Wet MacBook Air... running very slow
Recently my 11" MacBook Air (mid 2010) had some wine spilled on it. The screen went black immediately and the power would not turn on. Put it in a giant bag of rice over night which did nothing except get rice stuck in the hinge. A friend took it all apart and did watever he did and it works now but it runs really slow, slower than a PC... you can't watch streaming video and applications take what seems like forever to open.
So my questions are: Do you know what part of the macbook is damaged to make it run that slow? And how much would Apple charge to fix it?
Thanks
These laptops are not very repairable - they only have a few major components and they would be swapped rather than trying any sort of component level repair. As a first guess I would say that Apple would probably swap the main logic board and maybe the SSD. Depending on the screen they may also suggest swapping that. The cost of doing that would be a significant portion of the cost of a new machine.
If you have household insurance you may be covered for the accident. Depending on your policy it may be worth exploring that avenue.
Similar Messages
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Problem description:
My Macbook air runs very slow since installed Yosemite a few days ago
EtreCheck version: 2.0.6 (91)
Report generated October 24, 2014 at 12:07:13 GMT+3
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2012) (Verified)
MacBook Air - model: MacBookAir5,2
1 2 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:15:57
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 249.77 GB (28.85 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.27 27 - SDK 10.6) Support
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.vnic (9.0 24251.1052177) Support
/Library/Extensions
[not loaded] org.virtualbox.kext.VBoxDrv (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxUSB (4.2.4) Support
Startup Items: ℹ️
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[invalid?] com.cisco.anyconnect.gui.plist Support
[invalid?] com.oracle.java.Java-Updater.plist Support
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist Support
[invalid?] com.teamviewer.teamviewer.plist Support
[invalid?] com.teamviewer.teamviewer_desktop.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.oracle.java.Helper-Tool.plist Support
[running] com.parallels.mobile.dispatcher.launchdaemon.plist Support
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist Support
[loaded] com.teamviewer.Helper.plist Support
[invalid?] com.teamviewer.teamviewer_service.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.parallels.mobile.startgui.launchagent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Moveslink2 Application (/Applications/Moveslink2.app)
Quicksilver Application (/Applications/Quicksilver.app)
Google Drive Application (/Applications/Google Drive.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Dropbox UNKNOWN (missing value)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
AdBlock
OpenIE
Facebook Photo Zoom
Translate
1-ClickWeather
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
7% WindowServer
1% fontd
1% Google Drive
0% Microsoft Database Daemon
0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Google Drive
86 MB mds_stores
86 MB SyncServicesAgent
86 MB Google Chrome
86 MB Finder
Virtual Memory Information: ℹ️
2.25 GB Free RAM
2.84 GB Active RAM
2.56 GB Inactive RAM
936 MB Wired RAM
3.88 GB Page-ins
74 KB Page-outsYou have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
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Suddenly my MacBook Air is very slow to boot up. It's about a year and a half old. I'm running Mac OS X Lion 10.7.5 (11G63) -- and I'm far from being an expert at any of this stuff, have seen a few different answers and not sure what to do. Help! Grateful.
Okay, I am having a try at this. My machine wouldn't boot this morning again (like I said, it's erratic, so I then did a "safe boot" and restarted. This is what I think (I hope...) you want. Here's the first part, tho you'll see I am struggling with Part 2.
10/06/2014 07:48:18.000 bootlog: BOOT_TIME 1402382898 0
10/06/2014 07:55:07.983 com.apple.kextd: Safe boot mode detected; invalidating system extensions caches.
10/06/2014 07:55:07.985 com.apple.kextd: Cache file /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensi ons/KextIdentifiers.plist.gz is out of date; not using.
10/06/2014 07:55:07.000 kernel: PMAP: PCID enabled
10/06/2014 07:55:07.000 kernel: PMAP: Supervisor Mode Execute Protection enabled
10/06/2014 07:55:07.000 kernel: Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
10/06/2014 07:55:07.000 kernel: vm_page_bootstrap: 546822 free pages and 501754 wired pages
10/06/2014 07:55:07.000 kernel: kext submap [0xffffff7f80736000 - 0xffffff8000000000], kernel text [0xffffff8000200000 - 0xffffff8000736000]
10/06/2014 07:55:07.000 kernel: zone leak detection enabled
10/06/2014 07:55:07.000 kernel: standard timeslicing quantum is 10000 us
10/06/2014 07:55:07.000 kernel: mig_table_max_displ = 73
10/06/2014 07:55:07.000 kernel: TSC Deadline Timer supported and enabled
10/06/2014 07:55:07.000 kernel: SAFE BOOT DETECTED - only valid OSBundleRequired kexts will be loaded.
10/06/2014 07:55:07.000 kernel: AppleACPICPU: ProcessorId=1 LocalApicId=0 Enabled
10/06/2014 07:55:07.000 kernel: AppleACPICPU: ProcessorId=2 LocalApicId=2 Enabled
10/06/2014 07:55:07.000 kernel: AppleACPICPU: ProcessorId=3 LocalApicId=1 Enabled
10/06/2014 07:55:07.000 kernel: AppleACPICPU: ProcessorId=4 LocalApicId=3 Enabled
10/06/2014 07:55:07.000 kernel: AppleACPICPU: ProcessorId=5 LocalApicId=255 Disabled
10/06/2014 07:55:07.000 kernel: AppleACPICPU: ProcessorId=6 LocalApicId=255 Disabled
10/06/2014 07:55:07.000 kernel: AppleACPICPU: ProcessorId=7 LocalApicId=255 Disabled
10/06/2014 07:55:07.000 kernel: AppleACPICPU: ProcessorId=8 LocalApicId=255 Disabled
10/06/2014 07:55:07.000 kernel: calling mpo_policy_init for Sandbox
10/06/2014 07:55:07.000 kernel: Security policy loaded: Seatbelt sandbox policy (Sandbox)
10/06/2014 07:55:07.000 kernel: calling mpo_policy_init for Quarantine
10/06/2014 07:55:07.000 kernel: Security policy loaded: Quarantine policy (Quarantine)
10/06/2014 07:55:07.000 kernel: calling mpo_policy_init for TMSafetyNet
10/06/2014 07:55:07.000 kernel: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
10/06/2014 07:55:07.000 kernel: Copyright (c) 1982, 1986, 1989, 1991, 1993
10/06/2014 07:55:07.000 kernel: The Regents of the University of California. All rights reserved.
10/06/2014 07:55:07.000 kernel: MAC Framework successfully initialized
10/06/2014 07:55:07.000 kernel: using 16384 buffer headers and 10240 cluster IO buffer headers
10/06/2014 07:55:07.000 kernel: IOAPIC: Version 0x20 Vectors 64:87
10/06/2014 07:55:07.000 kernel: ACPI: System State [S0 S3 S4 S5]
10/06/2014 07:55:07.000 kernel: PFM64 (36 cpu) 0xf10000000, 0xf0000000
10/06/2014 07:55:07.000 kernel: [ PCI configuration begin ]
10/06/2014 07:55:07.000 kernel: console relocated to 0xf50000000
10/06/2014 07:55:08.000 kernel: PCI configuration changed (bridge=15 device=2 cardbus=0)
10/06/2014 07:55:08.000 kernel: [ PCI configuration end, bridges 10 devices 12 ]
10/06/2014 07:55:08.000 kernel: AppleIntelCPUPowerManagement: Turbo Ratios 0035
10/06/2014 07:55:08.000 kernel: AppleIntelCPUPowerManagement: (built 16:32:09 Aug 23 2012) initialization complete
10/06/2014 07:55:08.000 kernel: mbinit: done [64 MB total pool size, (42/21) split]
10/06/2014 07:55:08.000 kernel: Pthread support ABORTS when sync kernel primitives misused
10/06/2014 07:55:08.000 kernel: AppleThunderboltNHIType2::setupPowerSavings - GPE based runtime power management
10/06/2014 07:55:08.000 kernel: AppleThunderboltNHIType2::start - type 2 sleep enabled
10/06/2014 07:55:08.000 kernel: AppleThunderboltNHIType2::start - SXFP method found
10/06/2014 07:55:08.000 kernel: com.apple.AppleFSCompressionTypeDataless kmod start
10/06/2014 07:55:08.000 kernel: com.apple.AppleFSCompressionTypeZlib kmod start
10/06/2014 07:55:08.000 kernel: com.apple.AppleFSCompressionTypeDataless load succeeded
10/06/2014 07:55:08.000 kernel: com.apple.AppleFSCompressionTypeZlib load succeeded
10/06/2014 07:55:08.000 kernel: AppleIntelCPUPowerManagementClient: ready
10/06/2014 07:55:08.000 kernel: BTCOEXIST off
10/06/2014 07:55:08.000 kernel: wl0: Broadcom BCM4353 802.11 Wireless Controller
10/06/2014 07:55:08.000 kernel: 5.106.198.19
10/06/2014 07:55:08.000 kernel: rooting via boot-uuid from /chosen: 70452A04-BA27-3AA6-A252-7F32179EC729
10/06/2014 07:55:08.000 kernel: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
10/06/2014 07:55:08.000 kernel: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOB lockStorageDriver/APPLE SSD TS128E Media/IOGUIDPartitionScheme/Customer@2
10/06/2014 07:55:08.000 kernel: BSD root: disk0s2, major 14, minor 2
10/06/2014 07:55:08.000 kernel: jnl: unknown-dev: replay_journal: from: 7179264 to: 8289280 (joffset 0x11502000)
10/06/2014 07:55:08.000 kernel: jnl: unknown-dev: journal replay done.
