WFM 8.5 Import data from Third-party ACD (AVAYA)

Hello,
Currently working on an installation that involves going from Avaya solution to full Cisco (CUCM,UCCX,WFM,QM).
I'm new to WFM.
Question:
Can WFM import or use historical data that is exported from the Avaya ACD?
It would be nice to use the existing data for forecasting.
Thanks
Felix

I have heard that Calabrio (who Cisco is OEMing the WFM/QM products from) offers professional services on this front. You may want to reach out to them directly.

Similar Messages

  • Importing data from third party file with specific layout

    Hello everyone,
    I have been searching the forum and googling for help on this but so far no success.
    The issue I have is the following:
    - I need my client to provide data to me in 2 different dates (Date 1 and Date 2), for example, a bank account balance;
    - He has already provided me with data for "Date 1" in the previous year and this information is stored in a file, generated by a government software;
    - I have the file layout provided by the government, establishing the location and number of characters where the information is stored (e.g. need to import characters 4-12 of a specific line in the file);
    - I need to be able to read from this file and pre-populate field "Date 1" with the amounts informed previously;
    - I will then send a PDF form for him to update the "Date 2" field, using the amount in "Date 1" as a reference.
    Is there any way I can do this?
    I like researching and do this as a hobby, therefore I don't expect to receive pieces of code already prepared - I would just appreciate if anyone could point me in the right direction here, as my coding skills are from a guy interested in learning things.
    Many thanks in advance for all the help.
    P.S.: the government software can generate a .PDF file and the data I need is reported there, just in case it is easier to work with a PDF file instead.

    Hi,
    Looks like that you are using relative path. Then, the file must be located in MathScript search path. Otherwise, MathScript can not find that file. You can either specify the absolute path or add the path to MathScript search path list.
    I have tried in LabVIEW 8.6. dlmread should work well to read data from .txt file.

  • Import Suppliers from third party application

    I was wondering if anyone is aware if you can automatically import Suppliers from a third party application.

    HI,
    If you are planning to import customer from your legacy system or any other data base..there are some ways..
    do specify wht exactly u want to do..
    regds,
    tarak

  • Just how secure is your data from third-party keyboard developers?

    I have all faith in how Apple handles my data, but I'm not so happy when I'm told a third party has access to anything I type, when this should all be local to the phones memory. Credit card information, passwords, etc. I would rather not type when using a third party keyboard. How safe actually are you to install a keyboard for iOS 8? Has Apple put anything in place to prevent a

    I'm not quite sure why my message stopped half way, but just to finish above, I'll retype:
    Has Apple put anything in place to prevent a third party from sending details of what you type to an online server? Why is it even required? Isn't that keylogging?

  • ERROR: - ID21108 While Importing Keystore from Third Party

    Hello,
    I am attempting to import a third party keystore in to an SAP PI 7.1 Java instance using the URL below as the process for importing. While attempting to import I am receiving the error below. I am currently running using the unlimited local_policy.jar file so should be able to import a key of any encryption strength. Assistance would be appreciated. Thank you.
    Procedure for Importing Keystore:
    How to Load keys and certificates in SAP PI 7.3, SAP PO 7.3 EHP1 NWA's Key Storage
    Keystore Import Error Message:
    ERROR:  -> ID21108: ASN.1 creation error: iaik.asn1.CodingException: Length: Too large ASN.1 object: 109

    Hi Michael,
    Did you get a change to solve this issue? You help will be much appreciated.
    Daniel.

  • Payroll Data from Third party System & Payslip in ESS

    Hi All
    Client wants to display payslips in ESS for employees and the payroll is processed in Third party vendor system.
    I Would like to know whether we can store the payroll results in Result Tables in R/3 and generate the payslip and make it available in ESS.
    How can we store all the monthly results in Result Tables in R/3. And months payslips should be available for employee through ESS.
    Request you all provide inputs for the above scenario.
    Thanks in advance.
    Gautham.

    Hi,
    Can you please tell what solution did you apply.
    Many Thanks!
    Ritin

  • How to read data from Third party Oracle DB?

    Hi,
    We have SAP R/3 ECC.5.00. We would like to get some data from another Oracle database. What are the steps to get the connectivity?
    Regards,
    Lijo Joseph

    Setup DB details in DBCO transaction. and configure in the System. Use Native SQL to retrive data from ORacle.

  • Accessing Performance Data from third party Application

    I have a requirement where in I have to fetch the performance metrics from SAP through a Java application.  I know there are some RFC's available in CCMS module.  But the customer is not interested in CCMS module.
    So, is there any way to achieve it?
    If anyone had come across this situation, please let me know.
    Thanks in Advance,
    Vijay

    Hi vijay,
    IBM tivoli will work for IBM servers,please follow this link may be it will help full to you.
    http://help.sap.com/saphelp_nw70/helpdata/EN/42/e704f8999a3ee8e10000000a1553f7/frameset.htm
    Regards,
    Raju.

