 Belkin and those problems went away even without external power to the hub.
I have had the occasional "hang" on waking. The last time, the only difference with the system was 1) my wife was also logged in, and 2) a WD 120GB Passport was attached. I suspect the problem was related to the Passport, but haven't checked into it.

Files not deleting on Western Digital My Book Mac

Hello,
I recently deleted some time machine backups on my western digital my book mac. Unfortunately these files was not been deleted from the drive (the remaining disk space has not gone up circa 300GB). I have looked online and the issues seems to be the afp connection rather than using the smb connection.
I have reconnected using this type, but I am still unable to see the files to delete. I have tried to connect using terminal, but to be honest I have no idea what I am doing. The file path is smb://WubberTimeCapsule.smb.tcp.local/My%20Book...
Has anybody else seem this problem also, does anybody know of a way of deleting these files?

leedern wrote:
Thanks, it is an external hdd (Western Digital My Book Mac) connected to my old time machine (too small to fit everything on way) via the usb cable. The time machine is connected wirelessly to my network. Unfortunately I can not see the sparse bundle files anymore.
Just for the sake of clarification, that's a +Time Capsule,+ Apple hardware combining a wireless router and hard drive. +Time Machine+ is the Apple software that does backups, to various destinations, including +Time Capsules.+
This originated because I originally created the time machine backup with the external hdd connected directly to the mac. When I transferred the disk to the old time machine, it did not reuse the previous backup but created a new one. Hence in my ignorance I deleted the old files.
Ah, yes, that's a different critter. Time Machine stores backups differently when they're done directly vs. over a network. The backups done directly were stored in a Backups.backupdb folder at the top level of the drive; the ones done over your network have that folder placed inside an odd container called a +sparse bundle.+ You cannot switch back and forth.
Which ones did you delete, and how?
It sounds like you deleted the Backups.backupdb folder, and didn't empty the trash, so they're still in the (hidden) trash folder on that drive. If so, disconnect it from your TC via +Airport Utility > Disks,+ connect it to your Mac, and empty the trash. That will take a very long time, as there are at least a few hundred thousand files there, perhaps many more.
A quick alternative would be to simply erase the drive, via Disk Utility, while it's connected to your Mac. That will erase all the new and old backups. If you just started the new set, that might be easiest.
If you decide to do that, see the green box in #Q2 of [Using Time Machine with a Time Capsule|http://web.me.com/pondini/TimeMachine/TimeCapsule.html] (or use the link in *User Tips* at the top of the +Time Capsule+ forum), for a way to speed up the first full backup.

Cannot Erase/Format External Western Digital "My Book" Hard Drive

I have a brand new Western Digital "My Book" Hard Drive that I would like to use for SuperDuper clone backup. I am attempting to format the disk for Mac-OS Extended first.
When I connect the HD to my MBP via USB, an error message pops up saying "Disk Insertion - The disk you inserted was not readable by this computer." I then enter Disk Utility. The Western Digital HD is shown in the left pane as a 596.2 GB External Media. The Volume Format is shown as MS-DOS (FAT).
I attempted to erase/format for Mac-OS Extended (Journaled). Selecting the volume in the left pane and then clicking erase returns the error message "Disk Erase Failed with the error: File System Formatter Failed." Just for kicks I tried to erase/format for regular Mac-OS Extended, same result. It will let me erase/format for MS-DOS (FAT), but that's how it's already formatted and doesn't help me.
I tried to erase/format on my wife's MBP, exact same results. Am I doing something wrong or do I have a problem with the external hard drive?
Any help appreciated.
Thanks,
Barry

Thanks for the feedback. Good computing and welcome to the Mac world. Since you're new, see these:
Switching from Windows to Mac OS X,
Basic Tutorials on using a Mac,
Mac 101: Mac Essentials,
Anatomy of a Mac,
MacFixIt Tutorials,
MacTips, and
Switching to the Mac: The Missing Manual, Leopard Edition.
Additionally, *Texas Mac Man* recommends:
Quick Assist.
Welcome to the Switch To A Mac Guides,
Take Control E-books, and
A guide for switching to a Mac.