10/06/2014 07:55:08.000 kernel: Kernel is LP64
10/06/2014 07:55:08.000 kernel: USBMSC Identifier (non-unique): 000000000310 0x5ac 0x8404 0x310
10/06/2014 07:55:08.000 kernel: IOThunderboltSwitch(0x0)::listenerCallbackStatic - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
10/06/2014 07:55:08.000 kernel: IOThunderboltSwitch(0x0)::listenerCallbackStatic - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
10/06/2014 07:55:08.000 kernel: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
10/06/2014 07:55:08.000 kernel: USBF: 4.615 IOUSBCompositeDriver[0xffffff8008374300](CompositeDevice) SetConfiguration (1) returned 0xe000404f
10/06/2014 07:55:08.000 kernel: [IOBluetoothHCIController::setConfigState] calling registerService
10/06/2014 07:55:08.000 kernel: hfs: Removed 0 orphaned / unlinked files and 10 directories
10/06/2014 07:48:19.176 com.apple.launchd: *** launchd[1] has started up. ***
10/06/2014 07:55:07.907 com.apple.launchd: (com.apple.powerd) Unknown value for key POSIXSpawnType: Interactive
10/06/2014 07:55:07.907 com.apple.launchd: (com.apple.sandboxd) Unknown value for key POSIXSpawnType: Interactive
10/06/2014 07:55:07.908 com.apple.launchd: (com.apple.usbmuxd) Unknown value for key POSIXSpawnType: Interactive
10/06/2014 07:55:08.733 fseventsd: event logs in /.fseventsd out of sync with volume. destroying old logs. (32317 409 32766)
10/06/2014 07:55:08.749 fseventsd: log dir: /.fseventsd getting new uuid: 28A0FB38-2172-4936-8866-3220B9641918
10/06/2014 07:55:09.009 UserEventAgent: starting CaptiveNetworkSupport as SystemEventAgent built Jun 25 2011 01:16:59
10/06/2014 07:55:09.013 UserEventAgent: CaptiveNetworkSupport:CreateInterfaceWatchList:2788 WiFi Devices Found.
10/06/2014 07:55:09.013 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en0 - PreProbe
10/06/2014 07:55:09.013 UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
10/06/2014 07:55:09.014 UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
10/06/2014 07:55:09.014 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en0 - PreProbe
10/06/2014 07:55:09.014 UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
10/06/2014 07:55:09.014 UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
10/06/2014 07:55:09.000 kernel: AirPort_Brcm4331: Ethernet address 7c:d1:c3:de:35:3d
10/06/2014 07:55:09.000 kernel: IO80211Controller::dataLinkLayerAttachComplete(): adding AppleEFINVRAM notification
10/06/2014 07:55:09.000 kernel: IO80211Interface::efiNVRAMPublished():
10/06/2014 07:55:09.823 com.apple.kextd: Cache file /System/Library/Caches/com.apple.kext.caches/Startup/IOKitPersonalities_x86_64. ioplist.gz is out of date; not using.
10/06/2014 07:55:09.938 airportd: _processDLILEvent: en0 attached (down)
10/06/2014 07:55:10.076 com.apple.SecurityServer: Session 100000 created
10/06/2014 07:55:10.000 kernel: in func createVirtualInterface ifRole = 1
10/06/2014 07:55:10.000 kernel: Created virtif 0xffffff8006faba00 p2p0
10/06/2014 07:55:10.101 UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
10/06/2014 07:55:10.101 UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
10/06/2014 07:55:10.128 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en0 - PreProbe
10/06/2014 07:55:10.189 configd: setting hostname to "Names-MacBook-Air.local"
10/06/2014 07:55:10.000 kernel: AirPort: Link Down on en0. Reason 1 (Unspecified).
10/06/2014 07:55:10.202 configd: network configuration changed.
10/06/2014 07:55:10.207 com.apple.SecurityServer: Entering service
10/06/2014 07:55:10.424 UserEventAgent: ServermgrdRegistration cannot load config data
10/06/2014 07:55:10.444 UserEventAgent: get_backup_share_points no AFP
10/06/2014 07:55:12.000 kernel: en0: 802.11d country code set to 'GB'.
10/06/2014 07:55:12.000 kernel: en0: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
10/06/2014 07:55:13.031 com.apple.ucupdate.plist: ucupdate: Checked 1 update, no match found.
10/06/2014 07:55:13.098 com.apple.pfctl: No ALTQ support in kernel
10/06/2014 07:55:13.098 com.apple.pfctl: ALTQ related functions disabled
10/06/2014 07:55:13.337 com.apple.kextd: Can't load AppleMCCSControl.kext - ineligible during safe boot.
10/06/2014 07:55:13.347 com.apple.kextd: Load com.apple.driver.AppleMCCSControl failed; removing personalities from kernel.
10/06/2014 07:55:13.361 mDNSResponder: mDNSResponder mDNSResponder-320.16 (Jul 19 2012 21:07:07) starting OSXVers 11
10/06/2014 07:55:13.000 kernel: macx_swapon SUCCESS
10/06/2014 07:55:13.656 com.apple.usbmuxd: usbmuxd-327.4 on Feb 12 2014 at 14:54:33, running 64 bit
10/06/2014 07:55:13.918 com.apple.kextd: Can't load AppleThunderboltEDMSink.kext - ineligible during safe boot.
10/06/2014 07:55:13.924 com.apple.kextd: Load com.apple.driver.AppleThunderboltEDMSink failed; removing personalities from kernel.
10/06/2014 07:55:13.967 systemkeychain: done file: /var/run/systemkeychaincheck.done
10/06/2014 07:55:14.000 kernel: Waiting for DSMOS...
10/06/2014 07:55:14.036 configd: network configuration changed.
10/06/2014 07:55:14.042 configd: network configuration changed.
10/06/2014 07:55:14.092 com.apple.kextd: Can't load AppleSMBusPCI.kext - ineligible during safe boot.
10/06/2014 07:55:14.096 com.apple.kextd: Load com.apple.driver.AppleSMBusPCI failed; removing personalities from kernel.
10/06/2014 07:55:14.099 mDNSResponder: D2D_IPC: Loaded
10/06/2014 07:55:14.099 mDNSResponder: D2DInitialize succeeded
10/06/2014 07:55:14.000 kernel: MacAuthEvent en0 Auth result for: cc:33:bb:49:b1:9a MAC AUTH succeeded
10/06/2014 07:55:14.000 kernel: wlEvent: en0 en0 Link UP virtIf = 0
10/06/2014 07:55:14.000 kernel: AirPort: Link Up on en0
10/06/2014 07:55:14.000 kernel: en0: BSSID changed to cc:33:bb:49:b1:9a
10/06/2014 07:55:14.314 com.apple.kextd: Can't load AppleHDAController.kext - ineligible during safe boot.
10/06/2014 07:55:14.318 com.apple.kextd: Load com.apple.driver.AppleHDAController failed; removing personalities from kernel.
10/06/2014 07:55:14.363 com.apple.kextd: Can't load AppleSMCLMU.kext - ineligible during safe boot.
10/06/2014 07:55:14.366 com.apple.kextd: Load com.apple.driver.AppleSMCLMU failed; removing personalities from kernel.
10/06/2014 07:55:14.000 kernel: AirPort: RSN handshake complete on en0
10/06/2014 07:55:14.000 kernel: Previous Shutdown Cause: 3
10/06/2014 07:55:14.373 com.apple.kextd: Can't load AppleSMCPDRC.kext - ineligible during safe boot.
10/06/2014 07:55:14.377 com.apple.kextd: Load com.apple.driver.AppleSMCPDRC failed; removing personalities from kernel.
10/06/2014 07:55:14.709 com.apple.kextd: Can't load AudioIPCDriver.kext - ineligible during safe boot.
10/06/2014 07:55:14.712 com.apple.kextd: Load com.apple.driver.AudioIPCDriver failed; removing personalities from kernel.
10/06/2014 07:55:14.717 com.apple.kextd: Can't load AudioIPCDriver.kext - ineligible during safe boot.
10/06/2014 07:55:14.720 com.apple.kextd: Load com.apple.driver.AudioIPCDriver failed; removing personalities from kernel.
10/06/2014 07:55:14.727 com.apple.kextd: Can't load AppleIntelHD4000Graphics.kext - ineligible during safe boot.
10/06/2014 07:55:14.729 com.apple.kextd: Load com.apple.driver.AppleIntelHD4000Graphics failed; removing personalities from kernel.
10/06/2014 07:55:14.776 netbiosd: Unable to start NetBIOS name service:
10/06/2014 07:55:14.936 com.apple.kextd: Can't load AppleUpstreamUserClient.kext - ineligible during safe boot.
10/06/2014 07:55:14.938 com.apple.kextd: Load com.apple.driver.AppleUpstreamUserClient failed; removing personalities from kernel.
10/06/2014 07:55:15.087 com.apple.kextd: Can't load ApplePlatformEnabler.kext - ineligible during safe boot.
10/06/2014 07:55:15.093 com.apple.kextd: Load com.apple.driver.ApplePlatformEnabler failed; removing personalities from kernel.
10/06/2014 07:55:15.306 com.apple.kextd: Can't load IOBluetoothSerialManager.kext - ineligible during safe boot.
10/06/2014 07:55:15.310 com.apple.kextd: Load com.apple.iokit.IOBluetoothSerialManager failed; removing personalities from kernel.
10/06/2014 07:55:15.319 com.apple.kextd: Can't load IOSurface.kext - ineligible during safe boot.
10/06/2014 07:55:15.322 com.apple.kextd: Load com.apple.iokit.IOSurface failed; removing personalities from kernel.
10/06/2014 07:55:15.330 com.apple.kextd: Can't load IOUserEthernet.kext - ineligible during safe boot.
10/06/2014 07:55:15.333 com.apple.kextd: Load com.apple.iokit.IOUserEthernet failed; removing personalities from kernel.
10/06/2014 07:55:15.000 kernel: X86PlatformShim::sendStepper - in safe boot. Set PState to PMin.
10/06/2014 07:55:15.523 loginwindow: Login Window Application Started
10/06/2014 07:55:15.927 mds: (Normal) FMW: FMW 0 0
10/06/2014 07:55:16.000 kernel: DSMOS has arrived
10/06/2014 07:55:16.135 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
10/06/2014 07:55:16.137 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
10/06/2014 07:55:16.178 WindowServer: (ipc/send) invalid destination port: IOServiceWaitQuiet for CGXMappedDisplayStart
10/06/2014 07:55:16.178 WindowServer: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
10/06/2014 07:55:16.431 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
10/06/2014 07:55:16.636 loginwindow: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.
