What are the different tools(software) we used in support projects and avi

hi,
What are the different tools(software) we used in support projects(sap) and aviailable in market??/
Thanks,
bajee

Hey Bajee,
I believe you are talking about Ticketing tool used for AMS ( Application Management Support )....
There are several tools available for this by several vendors....
They are Magic Service desk, HP open view, BMC remedy, Peregrine help desk, SAP Solution Manager can also be used as support desk tool...
I hope that what you asked for and if its not then please clarify your questions !!
Inspire ppl by rewarding !!
Regards,
Anand

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EXPORTING
APPLICATION                       = 'TX'
ARCHIVE_INDEX                     =
ARCHIVE_PARAMS                    =
DEVICE                            = 'PRINTER'
DIALOG                            = 'X'
FORM                              = ' '
LANGUAGE                          = SY-LANGU
OPTIONS                           =
MAIL_SENDER                       =
MAIL_RECIPIENT                    =
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RAW_DATA_INTERFACE                = '*'
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LANGUAGE                          =
NEW_ARCHIVE_PARAMS                =
RESULT                            =
EXCEPTIONS
CANCELED                          = 1
DEVICE                            = 2
FORM                              = 3
OPTIONS                           = 4
UNCLOSED                          = 5
MAIL_OPTIONS                      = 6
ARCHIVE_ERROR                     = 7
INVALID_FAX_NUMBER                = 8
MORE_PARAMS_NEEDED_IN_BATCH       = 9
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OTHERS                            = 11
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TABLES
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EXCEPTIONS
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EXCEPTIONS
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FUNCTION                       = 2
TYPE                           = 3
UNOPENED                       = 4
UNSTARTED                      = 5
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BAD_PAGEFORMAT_FOR_PRINT       = 7
SPOOL_ERROR                    = 8
OTHERS                         = 9
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/E INTRODUCTION
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LOOP AT .....
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EXPORTING
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LANGUAGE               = ' '
STARTPAGE              = ' '
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MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
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BAD_PAGEFORMAT_FOR_PRINT       = 2
SPOOL_ERROR                    = 3
OTHERS                         = 4
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
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EXPORTING
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EXCEPTIONS
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IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
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EXPORTING
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Message was edited by:
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