  • DATA EXTRACTION FROM THIRD PARTY TOOLS

    Hi All
    I want to Extract Data from Third party Databases in to BW. Can Some body give some Information Regarding that
    I need to Spec the Interfaces for that
    Any help Is appriciated By Points
    Thanks
    BW User

    Dear Vasu,
    Chk this:
    http://infoframeworks.com/BW/SAP_BW_3rd_Party_Access_ETL_Tools.htm
    Thanks,
    Raj

  • How to Retrive data Form Third party tool & up lode  in  SAP

    HI Friends,
    My client was implementing sap & parlay  .NET for   HR module .
    my client requirement was what ever amount   he payed  for Employees  that should also uplode in sap.
    In SAP he is treating employee as Vendor .
    so please guide me how can I Retrive data from third party tool & how can i uploaded in sap .
    Regards,
    Reddy

    Hi,
    Third Party Tool must be having some features of downloading data in a format like Excel.
    In SAP Side, this File is going to be your input...Now you can try different options:
    1) Identify the IDOC that serves your purpose and populate the idoc and fire an Inbound IDOC.
    2) Run a BDC for your relevant Txn Code by uploading the Third Party generated Excel data into an internal Table.
    3) Use an Standard BAPI to upload data into SAP.
    4) If possible, Use an SAP Provided Direct Input program to pump data in SAP.
    You need to give the expected format of Excel to the Third Party user generating the Excel for you.

  • Data Extraction from Third party system to BW System issues...

    Hi Experts,
      I would like to know about data extraction issues from third party systems like hyperion or DB2 or Sysbase to BW system, proper procedure to minimise risk facors, etc.
    I hope hear from you soon...
    Thanks in advance....
    Regards,
    Nagendra KReddy

    Hi,
    Below is a document for DB connect. in that frequent problems also mentioned.
    Create DataSource for DB Connect step by step
    -Sriram

  • Acknowledgement from third party data base using receiver jdbc adapter

    Hi ,
    I've a scenario where I'm sending material master data to third party database  using an automated scheduled  prgram in R/3 , i've used asynchronous abap proxy to receiver JDBC scenario. But now they are asking to design in such a way that there should be an acknowledgement to the sender  if data has not been updated in database.
    pl help me how to design the above .
    pointe will be rewarded
    thanks
    mojib

    Hi mohammad,
       In the design (IR) when u r specifying the messages interface define it has synchronous message there u will get the reponse message tag below the actual message interface. Here you can define the reponse message frm the thrid party if the message got failed.
    Try do this with help of integration senario in which u can define the reponse(which is failed) also..............
    Regards
    Sai
    READ RULES OF ENGAGEMENT
    DON'T ASK FOR POINTS
    Edited by: Prateek Raj Srivastava on Mar 26, 2010 2:17 PM

  • GR date (MIGO) as the Billing date in Third Party Sale

    Dear All,
    I have a scenario where the GR date should be the billing date in third party sale.
    Can it be accomplished by any user exits of billing? Please share your ideas and if this can be done through user exit, please name the user exit.
    Thanks in advance.
    Regards,
    Ipsit

    hi,
    read sales order number or PO number or get the information from document flow of VBFA if pO exists thengo to PO history in EKBE table if BWART - 101 then trigger billing document with reference to SALES ORDER on the same day.
    for that you need to create a Back Ground Job in SM36.
    balajia

  • DMS document migration from Third Party DMS server(Omnidocs)

    HI guys,
    I would like to migrate document from Third party DMS server to  sap DMS server.
    What is the apporach.
    1. The thir party dms server is protected with login name and password.
    How i can extract data from the software.
    Please spread your thoughts on this.
    what is the function module to  download the contents of the server. by passing the url.
    with regards
    Giri

    use ALE scenario to send the documents

  • Import settings of third-party programs

    When Tiger is being clean-installed, the installer asks me whether I want to import settings from another volume. Does the installer of Tiger import settings of third-party programs in addition to the settings of the OS?

    "Does the installer of Tiger import settings of third-party programs in addition to the settings of the OS? "
    Yes, as all application preferences are stored within the user's home folder.

Maybe you are looking for

  • Double click on list field in ALV grid control

    Hello all, I developed a report with a ALV grid control. I would like to move some functionality from marking a line and pressing a button in the status line to double clicking a specific field in the output list and execute a command there (i.e. dou

  • Is there a way to put clips from final cut onto an external drive?

    I just chose the clips I wanted from the raw files and removed the audio (in the timeline), now is there a way to take these trimmed clips onto an external harddrive?

  • Document titles and photo gallery

    Hi I would really appreciate help with two problems... 1. I have changed the title on all my pages yet the title bar in the browser still shows untitled document! 2. I have downloaded a photo gallery from the internet and exchanged the images for my

  • Broadcasting issue

    Hi all, We are having a scenario where user will get some error reports through broadcasting once in a week. Last week, the same error report is going to the users multiple times. Is there any way to restrict the report to be sent only once to the us

  • I need to update my OS from 10.6.8 to 10.7 and I have purchased 10.7 already

    I am on an iMac7, 1 and have OS X 10.6.8. I have purchased 10.7 and I am trying to redeem my purchase and install the OS. How can I do this with my current set-up? How do you launch the Mac App Store from my current computer?