10/06/2014 07:55:17.000 kernel: nspace-handler-set-snapshot-time: 1402383318
10/06/2014 07:55:17.986 com.apple.launchctl.LoginWindow: com.apple.findmymacmessenger: Already loaded
10/06/2014 07:55:17.986 com.apple.launchctl.LoginWindow: com.apple.store_helper: Already loaded
10/06/2014 07:55:17.986 com.apple.launchctl.LoginWindow: com.apple.storeagent: Already loaded
10/06/2014 07:55:18.232 com.apple.SecurityServer: Session 100004 created
10/06/2014 07:55:18.239 loginwindow: Login Window Started Security Agent
10/06/2014 07:55:18.481 airportd: _doAutoJoin: Already associated to “BTHub4-S56J”. Bailing on auto-join.
10/06/2014 07:55:19.160 SecurityAgent: Echo enabled
10/06/2014 07:55:19.160 SecurityAgent: Echo enabled
10/06/2014 07:55:19.281 configd: network configuration changed.
10/06/2014 07:55:19.499 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en0 - Probe
10/06/2014 07:55:19.501 UserEventAgent: CaptiveNetworkSupport:CNSPreferencesBuildSSIDLookup:278 ssidLookup:
10/06/2014 07:55:19.502 UserEventAgent: <empty>
10/06/2014 07:55:19.613 configd: setting hostname to "unknown-7c:d1:c3:de:35:3d.home"
10/06/2014 07:55:19.666 UserEventAgent: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on BTHub4-S56J because it is protected and not on the exception list
10/06/2014 07:55:19.680 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en0 - Unknown
10/06/2014 07:55:19.688 configd: network configuration changed.
10/06/2014 07:55:19.959 ntpd: proto: precision = 1.000 usec
10/06/2014 07:55:21.399 com.apple.mtmfs: /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//mtmfsMap46
10/06/2014 07:55:23.996 genatsdb: *GENATSDB* FontObjects generated = 364
10/06/2014 07:55:24.287 com.apple.launchd: (com.apple.xprotectupdater[33]) Exited with code: 252
10/06/2014 07:55:46.110 com.apple.backupd: Starting standard backup
10/06/2014 07:55:46.151 com.apple.backupd: Error -35 while resolving alias to backup target
10/06/2014 07:55:46.000 kernel: nspace-handler-set-snapshot-time: 1402383348
10/06/2014 07:55:56.277 com.apple.backupd: Backup failed with error: 19
10/06/2014 07:56:36.042 com.apple.backupd: Starting standard backup
10/06/2014 07:56:36.054 com.apple.backupd: Error -35 while resolving alias to backup target
10/06/2014 07:56:36.000 kernel: nspace-handler-set-snapshot-time: 1402383398
10/06/2014 07:56:46.175 com.apple.backupd: Backup failed with error: 19
10/06/2014 07:58:18.298 com.apple.mtmd: low disk space thinning needed for volume Macintosh HD (/) with 7.8 <= 10.0 pct free space
10/06/2014 07:58:18.301 com.apple.mtmd: attempting to thin because of low free space on Macintosh HD (/) by removing 2014-06-09 21:04:36 +0000
10/06/2014 07:58:18.310 com.apple.mtmd: attempting to thin because of low free space on Macintosh HD (/) by removing 2014-06-10 06:55:16 +0000
10/06/2014 07:58:18.330 com.apple.mtmd: attempting to thin because of low free space on Macintosh HD (/) by removing 2014-06-10 06:55:48 +0000
10/06/2014 07:58:18.338 com.apple.mtmd: volume Macintosh HD (/) is now in an emergency freespace condition
10/06/2014 08:00:09.756 com.apple.kextd: Cache file /System/Library/Caches/com.apple.kext.caches/Startup/KextPropertyValues_OSBundl eHelper_x86_64.plist.gz is out of date; not using.
10/06/2014 08:00:09.756 com.apple.kextd: Rescanning kernel extensions.
10/06/2014 08:00:10.192 com.apple.kextd: Can't load /System/Library/Extensions/AudioIPCDriver.kext - ineligible during safe boot.
10/06/2014 08:00:10.196 com.apple.kextd: Load com.apple.driver.AudioIPCDriver failed; removing personalities from kernel.
10/06/2014 08:00:10.198 com.apple.kextcache: rebuilding /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache
10/06/2014 08:00:10.204 com.apple.kextd: Can't load /System/Library/Extensions/AppleThunderboltEDMService.kext/Contents/PlugIns/App leThunderboltEDMSink.kext - ineligible during safe boot.
10/06/2014 08:00:10.209 com.apple.kextd: Load com.apple.driver.AppleThunderboltEDMSink failed; removing personalities from kernel.
10/06/2014 08:00:10.217 com.apple.kextd: Can't load /System/Library/Extensions/AppleIntelHD4000Graphics.kext - ineligible during safe boot.
10/06/2014 08:00:10.221 com.apple.kextd: Load com.apple.driver.AppleIntelHD4000Graphics failed; removing personalities from kernel.
10/06/2014 08:00:10.233 com.apple.kextd: Can't load /System/Library/Extensions/AppleSMBusPCI.kext - ineligible during safe boot.
10/06/2014 08:00:10.237 com.apple.kextd: Load com.apple.driver.AppleSMBusPCI failed; removing personalities from kernel.
10/06/2014 08:00:10.249 com.apple.kextd: Can't load /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAController.ke xt - ineligible during safe boot.
10/06/2014 08:00:10.253 com.apple.kextd: Load com.apple.driver.AppleHDAController failed; removing personalities from kernel.
10/06/2014 08:00:10.264 com.apple.kextd: Can't load /System/Library/Extensions/AppleMCCSControl.kext - ineligible during safe boot.
10/06/2014 08:00:10.270 com.apple.kextd: Load com.apple.driver.AppleMCCSControl failed; removing personalities from kernel.
10/06/2014 08:00:10.285 com.apple.kextd: Can't load /System/Library/Extensions/ApplePlatformEnabler.kext - ineligible during safe boot.
10/06/2014 08:00:10.289 com.apple.kextd: Load com.apple.driver.ApplePlatformEnabler failed; removing personalities from kernel.
10/06/2014 08:00:10.298 com.apple.kextd: Can't load /System/Library/Extensions/AppleSMCLMU.kext - ineligible during safe boot.
10/06/2014 08:00:10.302 com.apple.kextd: Load com.apple.driver.AppleSMCLMU failed; removing personalities from kernel.
10/06/2014 08:00:10.310 com.apple.kextd: Can't load /System/Library/Extensions/IOPlatformPluginFamily.kext/Contents/PlugIns/AppleSM CPDRC.kext - ineligible during safe boot.
10/06/2014 08:00:10.314 com.apple.kextd: Load com.apple.driver.AppleSMCPDRC failed; removing personalities from kernel.
10/06/2014 08:00:10.325 com.apple.kextd: Can't load /System/Library/Extensions/IOBluetoothFamily.kext/Contents/PlugIns/IOBluetoothS erialManager.kext - ineligible during safe boot.
10/06/2014 08:00:10.329 com.apple.kextd: Load com.apple.iokit.IOBluetoothSerialManager failed; removing personalities from kernel.
10/06/2014 08:00:10.337 com.apple.kextd: Can't load /System/Library/Extensions/AppleUpstreamUserClient.kext - ineligible during safe boot.
10/06/2014 08:00:10.341 com.apple.kextd: Load com.apple.driver.AppleUpstreamUserClient failed; removing personalities from kernel.
10/06/2014 08:00:10.355 com.apple.kextd: Can't load /System/Library/Extensions/IOSurface.kext - ineligible during safe boot.
10/06/2014 08:00:10.358 com.apple.kextd: Load com.apple.iokit.IOSurface failed; removing personalities from kernel.
10/06/2014 08:00:10.366 com.apple.kextd: Can't load /System/Library/Extensions/IOUserEthernet.kext - ineligible during safe boot.
10/06/2014 08:00:10.369 com.apple.kextd: Load com.apple.iokit.IOUserEthernet failed; removing personalities from kernel.
10/06/2014 08:00:10.000 kernel: Resetting IOCatalogue.
10/06/2014 08:00:11.694 com.apple.kextcache: SierraSwitchKicker.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
10/06/2014 08:00:11.705 com.apple.kextcache: SierraSupport.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
10/06/2014 08:00:11.744 com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
10/06/2014 08:00:12.952 com.apple.kextcache: SierraSwitchKicker.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
10/06/2014 08:00:12.954 com.apple.kextcache: SierraSupport.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
10/06/2014 08:00:12.958 com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
10/06/2014 08:00:13.482 com.apple.kextcache: SierraSwitchKicker.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
10/06/2014 08:00:13.625 com.apple.kextcache: SierraSupport.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
10/06/2014 08:00:14.118 com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
10/06/2014 08:00:16.599 com.apple.kextcache: / locked; waiting for lock.
10/06/2014 08:00:41.407 com.apple.kextcache: / locked; waiting for lock.
10/06/2014 08:00:50.620 SecurityAgent: User info context values set for Name
10/06/2014 08:00:50.620 SecurityAgent: User info context values set for Name
10/06/2014 08:00:50.816 authorizationhost: Failed to authenticate user <Name> (error: 9).
10/06/2014 08:00:51.000 kernel: nspace-handler-set-snapshot-time: 1402383652
10/06/2014 08:00:55.132 SecurityAgent: User info context values set for Name
10/06/2014 08:00:55.132 SecurityAgent: User info context values set for Name
10/06/2014 08:00:55.638 com.apple.mtmd: attempting to thin because of low free space on Macintosh HD (/) by removing 2014-06-10 06:56:38 +0000
10/06/2014 08:00:57.595 SecurityAgent: Login Window login proceeding
10/06/2014 08:00:57.595 SecurityAgent: Login Window login proceeding
10/06/2014 08:00:58.422 loginwindow: Login Window - Returned from Security Agent
10/06/2014 08:00:58.591 loginwindow: USER_PROCESS: 51 console
10/06/2014 08:00:58.967 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.iCalPush': unknown error code
10/06/2014 08:00:58.968 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.syncdefaultsd.push': unknown error code
10/06/2014 08:00:58.969 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.AddressBook.PushNotification': unknown error code
10/06/2014 08:00:58.970 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.safaridavclient.push': unknown error code
10/06/2014 08:00:59.119 com.apple.launchd.peruser.502: (com.apple.AirPortBaseStationAgent) Unknown value for key POSIXSpawnType: Background
10/06/2014 08:00:59.124 com.apple.launchd.peruser.502: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
10/06/2014 08:00:59.134 com.apple.launchctl.Aqua: load: option requires an argument -- D
10/06/2014 08:00:59.134 com.apple.launchctl.Aqua: usage: launchctl load [-wF] [-D <user|local|network|system|all>] paths...
