WF Deadline Monitoring

Hi All~,
I have a WF which is working fine other than the DEADLINE scenario.
I have defined the DEADLINE in the Latest End of a dialog step as below:
Refer.date/time : Work Item Creation
Time                : 30 Min(Only for testing, it should be 48 hours)
Action              : Modeled
Outcome          : Deadline Missed
My requirement is to send an email to the WFInitiator, so I have added a background step 'SendMail' in the 'DeadlineMissed' branch.
Now the issue is, when deadline is missed, the step 'SendMail' is executed and going into error wih message 'No configuration for workflow WSXXXXXXXX version XXXX'.
Could anyone please let me know where there is any configuration required for this?
Thanks,
Murali.

Hi Jai,
Please find the Log for the error message:
Executed Action                    Error Message
Background work item created          No errors
Background Processing Started          No Errors
Executing batch work item          Work item 000000156103: Object QMSM method SENDDEADLINEMAIL cannot be executed
    EXECUTE_METHOD_OBJECT_SYNC          No configuration for workflow WS90000009 version 0000
     EXECUTE_METHOD_BOR          No configuration for workflow WS90000009 version 0000
         EXECUTE_METHOD_BOR          No configuration for workflow WS90000009 version 0000

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Edited by: Huwi Yin Puah on Oct 1, 2009 1:08 PM
Edited by: Huwi Yin Puah on Oct 1, 2009 1:10 PM

Huwi,
1# You can send the external notification using Send mail step in the standard workflow it self. I suppose, You can add new steps in Standard Workflow also. Use Send mail step and chose recipient type as "Email Address'. Pass the email Address and it will sent out to MS outlook inbox if all the SCOt Configurations are done.
2# You can activate the deadline monitoring on any activity by
double click on the activity
goto tab Latest End
Select the relevent options
3# For excalation you can set the deadline out come as a "Modeled" outcome. It would provide you an extra wing in your approval task and in that extra wing you can create your own task putting agent as manager's manager.
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Hi Mr.Jogeshwara,
Nice Document , Its really useful
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Masa thanks for replying..
They are in place.
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Hi,
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even tried using loop, but i am getting mails continuously.
Please help me..
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Gautham P

Hi Gautham,
Activation
Deadline Monitoring is activated by selecting a reference date /time for the relevant deadline (on the relevant tab page of step).
Reference date/time options
Creation date/time of the work item
Creation data/time of the workflow
A date in the form of an expression (derived from application
context)
E.g. 2 days for document type CMR, 3 days for CMR
Recipient and Text
Deadline Text and Recipient of deadline has to be mentioned on tab page Display text.
NOTE:
The deadline work item is completed when the deadline recipient processes it or the original work item is completed.
In the task itself trigger to receive mails but only thing you have to maintain Fork.
Information on monitored workitem
Workitem Type: Dialog step
Status: In Process
Current Agent: xyz
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Hi all,
We have a business requirement to perform multiple levels escalation in one of the workflow steps. If the approver does not approve the work item(WI) after one day, a mail notification will be sent to the approver. A second mail will be sent again if approver still doesn't approve WI after 48 hours. Then the third/fourth mail will be sent to approver and approver's boss if approver still doesn't approve WI after 72 / 96 hours. The fifth mail will be sent to approver's boss's boss if WI is not approved still after 5 days.
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Hi Merta,
We had a similar requirement and this is how I achieved it:
1. Pleace your approval task into a loop (while not approved) and create a container element as the approval flag. This allows you to get out of the loop when the item has been correctly actioned. Also create a DL element to hold your calculated deadline value;
2. Create a method and task to determine the next escalation point based on how many loop passes the instance has had, ie:
Pass 1 - DL = sy-datum + 1 day;
Pass 2 - DL = DL1 + 1 day, and so on.
3. Create a method to determine who should get what. Link this to a condition so you know whether to send a mail or escalate the entire workitem. Create the notification as a send mail within the condition;
4. Change the Deadline parameters in your step to "Refer.date/tim" = Expression and bind the DL element;
5. Set the processing obsolete property to ensure the workitem is killed when a new pass (and therefore and new deadline/agent etc) is started.
See the following:
This one handles the loop/obsolete concept.
http://help.sap.com/saphelp_47x200/helpdata/en/c5/e4b97e453d11d189430000e829fbbd/frameset.htm
http://help.sap.com/saphelp_47x200/helpdata/en/bc/ecdd5ad24e11d2b494006094b9ea0d/frameset.htm
Regards
Gareth

Deadline monitoring/Escalation - Purchase Requisition Workflow WS20000077

Dear Friends,
I have read some stuff on SDN but still couldnt figure out the soultion.
Its a common problem. We have set a release strategy in Purchase Requisition and are using std workflow WS20000077.
Now the requirement is that if an approver doesnt approve in 2 days time then the PR will automatically go to the next approver for release.
I have set the deadline monitoring using the workflow wizard for model deadline monitoring. With this, The work item gets deleted from the approvers inbox. Next in the obsolete path I have set a process control which specifies the worklow step as the step in which deadline monitoring was specified.
When I check in SWI1, the work item is set as obsolete but it doesnt go to the next approver for approval.
Your replies will be highly apprecialted.
Thanks & Regards,
Fawaz