Western Digital My Book And Mac OS Lion

Installed OS Lion (not Mountain Lion) on my Mac Mini. When I re-attached my Western Digital My Book External Drive and turned time machine back on seems not to be working. Time Machine sees the drive but seem to get stuck in "preparing backup'. Anyone have similar problems????

Hello and welcome to the WD Community.
Were you using any specific backup software? or you were you backing up your files manually?

HT3275 message: "Your Time Machine backup disk can't be found." Mountain Lion. Western Digital "MY Book" "Home edition"

Intalled Mountain Lion. Now get message: "Time machine backup disk can't be found. Using Western Digital "My Book" "Home Edition"

Wow, I feel really stupid. I spent a couple of days trying to troubleshoot this problem.
1. Open TM prefs.
2. Click "Select Disk..."
3. Select "None" and apply changes.
4. Click "Select Disk..." Select your disk and apply changes.
*5. When the password prompt appears, MAKE SURE THE NAME IS THE NAME OF THE AIRPORT BASESTATION, and not the name of your Mac.
6. Run a backup.

Airport Extreme 802.11n & Western Digital (My Book Essential 1TB)

I just bought a Airport Extreme 2days ago. I am trying to connect to my external HDD which is Western Digital, My book Essential, 1TB. But I just could not see the HDD on my laptop. The HDD is detected by the the airport utility and shows 930.9GB WD My Book 1110 1032. I have enable file sharing on the device as well. But i just could not see the HDD. I have tried connecting my both laptops wirelessly & using EtherNet Cable, for both options, the HDD is still not visible. Please help me
Details as below,
Airport Extreme with firmware version 7.5.1
Airport Utility, version 5.5.1
All systems at home are Windows XP with Service Pack 3
Internet Type: Cable
HDD details
Brand & Model: Western Digital, My Book Essential, 1TB
Format : NTFS
Network description, Cable modem -> AE -> HDD into the USB of the AE
All laptop are on wireless.
I have called up the apple support helpdesk, which they ask me to hold on, but the line was cut off, and no one actually call me back.
I badly need help to get this working..

I have the same WD drive on my Airport. In the Airport utility, I have checked the "Enable File Sharing" box. I have selected to share with my Airport Extreme password. Further down the page, the workgroup box is filled in as "WORKGROUP" - I did not have to do this, the Airport seems to have detected it. If you have nothing there, you might want to fill it in.
On the PC, with File Explorer, expand the tree My Network Places:Entire Network:Microsoft Windows Network:Workgroup. The Airport shows up here. When I click it, I get a prompt for username and password. I use the info from the PC that I use to manage the airport. Then My Book shows up and I can browse it.

Western Digital My Book Studio II external hard drive won't mount on Mountain Lion

I have the Western Digital My Book Studio II external hard drive. It was working fine. After upgrading to Mountain Lion, the disk does not mount. I can't find any help on the Western Digital site. Has anyone else run into this? Is there a solution?
Immediately, I'm more concerned about getting the data off this drive than getting it to work. If I take it to an Apple Store with another external drive, could they transfer the data to it for me?

Also, check the Western Digital website for software updates. They have made numerous updates recently.
http://support.wdc.com/product/download.asp?wdc_lang=en
Firmware update for Mac users
Mac release 3.1.0.10E (updated 9/4/2012)
See: http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfGeneric&os=ma c
WD Universal Firmware Updater Release Notes 1
WD Universal FW Updater 3.1.0.10E: Fixes:
• Added additional drive support.
WD Universal FW Updater 3.1.0.10D: Fixes:
• Now works with 10.8 Mt. Lion.

Western DIgital My Book Premium 320GB Firewire Problem

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