10/06/2014 08:01:02.788 UserEventAgent: CaptiveNetworkSupport:CNSServerRegisterUserAgent:187 new user agent port: 39947
10/06/2014 08:01:03.289 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputerIndexed"
10/06/2014 08:01:03.321 com.apple.launchd.peruser.502: (com.apple.launchctl.Aqua[133]) Exited with code: 1
10/06/2014 08:01:03.762 com.apple.launchd.peruser.502: (com.apple.mrt.uiagent[145]) Exited with code: 255
10/06/2014 08:01:05.842 SystemUIServer: Could not load menu extra NSBundle </System/Library/CoreServices/Menu Extras/Volume.menu> (not yet loaded) for Class AppleVolumeExtra
10/06/2014 08:01:09.565 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
10/06/2014 08:01:09.565 com.apple.dock.extra: 2014-06-10 08:01:09.555 com.apple.dock.extra[161:1a07] Could not connect the action buttonPressed: to target of class NSApplication
10/06/2014 08:01:09.573 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
10/06/2014 08:01:09.575 com.apple.dock.extra: 2014-06-10 08:01:09.566 com.apple.dock.extra[161:1a07] Could not connect the action buttonPressed: to target of class NSApplication
10/06/2014 08:01:09.583 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
10/06/2014 08:01:09.584 com.apple.dock.extra: 2014-06-10 08:01:09.575 com.apple.dock.extra[161:1a07] Could not connect the action buttonPressed: to target of class NSApplication
10/06/2014 08:01:09.588 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
10/06/2014 08:01:09.589 com.apple.dock.extra: 2014-06-10 08:01:09.586 com.apple.dock.extra[161:1a07] Could not connect the action buttonPressed: to target of class NSApplication
10/06/2014 08:01:10.169 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
10/06/2014 08:01:12.998 com.apple.SecurityServer: Session 100008 created
10/06/2014 08:01:18.200 com.apple.SecurityServer: Session 100010 created
10/06/2014 08:01:20.025 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
10/06/2014 08:01:20.124 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CS_DSHMEMLOCK
10/06/2014 08:01:20.128 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CS_DSHMEMLOCK
10/06/2014 08:01:20.132 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CGM0000000502
10/06/2014 08:01:20.136 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CGM0000000502
10/06/2014 08:01:20.147 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
10/06/2014 08:01:20.157 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
10/06/2014 08:01:20.176 sandboxd: ([169]) com.apple.qtkits(169) deny mach-lookup com.apple.printtool.agent
10/06/2014 08:01:21.178 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
10/06/2014 08:01:21.256 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CS_GSHMEMLOCK
10/06/2014 08:01:21.260 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CS_GSHMEMLOCK
10/06/2014 08:01:22.336 com.apple.coremedia.videodecoder: IOSurface couldn't open service: IOSurfaceRoot
10/06/2014 08:01:27.505 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
10/06/2014 08:01:27.906 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
10/06/2014 08:01:30.610 com.apple.kextcache: Created prelinked kernel //System/Library/Caches/com.apple.kext.caches/Startup/kernelcache.
10/06/2014 08:01:30.670 com.apple.kextcache: /: no supported helper partitions to update.
10/06/2014 08:01:30.671 com.apple.kextcache: Lock acquired; proceeding.
10/06/2014 08:01:30.685 com.apple.kextcache: /: no supported helper partitions to update.
10/06/2014 08:01:30.686 com.apple.kextcache: Lock acquired; proceeding.
10/06/2014 08:01:30.701 com.apple.kextcache: /: no supported helper partitions to update.
10/06/2014 08:01:44.000 kernel: CODE SIGNING: cs_invalid_page(0x1000): p=181[ksadmin] clearing CS_VALID
In Part 2, you say:
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports.
BUT -- when I go into "System diagnostic reports" (and I have checked I'm clicking on the correct one) there's nothing in the log to the right, even when I click the arrow pointing down. Below that, on the left, it says FILES and then below that there's
system.log
kernel.log
and then /Library/logs (twice) and /var/logs
What am I doing wrong?
Grateful for help. -
My MacBook Air is very slow. Every time I click the mouse, the spinning wheel appears and remains for up to 30 seconds before the screen changes. This has been happening the past 24 hours. Any ideas?
First, back up all data immediately, as your boot drive may be failing.
If you have more than ten or so files or folders on your Desktop, move them, temporarily at least, somewhere else in your home folder.
If iCloud is enabled, disable it.
Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting. -
2010 Macbook Pro Running Very Slow
I have a 2010 Macbook pro that is running extremely slow and I ran EtreCheck report but I am not sure how to interpret the results to help solve my issues. Any help or feedback would be greatly appreciated. I have included the Etrecheck report below:
Problem description:
Macbook Pro running very slow, web pages won’t load at all or they take a very long time to open.
EtreCheck version: 2.1.8 (121)
Report generated March 28, 2015 12:41:50 PM CDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 462
Video Information: ℹ️
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: 5:11:41
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (298.09 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.73 GB (72.45 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[failed] com.zeobit.MacKeeper.Helper [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
Firefox Application (/Applications/Firefox.app)
Dropbox Application (/Applications/Dropbox.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
LexmarkNetworkServices Application Hidden (/Library/Application Support/Lexmark/LexmarkNetworkServices.app)
7600 Series Button Monitor Application Hidden (/Library/Application Support/Lexmark/7600 Series Scanner.bundle/Contents/SharedSupport/7600 Series Button Monitor.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.6.6
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.4 [Click for support]
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
4% WindowServer
3% Finder
2% hidd
0% ps
0% Fitbit Connect Menubar Helper
Top Processes by Memory: ℹ️
765 MB firefox
150 MB Mail
116 MB Finder
86 MB mds
77 MB WindowServer
Virtual Memory Information: ℹ️
577 MB Free RAM
1.41 GB Active RAM
1.55 GB Inactive RAM
621 MB Wired RAM
463 MB Page-ins
156 KB Page-outs
Diagnostics Information: ℹ️
Mar 28, 2015, 07:28:57 AM Self test - passed
Mar 26, 2015, 08:20:29 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-26-08 2029_[redacted].crashI’ve tried running 10.10 on quite a few different computers with 4GB of RAM and a standard mechanical hard drive and all of them performed worse with Yosemite than they did with Mavericks (10.9). And about a year ago I found that they performed better with Mt Lion (10.8) than Mavericks. Each version of the Mac OS has required more memory than the version that came before it and that means that every couple of years the minimum acceptable RAM is increased. Apple signaled this quietly at the Apple Store - only one computer now ships with 4GB of RAM. (And I can tell you from personal experience that in that configuration it is not fun to use.)
Bottom line: you need at least 8GB of RAM or an SSD. Both are better. In the meantime run as lean a machine as possible. MacKeeper is a waste of money no matter what anyone might tell you. At best it is not necessary and is a waste of money. -
Help! My MacBook is running very slow
My MacBook is running very slow all of a sudden. I ran the EtreCheck from Etresoft.com and here is the printout:
Thanks for your help!!!
Terrie*
Hardware Information:
MacBook (13-inch, Mid 2010)
MacBook - model: MacBook7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 1 day 19:42:55
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Untitled (disk0s2) / [Startup]: 249.2 GB (158.75 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5970H
USB Information:
Lexar USB Flash Drive 7.86 GB
Lexar (disk3s1) /Volumes/Lexar: 7.86 GB (5.63 GB free)
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link
Launch Agents:
[System] com.citrix.AuthManager_Mac.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
[System] com.smarttech.boardservice.plist 3rd-Party support link
[System] com.smarttech.floatingtools.plist 3rd-Party support link
[System] com.smarttech.ink.plist 3rd-Party support link
[System] com.smarttech.SBWDKService.plist 3rd-Party support link
[System] com.smarttech.smartnotification.plist 3rd-Party support link
[System] com.smarttech.systemtrayicon.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
User Login Items:
iTunesHelper
Firefox
Google Drive
AdobeResourceSynchronizer
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.2.0 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
DirectorShockwave: Version: 11.6.6r636 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Citrix ShareFile Sync 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Java 3rd-Party support link
SMART Board 3rd-Party support link
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Applications/iWork '09
H&R Block 2012: Version: 1.7 - SDK 10.5 3rd-Party support link
Time Machine:
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
1% EtreCheck
0% mds
0% SMART Ink
0% Floating Tools
Top Processes by Memory:
428 MB firefox
72 MB Finder
39 MB iTunes
33 MB WindowServer
29 MB mds
Virtual Memory Information:
120 MB Free RAM
535 MB Active RAM
511 MB Inactive RAM
340 MB Wired RAM
2.88 GB Page-ins
843 MB Page-outs1. EtreCheck indicates that you do not have Time Machine configured.
This step WILL NOT SPEED UP YOUR SYSTEM, but you need to have at least one backup method for your system. Is your system being backed up at work or at school? Without at least one backup method, you're constantly in danger that a sudden hard drive failure will cause you to lose everything. If you do not have some kind of current backup (school, work, or on your own using Time Machine, Carbon Copy Cloner, or other backup program to an external hard drive, then please don't attempt anything until you get one and have at least one or more complete clones or several Time Machine backups of your system.
2.CleanMyMac2 is NOT helpful software. If anything it makes your system much more unstable and slower than it was before:
https://discussions.apple.com/thread/5061639?tstart=0
Follow the developers instructions to remove it: http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2 Simply dragging the app to the trash does NOT remove it. Carefully removing CleanMyMac2 might restore SOME of the performance you seek.
3. You have just 2GB RAM memory. That's not enough for good performance with OS X Mavericks. This is illustrated by the 843MB of 'Page-outs' shown in your EtreCheck. That means that the computer is writing the contents of active RAM memory to the hard drive.
