What applecare EUROPE suggests about the horizonal lines

I have the horizontal lines problem on my new PB too. After several calls to applecare EUROPE I got support from the "second support level". I got an email-address to mail pictures and links of discussion boards to demonstrate this bug.
My questions: Can APPLE fix it or not? It is within spezification or not? If I have to wait more than this 10 days to refund, can I (if Apple can/will not fix it) refund it anyway?
Yesterday applecare called back. its comment: "we are working on it, but there is still no order to fix it" with other words: we recognize the problem but have no idea what to do how. Applecare suggests 2 options: 1) live and wait with this lines (perhaps we can fix it) or 2) refund. Not very good information.
powerbook g4 with horizontal lines   Mac OS X (10.4.3)  

Due to all the discussions here and elsewhere with comments like "within spec" I called applecare one's again. This time applecare suggests me to refund or to upgrade to the 17" powerbook (no admission about a known problem we are working on it). The "overtime" of my refund-limit would not be a problem, because I had create a case-number within this period. So I called the applestore. the comment was short and clear: NO refund possible. After more then 2 hours of calling to applestore, applecare, "appletechnics" and "applecustomer" (in german: Kundendienst) I got the final goal: "we take the book back and send you a new one".
NO - that's exact what I DIDN'T want.
After all this I get a new one probably with the same horizontal lines. But after all the discussions with about a dozen of people I lost my energy to explain and explain one's again what's the topic in my casenummer:
Apple please tell us: are the horizontal lines within spec or not AND for all the time you are thinking about this simple question - can we refund anyway, when you says it is within spec. That's all.
But unfortunately I didn't rich the point. I think with this kind of organisation, where more than a handfull people are involved in one simple case it's not possible to move outside of simple problems. what a shame for apple!
NOW: powerbook 667 with 1 gb ram & 80 gb hd   Mac OS X (10.4.3)  

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