What and where is the RMA number in complaints

hello,
we found there is RMA number in complaints search, component BT120S, view AdvSearchCompIEF,
available search criteria has RMA number in it, but I cannot find it in the complants view ,component BT120H.
Does any one knows this field in complaints?
Thanks.

Refer to
http://help.sap.com/saphelp_crm60/helpdata/en/68/691976cd2ef845a4e62437a82b67df/frameset.htm

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What and where is the RMA number in complaints

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