Virtual Memory Information:
120 MB Free RAM
535 MB Active RAM
511 MB Inactive RAM
340 MB Wired RAM
2.88 GB Page-ins
843 MB Page-outs
2GB RAM was was OK (though not great) to run OS X 10.6, but OS X Mavericks 10.9 really needs at least 4GB RAM, and 8GB RAM would offer somewhat better performance that 4GB.
Macintosh computers are notoriously 'picky' about RAM memory specifications. OtherWorldComputing (www.macsales.com) and crucial.com are two trustworthy vendors of RAM memory that works reliably in Macintosh computers.
Though not indicated by the EtreCheck report, one additional possibility is that your hard drive could be in the early stages of failure. That would also slow things down, and is yet another reason to be certain you have backups of your irreplacable files.
Message was edited by: kostby -
New mountain lion update causing macbook to run very slow?
New mountain lion update causing macbook to run very slow?
Select Apple menu > About This Mac from the menu bar. How much memory is installed?
-
My MacBook is running very slow.
Yesterday I added a second Thunderbolt monitor. I'm not sure if it is the cause of slowness or if I have too many programs, a virus or what. In doing research I found EtreCheck which I ran. Here are the results. Can anyone suggest what I need to do to get some speed back? Thank you!
Problem description:
Computer is running very slow
EtreCheck version: 2.1.8 (121)
Report generated March 31, 2015 at 9:10:11 PM MDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,2
1 2.4 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Check Battery - Cycle count 76
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6770M - VRAM: 1024 MB
Thunderbolt Display 2560 x 1440
Thunderbolt Display 2560 x 1440
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: one day 3:30:51
Disk Information: ℹ️
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (330.05 GB free)
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Western Digital My Book 1234 3 TB
disk2s1 (disk2s1) <not mounted> : 66 KB
My Book (disk2s3) /Volumes/My Book : 3.00 TB (866.94 GB free)
Apple Computer, Inc. IR Receiver
VIA Labs, Inc. USB2.0 Hub
X-Rite, Inc. ColorMunki Display
Apple Inc. FaceTime HD Camera (Display)
Apple Inc. Apple Thunderbolt Display
Apple Inc. Display Audio
Apple Inc. Apple Thunderbolt Display
Apple Inc. Display Audio
Apple Inc. FaceTime HD Camera (Display)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
Apple Inc. Thunderbolt Display
Gatekeeper: ℹ️
Anywhere
Adware: ℹ️
Geneio [Adware! - Remove]
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.wacom.kext.ftdi (1 - SDK 10.10) [Click for support]
/System/Library/Extensions
[loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.9) [Click for support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.1.1) [Click for support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) [Click for support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0 - SDK 10.6) [Click for support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0 - SDK 10.6) [Click for support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) [Click for support]
[not loaded] com.sierrawireless.driver.SierraQMISupport (1.0.1 - SDK 10.6) [Click for support]
[loaded] com.sierrawireless.driver.SierraVSP (1.0.0) [Click for support]
[not loaded] com.sierrawireless.driver.qmiNetDriver (1.0.3 - SDK 10.6) [Click for support]
[not loaded] com.wacom.kext.wacomtablet (6.3.11 - SDK 10.9) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1) [Click for support]
Startup Items: ℹ️
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.wacom.wacomtablet.plist [Click for support]
[loaded] com.xrite.device.softwareupdate.plist [Click for support]
Launch Daemons: ℹ️
[running] com.xrite.device.xrdd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
ChronoSyncBackgrounder Application (/Library/Application Support/ChronoSync/ChronoSyncBackgrounder.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Dropbox Application (/Applications/Dropbox.app)
Caffeine Application (/Applications/Caffeine.app)
TextExpander Application Hidden (/Users/[redacted]/Downloads/Mac Downloads/TextExpander.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
ColorMunkiDisplayTray Application (/Library/Application Support/Colormunki/Display/Tools/ColorMunkiDisplayTray.app)
Flickr Uploadr Application (/Applications/Flickr Uploadr.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
Omnibar [Adware! - Remove]
3rd Party Preference Panes: ℹ️
ChronoAgent [Click for support]
Flash Player [Click for support]
Paragon NTFS for Mac ® OS X [Click for support]
WacomTablet [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 748.93 GB Disk used: 418.87 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 1.50 TB
Total number of backups: 53
Oldest backup: 2014-03-02 22:20:08 +0000
Last backup: 2015-03-30 22:32:20 +0000
Size of backup disk: Adequate
Backup size 1.50 TB > (Disk used 418.87 GB X 3)
Top Processes by CPU: ℹ️
27% WindowServer
8% FlickrDesktop
4% com.hp.devicemonitor
4% Finder
3% Google Chrome
Top Processes by Memory: ℹ️
1.14 GB Adobe Photoshop Lightroom 5
292 MB Google Chrome
146 MB Google Chrome Helper
137 MB FlickrDesktop
137 MB systemstatsd
Virtual Memory Information: ℹ️
296 MB Free RAM
2.87 GB Active RAM
2.50 GB Inactive RAM
1.52 GB Wired RAM
17.90 GB Page-ins
195 MB Page-outs
Diagnostics Information: ℹ️
Mar 31, 2015, 03:29:28 PM /Library/Logs/DiagnosticReports/FlickrDesktop_2015-03-31-152928_[redacted].cpu_ resource.diag [Click for details]
Mar 30, 2015, 11:24:28 PM /Library/Logs/DiagnosticReports/mdworker_2015-03-30-232428_[redacted].cpu_resou rce.diag [Click for details]
Mar 30, 2015, 07:48:41 PM /Library/Logs/DiagnosticReports/FlickrDesktop_2015-03-30-194841_[redacted].cpu_ resource.diag [Click for details]
Mar 30, 2015, 05:28:58 PM Self test - passed
Mar 30, 2015, 04:36:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-03-30-163606_[reda cted].crash
Mar 30, 2015, 07:06:57 AM /Library/Logs/DiagnosticReports/xrdd_2015-03-30-070657_[redacted].crash
Mar 30, 2015, 07:06:55 AM /Users/[redacted]/Library/Logs/DiagnosticReports/ColorMunkiDisplayTray_2015-03- 30-070655_[redacted].crash
Mar 29, 2015, 12:09:10 AM /Library/Logs/DiagnosticReports/mtmfs_2015-03-29-000910_[redacted].cpu_resource .diag [Click for details]
Mar 28, 2015, 10:40:48 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2014_2015-03-28-224048_[redacted].cpu_resource.diag [Click for details]
Mar 28, 2015, 10:15:33 PM /Library/Logs/DiagnosticReports/FlickrDesktop_2015-03-28-221533_[redacted].cpu_ resource.diag [Click for details]
Mar 28, 2015, 09:22:24 PM /Library/Logs/DiagnosticReports/FlickrDesktop_2015-03-28-212224_[redacted].cpu_ resource.diag [Click for details]1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1309 ' 0.5 0.25 50 1000 15 5120 1000 25000 6 6 5 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1536 500 40 500 300 85 25 20480 262144 20 2000 524288 604800 5 1024 25 50 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays PCI UniversalAccess InstallHistory ConfigurationProfile AirPort 'com\.apple\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pace|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d 'Mb/s:Mb/s:ms/s:KiB/s:%:total:MB:total:lifetime:sampled:per sec' 'Net in:Net out:I/O wait time:I/O requests:CPU usage:Open files:Memory:Mach ports:Energy:Energy:File opens:Forks:Failed forks:System errors' 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' CFBundleIdentifier );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s{' ','\n'{"${k[22]}",}}'%s\n' '%.1f GiB: %s\n' '\n ...and %d more line(s)\n' '\nContents of %s\n '"${k[22]}"'mod date: %s\n '"${k[22]}"'size (B): %d\n '"${k[22]}"'checksum: %d\n%s\n' );c=(879294308 4071182229 461455494 216630318 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 1383871077 1591517921 676087606 1445213025 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[4]} ' s/:$//;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[9]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of|yc/!{ s/^.+is |\.//g;p;q;} ' ' BEGIN { FS="\f";if(system("A1 42 83 114")) d="^'"${k[21]}"'launch(d\.peruser\.[0-9]+|ctl\.(Aqua|Background|System))$";} { if($2~/[1-9]/) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else if(!d||$1!~d) print $1;} ' ' $1>1{$NF=$NF" x"$1} /\*/{if(!f)f="\n\t* Code injection"} {$1=""} 1;END{print f} ' ' NR==2&&$4<='${p[7]}'{print $4} ' ' BEGIN{FS=":"} ($1~"wir"&&$2>'${p[22]}') {printf("wired %.1f\n",$2/2^18)} ($1~/P.+ts/&&$2>'${p[19]}') {printf("paged %.1f\n",$2/2^18)} ' '/YLD/s/=/ /p' ' { q=$1;$1="";u=$NF;$NF="";gsub(/ +$/,"");print q"\f"$0"\f"u;} ' ' /^ {6}[^ ]/d;s/:$//;/([^ey]|[^n]e):/d;/e: Y/d;s/: Y.+//g;H;${ g;s/ \n (\n)/\1/g;s/\n +(M[^ ]+)[ -~]+/ (\1)/;s/\n$//;/( {8}[^ ].*){2,}/p;} ' 's:^:/:p;' ' !/, .+:/ { print;n++;} END{if(n<'{${p[12]},${p[13]}}')printf("^'"${k[21]}"'.+")} ' '|uniq' ' 1;END { print "/L.+/Scr.+/Templ.+\.app$";print "/L.+/Pri.+\.plugin$";if(NR<'{${p[14]},${p[21]}}') print "^/[Sp].+|'${k[21]}'";} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p;' '&&echo On' '/\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt|xpc)$/p' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".","");print $0"$";} END { split("'"${c[*]}"'",c);for(i in c) print "\t"c[i]"$";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/((iTu|ok).+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt|xpc))$/p;' ' BEGIN{ FS="= "} $2 { gsub(/[()"]/,"",$2);print $2;} !/:/&&!$2{print "'${k[23]}'"} ' ' /^\//!d;s/^.{5}//;s/ [^/]+\//: \//p;' '>&-||echo No' '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[2]}'{$2=$2-1;print}' ' BEGIN { M1='${p[16]}';M2='${p[18]}';M3='${p[8]}';M4='${p[3]}';} !/^A/{next};/%/ { getline;if($5<M1) 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o[$1]=o[$1]"\n "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==12&&$5 { "ps -c -ocomm -p"$5"|sed 1d"|getline n;if(n) $5=n;o[$1]=o[$1]"\n "$5" => "$3" (UID "$4"): "$2;} $1~/1[34]/ { o[$1]=o[$1]"\n "$3" (UID "$4", error "$5"): "$2;} END { n=split("'"${k[27]}"'",u,":");for(i=n+1;i<n+4;i++)u[i]=u[n];split("'"${k[28]}"'",l,":");for(i=1;i<15;i++) if(o[i])print "\n"l[i]" ("u[i]")\n"o[i];} ' ' /^ {8}[^ ]/{print} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"stat -f%z "F|getline S;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${k[30]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${k[22]}"'"T;printf("'"${f[8]}"'",F,D,S,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' 's/^.{52}(.+) <.+/\1/p' ' /id: N|te: Y/{i++} END{print i} ' ' /kext:/ { split($0,a,":");p=a[1];k[S]='${k[25]}';k[U]='${k[26]}';v[S]="Safe";v[U]="true";for(i in k) { s=system("'"${k[30]}"'\\ :"k[i]" \""p"\"/*/I*|grep -qw "v[i]);if(!s) a[1]=a[1]" "i;};if(!a[2]) a[2]="'"${k[23]}"'";printf("'"${f[4]}"'",a[1],a[2]);next;} !/^ *$/ { p="'"${k[31]}"'\\ :'"${k[33]}"' \""$0"\"/*/'${k[32]}'";p|getline b;close(p);if(b~/ .+:/||!b) b="'"${k[23]}"'";printf("'"${f[4]}"'",$0,b);} ' '/ en/!s/\.//p' ' NR>=13 { gsub(/[^0-9]/,"",$1);print;} ' ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${k[32]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ / [VY]/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' '/^find: /!p;' ' /^p/{ s/.