What am i supposed to do when iTunes prompts me to "contact iTunes support to complete this transaction"?

i recieved a gift certificate for christmas for the US iTunes store.  To redeem my code iTunes promts me to create a US iTunes account.  This I'd done and at the payment details I filled in any details and selected "none" as payment method.  Entered the certificate code and iTunes shows me a little red box that says "please contact iTunes support to complete the transaction"
please help! what should i do?

Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

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