WHAT A LOW QUALITY KEYBOARD!!​! Broken after using for ONE day, what should I do????

Hi guys~
I've bought my first thinkpad x230 from lenovo offical online store and recived it on yesterday. I was very exciting when I receive this extreamely light and pretty notebook.
-However, it not last long... After typing a series of numbers, the “5” key was automatically filped open!!! And I can not put it back again!!!
-I can't understand why will this happen in such kind of well-known computer? I have never faced this kind of problem when I using those cheap keyboard!
So, I wan't to know what should I do? I've contacted the tech support, she told me she will submit my problem to some guys and hopefully call me back, however, I didn't receive any call from lenovo.
I've searched on google and found some guy's thinkpad also have this problem....What should I say? How bad luck I am or what a low quality of lenovo? Or both?
Can I bring this poor quality thinkpad to the nearest retailer store to seek for help？ Or I should go to the official service center which is very far from me....
BTW, in this case can I return this notebook for free? Or get a free repleacement of the broken key?

hausman wrote:
tianmiao0304 wrote:
Thanks for your explanation!
Can I just bring my laptop to the nearest service center and get this problem solved directly? You know, usually it will takes several days to receive the backup keyborad, I can't wait
You'll have to phone the service center and ask. (When I lived not far from Lenovo's Canadian service center and wanted to bring in a ThinkPad for warranty repair they said that would be OK with them but my unit would be put on a queue the same as if I'd shipped it in. They simply didn't offer walk-in, while you wait service.)
In the interim it may or may not be possible to reattach the key, even just temporarily, depending on whether it wasn't put on properly at the factory or if it's physically broken in some way. Or you could use an external keyboard until Lenovo sends you a replacement, etc.
I've just call the local service center, he told me that he can not repair individual key, they can just replace the whole keyboard..... How bad luck I am!!!

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