//g;x;s/\nu/'$'\f''/;s/(\n)c/\1'$'\f''/;s/\n\n//;p;};H;' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;p;' ' s/^.+ |\(.+\)$//g;p;' '1;END{if(NR<'${p[15]}')printf("^/(S|usr/(X|li))")}' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END{ if(i>1)print n} ' s/{'\.|jnl: ','P.+:'}'//;s/ +([0-9]+)(.+)/\2'$'\t\t''\1/p' ' /es: ./{ /iOS/d;s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/://;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(B2|[my]): /H;d;:0'$'\n'' x;/[my]: [AM]|m: I.+p$|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/'$'\f''(0|-(4[34])?)$/p' '|sort'{'|uniq'{,\ -c},\ -nr} ' s/^/'{5,6,7,8,9,10}$'\f''/;s/ *'$'\f'' */'$'\f''/g;p;' 's/:.+$//p' '|wc -l' /{\\.{kext,xpc,'(appex|pluginkit)'}'\/(Contents\/)?'Info,'Launch[AD].+'}'\.plist$/p' 's/([-+.?])/\\\1/g;p' 's/, /\'$'\n/g;p' ' BEGIN{FS="\f"} { printf("'"${f[6]}"'",$1/2^30,$2);} ' ' /= D/&&$1!~/'{${k[24]},${k[29]}}'/ { getline d;if(d~"t") print $1;} ' ' BEGIN{FS="\t"} NR>1&&$NF!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub(/["\\]/,"",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^ |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;} END { if(i) print h;for(j=0;j<'${p[24]}';j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' ' {o=o"\n"$0} NR==6{p=$1*$5} END{if(p>'${p[27]}'*10^6)print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics codesign lockstat );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|succ|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pa(gin|us)|Purg(ed|in)| err|Refus|s ful|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*{,/*} .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} '~ "kMDItemKind=Package"' '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |gnment |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' '/A* -type d -name *.app -prune ! -user 0' -vv '-D1 -IPRWck -s5 sleep 1' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}\ services\ {load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages Modifications );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;B2&&D0 45 90 124;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0; };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 38;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;A1 4 88;D5 77 44 89;D4 7 11 6;D0 0 N1+18 109;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The test results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
My macbook pro running very slow
Hello,
Looking for help with my very slow running laptop. I ran an EtreCheck and can provide a full report. I ran Disk Utility, repaired permissions, slimmed down my Download folder, deleted a program recently installed - Kies, to link with my Android phone. I also have an iMac running 10.9.5.
Thanks for helping out... and Happy New Year to you all!
Mark
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6490M - VRAM: 256 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software: ℹ️
Mac OS X 10.7.5 (11G63b) - Uptime: 6 days 16:26:6Thanks Mike.
Here's the full Etre Report:
Problem description:
Macbook running very slow
EtreCheck version: 2.1.5 (108)
Report generated 31 December 2014 13:05:36 GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6490M - VRAM: 256 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software: ℹ️
Mac OS X 10.7.5 (11G63b) - Uptime: 6 days 16:26:6
Disk Information: ℹ️
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (218.44 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Kernel Extensions: ℹ️
/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
[loaded] com.kaspersky.kext.kimul.44 (44) [Support]
[loaded] com.kaspersky.kext.mark.1.0.5 (1.0.5) [Support]
/System/Library/Extensions
[loaded] com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) [Support]
[not loaded] com.Avid.driver.AvidDX (5.7.0 - SDK 10.6) [Support]
[not loaded] com.SafeNet.driver.Sentinel (7.5.2) [Support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.27 - SDK 10.6) [Support]
[loaded] com.kaspersky.kext.klif (3.0.5d45) [Support]
[loaded] com.kaspersky.nke (2.0.0d12) [Support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.27 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.27 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.27 - SDK 10.5) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.27 - SDK 10.6) [Support]
Problem System Launch Agents: ℹ️
[invalid?] .SM.gul.com.apple.SafariNotificationAgent.plist (hidden) [Support]
/usr/libexec/SafariNotificationAgent /usr/libexec/SafariNotificationAgent
[loaded] .SM.gul.com.apple.screensharing.MessagesAgent.plist (hidden) [Support]
/System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Ma cOS/AppleVNCServer /System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Ma cOS/AppleVNCServer
Launch Agents: ℹ️
[invalid?] .SM.gul.com.avid.backgroundservicesmanager.plist (hidden) [Support]
/Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidBackgroundServicesManager.app /Contents/MacOS/AvidBackgroundServicesManager /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidBackgroundServicesManager.app /Contents/MacOS/AvidBackgroundServicesManager
[invalid?] .SM.gul.com.avid.dmfsupportsvc.plist (hidden) [Support]
/Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidDMFSupportSvc.app/Contents/Ma cOS/AvidDMFSupportSvc /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidDMFSupportSvc.app/Contents/Ma cOS/AvidDMFSupportSvc
[invalid?] .SM.gul.com.avid.interplay.dmfservice.plist (hidden) [Support]
/Applications/Avid Media Composer/DMFService.app/Contents/MacOS/DMFService /Applications/Avid Media Composer/DMFService.app/Contents/MacOS/DMFService
[invalid?] .SM.gul.com.avid.interplay.editortranscode.plist (hidden) [Support]
/Applications/Avid/EditorTranscode/TranscodeService/EditorTranscode.app/Content s/MacOS/RunEditorTranscode.bash /Applications/Avid/EditorTranscode/TranscodeService/EditorTranscode.app/Content s/MacOS/RunEditorTranscode.bash
[invalid?] .SM.gul.com.avid.transcodeserviceworker.plist (hidden) [Support]
/Applications/Avid/EditorTranscode/TranscodeService/TranscodeServiceWorker.app/ Contents/MacOS/TranscodeServiceWorker /Applications/Avid/EditorTranscode/TranscodeService/TranscodeServiceWorker.app/ Contents/MacOS/TranscodeServiceWorker /Applications/Avid/EditorTranscode/TranscodeService
[running] .SM.gul.com.flipvideo.FlipShare.AutoRun.plist (hidden) [Support]
/Library/Application Support/Flip Video/FlipShareAutoRun.app/Contents/MacOS/FlipShareAutoRun /Library/Application Support/Flip Video/FlipShareAutoRun.app/Contents/MacOS/FlipShareAutoRun
[loaded] .SM.gul.com.google.keystone.agent.plist (hidden) [Support]
/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resou rces/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resou rces/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
[not loaded] .SM.gul.com.hp.messagecenter.launcher.plist (hidden) [Support]
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/Support/lsregister /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/Support/lsregister -lazy 30 /Library/Printers/hp/Utilities/HPPU Plugins/Message Center.task/Contents/Resources/HPMessageCenterBridge.app
[invalid?] .SM.gul.com.intego.commonservices.statusitem.plist (hidden) [Support]
/Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher /Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher /Library/Intego/IntegoStatusItem.bundle/Contents/Resources/IntegoStatusItemHelp er.app/Contents/MacOS/IntegoStatusItemHelper
[running] .SM.gul.com.kaspersky.kav.gui.plist (hidden) [Support]
/Library/Application Support/Kaspersky Lab/KAV/Applications/Kaspersky Anti-Virus Agent.app/Contents/MacOS/kav_agent /Library/Application Support/Kaspersky Lab/KAV/Applications/Kaspersky Anti-Virus Agent.app/Contents/MacOS/kav_agent -autolaunch 1
[running] com.flipvideo.FlipShare.AutoRun.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.intego.commonservices.statusitem.plist [Support]
[running] com.kaspersky.kav.gui.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] .SM.gul.com.adobe.fpsaud.plist (hidden) [Support]
/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
[loaded] .SM.gul.com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (hidden) [Support]
/System/Library/Extensions/AmbrosiaAudioSupport.kext/Contents/MacOS/ambrosiaaud iosupporthelper /System/Library/Extensions/AmbrosiaAudioSupport.kext/Contents/MacOS/ambrosiaaud iosupporthelper
[invalid?] .SM.gul.com.avid.interplay.editorbroker.plist (hidden) [Support]
./RunAvidEditorBroker.bash ./RunAvidEditorBroker.bash /Applications/Avid/EditorTranscode/DBScript 0
[invalid?] .SM.gul.com.avid.interplay.editortranscodestatus.plist (hidden) [Support]
./AvidEditorTranscodeStatusMac.bash ./AvidEditorTranscodeStatusMac.bash /Applications/Avid/EditorTranscode/rnc-central 0
[loaded] .SM.gul.com.google.keystone.daemon.plist (hidden) [Support]
/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS /GoogleSoftwareUpdateDaemon /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS /GoogleSoftwareUpdateDaemon
[running] .SM.gul.com.kaspersky.kav.plist (hidden) [Support]
/Library/Application Support/Kaspersky Lab/KAV/Binaries/kav /Library/Application Support/Kaspersky Lab/KAV/Binaries/kav -r -bl
[running] .SM.gul.com.paceap.eden.licensed.plist (hidden) [Support]
/Library/PrivilegedHelperTools/licenseDaemon.app/Contents/MacOS/licenseDaemon /Library/PrivilegedHelperTools/licenseDaemon.app/Contents/MacOS/licenseDaemon --backurl https://activation.paceap.com/InitiateActivation
[loaded] .SM.gul.PACESupport.plist (hidden) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist [Support]
[loaded] com.avid.AMCUninstaller.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[running] com.kaspersky.kav.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[running] com.paceap.eden.licensed.plist [Support]
[loaded] PACESupport.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
User Login Items: ℹ️
Spanning Sync Notifier UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
TomTomHOMERunner ApplicationHidden (/Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
KiesAgent ApplicationHidden (/Users/[redacted]/.Trash/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.0.0.85 BETA - SDK 10.7 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 71 Check version
AdobePDFViewerNPAPI: Version: 10.1.13 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
AdobePDFViewer: Version: 10.1.13 [Support]
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.7.1
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.5 [Support]
WebEx: Version: 1.0 [Support]
Safari Extensions: ℹ️
VirtualKeyboard [Cached]
vkbd [Cached]
URLAdvisor [Cached]
Virtual Keyboard [Installed]
URL Advisor [Installed]
3rd Party Preference Panes: ℹ️
3ivx MPEG-4 [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Java [Support]
MusicManager [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
86% kav_app
11% kav
5% coreaudiod
1% firefox
0% WindowServer
Top Processes by Memory: ℹ️
1.06 GB firefox
249 MB kav
69 MB Dropbox
69 MB mds
56 MB Finder
Virtual Memory Information: ℹ️
67 MB Free RAM
2.29 GB Active RAM
1.09 GB Inactive RAM
840 MB Wired RAM
3.34 GB Page-ins
1.70 GB Page-outs -
Problems with Yahoo Mail and Calendar on MacBook air. Very slow performance. Any ideas?