Hi
For your Requirment :
"the requirement is that if an approver doesnt approve in 2 days time then the PR will automatically go to the next approver for release."
Please follow the below steps.in copy of WS20000077.
1.For taskTS20000159:Overall release of requisition , go to
Latest END tab: put ACtion as :Modeled , Refer.date/time:Workitem creation , below time : choses: DAY, and on left add 2.
Outcome :Deadline Montoring.
2.Then come to OUTcomes tab of the same task: see there are 3 lines 1.Step executed, 2.Latest end:Deadline Montoring, 3.Processing obsolete:Processing obsolete ,, all are ACTIVE or not , if not, Activate .then all should be Green.
4.next in the OUtcome :Deadline Montoring , use a process control step. to Set missed workitem to obsolete, in Function: chose : set Work item to Obsolute. and Workflow Step : chose then step no for the above task(TS20000159:Overall release of requisition).
5.In "Processing obsolete" path, again call the same task TS20000159. in different activity . and see to the agent assignment.
I think this will slove your problem.
How it works:
1st the PR is send in a WI to the perticular agent by the 1st activity . if the agent do not execute for 2 days. then that WI will set to obsolute . and process flow to" Processing obsolete" path, then agian PR is send to the next agent using the same task but activity created in step 5.
thanks
Kakoli.

Modeled Deadline monitoring is not working

In workflow i have used modeled Deadline monitoring for the task, in modeled branch i put a send mail step
in that branch that is working fine. once the deadline is reached that workitem is not disappearing from users inbox and modeled branch is working fine , what could be the problem please suggest me.

Hi,
Refer below link and fix it
[Link1|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/303617cf-73dd-2a10-c993-cc6303585176] [Link2|https://wiki.sdn.sap.com/wiki/x/EwEqB] [Link3|https://wiki.sdn.sap.com/wiki/x/fQDDAw].
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Surjith

Deadline monitoring is not working

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i had requirement to change the text displayed in the decision step type. I copied that task using pftc and changed the description and i replaced the new task number with old one. the deadline monitoring is not working for the new task .
Please anybody have idea about why deadline is not working for the new task ?
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paveee

Hi Praveen,
Deadline is failing only for this workflow? Or is it failing completely in the whole system. Just create a small dummy WF with a standard decision step (or some acitvity) with deadline monitoring activated and see if it fails there also.
If deadline monitoring is failing in all workflows
Can you just check whether the scheduled report RSWWDHEX are executing properly. You can check it in SM37 for user WF-BATCH. Also check in ST22 if there are any dumps for report RSWWDHEX (for user WF-BATCH).
If deadline monitoring is not failing in other workflows
In your activity where you have put your cutom task goto the "Outcomes" tab an check if the outcome for your deadline monitoring is "Active" (This may not change but just have a check)
Also can you let us know what are the steps that you are using in your modelled outcome? Just suspecting if the first step in your modelled outcome is going to error (which is not displayed in log).
Thanks,
Prasath N

Possible loop deadline monitoring for a period of time?

Hi All,
Here is our scenario.. We have a task sent to the managers inbox with deadline monitoring on it. If the manager does not action this task, we set this task to obsolete and then we want to send a reminder email every day until the manager performs the required action.
So the problem.. originally this email was to be a task but the loop would not work with the task as it's waiting on action from the user. We changed this task to an email and it looped as expected however the only way I could think to put a wait for a period of time before another email is sent is by actually counting down the time in a method.
However, the problem with this is that wf-batch is locking the worklfow so it can never complete, even if the event to complete the workflow is triggered. wf-batch has it locked so the workflow can never complete, so it loops infinitely.
So my question.. is it possible to repeatedly send notifications to a manager at specifically defined time intervals without locking the workflow?
Below is how the workflow currently looks:
Any guidance on this would be most gratefully received!
Thanks in advance,
Liz.

Hi Liz
in your wait step, do not count down the time.
Instead keep the method as a dummy method with no code.
In the wait step, use the deadline monitoring - Requested Start - set it to current date + 1 day
The step will start 1 day after 'today' , execute nothing in Dummy method and then go on to the mail step
I am sure that the deadline monitoring job is running because "Latest End" of the first task is executed in your system. So the same job will take care of Requested Start of the wait step.
regards,
Modak

Deadline Monitoring for N-Level Approval Workflow WS14000033

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Ashwani

Hi Imtiaz,
Thanks for your promp reply. Had already checked this but since I am not a WF expert I do not know how to setup a email reminder to be sent to the current approver. The tutorial in your link has a user defined with a email id. We would like the current Approver holding the approval to be sent a reminder email. Any suggestion on how to do this.
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