I have a macbook air running Apple's latest OS. My system is up-to-date. Over the last few weeks, I have had a very difficult time accessing my yahoo mail and calendar. I can access other sites, thus I know my connection is solid. The problem seems to be limited to Yahoo. I can access my yahoo account on my husband's PC without any issues. To be specific, here are the symptoms of my problem. When I try to open my yahoo mail on the Mac, I get the spinning wheel for several minutes. I view my yahoo calendar through ical. Yahoo is not connecting with ical, thus my calendar is empty. I verified my settings and they are correct. Also, sometimes after trying and retrying the calendar will connect. I checked the web and did not find any info about this problem. I appreciate your assistance.
I have been having the same issue. I can't figure it out. I have tried setting this up my yahoo calendar on my phone and my computer and my iPhone with no luck. It's definitely a Yahoo Problem. At this point I have become enemy to Yahoo Calendar.
-
Macbook is running very slow and pop-ups come up constantly while using both Safari & Chrome.
My 2008 macbook has a virus on it caused by me accidentally clicking a wrong download while making a mix tape for a friend ( I was using a website that is not illegal btw) and now my computer is running very slow. As well as having pop ups all over my chrome and safari with EVERYTHING I do. If someone out there could help me its very much appreciated as I am a college student with various online classes. I am running OS X Lion 10.7.5 currently.
Download the Adware removal tool on The Safe Mac site.
http://www.thesafemac.com/art/
If you still have problems after removing, download EtreCheck and paste results here for help troubleshooting.
http://www.etresoft.com/etrecheck -
MacBook Pro run very slow when open Contacts
My MacBook Pro (earlie 2011) run very slow. When open Contacs show the color ball. I can't see duplicates contacs.
Back up all data.
1. If you use iCloud, uncheck the box marked Contacts in the iCloud preference pane. Press return to confirm, or click Keep on Mac in the dialog that opens.
2. From the list of groups on the left side of the Contacts window, select All On My Mac. If that group doesn't exist or is empty, skip this step. Otherwise, from the menu bar, select
File ▹ Export ▹ Export vCard
Save the exported contacts to the Desktop.
3. Quit Contacts. Triple-click the text on the line below on this page to select it, then copy it to the Clipboard (command-C):
~/Library/Application Support/AddressBook
In the Finder, select
Go ▹ Go to Folder
from the menu bar, paste into the box that opens (command-V), and press return.
A Finder window will open with a folder selected. Move the selected folder to the Desktop, leaving the window open for now.
4. Launch Contacts. Your contacts will be gone. If you took Step 2, then double-click the file you created in that step and confirm that you want to import from it. Your contacts will reappear.
5. Re-enable Contacts in the iCloud preference pane, if you disabled it. Test. If the issue is resolved, delete the AddressBook folder and the vCard file on the Desktop and close the open folder window.
Otherwise, quit Contacts again and put the AddressBook folder back where it was, overwriting the newer one that will have been created in its place. Post your results. -
Macbook pro running very slow (EtreCheck result attached)
Hello!
My Macbook pro suddenly runs very slow after a restart this morning. I did the scan with EtreCheck and hope anyone could help me out.
Thanks a lot for your help!
==============================
EtreCheck version: 2.0.8 (95)
Report generated October 31, 2014 6:14:16 PM GMT+01:00
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 4:25:32
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (298.09 GB)
S.M.A.R.T. Status: Verified
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 319.73 GB (13.35 GB free) (Low!)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.AmbrosiaSW.AudioSupport (4.0 - SDK 10.7) Support
[loaded] com.Apogee.driver.DuetFWOverideDriver (1.4.4) Support
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
[loaded] com.sophos.kext.sav (9.2.0 - SDK 10.8) Support
[loaded] com.sophos.nke.swi (9.2.0 - SDK 10.8) Support
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist Support
Launch Agents: ℹ️
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.sogou.SogouServices.plist Support
[running] com.sophos.uiserver.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.DuetDaemon.plist Support
[running] com.sophos.common.servicemanager.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Spotify UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
DuetPopUp Application (/System/Library/Extensions/DuetPlugIn.bundle/Contents/DuetPopUp.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
SpeedDownload Browser Plugin: Version: 2.0.0 Support
Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player Support
Growl Support
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
5% ReportCrash
3% Google Chrome
2% SophosWebIntelligence
1% fontd
0% WindowServer
Top Processes by Memory: ℹ️
163 MB SophosScanD
163 MB InterCheck
116 MB Google Chrome
116 MB mds
82 MB SophosAntiVirus
Virtual Memory Information: ℹ️
855 MB Free RAM
1.46 GB Active RAM
1.09 GB Inactive RAM
754 MB Wired RAM
1.73 GB Page-ins
315 KB Page-outsI would delete Sophos. It is not needed to be permanently installed.
Have you tried a Safe Boot?
http://support.apple.com/kb/HT1564?viewlocale=en_US
Any change?
This may or may not apply to your MBP:
http://support.apple.com/kb/ts4088
Ciao. -
MacBook Air 2010 Very Slow (even after clean reinstall)
Hi,
Problem
The performance of my Macbook Air 2010 has slowed to the point where I can hardly complete basic tasks. For comparison, I use a MacBook Air 2013 at work and do not experience the same performance issues, so I believe my expectations are not unreasonably high.
My Question
Can you please advise on what I can do to troubleshoot? I've tried the solutions listed below, all of which have failed.
I'm grateful for any help you can offer.
Problem Description
Switching contexts or tabs, operating within applications (such as Chrome, small Excel spreadsheets, navigating files), and browsing the Internet has become a slow, laggy and crash-filled experience.
When right-clicking an icon and selecting 'Open With', Finder frequently times out or requires time to populate a list of applications.
Machine is slow to the point where, unless a solution presents itself, I'll have to get a new MacBook Air.
What I've Tried
'Religiously' close all applications after use; extremely conscientious of number of applications running and their resource requirements.
Clean reinstall of OS X.
Storing all media on external hard drive to create more storage space.
Clearing cache for all browsers regularly
Always running machine on battery power
Regular reboots
Machine Specs:
MacBook Air 13-inch, Late 2010
OS X Yosemite Version 10.10.2
Processor: 2.13 GHz Intel Core 2 Duo
Memory: 4GB 1067 MHz DDR3
Graphics: NVIDIA GeForce 320M 256 MB
Storage: 87GB free of 250GBThanks, dominic23.
Unfortunately, it did not work.
-Tried starting in safe mode, resetting SMC, and repairing disk. Resetting the SMC helped upon reboot, but performance degraded swiftly and back at a low within 30-minutes.
Here is the full EtreCheck report:
EtreCheck version: 2.1.8 (121)
Report generated February 23, 2015 at 12:24:01 AM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Late 2010) (Technical Specifications)
MacBook Air - model: MacBookAir3,2
1 2.13 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 336
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 2 days 2:11:3
Disk Information: ℹ️
APPLE SSD TS256C disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Untitled (disk0s2) / : 250.14 GB (82.89 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. FaceTime Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/Karabiner.app
[loaded] org.pqrs.driver.Karabiner (10.6.0 - SDK 10.10) [Click for support]
/Applications/Seil.app
[loaded] org.pqrs.driver.Seil (11.0.0 - SDK 10.9) [Click for support]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.22) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.22) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.22) [Click for support]
[loaded] org.virtualbox.kext.VBoxUSB (4.3.22) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.wdhelper.plist
8 processes killed due to memory pressure
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[loaded] org.gpgtools.gpgmail.enable-bundles.plist [Click for support]
[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist [Click for support]
[running] org.gpgtools.gpgmail.updater.plist [Click for support]
[loaded] org.gpgtools.Libmacgpg.xpc.plist [Click for support]
[loaded] org.gpgtools.macgpg2.fix.plist [Click for support]
[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist [Click for support]
[running] org.gpgtools.macgpg2.updater.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] net.sourceforge.MonolingualHelper.plist [Click for support]
[loaded] org.gpgtools.gpgmail.patch-uuid.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
[not loaded] org.virtualbox.startup.plist [Click for support]
[loaded] org.wireshark.ChmodBPF.plist [Click for support]
User Launch Agents: ℹ️
[running] com.spotify.webhelper.plist [Click for support]
[not loaded] org.virtualbox.[redacted]oxwebsrv.plist [Click for support]
User Login Items: ℹ️
Alfred 2 Application Hidden (/opt/homebrew-cask/Caskroom/alfred/2.5.1_308/Alfred 2.app)
Seil Application Hidden (/Applications/Seil.app)
Karabiner Application Hidden (/Applications/Karabiner.app)
DoublePane Application Hidden (/Users/[redacted]/Applications/DoublePane.app)
HazelHelper Application Hidden (/Users/[redacted]/Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelH elper.app)
Keyboard Maestro Engine Application (/opt/homebrew-cask/Caskroom/keyboard-maestro/latest/Keyboard Maestro.app/Contents/Resources/Keyboard Maestro Engine.app)
Flickr Uploadr Application (/Applications/Flickr Uploadr.app)
Internet Plug-ins: ℹ️
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 8 Update 31 Check version
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.6 [Click for support]
Dashlane: Version: Dashlane 1.0.0 - SDK 10.10 [Click for support]
3rd Party Preference Panes: ℹ️
GPGPreferences [Click for support]
Hazel [Click for support]
Java [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
10% WindowServer
8% mds
7% Alfred 2
6% mds_stores
6% Finder
Top Processes by Memory: ℹ️
185 MB Google Chrome
166 MB Google Chrome Helper
96 MB Finder
82 MB Messages
47 MB WindowServer
Virtual Memory Information: ℹ️
35 MB Free RAM
1.32 GB Active RAM
1.30 GB Inactive RAM
963 MB Wired RAM
42.77 GB Page-ins
1.12 GB Page-outs
Diagnostics Information: ℹ️
Feb 22, 2015, 11:44:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-02-22-234456_[reda cted].crash
Feb 22, 2015, 05:28:10 AM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-02-22-052810_[reda cted].crash
Feb 20, 2015, 11:49:00 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CalendarAgent_2015-02-20-23490 0_[redacted].crash
Feb 20, 2015, 11:26:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soagent_2015-02-20-232645_[red acted].crash
Feb 20, 2015, 10:12:01 PM Self test - passed -
Macbook Pro running very slow - EtreCheck log posted
Hello Support Community,
My Macbook Pro is running very slow lately. Slow means hanging when switching apps, apps not responding when interacting with them and generally slow.
Can someone take a look at my EtreCheck report and let me know if there is anything I can do?
EtreCheck version: 1.9.12 (48)
Report generated July 15, 2014 at 3:16:35 PM EDT
Hardware Information:
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.4 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
AMD Radeon HD 6770M - VRAM: 1024 MB
Color LCD 1440 x 900
Thunderbolt Display 2560 x 1440
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 4:26:6
Disk Information:
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (715.6 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Display)
Apple Inc. Apple Thunderbolt Display
Apple Inc. Display Audio
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.seagate.driver.PowSecDriverCore (5.1.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1) Support
Launch Daemons:
[running] .dat017c.006 (hidden)
/usr/sbin/jamf launchDaemon -monitorUsage -enforceRestrictions -monitorNetworkStateChanges
[loaded] com.adobe.fpsaud.plist Support
[running] com.crashplan.engine.plist Support
[failed] com.eset.esets_daemon.plist Support
[loaded] com.google.keystone.daemon.plist Support
[running] com.jamfsoftware.jamf.daemon.plist Support
[not loaded] com.jamfsoftware.startupItem.plist Support
[loaded] com.jamfsoftware.task.1.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
[loaded] com.google.keystone.agent.plist Support
[running] com.hp.devicemonitor.plist Support
[loaded] com.hp.messagecenter.launcher.plist Support
[running] com.jamfsoftware.jamf.agent.plist Support
[running] com.seagate.SeagateStorageGauge.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[loaded] com.crashplan.javacheck.plist Support
[failed] com.spotify.webhelper.plist Support
User Login Items:
BetterSnapTool
ESET NOD32 Antivirus
Internet Plug-ins:
o1dbrowserplugin: Version: 5.4.2.18903 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.2.4 Support
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.4.2.18903 Support
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
AdobePDFViewer: Version: 10.1.10 Support
GarminGpsControl: Version: 4.0.1.0 Release - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
WebEx64: Version: 1.0 - SDK 10.6 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
1% Safari
1% coreaudiod
0% java
0% jamfAgent
Top Processes by Memory:
90 MB Safari
82 MB java
70 MB Finder
66 MB com.apple.WebKit.WebContent
61 MB mds_stores
Virtual Memory Information:
251 MB Free RAM
1.79 GB Active RAM
742 MB Inactive RAM
972 MB Wired RAM
825 MB Page-ins
15 MB Page-outsdemetrius703,
try disabling your ESET NOD32 Antivirus. If that improves performance, then uninstall it.
Your installed version of Silverlight is outdated; the most recent version can be downloaded from here. -
Macbook Air running extremely slow - kernel_task at 300% cpu usage
I purchased my Macbook Air roughly 15 months ago and it's performance has constantly been impressive since I purchased it - until roughly a fortnight ago. I came home from work one afternoon and it was running at a snails pace. I had recently upgraded to Yosemite though I'm unsure if this had anything to do with it. I had also recently installed FitBit software to sync to my new FitBit flex.
It has continued to run in this manner constantly since the problem began. It is ridiculously slow, every single request takes a very long time to respond. Logging in takes forever. When I click on an app to open it, the icon bounces for 30 seconds or more, and it's not a smooth bounce either, it's quite a jagged bounce!
I'm hoping someone is able to provide some advice, guidance or help. The laptop is no longer covered by the 12 month Manufacturer Warranty, and I did not purchase an Apple Care plan as no Apple product I've owned before has experienced issues like this.
This whole experience is killing me! I'm suspecting hardware failure and I'm just so sad that this could happen to the laptop I've loved so much since I bought it!
The problem:
The kernel_task process is constantly running at 300% or higher cpu usage, with Activity Monitor indicating the processor is being maxed out by a system task. Also, the laptop's fan is constantly running at full capacity - from the moment the laptop turns on, or wakes up.
What I think the problem might be:
As a result of many, many Google searches, it appears that this behaviour may be due to the Macbook Air thinking it is overheating - and I will clarify here that it certainly is not. It is cool to touch, always, when this problem occurs. (yet the fan is almost taking off!). As a result of the MacBook Air thinking it's overheating, it not only is running the fan at a very high RPM (confirmed with iStat), but it also is intentionally choking the system with 'simple requests' in attempt to cool the computer down. Apparently this is a built-in feature of OS X. The kernel has priority over user tasks, causing all user tasks to be granted a lower priority, causing the computer to run INCREDIBLY SLOW. Even as I'm typing this, I'm about two sentences ahead of what is showing on the screen!
Steps I have taken:
- Read widely across the internet with every possible relevant search term I can think of
- Downloaded iStat to see if any of the temperatures are too high (they all seemed fine..)
- Disabled Bluetooth and Wifi. (no change)
- Reset SMC (multiple times.., no change)
- Reset PRAM (multiple times.., no change)
- Drained the battery completely (2 or 3 times, no change)
- Install Windows 7 on BootCamp in attempt to bypass the issue (CPU usage was 100% constantly in Windows also)
- Uninstalled FitBit software (no change..)
- Uninstalled other software I did not need (no change..)
- Attempt to boot into Safe Mode / Recovery Mode (even in this modes, the same thing is happening)
- Repaired Disk Permissions
- Backed up all personal data
- Used the built-in Internet Recovery mode to format my Macintosh HD and re-install a fresh copy of OS X (Mountain Lion). (no change…)
- Re-upgrade to Yosemite (no change..)
I've downloaded EtreCheck and here is the output:
Problem description:
OS X is running incredibly slow. kernel_task process is constantly using 300% and upward CPU usage.
EtreCheck version: 2.1.5 (108)
Report generated 20 December 2014 3:38:49 PM AEST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Air (11-inch, Mid 2013) (Verified)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel HD Graphics 5000 - VRAM: 1024 MB
Color LCD 1366 x 768
System Software: ℹ️
OS X 10.8.5 (12F45) - Uptime: 1:24:6
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121.33 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 120.47 GB (106.42 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
User Login Items: ℹ️
uTorrent Application (/Applications/uTorrent.app)
Internet Plug-ins: ℹ️
QuickTime Plugin: Version: 7.7.1
JavaAppletPlugin: Version: 14.6.0 - SDK 10.8 Check version
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
17% WebProcess
16% storeagent
15% Safari
9% WindowServer
9% repair_packages
Top Processes by Memory: ℹ️
404 MB repair_packages
395 MB WebProcess
129 MB Safari
86 MB App Store
64 MB Finder
Virtual Memory Information: ℹ️
1.77 GB Free RAM
1.76 GB Active RAM
140 MB Inactive RAM
623 MB Wired RAM
425 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 13, 2014, 09:47:32 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-13-214732_[redacted].panic [Details]
Dec 13, 2014, 08:31:50 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-13-203150_[redacted].panic [Details]
Dec 13, 2014, 04:54:18 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-13-165418_[redacted].panic [Details]
Dec 13, 2014, 07:05:03 AM /Library/Logs/DiagnosticReports/Kernel_2014-12-13-070503_[redacted].panic [Details]
Dec 20, 2014, 02:15:38 PM Self test - passedHi,
I have an update so I thought I would share in case any other users are experiencing a similar problem.
I made an appointment with the Genius Bar at the Apple Store.
I went in and they ran a thorough diagnostic check on my Macbook Air and determined that the sensors were indeed faulty - several were providing no information "No reading" instead of providing a temperature. Thus, the Air was unaware of the temperature across multiple components.
Despite the laptop being outside the 12 Month Manufacturer Warranty, the Apple Store determined that it was covered under warranty through Australian Consumer Law - the laptop is now in for a complete repair under warranty at no cost to myself.
I couldn't be happier.
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